Rated 4 out of 5 by DON43 A good two-night stay
This was a two-night stay on the Fathers Day weekend. At check-in, I was assigned the same king-bedded room that was booked and no offer was made to upgrade to Tower room. On questioning about why this was so, I was told that this was done only when Tower rooms were available. I knew from the SPG website that Tower rooms were available. Reluctantly, a Tower room was assigned. I had similar problems earlier in the year. What I suggested should have happened is that , as a Platinum member, they should have made the upgrade before I arrived. Only in the event that no upgrade rooms were available, should they let me know that no upgrades were available (Keep in mind that it is easy enough to check on-line). The Tower rooms are lovely and we had a good stay, although I could not find a pillow that was good for sleeping. The food and beverage service is truly outstanding, both in terms of the quality of the food and the service. In total we had two dinners, one breakfast and Fathers Day Brunch. WE also used the bar. Very special thanks to Nicole and Vanessa. These are truly outstanding employees who always go the extra mile. Also thanks to Chef Ian for dinner on the second night. The Fathers Day Brunch was much enjoyed by the whole family, including grandkids. Great selection of food to meet all our tastes. Kudos to all the chefs that put this together.Thanks to Ahmad for making sure a table was available and, despite the numbers, making things run so smoothly. The only other items deserving comment was that there was only one bottle of complementary water in the room and that despite having late check-out, our access keys were timed out before we were due to leave. The water bottle problem was the same as in our stay earlier in the year and the key problem should have been done correctly at check-in. The final 4* rating was arrived at after taking into account that two of our three "disappointments" were the same as in a previous stay. If there was a 4.5* rating, I would have given this since everything else was very good. We will certainly be back.
June 26, 2015
Rated 5 out of 5 by DON43 An enjoyable weekend
This stay involved two rooms, one for one night and one for two nights, for a family birthday celebration. Both rooms were upgraded to tower rooms but only after asking, not automatically. These renovated rooms are very nice. For the birthday dinner on the Saturday, we had gone earlier to reserve a specific location. However, when we arrived, the table was already taken. A new table was fairly quickly organised. We had a very nice meal which was appreciated by all six of us. Service was a little spotty. On the second night, the regular restaurant was closed but full service was available at Bentley's Lounge. Great service and nice meals. Thank you Nicole for the birthday "cake". Breakfast was very good on both mornings. Thank you, Aggie and Teresa. Our grandkids very much enjoyed the pool. There was an error in billing for one room but this was corrected. Only one complementary water in each room on first night. We will definitely be back.
February 10, 2015
Rated 5 out of 5 by RnB2012 A great stay, made better by great staff!
I thoroughly enjoyed my stay at this hotel but felt that i needed to leave a review for 2 particular staff.
Always ask for LAURA at the front desk. She pulls miracles. She remembered me from emails and constantly bothering her. She was patient and was able to fulfill my needs. She understood my desperation in extending my stay (even though the rooms were sold out). When an opening came up she waited PASS THE END OF HER SHIFT for me tp finish my conference to share the good news. She is an asset to any service industry. I highly recommend this hotel because of her.
At the lounge, ask for NICOLE. She remembered my orders and even on her days off did research for me regarding specific restaurants and reported back when she came back to work. She is dedicated and a great pleasure.
January 27, 2015
Rated 5 out of 5 by AdamE Good Family Hotel
We stayed here with 12 other families for a hockey tournament. Best hotel we have had for a tournament. Nice spacious rooms. Clean modern hotel and very family friendly.
January 19, 2015
Rated 4 out of 5 by FF59 Nice hotel
Front desk is slow and doesn't gives the impression that they would never go the extra mile.
November 18, 2014
Rated 5 out of 5 by cujo13 fantastic
beautiful room, great food and very friendly staff! we really enjoyed ourselves
November 17, 2014
Rated 5 out of 5 by Jimmie65 Positive attitude of Staff
Friday evening, Nov. 14, 2014, I was trying to get a snack from vending machine. It was not working. The gentleman that was behind the desk that night, 10:00 p.m. came over & went out of his way to accommodate me. He went looking for change , came back & helped me with my purchase. Wonderful!
November 16, 2014
Rated 4 out of 5 by lvanderb Rooms were wonderful
Rooms had been upgraded recently and were very stylish and comfortable
November 14, 2014