Rated 1 out of 5 by bugman2014 Bugs!!!!!!!!!!
I was in the Mars area and it was late,I checked in at 11;45 tired as could be. Went to the room and went to sleep half way through the night i felt something crawling or tickling my skin. I got up pulled the sheets down and their were daddy long legers in the bed. I spoke with Srepine the clerk in the am and she told me that she could adjust my bill by 10% What? She then told me the mgr would call me the next day that was 11-8-2014 still waiting. No customer service! Zero
November 11, 2014
Rated 5 out of 5 by tm117 Amazing Staff
The staff know exactly who i am and they are always cheerful and happy to see me. I typically come in late at night and the night audit women is amazing.
November 14, 2014
Rated 4 out of 5 by Connie06 Connie-Grand Rapids, Ohio
Stayed at this hotel while attending a Steeler Monday night footbal game. Got back to our room aroung 1 am...at 8 am housekeeping was knocking on our door...didn't appreciate that. Otherwise room, accomodations and staff were fine.
October 22, 2014
Rated 5 out of 5 by drdetroit friendly staff
great experience. Staff was very accommodating.
October 22, 2014
Rated 2 out of 5 by wonderingdruggist Knock it down and rebuild
Need a redo on the property.
October 18, 2014
Rated 1 out of 5 by makeupdiva23 This hotel was horrible!
I used my Starwood Rewards points for a night at this hotel, and I feel completely ripped off. The one bed in the room had a hole in the mattress, the other bed made a loud squeaking noise anytime I moved.
The paint was chipping off the walls in the room and also there was dirt and dust on the bathroom floor. Upon check out my Mother asked the receptionist which of the rooms had been remodeled. The receptionist replied all of them. My Mom stated that she would hate to see the rooms beforehand. The receptionist didn't even offer an apology or to speak to a manager. If this is how Starwood Reward Members are treated I would hate to see how regular guests are treated.
October 16, 2013
Rated 5 out of 5 by Aengus ABOVE AND BEYOND
Yesterday I missed placed my hearing aid.
The staff checked the loung where I had dinner as well as came to my room to help me look again. She shook the bed spread and there was the aid. I had looked up high but never thought to check the corners at the bottom of the spread that were on the floor. I offered a reward but was turned down, Maid said she was happy to help me.
October 17, 2013
Rated 3 out of 5 by ElyceAllen New Rooms
The rooms have been updated and are very nice, unfortunately, they do not have blackout curtains, only sheers. Stayed on the highway side, which they were working on at the time during the night hours. Impossible to sleep. The Chargeport by the beds didn't work either. Put breakfast order on my door, however, it was never taken. The hotel is nice, just missing that little extra you would expect from the Sheraton. Great restaurant on site!
October 10, 2014