Rated 3 out of 5 by Givara Over-Charging
I logged into the WIFI system with my ipad, and accepted a charge of $14.95 for a 24-hour period. I use it for a couple of hours, then lost connection, so tried again from my cellphone. When I received the invoice by e-mail, I found out that I was charged twice the $14.95 . That is unfair and unacceptable.
July 31, 2014
Rated 5 out of 5 by SMARTMF The perfect location
This hotel is right in the heart of the action. Steps from the famous Mother's restaurant and directly across the street from the casino. The staff here is very accommodating, including Elsie who provided exceptional customer service. For girlfriend getaways and even the Essence Festival you will definitely feel safe staying at this hotel.
November 5, 2013
Rated 4 out of 5 by chillg8r Very nice hotel but......
The location of the hotel is great. The service in the hotel was great and the room was nice and clean, albeit a bit small. My main gripe with the hotel is how much they charge you for parking ($43/nt), food (~$40 for a burger) and internet (~$17/3 hrs). Ridiculous!
May 7, 2014
Rated 2 out of 5 by mspencer63 Disappointing for Starwood
I travel a good bit and generally choose SPG when available ... this was the only with availability for this stay and I would have been well served to choose a different hotel. Tired, musty, seemed dirty and the staff was not overly friendly (no hand towels or water on day 2) with no recognition of my Starwood status. I use to live in NO and looked forward to showing my friend around ... city was fun, home base for our visit not so much ...
February 18, 2013
Rated 1 out of 5 by Bberg Very Disappointed
Just got in, and unfortunately the room is terrible. poorly furnished, does not look like it was properly cleaned. Looks dingy. Have stayed in other W hotels and have been happy in the past. Don't know if I got a real bad room or if the whole hotel is this way.
May 3, 2014
Rated 4 out of 5 by RandJK Big Easy Get Away
We used cash and points for a 4 day get away. The W is well placed for adventure into the Quarter, the Warehouse district and the Riverfront. The room was clean, spacious and comfortable and the staff was very helpful and friendly. We had a great experience with two exceptions: the wifi was terrible and the parking is very expensive. But those were minor annoyances to an otherwise wonderful stay and a great getaway.
February 16, 2014
Rated 3 out of 5 by SalesTraveler Sadly Disappointed
While the staff was incredible as you would expect from a W and SPG property, the sleeping room was a disappointment to me. I stayed here to assess the use of this property for an upcoming sales meeting, and while the meeting rooms and overall facility were fine, the sleeping rooms were below par. Electrical sockets were falling out of the wall and dirty, the coffee maker had opened sugar packets and dirty cups for use, the bed was not what I've come to expect from a W property, and overall it just didn't feel like a W room experience. I understand the hotel is an old building, but the carpets were very tired and worn and lots of marks on the walls, etc. Just seems pretty beat up in my opinion. Was sad to see this as I almost didn't visit as I know W is always a class act. Sadly this won't pass for my sales meeting.
Again, the STAFF was incredible though!
May 15, 2013
Rated 2 out of 5 by NotSoBigEasy Unimpressed
The Westin is usually my preferred of the Starwood properties. I would say that the Courtyard is two levels higher than this hotel. This property is really beyond showing signs of ware. The filth on the air vents and mold visibly showing through the paint was a tremendous turnoff. All rooms have air vents facing the bed so be prepared to get sick, wake with a soar throat, or sweat during the night because air needs to be turned off. Overall cleanliness of the room was extremely sub par compared to what I've seen at other Starwood properties. Certain electronics items were non-functional (i.e. Phone, iPod docking station and radio). Bathrooms were smaller than bathrooms I've experienced in Europe. Sheets and towels both had holes and were dirty. The one redeeming quality was the staff. Staff is very friendly. Relatives of ours stayed in the hotel had to switch rooms immediately upon arrival due to carpet being soaked with urine in one area of the bedroom, not bathroom. Hotel was a rip off and not up to other W standards I've stayed in before. I will not recommend this hotel.
May 6, 2014
Rated 3 out of 5 by Visitoreview Pretty hotel. Average experience.
The hotel was very modern and sleek. However, the hotel experience was a little disappointing to start. We experienced a lot of mechanical difficulties with our door lock and room safe. The battery on the door lock went out and left us locked out of our room on multiple occasions. The safe in our room was also broken and drilled out.
I am allergic to down and feathers and asked for the bed to be removed of down. The staff forgot and I had to remind them a few times to change the bedding before the days end. Cotton bedding options should be offered in the future.
The cost of breakfast and meal prices were outrageous. The room needs a little more attention to detail. Walls and doors were pretty dirty and soiled.
In the end, the staff followed through and helped us have a better experience to end our trip. The pool was pretty and the hotel had nice amenities.
September 4, 2013
Rated 5 out of 5 by Animals9 Excellence and Convenience
The New Orleans W on Poydras is my favorite place to stay in NOLA. In addition to the great vibe, excellent rooms, good staff, and other amenities, the W is very convenient to Warehose District and CBD, Convention Center, and all the excitement of the French Quarter
April 25, 2014
Rated 5 out of 5 by irontraveler Impressive design and function
When I walked and saw the Lobby I was expecting just impressive design but no function. I was very impressed that this hotel has both. Everything was functional and easy to get to, yet everything about the hotel was cool. The Whenever/Wherever staff was awesome and really was so nice about every request.
April 16, 2014
Rated 4 out of 5 by aack09 Convenient location
This hotel is very close to the French Quarter. Initially, I confused this hotel with W French Quarter and was worried about the location, but it was only 5-mins walk to the Quarter. When I watched a Preservation Hall performance it was 11 PM but there was no problem coming back to hotel.
One thing that was not very satisfactory was that it was hard to find a supermarket nearby, and the hotel did not have a market where I can buy snacks, beverages and the essentials. It would have been nicer if there was something like that. Otherwise, the staff could inform us affordable options in the neighborhood.
Room and bed was comfortable, and staff was
May 15, 2014
Rated 2 out of 5 by toby204 disappointed in this W Hotel
The room was just average. One day it wasn't cleaned for us, and when I complained, there was no apology. The bed was ok, although the bottom sheet didn't fit properly , and it kept coming undone and the whole mattress exposed, by the morning.The bathroom sink was just a small bar sink. Totally useless. It looks like the W bought an old hotel, redid the lobby and bar and that was it. It's still a tired old hotel.
October 25, 2013
Rated 5 out of 5 by chief0221 Employees
Any business is only as good as it's employees. Every one of your employees, from the lady at the front desk to the valet parking attendants, bellmen to the conciarge and the house cleaning crew were all first class and represented your brand extremely well. Congratulations on a well trained, friendly and courteous staff.
My wife and I have stayed at hotels in New Orleans for 40 years - this was the best staff.
January 21, 2013
Rated 1 out of 5 by Zorro Worst Starwood property
I have visited many starwood properites, W New Orleans is the worst. Not at all to the level of comfort or quality that you expect or that you pay for. The rooms small, bedding uncomfortable, room dirty. The bathroom was small, tub / shower tiles with mold and dirty. Staff was professional, lobby looked typical, but the room was just a mess! Do not stay here if you are expecting a typical starwood property.
December 1, 2012
Rated 2 out of 5 by NOSS16 No longer a W Hotel, not that good
I stayed in a new renovated room that was not finished yet. Chairs for desk weren't in the room and when one was brought it was the wrong size for the desk. If I had known that this hotel was no longer a W Hotel and was a LeMeridien I probably wouldn't have stayed there.
July 29, 2014
Rated 1 out of 5 by KEWN Terrible
My experience was so awful, I probably won't stay at any Starwood property again unless I have to. I submitted a complaint to the hotel manager and online already. The short time I spent in the hotel room was miserable. I was unable to work or sleep due to the drilling, sanding, scraping and banging. Our bathroom flooded, the staff was rude, poorly trained and unwilling to listen to any complaints. When I gave this feedback upon check out, I was told indignantly that I had been notified in advance. I am an event planner and needed to be in town for work during a busy time. Other hotel options were booked by the time I received the notice. The room I had was uninhabitable, not to mention not up to W's standards. They didn't offer me a single thing for my troubles except attitude and dirty looks. Sorry for expecting more!
July 21, 2014
Rated 3 out of 5 by BusTrav2014 Nice place to stay, extortionate prices for extras
I stayed at the W Hotel for 2 weeks. The room was great, very spacious and ample space to work on the in room desk. The bathroom was a good size.
Some downers, I decided not to order room service for any meals as the extras added upon the price for food are very very high. The meal nearly doubles in price.
The wifi is very very expensive. I would expect a hotel of this quality to offer free in room wifi in the way many in the same area do. There is free wifi in the lobby for 30 mins however I was very shocked at the price of in room wifi.
Overall, room comfort is great, but all extras are very pricey. The gym is good by hotel gym standards.
The hotel is slightly away from the hustle and bustle of the french quarter however for me this was a good thing. The nightlife is in walking distance and you can also get away from it and stay at the hotel when you need.
Staff are very very friendly and always helpful.
February 10, 2014
Rated 1 out of 5 by VickiDJ Nice Hotel- after spending $900 no points allowed!
Hotel was nice enough, quite expensive. There to attend a trade show. After spending $900 for room and valet - I discover that the SPG points do not apply if you take advantage of modestly reduced rates provided by the trade show booking agent. Not using the block of rooms reserved meant not getting a room. SPG has really disappointed me in this. Won't be trying to stay at an SPG property again!
October 18, 2013
Rated 3 out of 5 by ericpb Hip and chic, but thin walls & annoying clientele
Sadly, this is my least favorite W hotel. The walls were ridiculously thin and we could hear too much of our neighbors' conversations and . . . other activities. Security personnel were nice enough to come up at 5am and tell one set of rowdy and disrespectful neighbors to be quiet. I guess the hotel can't do much to control the people they attract, and I'm not some really uptight person, but this place draws a predominantly 20-something scene-ster crowd straight out of fraternities and sororities. They were far from pleasant and made the hotel experience less than desirable. I would not stay there again.
August 27, 2013
Rated 4 out of 5 by dadhubby Great hotel, poor noise isolation between rooms
Great stay, friendly, helpful staff. Pretty hotel in need of a freshening: old tile work, tired-looking paint. Very comfortable room. Much noise travels between rooms and the doors close very loudly. I was awakened over and over again. The staff was always available and extremely eager to satisfy all questions and requests. I stayed here twice before and will likely stay again.
August 29, 2013
Rated 3 out of 5 by DrFred Did not meet expectations
I can not believe in room coffee "on back order " & no tentative solution Rooms dark not very clean "wornd" needs improvement get a better system for internet place on second floor "people off the street " will be deterred or use a daily password BAD service
April 7, 2014
Rated 1 out of 5 by pfeifdog1024 Disappointed
W hotel poydrus
We were very disappointed in the W hotel on Poydrus in New Orleans.
First, the Bar down stairs was out of everything. bartender was not helpful at all. He could have told us there was a bar down the hall "whiskey blues " and a Resturant upstairs to get a drink at.
One of the Elevator was out of service.
In the room the mini frig didn't cool off the drinks inside.
Room was humid and damp. Ac wasn't up to par
The tub dripped all night long
King size bed sheets were not tucked in cause it had a queen down comforter bed liner that slid around.
The sofa chair was in terrible shape. Cushion was deformed and stained. We Would not sit on it.
After checking out the hotel billed me $100 for no reason. Had to call them back to get them to adjust bill and a reason behind why I was charged.
My company discount for the W made me want to stay there. But I will never stay there again.
July 1, 2013
Rated 3 out of 5 by shel44 I can't recommend this one.
I have stayed at other W hotels and they were 5*. This one needs improvement. Don't choose to "go green"! That means no towels in your room. And the cleaning staff Will enter your room anyway! And no there was not at "do not disturb" sign in the the room .I only recommend W's in other states .Not the W in New Orleans on Poydras. So Sad.....
February 3, 2014
Rated 2 out of 5 by sjbonenberger Disappointed
We chose this hotel for a couple of reasons: 1.the reputation of the W of being one of the more elite stylistic hotels, and 2. for the rooftop pools. While the lobby and other public areas were very stylish (albeit worn down in some cases [fabric on high back lobby chairs near Poydras entrance]), the rooms left us very underwhelmed. Nothing stuck out as being over impressive or representative of the design culture that the W brand promotes. The second biggest issue is that the rooftop pool wasn’t heated, so in November, it was completely useless to us. While the manager was kind enough to direct us to W French Quarter for a heated pool, it added a high level of disappointment in the experience. Was not worth the $329+ nightly rate and left us sadly disenchanted. We also learned that the hotel is slated to undergo a major reno to update the interiors, so it appears that Starwood agrees that this hotel isn’t what it could be…..
November 12, 2013
Rated 5 out of 5 by DavidR My favorite
Living only a couple hours away, I've stayed at seemingly every New Orleans hotel. This one is my favorite because it's always vibrant and exciting. People bustling around. Very cool crowd. Even when there for work, I use the W.
My only complaint, is I'm a frequent guest and Platinum member and have never received a suite upgrade. Seems like many others have.
September 26, 2012
Rated 2 out of 5 by Sad2012 Not Happy
The staff was very friendly and the entire hotel was clean. But....
The prices were extrememly high and the level of service surely did not warrant the cost, I would never select this hotel for a personal stay because of the cost.
Like most hotels - there is a very expensive mini bar in the room. My issue was that I was incorrectly charged for items I did not remove from the mini-bar after I checked out of the hotel.
The best I can tell is that drinks brought back to the room from the hotel conference rooms were pulled from the trash and assumed to be pulled from the mini bar instead of doing a simple inventory.
Lastly - after the last day of the conference - I tried to sleep in until about 8:30 AM in preperation for my 5 hour drive home. The hotel staff working in the adjacent rooms were talking very loud and banging things on the wall for more than 15 minutes - there was no way I could get the extra rest.
Never coming back
October 19, 2012
Rated 3 out of 5 by Sparkless Too Loud
You would think being on the top floor would be an advantage. But there must be a generator on the roof going 24/7 that keep me up at night. I complained about the noice and the staff was NOT accompdating to move me. I also complained about someone on the floor was smoking and they did not really seem to care.
February 7, 2014
Rated 5 out of 5 by CNJ3 This hotel Staff was so excellent
I travel a fair amount. I have not experienced this type of service in a very long time.
Great job! Loved everyone they were kind warm and welcomming. Made us feel we were important and special! They were Friendly and smiled I felt as if they truely enjoyed doing their job and wanted to be there not just because they had too!
January 23, 2013
Rated 4 out of 5 by Joseph123456 Great location
Great location, full service hotel. Could use an update.. Ie, bathroom looks dated, had to play with shower to get it to work, great conference rooms and food, frustrating to insert key in elevator to get to your room.. Nevere seemed like the key worked, but perhaps it's needed for security,
February 23, 2014