Rated 1 out of 5 by HayBec Horrible Service
Problems started at check-in and didn't end at checkout. Our rate for 6 rooms for 4 nights was not what was promised at booking, refused to change it! Double and triple billed my credit card and told me that was standard?!? called and left message with General Manager to discuss and NEVER heard back. If this is the service a platinum (lifetime gold) member receives, not sure I would stay here without spg status!
May 20, 2014
Rated 3 out of 5 by HJB55 A few 'problems'.
The room and amenities were satisfactory. Two problems emerged. First, on my first full day, I accessed the WiFi system early in the morning before my conferences successfully. When I tried to access the site for my place of work on line the same evening at the end of conferences, a firewall or some other entity blocked my access, & the hotel IT couldn't resolve. Second, on day 2 of meetings I returned on break to my made-up room to find the door un-shut, a dirty hand towel by the sink and a plastic soap-wrapper which I had to retrieve when I found it in the toilet. Nothing was noted stolen, fortunately.
May 19, 2014
Rated 3 out of 5 by rosangela1 Staff could have been better
The front desk person seemed lazy and made it difficult to meet my requests like something as simple as printing out my receipt for the charges. He told me it would be emailed to me but I have not received anything.
May 5, 2014
Rated 5 out of 5 by IEEEconference2014 Great comfort, features and location, but parking daily rate is too high
The Hotel is location is great and located in the middle of all major locations. Easy access to local transportation, restaurants and shopping. Daily parking rate is too high $54/day.
May 5, 2014
Rated 4 out of 5 by EdwardP One more thing
I ordered room service and the cart was not pick the next day. Some area in th shower were not no cleaned.
May 4, 2014
Rated 4 out of 5 by GWes Good hotel near Moscone center and market street
Had a nice but small room at 26:th floor with nice view. The room was small but well planned so it wasnt a problem. The workplace was confortable and worked well. I stayed several times at this hotel - this time there was no que for check in and the staff was very nice and clear, which is not always the case. The retaurant food was good and not the evened out boring type normally found in hotels. The price matched fairly well to what you got.
May 2, 2014
Rated 5 out of 5 by Soren Green choice - no choice
Taking the Green Choice the 5$ coupon can only be used in the restaurant, and for example in the shop or in the bar, which is very unflexible, also compared to other hotels, and since the restaurant in addition is rather expensive, it makes no overall good choice for me.
April 27, 2014
Rated 5 out of 5 by va563 Great view, comfortable and professional room!
From the 14th floor, I could see straight down Kearny street - incredible view. Will ask for a higher floor next time, though, I hear the foggy view of the Golden Gate is breathtaking!
The robes and bed are wonderfully cozy, the coffee, ethernet, and desk well-suited to start the workday. The gym was small, but good enough for some quick morning cardio. Having to pay for WiFi was disappointing.
Room to improve: Leg press machine in the fitness center, make the WiFi free, make it so that SPG guests don't have to make several phone calls to ensure they get the free WiFi.
April 25, 2014
Rated 2 out of 5 by RWood Poor Billing Procedures
I was charged twice for my room - and the hotel staff blamed me for giving them my credit card upon check-in, which as far as I know, has always been standard procedure. Upon check out they provided me with the wrong bill, and only when I found out I was charged twice did I receive the "real bill" as evidence of their appropriate actions. Totally unhelpful.
The restaurant kept odd hours and was not serving food due to "events" which I thought was weird.
Other than that, it's a typical Westin.
Advice, watch your credit card statement and require the real bill upon checkout.
April 23, 2014
Rated 5 out of 5 by Bruceh99 Great Experience
Loved this hotel, great people, great location. Very clean, and well looked after.
April 22, 2014
Rated 5 out of 5 by CityTraveler Great Travel Experience
This hotel is conveniently located in SF city near Union Square. The room was clean and well maintained. The bed and linens were heavenly for getting a good night's sleep. Check-in and check-out were efficient. Good value for the SF area and amenities.
April 21, 2014
Rated 1 out of 5 by hdpetersen So you know how to MAKE a Reservation, you just don't know how to HOLD a reservation
So after a 4 hour delayed flight out of Atlanta arriving at 2AM and a horrific day of travel, I was just wanting to go to sleep. Upon arriving, I was told since I was late, my room was given up and the hotel was booked solid with no rooms available for us. After arguing with the manager for an HOUR, he finally found us a room...now 3 am in a lower quality room than I paid for. Whatever, I needed sleep! The next day after several meetings, I went to the day manager, Zeke, who was very kind and gave us a free drink ticket. Albeit that this was not a solution, at least he made me feel better about being rejected the night prior. Hotel is usually great and I stay here often...this was just one bad experience.
April 18, 2014
Rated 4 out of 5 by ban48 Employees
Ms. Captin at the preferred guest station was a great help to us. She was able to give us the information we needed as well as solving a few problems that we had encountered.
April 18, 2014
Rated 2 out of 5 by BKA1 Dirty Room
Upon arriving in my room, the sheets on my bed had not been changed (woman's hair on in the sheets and a Starburst smashed on the top sheet). I asked and the hotel staff did change the sheets.
My room was not cleaned after the first night. I asked for it to be cleaned and, this time, it never was.
The front desk was apologetic but not helpful.
April 18, 2014
Rated 4 out of 5 by lynne17 Great Location
Staff is wonderful. Location is convenient for taking public transportation and walking. We have stayed before and would stay again.
April 15, 2014
Rated 5 out of 5 by candz great staff
always nice to be welcomed by friendly, efficient and helpful staff, that recognizes your spg status.
April 14, 2014
Rated 4 out of 5 by HistorianInTheHouse Great location for conference attendees
This hotel is very well located for anyone attending a conference at Moscone Center. The Westin Saturday late stay program is awesome too. That gives customers the chance to see local attractions they may want to see after a week of conference meetings. The Jewish Museum deli next door has chocolate babka too! Many great restaurants can be found in this area such as Amber India and newly opened Trou Normand. The staff at this hotel are very helpful and attentive to customers!
April 9, 2014
Rated 3 out of 5 by Michelle462014 It's the little things...
This was our first visit to the Westin on Market Street. We chose to stay at this location as we were running in the S.F. Rock N Roll 1/2 Marathon and this hotel was recommended. I had a couple of questions that none of the staff seemed to be able to answer (they referred me to someone else, who didn't know the answer either), which was fine; I can handle that and let it go. However, a couple of other things occurred that bothered me as I expect more for this level of hotel. First, the drain in our shower was broken and did not drain properly. That to me is unacceptable as Housekeeping has to be aware of this if they are cleaning the shower each time a guest leaves. My second frustration was when I got home and reviewed our bill - we were charged for two items from the mini bar that we absolutely did not eat/drink. When I tried calling the hotel to discuss the charges, my call was disconnected two times. So, what started out as a pleasant enough visit with the minor inconveniences in the beginning ended up enough of a bother that I don't need to return to that hotel.
April 7, 2014
Rated 3 out of 5 by Rj66 Service needs improvement
Good location, staff was not ver attentive to details, such as welcome gift, no one answering the front desk after 25 rings, sat down in the bar lobby and after 15 minutes of being ignored, I left without a drink.
April 7, 2014
Rated 4 out of 5 by Rodolfosanson Good location
As a gold SPG member I am very disappointed that I had to contact the front desk 3 times after I left, who transfered me to accounts services, to request:
1) my expenses statement or folio, which was needs sent by email
2) complain about wrong charges of the internet fees that were given for me as a gratuity during check inn process
3) to complain about a forth daily rate charged uncorrectly on my credit card, when my reservation was for only 3 nights
Additionally, and saddly, most of the times when I had to use the services of the hotel, I met unpolity or "people unprepared to deal with customers":
- That happened with the guy that handled my the luggage during check inn (but not for the guy who delivered my packages), the woman working at the Maso restaurants, and for more than 3 times, when I pressed the button on the telephone on my room for guests services, such as to print a document, to hear the message blinking on the telephone or to know anything.
THIS HOTEL IS SIMPLY THE WORST IN SERVICE , IN WHICH I EVER BEEN IN, with SPG GROUP
April 5, 2014
Rated 5 out of 5 by gadgetguy56 The Only Place I'll Stay in SF
I've had the pleasure of staying at this hotel three times in the past, and am looking forward to another visit this week. Can't recommend it highly enough: From the check-in to the excellent, clean, quiet, rooms, I love this hotel. The location is great, parking is easy nearby, and every stay has been a pleasure.
March 30, 2014
Rated 4 out of 5 by Georgie21 Location is the best part
We booked a 'deluxe' category room. It was a small room with an even smaller bathroom, absolutely no view. I would have like to see what a 'standard' room looked like. I would definitely book Superior or higher. We were not offered a choice of a better room, even though we gladly would have paid more for a larger room or a room with a view.
March 30, 2014
Rated 4 out of 5 by Katiemi Close to all
The location of this hotel is great! Close to delicious restaurants and shopping. The rooms are kind of small, but the bed is very comfortable.
March 28, 2014
Rated 4 out of 5 by dmbren Business Travel
Hotel was everything I needed for a business trip to San Francisco
March 28, 2014
Rated 4 out of 5 by Os2014 Fantasic
Great Hotel, clean, friendly and location
March 26, 2014
Rated 3 out of 5 by Cindy605 Comfortable bed. Noisy neighbors
Bed was comfortable. Located close to many amenities.
March 25, 2014
Rated 2 out of 5 by atashiro Disappointed
I am STARWOOD Gold members but not upgladed to the high glade room. Statying my room was lettle bit stinky, no free WiFi.
Not giving explanation about Gold member services at checking in. Not smiling when I make checking in.
I never back to the hotel.
March 24, 2014
Rated 4 out of 5 by GDC2014 A little more climate control
The hotel was fantastic. Just wish the climate control made the room cooler.
March 23, 2014
Rated 5 out of 5 by nevadalynn super friendly
The rooms here are large, clean and modern. The staff from the bellmen, to front desk and housekeeping are friendly and helpful. Couldn't ask for a better experience
March 23, 2014
Rated 2 out of 5 by JMSF Parking troubles
Had a wonderful experience with the hotel overall with the exception that gettting my car from valet was troublesome. So I called down twenty minutes before I went down for my car. It was not there, gave the guy my ticket and waited another 20 mintues and still no car coming up. Four people came out, gave their ticket to valet and within minutes their car was brought up. So, I called the manager and they didn't know what the problem was. Yet waited another 10 mins, guess what, finally got my car and now I am 45 minutes late for brunch. Manager Jonathan said that the valet apologies for the snapfoo and that the charges for the parking would be rembursed, 2 weeks later, I have not see my CC credited. Time for a letter and a phone. Plzz do I really need to go through this? Yea, at $54.72 a day and 4 days, Yep, that's alot of money for parking. PS... I had this happen to me twice while I was there!!
March 22, 2014