Rated 4 out of 5 by Joseph123456 Great location
Great location, full service hotel. Could use an update.. Ie, bathroom looks dated, had to play with shower to get it to work, great conference rooms and food, frustrating to insert key in elevator to get to your room.. Nevere seemed like the key worked, but perhaps it's needed for security,
February 23, 2014
Rated 5 out of 5 by CNJ3 This hotel Staff was so excellent
I travel a fair amount. I have not experienced this type of service in a very long time.
Great job! Loved everyone they were kind warm and welcomming. Made us feel we were important and special! They were Friendly and smiled I felt as if they truely enjoyed doing their job and wanted to be there not just because they had too!
January 23, 2013
Rated 2 out of 5 by Schoolboy75 This hotel overdue for update
Doors extremely noisy upon closing, ice maker close to room also very noisy, towels were stained frayed and had holes in them.
April 11, 2014
Rated 5 out of 5 by ZSUNY New Years in New Orleans
Loved everything about this hotel. Trendy, comfortable and friendly.
April 17, 2014
Rated 5 out of 5 by Smurf87 This hotel is in a great location
I enjoyed staying at this hotel, we had the marvelous suite and the people were very friendly and nice. They were very gracious from the time we got there to the time we left. We had a few issues that were managable. Being right across from Harrah's Casino was really nice and we had a great view of the Mississippi River.
April 17, 2013
Rated 2 out of 5 by cg4444 Over Priced and Under Performed
For the price I paid I would expect more. I had an unclean bathroom, a toilet that ran most of the time, cable TV that was sporadic and a cleaning crew that was anxious to get into the room (started knocking on the door at ~8am and came back every 30 minutes). I would not recommend this hotel in its present condition.
February 28, 2013
Rated 1 out of 5 by SITE No MSNBC and beware the complimentary water
Staff were great in this contemporary (equals boring) hotel. The water labeled 'complimentary' in the room costs over three dollars per bottle (although nothing warns of that) and you are living in 'Fox' country on TV - no MSNBC available although you are inundated with Fox programming choices. No more W for Me!
March 29, 2013
Rated 1 out of 5 by danni27 sad excuse for starwood property
this is the worst starwood property ive ever stayed at. The front desk staff dont want a job and have no interest in paying customers.
Complete confusion on reservations ( mine was under a misspelled name) , the checkin was delayed to 7:30pm, since room was not ready, and the staff had no sense of urgency.
September 16, 2012
Rated 5 out of 5 by Volsfan One of best hotels I have ever stayed
I have stayed at some 5 star hotels and the W in New Orleans rates right up there with them. The staff was great and went out of their way to help or get us what ever we needed. If you are traveling to New Orleans anytime soon you want to book your stay at the W you want be disappointed.
April 20, 2013
Rated 2 out of 5 by Amy4133 Disappointed
I was very disappointed in the condition of the hotel. Room did not have the room service menu available and it took 2 request to receive it. The shower head was broken and could not be turned to the off position. I usually love the W, but this location left me with a bad taste.
July 22, 2013
Rated 5 out of 5 by chaboogie Beyond Expectations
Because this was a one -night stay we were not expecting to have such Royal Treatment. We will certainly have members of our family and our friends stay at the W when returning for a visit.
I thank the entire staff for hosting for me and making a short stay terriffic!
January 14, 2013
Rated 2 out of 5 by Jack A Very Big Let Down in the Big EZ
We were so so very underwhelmed by the quality of of the expensive suite stayed in that we moved to another hotel the folowing day. Very very ceap furniture and amenities. The staff tried hard but could not, did not follow through on simple requests like exra pillows.
May 19, 2013
Rated 5 out of 5 by BettyM Excellent Staff
We were a large group and we had a wonderful experience at this hotel. The staff went above and beyond to assist us in anyway. The rooms were clean and the facilities were wonderful. The location was within walking distance to many of the city's attractions.
February 2, 2013
Rated 1 out of 5 by Ivycoo Don't stay here - doesn't live up to the W brand... or any other SPG brand
This is the worst spg experience I've ever had. Rooms are not clean, front desk staff needs some training and the food in the restaurant really needs improvement. It definitely doesn't live up to the category or the W brand.
January 22, 2014
Rated 3 out of 5 by frumpy Eh
- took 20+ minutes to leave car with valet the first night
- temp was never right - seemed like central heat with in-room ac?
- loud door slams
- other guests room service remained in hallway for extended periods of time
January 22, 2014
Rated 5 out of 5 by Imaperfectionist Excellent stay
Hotel was very short staffed due to severe weather but those that were there did a wonderful job of accommodating us and taking care of us! Very much appreciated (the hot cocoa was a special touch)!
February 5, 2014
Rated 5 out of 5 by Mark21 Great location / gym / staff
The hotel is close to many New Orleans attractions including the French Quarter and Warehouse District. The staff is very friendly and the gym is excellent. The pool is a bit on the small side, but I didn't use it on this stay.
April 25, 2013
Rated 2 out of 5 by Brian411 Lacking
This hotel was lacking the basic amenities that one is accustom from a SPG property. There were no towels in the bathroom, and no water in the room. I hope this not the new SPG standard.
July 23, 2014
Rated 2 out of 5 by iHeartNOLA Too Much Hype
Although the main lobby mostly met our expectations for a W property, our room did not. Upon initial review, the room seemed nice enough but then we started to notice details that were very odd for a hotel of such a great reputation. The wall behind the night stand was filthy, the toilet paper holder was falling out of the wall, the shower faucet was so finicky that it took a couple of showers to figure it out (needs to be repaired), a water bottle filled with a yellowish liquid and cigarette butts was found in the closet, the over-sized chair was stained, and the best part was that ALL FOUR pillows reeked of sweaty, dirty old men. I nearly gagged. I called the front desk and while they were fast to have a young lady come up to replace them, she was obviously irritated to have to do it. The location was great, especially being across the street from Mother's, but I do not plan on staying there again. Plus $35 plus tax for parking was ridiculous, especially after one of the valets got a large pen mark on my tan leather driver's side door. Thanks a lot for that one.
October 10, 2012
Rated 3 out of 5 by EjGLan It needs renovations
I remember this hotel when it first opened, it was magnificent. It's in dire need of renovations. My tub was stained, the carpets were stained, the sink was rusting. Just starting to show its age in a bad way.
April 13, 2013
Rated 1 out of 5 by Andrew0921 In transition -- and horrendous
I had stayed at this property for work 3 years ago on about 8 different occasions. I've also stayed at virtually all of the other SPG properties in central New Orleans.
This property was undergoing its transition from a W to a Le Meridien. We were notified of this change about 2 weeks before our stay -- too late to change anything, and so we figured it wouldn't be too much of a problem. But it was.
As a Lifetime Gold SPG member, I was surprised to find out that 2 of the 4 rooms in my block were not available for check in...at 9pm. The reason given to us was that the housekeeping manager had not yet approved them. After waiting for 20 minutes, the front desk person offered us drink coupons for the bar. The "bartender" did not know what a sazerac was (in New Orleans, of all places), and also did not know the difference between "neat" and "on the rocks".
After returning much later in the night and attempting to check in, I was given the room key to one of the 2 rooms which I had booked, and my friends sorted out the other room. After I got up to my room, the bags which were supposed to be sent to my room (since I couldn't check in earlier) were not there. The door opened 5 minutes later with my friends -- the front desk person had given them keys to the same room. After another 20 minutes, she "finds" the other room I had booked, and we go there.
Every other hotel annoyance problem of course happened -- we arrived to a room without toiletries or toilet paper. Of course, the telephone was also out. After calling the front desk from my cell phone, they bring these things up after about 30 minutes.
What took the cake though, was the used contact lens that was left sitting on the counter. My roommate and I didn't figure this out until the end of the weekend -- when we realized that neither of us wear contacts.
In over 100 stays with SPG over the last 5-6 years, this was most definitely the worst stay I have ever had. It's a shame too, as this used to be a very good property.
July 28, 2014
Rated 5 out of 5 by Nawneer Awesome customer service and bed linens!
I stayed for 2 nights with my mother who is 71 and she really enjoyed the cool hotel features. The beds were so comfy i even ordered a W pillow when i got back yesterday off of their website. :) I left an item in the safe deposit box and they left it up front for a friend who lives in Nola to mail back to me in Houston, Tx. NICE! The valet service is expensive $40+tax a night and one of the valet guy's stole an unopened box of baby wipes out of my mothers car glove box. That is pathetic...they cost 2.50 and I even tipped them $20, RUDE! I had a great time and I will stay there again.
April 2, 2013
Rated 4 out of 5 by Nich23 Comfortable hotel
I will be staying here again, the room was nice and big, great view of the city and a bathroom that was just big enough. All of the staff seemed to do their very best to make sure we were happy. My only "BUT' was the room service, when we ordered food they added items that were not on the menu and left off items that were. We sent back our food and when they returned with the replacement you could tell they had just washed/ scrapped the items off.... not good but they did send 2 free of charge desserts..so we didn't feel the need to complain a second time. Overall good hotel and very friendly staff, you will have a nice time if you stay here.
March 29, 2013
Rated 4 out of 5 by 1JG1 WTraveler
Other than the door hairs in the suite, on the tables, in the bathroom and on the carpet, the room was ok. The NO W hotel needs an upgrade.
November 13, 2013
Rated 2 out of 5 by Taco007 October 2012
Concierge was not helpful. Room was cleaned late everyday or not at all. Machines in the workout room did work properly.
Would not stay there again.
November 1, 2012
Rated 5 out of 5 by Racioppo This Hotel has great employees!
Great Service from Che.ck in to check out! Travis the concierge is the BEST. Lydia at the desk to Tony the Accura driver, everyone was on eir game!
January 27, 2013
Rated 5 out of 5 by Melonie54 The hotel has excellent location.
My stay at your hotel was great.
From the front desk to the parkin
Attendants, the service was excellent.
January 31, 2013
Rated 2 out of 5 by Natalie2013 Very unhappy
My room had stained bed linens , so I called and told the "Whatever" staff. They sent up one tiny thin blanket that didn't even cover the whole bed. They never even offered to provide new linens. To make our stay even worse the dining room closed at 2PM, leaving room service as the only option, and who would want to eat in a VERY tiny room with stained blankets? Besides...the room service and mini bar prices prices were OUTRAGEOUS. $7 for a mini can of pringles chips. I don't mind paying a little extra for convenience, but lets be reasonable. On top of all that we couldn't even order a movie because the TV could not maintain a cable connection.
March 11, 2013
Rated 5 out of 5 by Goblue8420 Great place
My favorite hotel to stay in New Orleans!
December 23, 2012
Rated 3 out of 5 by PatBe Nice room, great staff
Mattress needs improvement..... Not much support and hard around edges, sinks in middle; Also AC did not work well.
I would recommend due to location, and nice room in terms of set up, bathroom... lacked in mattress
July 20, 2014