Rated 1 out of 5 by 88la Worst experience in my SPG member life
This was the worst stay ever. The hotel is old and outdated. The check in staff never recognized the SPG status, our entire conversation was less than 3 sentences. I pre-booked 4 nights stays here with family, because of my booking mistake, they didn't have 2 double beds anymore, and they offered to sleep on the floor. This was shocking to hear! The staff said he would call back, but never did. We will check out immediately with no hesitation! Most importantly, we will share our feedback with the world about this worst hotel. Stay away and read through all the reviews here, why they only got 3 out of 5 points in average. SPG members reviews are valuable!
August 14, 2014
Rated 3 out of 5 by BooBear2514 It's ok...
The room was rather small. The chair was SUPER small. The slither of a window was small and did not open. The tv was small. There was no closet, just a space to hang clothes and such. The sink was outside of the small bathroom, and that that area was small as well. The bathroom was INCREDIBLY small!!! I could barely turn around in there. It was ridiculous. The staff was nice, especially the bartender. The lobby smelled nice. Everything BUT the room was very nice. Just redo the bathrooms, expand the windows, invest in bigger tv's and your golden!
August 18, 2014
Rated 3 out of 5 by 1feferules The room was extremely small for 3 people
I must say the room was extremely small for 3 people. The bathroom was small, 2 people could not fit. I have been larger bathrooms on cruise ships. That being said, the hotel is almost right off the FWY which was nice and also very close to 2 malls including a Trader Joes. This hotel in my opinion is not for vacation but rather geared for the business person. The room had a fridge, microwave and also coffee. The coffee shop was very nice. The staff was very nice and courteous .
August 18, 2014
Rated 5 out of 5 by amarchicago Excellent place to stay
Excellent place to stay at San Francisco
August 21, 2014
Rated 3 out of 5 by wb2475 Lousy Breakfast
The cost was excessive for the quality of the food. This was the worst breakfast meal i'd ever had at a hotel. THe counter staff was slow unresponsive and could not even pour me a cup of cofffee at the time i placed the order. It tool three times to get them to bring coffee. I am a gold member and love the SPG experience at every other hotel but the service here had a lot to be desired.
August 17, 2014
Rated 3 out of 5 by robbie52 Good location
Close to Berkeley and San Francisco. Nearby shopping. Recently remodeled lobby.
August 15, 2014
Rated 5 out of 5 by Paul428 Clean Hotel Friendly Staff
The hotel was clean and very well maintained. The staff was very friendly. We were checked in by Kiki who engaged us in conversation and was very welcoming. Every member of staff we interacted with was extremely friendly and helpful.
August 14, 2014
Rated 5 out of 5 by alice3838 This hotel is convenience
Great with friendly services.
July 29, 2014