Rated 5 out of 5 by js15 First Year Anny.
We celebrated our First Year Anniversary.
We had a great stay, rooms are comfortable. Great location next to casino, shops, and bars. We shared our wedding topper cake with the bartender and the night staff(hope everyone got a piece). Thank you to the staff for a great stay. I had a meeting call on the Friday when i arrived and they let me take the call and set up in the banquet room.(thank you to the F&B manager)
September 24, 2014
Rated 3 out of 5 by Beads Great Customer Service
Great Location, customer service was excellent. An extra Thank You to Claire who had a complimentary bottle of wine in our room for my sister's 60th birthday. It is very much appreciated. Offering of bottled water coming and leaving the hotel were awesome seeing as though it is pretty warm there this time of the year. Thank you for a great time.
P.S. Your beds and linens are the greatest!!
September 19, 2014
Rated 3 out of 5 by curtbourg My Stay
I recently stayed for 2 nights in a Luxury Suite and was quite disappointed when my family and I entered the room. The living area featured just a TV and wall couch. There was no decor (bare walls). A lot of wasted space. I am not sure if the renovations were complete on this particular. Also found breakfast to be pricey (continental breakfast $18)
The good: The bedroom was very nice and quite comfortable. No problems sleeping well. Bathroom was also nice. Great location and easy access to local attractions.
All in all I will stay here again but may ask for another room if I have the same results.
September 9, 2014
Rated 1 out of 5 by emcdll This hotel was dirty and run down
Our room was dirty, dingy and rusty. There were stains on the shower curtain and the carpet. The toilet made an awful high pitched screeching noise for 30 seconds every time it was flushed. Our TV remote didn't work and we had to ask 3 times for it to be fixed. The bed sheets were too small and didn't sufficiently cover the mattress so we awoke in the middle of the night lying directly on the mattress. I paid for internet on my laptop and when I called to connect with my iPad I was told I would need to pay again. Overall if was a terrible experience and I will never recommend this hotel to anyone. I have asked multiple times for compensation with no response.
October 10, 2013
Rated 1 out of 5 by Jay3636 I would never stay here again
Staff was not helpful and didn't follow through on their jobs. Overall, not very comfortable or friendly. I have traveled throughout the U.S. and internationally and this hotel is sub-sub-par.
September 2, 2014
Rated 3 out of 5 by Katleebrown Update sorely needed
My husband and I were visiting New Orleans this past weekend and decided to stay at the hotel due to other friends staying there too. The location is fantastic (situated between the Garden District and the French Quarter), although the outside of the hotel leaves much to be desired. The staff greeted us VERY kindly and this was consistent throughout our entire stay. The room was and smelled damp. The front desk warned us about the hours of construction for their remodel, which held true. Naps during the day were not an option. While the room was spacious, the outlets were poorly placed, the lighting was horrid and the bathroom needed the most work of all. Water pressure was pretty bad (harsh/fast or a drip) and finding somewhere between scalding and cool was difficult. Also, our shower faucet dripped constantly. We're happy to hear that improvements are on the way, but I'm not sure we'd stay here again with all of the other options in NOLA. Have to repeat again that the staff at the hotel was fantastic!
August 18, 2014
Rated 5 out of 5 by hvm22 Good Hotel for SPG Members
SPG members get recognized for their loyalty at this location. Great well trained Staff.
October 13, 2013
Rated 1 out of 5 by JasonSeattle Staff and Hotel do not live up to the W standards
Just returned from a business trip with clients and had the worst experiance with the W hotel or any hotel ever. The Managers Kenya and Segan did nothing to accomidate our group after finding out the travel agent book everyone in King rooms instead of two twins. Segan has informed us that the hotel accross the strret could take care of us but they too were full and after asking him for my help he simply disappeared and we never saw him again. So we ended up having half the group in one hotel and the other half in this hotel andI would say the facility and rooms are not up to the normal W standard you get in other citys I would not reccomend this hotel to anyone.
September 10, 2012