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Rated 4.1 out of 5 by 773 reviewers.
Rated 1 out of 5 by Not a Westin Property Starwood should be ashamed to allow their Westin brand to be on this hotel. No room service? Isn't that required in order to carry the Westin name? Staff was surly, and completely unhelpful. Manager was unavailable to hear my concerns and comlaints as well. If you're traveling on business and expect to do as I normally do - order room service for dinner while you work in the room to prepare for meetings the next day - don't stay at this hotel. Again, it falls WAY short of worldwide Westin standards. August 25, 2016
Rated 4 out of 5 by Beautiful View and Exceptional Service I am just returning from a weekend getaway in San Francisco. I wanted to treat my wife of 27 years to a cooler alternative to our home temperatures in Vegas that is on par with the quality of service she is accustomed to in LA. The staff in San Francisco knocked it out of the park! From checking in with Justin - he was professional and thorough- my wife was all smiles as he celebrated with us when we checked in and made it a point to punctuate our stay with free beverages. We also found the waiting team in the restaurant to be particularly professional and astute. Our only issue was with the breakfast. It was seldom hot and there were french toast corners that were stale when we went to eat them. The concierge on both occasions that we need assistance were patient and thorough! Housekeeping was great in the room but I would recommend that even thought the housekeeping staff don't use the elevators the guests do, walking that way could only improve their efforts. We saw the same paper fuzz debris and a lone dried up craisin in the carpet in front of the elevators on our floor for the full 4 days that we were on property. But our room was SPOTLESS! August 23, 2016
Rated 2 out of 5 by Disappointing reserved two doubles for my family of four only to arrive late on a Saturday evening to find out that my room was given away. The only option was to take another single room. Great way to treat any customer let alone and SPG customer. Nice to know that brand loyalty really doesn't matter. August 16, 2016
Rated 2 out of 5 by Suite experience not sweet at all I checked in yesterday and will still be staying another night but my experience so far has been unsatisfactory as a Platinum member. I used my suite award to upgrade my room but seriously you call 3006 a suite...the room looks so tired & is seriously in need of an upgrade! I have another booking for a one night stay on the 10th also using a suite award night. Hopefully it will be a better experience August 6, 2016
Rated 4 out of 5 by Good place A good night in this hotel. Will live again. August 3, 2016
Rated 3 out of 5 by OK...just OK I stayed here for several days for business in the city. I had the choice of several SPG properties and this one was closest to my meetings. The plus side was a spectacular view of the city, the GG Bridge, and Alcatraz. Perfect. The room was comfortable, but the bathroom was not clean to my expectations - it had evidence of prior use. Not cool - had my wife been there she would have flipped. As it was, I was just looking for a place to write and sleep. The restaurant was good but the service was slow and I don't remember there being a good room service option. The lobby staff was energetic and kind but far too informal for what I would expect from an SPG property at this level. In the future, I'll try some of the other properties and see how they work. July 30, 2016
Rated 2 out of 5 by Not a 4 star hotel No one answers phone. Room was small and cramped. People not very friendly. Did not get room we reserved. July 29, 2016
Rated 3 out of 5 by Downgrade from the Westin which was here We were disappointed that The Park Central more of a 3 star than a 4 star hotel. Definitely not as nice as the Westin. The W is down the street and much nicer. Or you could pop for the St Regis, even closer. All three are in a good location, SOMA. July 20, 2016
  • 2016-08-28 T12:24:00.321-05:00
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