Rated 5 out of 5 by chief0221 Employees
Any business is only as good as it's employees. Every one of your employees, from the lady at the front desk to the valet parking attendants, bellmen to the conciarge and the house cleaning crew were all first class and represented your brand extremely well. Congratulations on a well trained, friendly and courteous staff.
My wife and I have stayed at hotels in New Orleans for 40 years - this was the best staff.
January 21, 2013
Rated 1 out of 5 by Zorro Worst Starwood property
I have visited many starwood properites, W New Orleans is the worst. Not at all to the level of comfort or quality that you expect or that you pay for. The rooms small, bedding uncomfortable, room dirty. The bathroom was small, tub / shower tiles with mold and dirty. Staff was professional, lobby looked typical, but the room was just a mess! Do not stay here if you are expecting a typical starwood property.
December 1, 2012
Rated 1 out of 5 by Keed Drilling next to ROOM
There was drilling next door to my room all the time, making it an extremely unpleasant stay. Please consider some type of compensation or additional starwood points considering the drilling and construction noises.
May 28, 2014
Rated 1 out of 5 by VickiDJ Nice Hotel- after spending $900 no points allowed!
Hotel was nice enough, quite expensive. There to attend a trade show. After spending $900 for room and valet - I discover that the SPG points do not apply if you take advantage of modestly reduced rates provided by the trade show booking agent. Not using the block of rooms reserved meant not getting a room. SPG has really disappointed me in this. Won't be trying to stay at an SPG property again!
October 18, 2013
Rated 3 out of 5 by ericpb Hip and chic, but thin walls & annoying clientele
Sadly, this is my least favorite W hotel. The walls were ridiculously thin and we could hear too much of our neighbors' conversations and . . . other activities. Security personnel were nice enough to come up at 5am and tell one set of rowdy and disrespectful neighbors to be quiet. I guess the hotel can't do much to control the people they attract, and I'm not some really uptight person, but this place draws a predominantly 20-something scene-ster crowd straight out of fraternities and sororities. They were far from pleasant and made the hotel experience less than desirable. I would not stay there again.
August 27, 2013
Rated 4 out of 5 by dadhubby Great hotel, poor noise isolation between rooms
Great stay, friendly, helpful staff. Pretty hotel in need of a freshening: old tile work, tired-looking paint. Very comfortable room. Much noise travels between rooms and the doors close very loudly. I was awakened over and over again. The staff was always available and extremely eager to satisfy all questions and requests. I stayed here twice before and will likely stay again.
August 29, 2013
Rated 2 out of 5 by sjbonenberger Disappointed
We chose this hotel for a couple of reasons: 1.the reputation of the W of being one of the more elite stylistic hotels, and 2. for the rooftop pools. While the lobby and other public areas were very stylish (albeit worn down in some cases [fabric on high back lobby chairs near Poydras entrance]), the rooms left us very underwhelmed. Nothing stuck out as being over impressive or representative of the design culture that the W brand promotes. The second biggest issue is that the rooftop pool wasn’t heated, so in November, it was completely useless to us. While the manager was kind enough to direct us to W French Quarter for a heated pool, it added a high level of disappointment in the experience. Was not worth the $329+ nightly rate and left us sadly disenchanted. We also learned that the hotel is slated to undergo a major reno to update the interiors, so it appears that Starwood agrees that this hotel isn’t what it could be…..
November 12, 2013
Rated 1 out of 5 by pfeifdog1024 Disappointed
W hotel poydrus
We were very disappointed in the W hotel on Poydrus in New Orleans.
First, the Bar down stairs was out of everything. bartender was not helpful at all. He could have told us there was a bar down the hall "whiskey blues " and a Resturant upstairs to get a drink at.
One of the Elevator was out of service.
In the room the mini frig didn't cool off the drinks inside.
Room was humid and damp. Ac wasn't up to par
The tub dripped all night long
King size bed sheets were not tucked in cause it had a queen down comforter bed liner that slid around.
The sofa chair was in terrible shape. Cushion was deformed and stained. We Would not sit on it.
After checking out the hotel billed me $100 for no reason. Had to call them back to get them to adjust bill and a reason behind why I was charged.
My company discount for the W made me want to stay there. But I will never stay there again.
July 1, 2013
Rated 5 out of 5 by DavidR My favorite
Living only a couple hours away, I've stayed at seemingly every New Orleans hotel. This one is my favorite because it's always vibrant and exciting. People bustling around. Very cool crowd. Even when there for work, I use the W.
My only complaint, is I'm a frequent guest and Platinum member and have never received a suite upgrade. Seems like many others have.
September 26, 2012
Rated 2 out of 5 by Sad2012 Not Happy
The staff was very friendly and the entire hotel was clean. But....
The prices were extrememly high and the level of service surely did not warrant the cost, I would never select this hotel for a personal stay because of the cost.
Like most hotels - there is a very expensive mini bar in the room. My issue was that I was incorrectly charged for items I did not remove from the mini-bar after I checked out of the hotel.
The best I can tell is that drinks brought back to the room from the hotel conference rooms were pulled from the trash and assumed to be pulled from the mini bar instead of doing a simple inventory.
Lastly - after the last day of the conference - I tried to sleep in until about 8:30 AM in preperation for my 5 hour drive home. The hotel staff working in the adjacent rooms were talking very loud and banging things on the wall for more than 15 minutes - there was no way I could get the extra rest.
Never coming back
October 19, 2012
Rated 5 out of 5 by Imaperfectionist Excellent stay
Hotel was very short staffed due to severe weather but those that were there did a wonderful job of accommodating us and taking care of us! Very much appreciated (the hot cocoa was a special touch)!
February 5, 2014
Rated 5 out of 5 by CNJ3 This hotel Staff was so excellent
I travel a fair amount. I have not experienced this type of service in a very long time.
Great job! Loved everyone they were kind warm and welcomming. Made us feel we were important and special! They were Friendly and smiled I felt as if they truely enjoyed doing their job and wanted to be there not just because they had too!
January 23, 2013
Rated 1 out of 5 by Ivycoo Don't stay here - doesn't live up to the W brand... or any other SPG brand
This is the worst spg experience I've ever had. Rooms are not clean, front desk staff needs some training and the food in the restaurant really needs improvement. It definitely doesn't live up to the category or the W brand.
January 22, 2014
Rated 3 out of 5 by frumpy Eh
- took 20+ minutes to leave car with valet the first night
- temp was never right - seemed like central heat with in-room ac?
- loud door slams
- other guests room service remained in hallway for extended periods of time
January 22, 2014
Rated 2 out of 5 by George06 Problems everywhere
Safe was broken
Construction noise everywhere, including meeting rooms
Rooms small...door alignment awful...shower bad
Amenities sub-par...totally misses the mark.
This was the worst W I have ever stayed in, and all anyone says is "sorry, come back and visit us when the renovation is complete". Really? Why would I?
May 23, 2014
Rated 5 out of 5 by Smurf87 This hotel is in a great location
I enjoyed staying at this hotel, we had the marvelous suite and the people were very friendly and nice. They were very gracious from the time we got there to the time we left. We had a few issues that were managable. Being right across from Harrah's Casino was really nice and we had a great view of the Mississippi River.
April 17, 2013
Rated 2 out of 5 by cg4444 Over Priced and Under Performed
For the price I paid I would expect more. I had an unclean bathroom, a toilet that ran most of the time, cable TV that was sporadic and a cleaning crew that was anxious to get into the room (started knocking on the door at ~8am and came back every 30 minutes). I would not recommend this hotel in its present condition.
February 28, 2013
Rated 1 out of 5 by SITE No MSNBC and beware the complimentary water
Staff were great in this contemporary (equals boring) hotel. The water labeled 'complimentary' in the room costs over three dollars per bottle (although nothing warns of that) and you are living in 'Fox' country on TV - no MSNBC available although you are inundated with Fox programming choices. No more W for Me!
March 29, 2013
Rated 1 out of 5 by danni27 sad excuse for starwood property
this is the worst starwood property ive ever stayed at. The front desk staff dont want a job and have no interest in paying customers.
Complete confusion on reservations ( mine was under a misspelled name) , the checkin was delayed to 7:30pm, since room was not ready, and the staff had no sense of urgency.
September 16, 2012
Rated 5 out of 5 by Volsfan One of best hotels I have ever stayed
I have stayed at some 5 star hotels and the W in New Orleans rates right up there with them. The staff was great and went out of their way to help or get us what ever we needed. If you are traveling to New Orleans anytime soon you want to book your stay at the W you want be disappointed.
April 20, 2013
Rated 2 out of 5 by Amy4133 Disappointed
I was very disappointed in the condition of the hotel. Room did not have the room service menu available and it took 2 request to receive it. The shower head was broken and could not be turned to the off position. I usually love the W, but this location left me with a bad taste.
July 22, 2013
Rated 5 out of 5 by chaboogie Beyond Expectations
Because this was a one -night stay we were not expecting to have such Royal Treatment. We will certainly have members of our family and our friends stay at the W when returning for a visit.
I thank the entire staff for hosting for me and making a short stay terriffic!
January 14, 2013
Rated 2 out of 5 by Jack A Very Big Let Down in the Big EZ
We were so so very underwhelmed by the quality of of the expensive suite stayed in that we moved to another hotel the folowing day. Very very ceap furniture and amenities. The staff tried hard but could not, did not follow through on simple requests like exra pillows.
May 19, 2013
Rated 5 out of 5 by BettyM Excellent Staff
We were a large group and we had a wonderful experience at this hotel. The staff went above and beyond to assist us in anyway. The rooms were clean and the facilities were wonderful. The location was within walking distance to many of the city's attractions.
February 2, 2013
Rated 5 out of 5 by Mark21 Great location / gym / staff
The hotel is close to many New Orleans attractions including the French Quarter and Warehouse District. The staff is very friendly and the gym is excellent. The pool is a bit on the small side, but I didn't use it on this stay.
April 25, 2013
Rated 2 out of 5 by EdSC At this price point, the hotel is overcharging
I am a diehard SPG fan, but this was my first stay at a W. I was disappointed with the brands delivery. It attempts to be slick with its visual presentation, but the experience leaves much to be desired. The rooms are strangely shaped and cramped because the layout is all wrong. It's hard to walk between the bed and the desk (which is huge, if you need that, but I was there for a weekend, so it was in the way. There was a sofa type thing, but it was truly gross and didn't face the TV, so I am not sure what someone would do there, if you know what I mean. I asked housekeeping for a clean sheet so I could cover it before sitting. The bath towels were badly frayed and should have been in the rag bag. There is nowhere to hang up a towel when its wet. The sink is tiny, like on a ship, so the vanity counter is constantly wet, which means the hand towel is always wet, since there is NOWHERE to hang it up. The bathroom is big enough to do yoga, but not actually functional. Also, the electric plug in the bathroom room did not work, so I had to unplug the minifridge to dry my hair. On the positive, the free coffee downstairs in the morning was actually quite good. If you are looking to splurge, go elsewhere. If the company is paying and your standards are average, then the W is OK, but not nearly what it should be. I might book a free night here if I were in the area and there wasn't something better. I certainly would not pay money though.
February 10, 2014
Rated 2 out of 5 by iHeartNOLA Too Much Hype
Although the main lobby mostly met our expectations for a W property, our room did not. Upon initial review, the room seemed nice enough but then we started to notice details that were very odd for a hotel of such a great reputation. The wall behind the night stand was filthy, the toilet paper holder was falling out of the wall, the shower faucet was so finicky that it took a couple of showers to figure it out (needs to be repaired), a water bottle filled with a yellowish liquid and cigarette butts was found in the closet, the over-sized chair was stained, and the best part was that ALL FOUR pillows reeked of sweaty, dirty old men. I nearly gagged. I called the front desk and while they were fast to have a young lady come up to replace them, she was obviously irritated to have to do it. The location was great, especially being across the street from Mother's, but I do not plan on staying there again. Plus $35 plus tax for parking was ridiculous, especially after one of the valets got a large pen mark on my tan leather driver's side door. Thanks a lot for that one.
October 10, 2012
Rated 3 out of 5 by EjGLan It needs renovations
I remember this hotel when it first opened, it was magnificent. It's in dire need of renovations. My tub was stained, the carpets were stained, the sink was rusting. Just starting to show its age in a bad way.
April 13, 2013
Rated 5 out of 5 by Nawneer Awesome customer service and bed linens!
I stayed for 2 nights with my mother who is 71 and she really enjoyed the cool hotel features. The beds were so comfy i even ordered a W pillow when i got back yesterday off of their website. :) I left an item in the safe deposit box and they left it up front for a friend who lives in Nola to mail back to me in Houston, Tx. NICE! The valet service is expensive $40+tax a night and one of the valet guy's stole an unopened box of baby wipes out of my mothers car glove box. That is pathetic...they cost 2.50 and I even tipped them $20, RUDE! I had a great time and I will stay there again.
April 2, 2013
Rated 4 out of 5 by Nich23 Comfortable hotel
I will be staying here again, the room was nice and big, great view of the city and a bathroom that was just big enough. All of the staff seemed to do their very best to make sure we were happy. My only "BUT' was the room service, when we ordered food they added items that were not on the menu and left off items that were. We sent back our food and when they returned with the replacement you could tell they had just washed/ scrapped the items off.... not good but they did send 2 free of charge desserts..so we didn't feel the need to complain a second time. Overall good hotel and very friendly staff, you will have a nice time if you stay here.
March 29, 2013