Rated 1 out of 5 by DJD1925 Terrible
I had high expectations for this hotel as it is a historical site, however, the site left me with much disappointment. The rooms are in dire need of updating, including the peeling wallpaper, dirty floors, dirty bathrooms, etc. I paid for access to the concierge lounge, however, they failed to tell their patrons that the lounge is closed on the weekends! This is misleading and should certainly be addressed immediately and stated on their website. When checking in, the staff was helpful and stated that we could go up to the lounge and get water. After a long day out, I went up to the lounge and tried to get water. Since I could not access the refridgerator, I called the front desk. Whomever answered the phone was VERY rude and should NOT be in customer service as they told me I should not be there and cut me off everytime I tried responding to her questions. Rediculous! I will NEVER stay there again - in fact, this has tainted my view on Starwood Hotels.
September 19, 2012
Rated 1 out of 5 by ZgutowiczA Worst SGP Hotel Experience
Hotel room had not been maintained ... paint chipped, walls plastered/banged up, visible small holes in wall, bathroom tube cracked and chipped, elevator dirty with empty bottles in it, one elevator not working, pool area filthy with no clean towels (dirty towels laying all over the pool area), club lounge did not have napkins, or forks for breakfast (my family had to share two knives and a fork to eat breakfast). It was also a pancake breakfast and there was only one small bottle of syrup left of which my family of four had to share. No coffee in club lounge for breakfast, they were out. I had breakfast at 8am. Tables in lobby area, by TV, were covered in with beer bottles and empty glasses. Club lounge night before was out of bottle water, there was none in my room, so I had to by some from front desk. My family and I were not able to log into wireless on any of our devices during the entire stay. My bill was double charged for parking $15 per night, only stayed one night. I had to get this corrected morning of checkout. Only bright spot, was the valet!
January 21, 2014
Rated 1 out of 5 by ramen23 travel
Light bulbs did not not work.. charged for water. bill delivered at 3 in the morning. No one to carry luggage to room. Had to roll up my own suit rack. Honeymoon package was 2 pieces of paper. Hair in tub.
December 30, 2012
Rated 2 out of 5 by rydbush This hotel needs maintenance
Age has taken its tool on the Read House. The rooms, while updated, showed their age: dirty carpets, spots on fabrics, etc. Bed sheets did not properly fit the extra-deep mattresses, which wile comfortable, were unsightly when not completely covered. Our bathroom did not feel clean, and had a loose doorknob and broken mirror, and a sloppy paint/sheetrock repair job around the sink. Dust and cobwebs had accumulated in the corners and windows of the room, and the A/C housing had mold, dirt, and more C-grade patch repairs to the surrounding sheetrock. Not recommended.
October 7, 2013
Rated 1 out of 5 by Subba Poor experience
- internet does not work
- rooms are stinky
- bathrooms were not clean
- staff courtesy could improve
- $15 for Valet parking was expensive
December 29, 2013
Rated 1 out of 5 by RRbaseball No the service that I expect
The WIFI was not working and anypoint, the property looks empty, no staff in main lobby to Welcome guests
February 27, 2013
Rated 2 out of 5 by erica Horrible Service
This was by far the worst hotel service I have ever received. Whoever was supposed to be answering the "guest service" line from the room phones let it ring and ring without answering, to get any help we had to go downstairs and wait in a line (there always seemed to be a line, probably because no one answered the phones). I asked for someone to arrange a taxi pickup, after missing the wedding ceremony we were supposed to be at, we realized no one had ever actually made the call. We were unable to control the temperature of our room, but it took 2 hours for someone to tell us that. And we didn't receive clean up service once during our stay.
May 28, 2013
Rated 1 out of 5 by Allison4680 Unsatisfactory
We stayed here for our conference. We were told we could pay ahead for the rooms with company checks. When checking in we were asked to give a credit card for incidentals. The full amount of the stay was pended on our bank accounts. When we inquired about this it seemed our issue was dismissed. Our luncheon food was very slow and not very good. The a/c in the rooms does not work very well. Overall I was disappointed in the stay.
June 23, 2014
Rated 5 out of 5 by linlala Wonderful Experience
From the moment Ken checked us in, to the moment we left our experience was awesome.
Ken was fantastic, nice and so informative. Our room was super and I just love the older section of the hotel.
We debated about eating at Porter's and decided we would try it, I will go back it was so delicious.
Melanie was very kind and we enjoyed her a lot as well as our wonderful waiter from Texas (cannot remember his name, sorry).
Overall a marvelous and memorable experience,
Thanks to all your staff for being so kind.
May 24, 2013
Rated 1 out of 5 by crazy27 conference
The minute I step in the hotel it was terrible. My room was dirty and the sheets on the bed had stains. My check-in process was not great. We had mailed in a corporate check to pay for the room and we were still had our credit card hold for the full amount of our stay.The first excuse I got was we had an employees call out. They believe no expectation needs to be met because we are short hand.
June 24, 2014
Rated 2 out of 5 by Beachbunny Not up to standard
Probably the worst check in I have ever had, one guest in front of me and still took 30 minutes. Staff offhand and did not have a friendly attitude. There was an important envelope left for me which was not given to me, it was altering our evening plans and dress code. However it was found later clearly marked for me. Rooms were very "tired", peeling veneers, sink plugs that did not function. wobbly shower head, a surge protector attached to a wall socket (I am sure that was not up to code) Apart from the Parking Valet no one seemed to care. The looby is fantastic as are the ballrooms and meeting rooms. A pity the hotel is not the same standard all over
April 17, 2013
Rated 1 out of 5 by McGibblets This Hotel Needs Lots of Work
The Read House is in a state of disrepair. Our first room was missing the light over the tub/shower - there was just a hole in the ceiling with a bulb stuck in there. Outlet holes were cut too large for the outlets, so you could see into the walls all over the place. The desk in the first room was so beaten up that it looked like someone threw it down a set of stairs. There was also some sort of very loud mechanical noise every few seconds. The wallpaper is peeling or cracking ALL over the hotel. Bathtub surrounds are sub par, and there were stains on the sheets in the second room we were moved to. The staff is the only thing that saved this place at all - they were friendly and helpful, but until they have a MAJOR renovation, no chance I'm coming back.
March 24, 2014
Rated 2 out of 5 by ClareJune This hotel need improvement
Lobby look great; expected the room to have an aged look, did not expect the following: trash in the room not vacuum from previous guest, 1 trash can shared between bathrm & bedrm, non working electrical outlets in the bathrm & the 2 in bedrm poor power consumption, broken iron board wih dirty cover, leaking iron, trash (bottle caps) in hallway for 2 days; did not receive green points & unable to check out at 645a with cash
June 17, 2013
Rated 2 out of 5 by Appel below average
Unfortunately the bathtub was dirty and the staff was really overwhelmed with all the checking in and out. I finally got someone to clean it--but she did not speak english, she was cleaning the toilet-so I had to take the pistol grip and do it myself. she was very sweet-but!! Need more staff when you know you are going to be swamped.
bed was TOOOO SOFT!!! Where is my Heavenly Bed??? Not there for sure.
September 23, 2013
Rated 5 out of 5 by 12345 So helpful
We were checking in for a conference immediately after another conference had checked out. Front desk staff were helpful and patient with our repeated requests to check the status of the rooms. In addition, the valet service workers were polite, helpful and respectful, even though for the first few days of my stay I didn't have any cash with which to tip. I thoroughly enjoyed my stay.
I do wish, however, that either a more affordable dining option were available or that microwave and refrigerator were available in the rooms. Even if I did dine in Porter's downstairs, I had no way to keep any food that I could not finish, or take a dessert back to my room for later.
April 15, 2013
Rated 1 out of 5 by joe2411964 unsatisfactory
We were given two rooms on the SPG floor; 6th floor.
Upon disembarking the elevator there is an old musty smell. We went to the vending area and the area where there would have been soda/ snack vending had obvious signs of water damage... vending had been removed. Ice machine was still present.
One room had a large hole in the carpet where it meets the entry tile. The window seal was broken for so long that you could barely see out of the window. there was obvious signs of continuing water damage above the window. The bath tub finish was worn away. It looked as though refinish repair was attempted which had also worn away. Grout was dirty and broken. Shower flow was good.
Beds squeak upon slightest movement.
Robe in closet had stain on left sleeve.
Other room; repaired water damage above window which is of such poor quality that your attention is immediately drawn to it. Windows had greasy handprints. A/C set at 61F still would not stay on to cool room. No robe in closet.
The bath tub finish was worn away. It looked as though refinish repair was attempted which had also worn away. Grout was dirty and broken. Shower flow was good. Beds squeak upon slightest movement.
room service; soup, baked potato and soda were highlights. The rest of the food was awful. Service was quick and friendly. Valet service was quick and friendly. Check in was quick and easy.
August 9, 2012
Rated 5 out of 5 by AnnS Beautiful Hotel!
We loved the historic features of this hotel! The lobby was beautiful! The only items we noticed that needed to be addressed were the water stains on the walls in the halls and the lumpy carpets in the hallways. Not complaining though, because it was a great room and we enjoyed our stay. The staff was also very friendly and courteous.
June 3, 2013
Rated 2 out of 5 by Derickf Not Sheraton Quality
The room was cold and no heat available. We asked for a heater and it was brought up 4 hours later. Our room was not cleaned when returned around 430 PM and requested at the Front Desk that the room be cleaned. When we returned at 730 PM the room was cleaned. Big difference from my first stay there. Will not return again.
October 27, 2013
Rated 2 out of 5 by nashuf Hotel bathroom - ick
Though the area was decent and the room somewhat comfortable, my biggest complaint has got to be the bathroom. Never have I stayed in a hotel with a bathroom that was so dingy. The shower and tub were yellow and black with mold and grime, and the tile floor looked decades old. On top of that, the ENTIRE bathroom was wet after a shower. The walls (wallpaper, ew), door frame, floor, toilet, shelves etc. were covered with a thick layer of moisture following the shower. It was horrifying, and only made more sense as to why the mold existed in the shower: moisture. It's normal for a mirror or other surfaces to get somewhat foggy during/after a shower, but everything was DRIPPING wet. It was gross.
If I had seen a decent photo of the bathroom before I confirmed my reservation, I would never have stayed here.
Bathrooms need a serious upgrade, and until then, you shouldn't charge that much a night to stay in a room with a bathroom with mold in it. No thanks. Stay somewhere else.
September 30, 2013
Rated 2 out of 5 by MABW Faded Glory
This glorious old hotel is fading. The lobby is beautiful but the hallways and rooms are in major need of repair - peeling wallpaper, water stains, frayed carpet, and just plain dirty. I've known this hotel for 50 years and it hurts my heart to see it falling apart. Please save this glorious place.
December 29, 2013
Rated 5 out of 5 by Roadrunner7 Grand Old Hotel
Stayed 1 night for a medical conference.
Got upgraded to a junior suite (thank you!).
Very comfortable hotel -- old but very comfortable. Quiet. Had room service breakfast and dinner, both excellent. The French fries for dinner were some of the best I've had in years, and breakfast was hot and very nicely prepared. This is an excellent place to stay and even accepts dogs < 60 pounds.
October 2, 2014
Rated 2 out of 5 by Lette Our 3rd visit was not a good experience
I didn't make a reservation before hand because I hadn't decided that we would stay here a third time but we do love Porters restaurant, the location is very convenient for our needs and our previous visits were satisfactory. This time our room seemed as though it had been forgotten. We started out with no shower curtain, but I must say that once I called to report this omission a staff member almost immediately rectified the issue. I didn't realize until I was in the shower, because the bathtub is old and scarred, that it had not been cleaned properly, it was grimy and gross. The last straw was the obviously stained cushions on the side chair and couch in the sitting area. I would not sit on the upholstered furniture. So this visit was unfortunately, less than stellar.We had a lot to do while we were in town for just one night so I didn't have time to request a room change but I did speak with the front desk clerk at check out, she had also checked us in on the previous day. She apologized but didn't seem overly concerned.
July 18, 2013
Rated 4 out of 5 by Edeess Edees
We loved our stay at the Read House. The room was clean, the beds are heavenly and the staff was so friendly and went out of their way to give excellent service. The history of the Read House is fascinating and the workmanship in the lobby is beautiful.
December 10, 2013
Rated 5 out of 5 Very much enjoyed my stay!
Special thank you to the front desk staff woman at the front desk on 8/20/2014. Both women were very kind and accommodating. Shared information about the history of the hotel and the area. As a platinum member I was upgraded to an wonderful suite. Enjoyed the hotel and look forward to visiting again! Dominic
August 23, 2014
Rated 5 out of 5 by momajeanie Hospitality
The staff was always friendly, sincere, helpful and welcoming. No matter what our request or need was they were very quick to help. We loved our visit!
April 13, 2014
Rated 2 out of 5 by asb3 This hotel has changed.
Roll-away bed that we did not order, keys that did not work, closure of the Club Lounge with no warning, A/C that does not work, room uncleanliness and other confusing issues.
August 27, 2013
Rated 4 out of 5 by MB19 Nice Stay
I loved the 2 room set up in the suite. There was plenty of room for the two of us! The hotel is in a great location. I would have liked a refrigerator/microwave for my doggy bag food from nearby restaurants. They had room service, but not a restaurant other than the expensive steak house attached. I do not like eating in my room so we had to go out. We also had to go to other evening venues since the bar closed at 11pm. They had a great pool and service was fine. Bed was a little soft for my tastes, but comfortable with all of the coverings. I had difficulty preparing my contacts with no flat surface near the sink. Shelving was dangerously placed over the toilet and carpet/furniture needed a good cleaning.
September 17, 2014
Rated 3 out of 5 by HaroldB A bit of a disappointment
We were upgraded to the Presidential Suite and thought that we would be overwhelmed. Unfortunately, our expectations were not met. The suite, even though large, was not what I would consider "presidential". The room did not have a desk or an adequate place to plug in a computer or phone chargers. The shower had much missing grout from the tiles. There was not even hooks to hang up towels in the bathroom. The a/c vent in the bedroom was dirty and appeared to have not been cleaned in a long time. In the past when I have checked in at my Sheraton destinations, we have been greeted in the room with some amenity from the hotel. But, on this stay there was nothing. All in all, a big letdown.
September 11, 2013
Rated 5 out of 5 by Atraveler989 Comfortable, Quiet, Practically Perfect!
We booked a stay at this Sheraton at the last minute and being gun-shy about our previous night's stay in a different Sheraton (horrible experience), we weren't sure what to expect.
The Sheraton Read House surpassed our expectations in every way. The room was clean and very comfortable, especially the bed. I experienced the best night's sleep I ever have at a hotel (thank you!!!).
The desk staff were very friendly and helpful. We ordered room service as we got in late and the food and service both were excellent. The valet staff was equally as friendly and I can only say that we are 100% plus pleased with this Sheraton.
We picked this location at random due to our change in travel plans but we will be returning to Chattanooga in the future and will most definitely be staying at the Read House again.
Well done Sheraton! Thank you for restoring my faith in your brand name.
September 29, 2014
Rated 1 out of 5 by Sherry1028 Hotel has some issues...
Chattanooga, TN is one of my favorite places to visit. I have stayed at the Sheraton Read House in the past and had a good experience. This time however was awful!! I would definitely not recommend or want to stay there again. Upon arrival, the valet seemed scattered and unwilling to assist getting my bags from the car. I unloaded my own bags on a cart. He then proceeded to tell me that "they were slammed" and he could not help me get my bags inside the hotel. I went to check to see if my room was available and it was not. This however did not alarm me, due to the fact that I was arriving earlier than the normal check in time. I asked where the Terrace Room was located and how to get to it with the luggage cart [I was there preparing for a conference and had items for that as well as my luggage]. The person behind the counter did not really know where the Terrace room was located and gave me directions using the elevators in the lobby, which made it difficult to get to my destination due to the stairs. I found someone upstairs that assisted me by taking by cart and going through the "service entry". Later in the afternoon the valet came in with additional carts with items needed for the conference and took my luggage back with him to store in valet until my room was available. I checked for room availability after check in time and it was still not available, but I had enough to keep my busy in the Terrace room. At 7:15 PM I went to check to see if my room was available, was given a key to a room [I am carrying several bags and from the Terrace room] when I get up to my room and unlocked the door, there was someone in my room [I had been put in a room that was already occupied]. I proceeded back downstairs with all of my bags, which by this time have become heavier than ever, let the front desk personnel know that the room already was occupied, at which time she argued "no, there was not anyone in that room", which I replied, yes it is. She disappears and upon her return, tells me that it would be a few minutes before another room would be available. I asked for the valet so that I could put all of my bags together [they had gotten heavy going from floor to floor]. The clerk told me that I could go back to valet and carry my bags. I then explained that I had been carrying the bags and was quite tired and just wanted them to come in with my original cart with my luggage. I waited and waited and waited [never leaving the lobby area]. A very nice couple behind me in the lobby began a conversation with me to explain that they were very frequent Read House guests and how appalled they were at the "non-customer Service" that I had received. They also relayed their concern with the clerk behind the desk. The clerk announced that my room was now available. I carry all of my bags with me upstairs [my luggage is still MIA] up to my room and my door was not completely shut and about the time I was about to open the door, a young lady [very friendly] opened the door. My initial comment was "you have got to be kidding me", she immediately let me know that she worked there and she was just checking to make sure the room was clean and all was well. I shared my previous experience with her, she apologized and asked if I was going out that night that she wanted to send something up to my room to compensate for the issues. [I never received any compensation of any kind] The room was ok [not great] it was a little hot, but I thought by the time I returned from dinner, it should be ok. I called valet and requested that my luggage to be brought to my room. Upon returning from dinner almost 2 hours later, my luggage still nowhere to be found. I proceeded back down to valet and asked for my luggage. The young gentleman said that he had not received a request for the luggage to brought up to my room. He pointed to the room where my luggage was and even opened the door but he did not attempt to pick my luggage up, but instead repeated that he did not know that I had requested my luggage. I carry my luggage upstairs. After a very long day, I am ready to just relax and get ready for another busy day. The air conditioner is so loud that I had the TV on but couldn't hear it. Yes, I could have turned the volume up, but I did not want to disturb my neighbor. I did not rest very well, as the loud AC ran most of the night. The next day, I did put the do not disturb sign on my door, as I did not want housekeeping to come in my room [I had enough towels/etc]. That evening upon returning to my room I had a note that stated Housekeeping was not able to clean. I slept better the next evening also. On my 3rd day, I knew I would need more clean towels / etc so I took the do not disturb off of my door, Housekeeping did come in during the day and make my bed and bring in clean towels - they did however LEAVE MY DOOR OPEN!!! I am not sure how long my door was left open and I did not have any of my personal belongings missing, but nevertheless, it should not have happened. Also, my garbage can was just left in the middle of the floor. Day 4 I decided that with the group that I was with and everyone wanting to check out at the same time, I would be proactive and get my car out of valet and park across the street. This would allow me not have to stay any longer than I absolutely had to,
It had been several years since I had been at the Read House and it has most definitely gone down hill in a rapid pace. I had many complaints from our conference attendees regarding the cleanliness.
June 23, 2014