Rated 5 out of 5 by Sheryl1929 The Staff was awesome
Upon check-in, there was an issue with my reservation which was made through a third party. The staff worked out the issue, upgraded my room and were extremely accommodating to me during my stay.
March 25, 2013
Rated 4 out of 5 by Howiey Needs a little TLC
Hotel needs a little TLC, elevator buttons did not come on when pressed, carpets are dirty and the floor we stayed on had a smell. Over all good prices for the location, staff was friendly.
August 25, 2013
Rated 5 out of 5 by HappyTravelers98 Excellent Value
Excellent value for the price. Great location. Staff was very nice and helpful. Complimentary bottled water and parking was nice. Other than the spa being out of order, the stay was perfect.
April 15, 2013
Rated 5 out of 5 by immoray22 Excellent Staff
I had made reservations for my brother and his wife for their wedding night! When I told the receptionist she uprdaded me to a King suite. Overall experience with the staff was excellent!
January 21, 2013
Rated 1 out of 5 by dixonjj01 UNHAPPY
The phone did'nt work neither did some of the lights and there was no hot water.
December 23, 2013
Rated 3 out of 5 by Suzyn Hotel average
The hotel has average features and is generally in an accessible location to sf. Unfortunately if the Oakland bridge closes as it did on our visit getting into sf is a pain.
September 1, 2013
Rated 5 out of 5 by KevinD Staff is great!!!
The staff at this hotel is very accommodating and make you feel as comfortable as possible. I always look to stay at this hotel first if its available when I'm in the Bay Area..
April 30, 2013
Rated 2 out of 5 by Robert2012 SMALL BATHROOMS!
The bathrooms in most of the rooms were way too small.If you are average person.You will have problems getting in and out. If you are elderly it will be even more difficult.
November 7, 2012
Rated 1 out of 5 by NotHappy Over charged!
First off the "suite" is far from a suite. Second, they over charged my card by over $50.00. I had to be on the phone for over 30 minutes with hotel and bank! Waste of time.
February 11, 2013
Rated 4 out of 5 by Mns4872 Great location and staff
The hotel is in the accessible to everywhere we wanted to go, the rooms were clean and comfortable, and the staff was attentive, responsive, and friendly.
October 8, 2013
Rated 5 out of 5 by greg411 Nice Hotel
The location is great for anyone needing accomidations in the Bay area.
December 20, 2013
Rated 5 out of 5 by boyz4 Great place to stay
We enjoyed our time at the hotel during our recent stay. Two shopping areas were within walking distance, close to Bart and we were able to find a nice restaurant.
August 15, 2012
Rated 5 out of 5 by DebG Great Stay
I had a wonderful 2-day stay. Very comfortable bed. Good shower. Clean and spacious room. Everyone there was gracious. Loved the fact that the internet was free.
February 12, 2013
Rated 4 out of 5 by LetsGoOnAnAdventure The Staff is fantastic!
The staff is extremely helpful and welcoming. They always greet me with a smile, call me by name, and are happy to answer any and all questions I may have.
August 23, 2013
Rated 5 out of 5 by Karyn2 Excellent beds and pillows
You will not find a more comfortable hotel to stay in. The bed is very comfortable and the pillows are the best I have ever laid my head on.
October 15, 2013
Rated 2 out of 5 by Nenashari Love Starwood Hotels but this was Below Expectations
A/C was very loud; hard to sleep; bathroom small/cramped; hallway carpet has mild odor; breakfast buffet eggs dry, not enough variety
October 16, 2013
Rated 5 out of 5 by YW82GO Convenient
If you want to be near Oakland or Berkeley, Emeryville is a good place and the Four Points is a nice hotel close to Routes 80 and 580 - easy to get to.
July 15, 2013
Rated 3 out of 5 by FezFez Starwood is just better.
This was my first time at a Four Points. I was in San Francisco for work. I don't know what was happening last week but all the hotel rooms in the city were sold out or $400+ per night which my travel policy does not allow for. :( So I had to stay outside the city.
This was the closest Starwood property that would fit within the constraints of my company's travel policy. I found the property to be a little run down and lacking attention. The lobby and common areas weren’t particularly clean. But I forgive these kinds of things because I can’t imagine how hard it is to keep up a property like this with such incredibly high traffic. The room was perfectly fine. The bed was fantastic as all Starwood beds are. And I love comparing all the different hotel brand’s bathroom products. I think Four Points products are about the best in the Starwood fleet. Clever and comforting.
The best thing about this hotel is the location. It’s smack in the middle of anything you’d ever want to do in Emeryville. Which should be a lot. Plus it’s moments from Berkeley and Downtown Oakland.
I liked it. Thank you Starwood and Four Points. Keep up the good work.
September 17, 2012
Rated 4 out of 5 by sandrab1 Great service
this was our third stay at this property. We were very satisfied, we were checked in by a young named Daniel. He was very helpful and friendly.
February 16, 2012
Rated 5 out of 5 by Bolshoy Good morning manager didn't care
The toilet in my room Running all night long and I got up in the morning I had a terrible night sleep talk to manager acted like he didn't care
October 16, 2012
Rated 5 out of 5 by Millie64 Great location
The Emeryville location is great with restaurants and shopping just steps away.
if you want to go into San Franciso it is minutes away.
July 29, 2013
Rated 5 out of 5 by ryan Very friendly staff and nice room
I would definitely stay at this hotel again. The staff was always very nice and helpful and the room was very clean and nicely presented.
March 11, 2013
Rated 2 out of 5 by Cleo82 Hotel rooms need an upgrade
I didn’t notice until the following morning that the toilet wasn’t clean. Reported it when I checked out. Carpet needs to be cleaned.
April 16, 2013
Rated 4 out of 5 by Del8 Convenient location
The staff was very friendly and the location is very convenient. The rooms were clean and comfortable. Especially the bed was nice!
August 22, 2012
Rated 5 out of 5 by AliNYC great customer service
the hotel staff was very helpful and attentive. even helped me find a phone charger! great location, plenty of food, shopping
January 23, 2012
Rated 4 out of 5 by traveler Friendly, warm and inviting.
Staff was very helpful and even heated up my tea for me. My room was comfortable, clean and spacious. I enjoyed my stay.
March 26, 2013
Rated 5 out of 5 by suePDX Great location. Excellent stay.
Close to San Francisco and Bart. Free parking.
December 2, 2013
Rated 5 out of 5 by JBears Staff
the staff at this stay were excellent - remembered us from a prior visit and took extra care
October 21, 2013
Rated 3 out of 5 by moore55 Average
A little expensive for the quality for hotel. In general clean and comfortable. Staff could be more quest oriented.
December 7, 2012
Rated 4 out of 5 by McDermott73 Disappointed
I feel that with so many people traveling with pets, you should have a pet policy as many hotels and resorts to.
August 1, 2012