Four Points by Sheraton

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1 间客房 1 间客房 , 1 位成人 1 位成人 , 1 位儿童 0 位儿童
Rated 4.2 out of 5 by 282 reviewers.
Rated 4 out of 5 by Satisfied Comfortable rooms with great meeting facilities. February 14, 2016
Rated 3 out of 5 by A mixed stay For this stay to celebrate a family birthday, we had booked two suites, one for two nights and one for one night. On check in, we found that the two suites were only on the second floor and not on a Starwood Preferred floor. The suites are very nice but we encountered problems from the beginning. Neighboring suites were being used as hospitality rooms. These problems, mainly noise, persisted till late at night. No alternative rooms were offered until every one was in bed, except one person. The offer was for one room to transfer to the Captain's suite, a large suite on the fifth floor. This was declined for the first night. When we all went to the restaurant for the "birthday dinner" we were surprised to see it was closed for renovations. We were then forced to go to the Lounge for dinner. Nicole did her very best to make it a pleasant evening but it was crowded, the food service was slow, and there was a noisy group in the bar. We later found out that it was the same group that were using there suites as hospitality rooms. Breakfast the next morning was in a somewhat temporary set up. The service was not up to what we have come to expect at this hotel. That morning, the rest of our family left and my wife and I had to decide whether we would stay the second night, given our bad experience on the first night. We decided to take up the offer of the Captains Suite and stay for the second night. This was a great room and no noise. Dinner in the bar the second night was much better. Service at breakfast on the second morning was also much improved. Thank you Theresa. I know that at times the hotel can do little with respect to poor behavior of other guests but it made for a less than stellar birthday weekend. February 11, 2016
Rated 5 out of 5 by SPG love This hotel is amazing. Each time I have stayed here has been topped by the last. A truly awesome team, the best of the best ! December 17, 2015
Rated 5 out of 5 by top notch hotel Excellent stay, would recommend your hotel December 8, 2015
Rated 5 out of 5 by Nice hotel and excellent staff. This was a two-night stay to go to the theatre in London and Stratford. Friendly check-in by Laura. Had booked a Jacuzzi suite, so no upgrade was available. Had problem with clock radio but this was soon fixed with a replacement. Dinner the first evening was excellent. Great food and outstanding service from Vanessa and Nicole. Breakfast the first morning was good and, as usual, the service from Teresa was excellent. Dinner on the second night was also good as was the service from Pam. Breakfast on the Sunday morning was a bit rushed and service was not at the usual level. This was primarily because they stop breakfast service in the main dining room at 10am so that they can set up for breakfast. The room was comfortable and nicely appointed. Check out was speedy and friendly. SPG recognition is average since all they could offer was 250 Starpoints or continental breakfast. November 2, 2015
Rated 5 out of 5 by Pleasant stay. Clean facilities. Fabulous food. Comfortable rooms!! October 31, 2015
Rated 5 out of 5 by Great Staff First time staying at this hotel. Greeted quickly from very friendly and helpful staff. Room was clean and well supplied. Stayed 4 nights, room was kept immaculate. Food and service in lounge was excellent, October 10, 2015
Rated 3 out of 5 by good rate but not clean The suite was spacious and the check-in was fine, but the room smelled of popcorn (the housekeeper tried to help this by leaving the windows open) and there was popcorn on the floor. The carpet looked grotty. September 27, 2015
  • 2016-04-29 T07:58:22.802-05:00
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