Rated 5 out of 5 by Muppetlvr Cost effective and great location
This hotel's location in Emeryville is so cost effective for the Bay Area. Wonderful staff. Needs to upgrade food and drink facilities, but the local restaurants more than make up for it. You can take the Emery Go Round if you don't want to rent a car - and it's free!!!
January 27, 2013
Rated 4 out of 5 by LetsGoOnAnAdventure The Staff is fantastic!
The staff is extremely helpful and welcoming. They always greet me with a smile, call me by name, and are happy to answer any and all questions I may have.
August 23, 2013
Rated 1 out of 5 by ConnieJoy1 Perfect location and easy in and out
My husband and I were visiting our daughter in Oakland and found your hotel on the web. We've never stayed at a Four Points Sheraton and were very pleased with the accomodations. We liked the room and staff and food at the cafe. We felt comfortable the entire time.
January 17, 2013
Rated 5 out of 5 by Swan Hotel was great
We enjoyed our overnight stay at this hotel after a long day helping my daughter moving from her dorm to her apartment. The beds were comfortable and room were clean. Good location where nearby shops, restaurants, gas stations and close to freeways.
June 6, 2013
Rated 2 out of 5 by Karidian Free parking and WiFi
The room was smaller than your average hotel room. No closet, mini frig or micro wave. Front desk person was not very friendly or welcoming at check-in. This hotel does offer free parking and WiFi. Also it’s walking distance to shops and restaurants.
May 28, 2013
Rated 1 out of 5 by Mo522 My Experience
The hotel is sparsely staffed, with very little indication that guests deserve a pleasant experience for the high price of a room.
As an example when I asked for a newspaper, I was told by the desk that I could find one at the gas station a block or so away!!
March 31, 2013
Rated 4 out of 5 by Peto Best NYE Economy Choice
The deluxe upgraded room was well worth it for it's spacious rooms, balcony view of the bay, and the flatscreen, fridge, microwave amenities. Will be back soon. Hopefully it was not a lucky once in awhile chance for that room. (SPG Preferred Guest on the door!)
January 4, 2012
Rated 3 out of 5 by Jean Great staff
Staff are awesome. All very friendly and accomodating. I wouldn't recommend the cafe or room service though. The food is ok at best. The mac and cheese didn't taste as if it had any cheese in the sauce at all. Very pasty and raw flour taste to it.
May 17, 2013
Rated 3 out of 5 by Betty35 Mixed bag
I like the location and the general friendliness of the staff. But our room was not cleaned for one day of our three-day stay and the staff seemed indifferent to that. I don't like to haggle, but reduced service should at least translate into reduced cost.
November 28, 2012
Rated 5 out of 5 by rivaldo71 Great staff and service
Had a great stay with my wife and children at the Four Points in Emeryville Saturday and Sunday nights booked with cash and points. The staff at the front desk and cleaning staff is very helpful, happy, and professional. Great job will always return here!
February 5, 2013
Rated 5 out of 5 by slowalker A great place to stay.
We love staying here. Convenient for all we do in the Bay area. Friendly and helpful staff, great bed, clean and good room set-up. Our only wish would be to have either a larger bathroom or more counter space to accommodate our toiletries.
June 4, 2013
Rated 5 out of 5 by swtw11 This hotel was outstanding
The hotel and staff were great. the room was neat and clean which makes up for the small room. The hotel was located across from a great shopping and eating district and also interstate was less than a mile away. Enjoyed my stay, I would stay here again.
August 27, 2012
Rated 3 out of 5 by Lisajj Good location
The hotel had great access to the 80 fwy, the Bay Bridge and Berkeley.
The only negative was the shower went from hot to cold to hot.
We had breakfast included and it was not always hot in the heating dishes, but the quality was decent
December 31, 2012
Rated 3 out of 5 by KSize Four Points SFO
I did not like the bathroom arrangement. The bath area is too tight.
During the whole stay just one elevator was working. Very timing consuming.
However, the staff is good, well located and a clean facility.
June 6, 2013
Rated 5 out of 5 by Charles134 Excellent Customer Service
We experienced excellent customer service when we checked into the hotel. The manager Salma graciously made sure that our needs were met for our five night stay. Being a Starwood Preferred guest makes us feel special and appreciated.
December 26, 2011
Rated 4 out of 5 by UNR30 Good solid hotel
I liked this hotel. Good location.
September 4, 2013
Rated 5 out of 5 by Gina great location & friendly staff
Every staff member was cheerful, attentive, and helpful and the location was terrific, close to the Emery Go Round and to restaurants, shops, and a lovely place to walk on the Bay. Well-appointed, clean, quiet room.
April 8, 2013
Rated 4 out of 5 by Leeo33 Super Staff
I always feel as though I've come home each time I stay at this hotel. The staff,especially Selma, are all so welcoming,greeting us like old friends. We have been coming for years and have never been disappointed.
March 4, 2013
Rated 4 out of 5 by Mary Get a good night's sleep
Comfortable beds, linens, and pillows. Amenities like refrigerator, coffee, bottled water, and internet very much appreciated. Bathroom is small and sink area is tight. Pleasant and helpful staff.
May 31, 2013
Rated 5 out of 5 by Libby25 very friendly staff, great location
Great rate and location. The staff was very polite and nice. The room was very comfortable, loved the pilows. It was also in close proximity to a Trader Joe's and the Public Market which had great food.
March 28, 2012
Rated 5 out of 5 by Millie64 Great location
The Emeryville location is great with restaurants and shopping just steps away.
if you want to go into San Franciso it is minutes away.
July 29, 2013
Rated 3 out of 5 by quixote disappointed
Bathroom too small. couldn't turn around between tub , toilet and door. Vanity area also too small.
No laundry facilities!
Need queen beds.
Hot tub did not work at all during 5 day stay.
April 10, 2013
Rated 5 out of 5 by YW82GO Convenient
If you want to be near Oakland or Berkeley, Emeryville is a good place and the Four Points is a nice hotel close to Routes 80 and 580 - easy to get to.
July 15, 2013
Rated 5 out of 5 by Sheryl1929 The Staff was awesome
Upon check-in, there was an issue with my reservation which was made through a third party. The staff worked out the issue, upgraded my room and were extremely accommodating to me during my stay.
March 25, 2013
Rated 5 out of 5 by HappyTravelers98 Excellent Value
Excellent value for the price. Great location. Staff was very nice and helpful. Complimentary bottled water and parking was nice. Other than the spa being out of order, the stay was perfect.
April 15, 2013
Rated 4 out of 5 by Jojo walking distance to everything
I had everything I needed close by: good food, shopping and movies.
August 12, 2013
Rated 5 out of 5 by immoray22 Excellent Staff
I had made reservations for my brother and his wife for their wedding night! When I told the receptionist she uprdaded me to a King suite. Overall experience with the staff was excellent!
January 21, 2013
Rated 5 out of 5 by KevinD Staff is great!!!
The staff at this hotel is very accommodating and make you feel as comfortable as possible. I always look to stay at this hotel first if its available when I'm in the Bay Area..
April 30, 2013
Rated 1 out of 5 by NotHappy Over charged!
First off the "suite" is far from a suite. Second, they over charged my card by over $50.00. I had to be on the phone for over 30 minutes with hotel and bank! Waste of time.
February 11, 2013
Rated 2 out of 5 by Robert2012 SMALL BATHROOMS!
The bathrooms in most of the rooms were way too small.If you are average person.You will have problems getting in and out. If you are elderly it will be even more difficult.
November 7, 2012