Rated 1 out of 5 by Blake17 Very Disappointed
What can I say except I was very disappointed by this hotel..It was dirty,noisy the room was very small.It was expensive and not worth the money.Staff couldn't care less and treated you like they were doing you a favor.A/C was noisy.Door to room was loose and locks where hard to close the door.The shower head needs to be moved higher.Not enough room in the bathroom sink area..I can go on and on but I think by now you should get the message..
October 13, 2015
Rated 3 out of 5 by DES15 Convenient location - needs improvement
I've stayed at this hotel before and appreciate the location with easy access to Oakland and the Bay Bridge by car as well as walking distance to restaurants, stores and movie theaters. I knew it was in the process of being refurbished so was hoping that would be reflected in my recent stay. Unfortunately I won't be staying here again because it is still in serious need of some upgrades. I realize this property is more about efficiency and not luxury, but I still expect basic needs to be met. The room itself is basic, but clean and comfortable. It was unusually warm during my stay so getting the old AC system to cool the room without making it feel like a meat locker was a bit challenging. Unfortunately it is very loud and though noise does not particularly bother me, it was pretty jarring every time it started blasting air.
Biggest problem for me was the spotty wifi. I stayed up about 3 hours later than I would have liked because the connection kept dropping. Working in media I need to stream content which was continuously interrupted. Some things I could do via 3G, but even the cell service was unreliable. This made for a frustrating stay and though I have a particular need to stream content, I would imagine a good percentage of the guests are traveling on business and need a reliable signal. Also, there are only about 20 television channels (3 HBO's and 3 ESPNs so not much variety past that) and they are ANALOG. Worse than that, the picture isn't clear on several of them and you get static. This is 2015 - I didn't know static was still a 'thing' since even old televisions can get a clear picture with a cheap digital antenna.
I go to the Bay for meetings about 5 times a year and had hoped this would be a reliable option for me. Would rather spend twice as much at the Downtown SF Le Meridien, which is a very nice hotel, but will probably try the neighboring hotels in Emeryville.
October 10, 2015
Rated 1 out of 5 by BruceRo Does not meet Starwood's normally high standards
Stayed at this hotel for an annual conference in San Francisco. It was on a recommended list from my employer (who hosts the conference). It was not convenient to get to/from downtown due to heavy bridge traffic. The room was dirty, faucet leaked, freeway traffic noise was constant, spider webs in the corners, stains on the carpet, ceiling, and furniture, etc. There was no outlet near the desk - this was surprising to me since I've always thought of Four Points as being a business-friendly brand.
Maybe it was just the room I stayed in but when I asked for a different room the front desk politely told me that the hotel was fully booked due to the conference and there was nothing they could do.
On the plus side, the staff was very friendly, food was good in the restaurant/cafe, the in-room coffee was quite good, and although the fitness room was fairly small there was always space available to get a workout in when I had time.
September 19, 2015
Rated 3 out of 5 by GPOWER terrible management
We had many things go wrong during our visit. The room key system stopped working. Front desk was trying to be helpful, but they were understaffed. The room next to our (frinends staying is it, room 522) had water stains on the ceiling. It was not clean.
We arrived backtot he hotel. The front desk team (now about 8-10 people) were in the middle of an altercation with a guest. The guest (on a family weeding trip with him mom) was locked out of the room. He was not a registered guest, so the front desk would not help him back into his room. It was clear that the front desk team was not equipped to capable to handle the situation. I waited about 20 mintued for help, while all 10 of the employees stood ont he back of the counter. All they could do is threatent o call the police for resolve the guest situation. I contaced the manager, There was very little response to my concerns.
September 3, 2015
Rated 2 out of 5 by Luke209 A feeling of not being recognized or welcomed.
This SPG member hotel consistently fails to acknowledge my membership and read my stated preferences and request information from the SPG website reservation system. The front desk staff and manager assign rooms and check in/out times oblivious of the information I have taken the time to write when make my reservations on line. Other SPG member hotels usually have taken the time to read what I have provided and assigned my room and check out time accordingly. Additionally they fail to voluntarily offer any of the perks of being a member, such as room up-grades or later check-out times. It seems they are begrudgingly participating in the SPG member program. The net result is a feeling of not being recognized or welcomed.
August 27, 2015
Rated 2 out of 5 by Rebecca16 Poorly secured parking
Staff was very helpful and pleasant. Lobby and adjacent bar is attractive. Room was fine, but smaller than average and we were not offered our typical room upgrade. However, the reason we will not stay here again is solely due to the parking lot. There are areas that are poorly lit, the lot is unsecured, and we were ultimately alerted by others that auto break-ins are common. We were very surprised by this, and concerned we would have to file an auto ins claim upon check out- thankfully not the case, but will not take that gamble again.
August 27, 2015
Rated 3 out of 5 by TeslaGirl Comfortable stay, needs some help
The room was very clean and comfortable. A/C does not so much maintain room temp, more blows freezing for a while then shuts off. No real concierge staff to speak of, but they managed to find someone to help with luggage. The one thing I do expect to acquire from room service is coffee. They stop serving it after breakfast (11am). If you like coffee with lunch, or after dinner, or are day-sleeping/having a lie in, expect to go elsewhere for a cup. I've never experienced that at a large hotel before. Good location for visiting the East Bay as well as getting over to the city.
July 7, 2015
Rated 5 out of 5 by Nova12345 Loved it!
While we didn't expect the room to be huge, our 2 double beds took up most of the space and the door to the wardrobe did not open all the way. Also the bathroom was so small that the door scraped against the toilet when you opened and closed it. Still 5 star service and comfort with many little touches that made those things more humorous than annoying. Pool was perfect temp and was able to get in some laps without a bunch of people or kids around. Breakfast was decent and served by a waiter with cloth napkins and everything. Also being so close to the bridge was excellent for travelling in and out of the city all weekend. We had a great time!
June 22, 2015