Rated 5 out of 5 by puddincup Gamble paid off
We had never been to Chicago before, and were concerned that this rate was too good to be true, but we liked the look of the place so we gave it a shot. Glad we did. It might not be for everyone, but the location can't be beat, the bed was very comfortable and the room was clean. Loved the towels. Had a cool view. No microwave or refrigerator, but we didn't miss them. Brought our own soap and shampoo, but probably could have asked for them. This is a limited services hotel, so as long as you are prepared for that you will be fine. You can't beat the price for the location.
August 13, 2014
Rated 5 out of 5 by James79 Exceeded expectations
Based on some of the negative reviews I was hesitant on booking a stay at the Tremont. It's a charming (i.e. older) property but I was very pleased with the quality of the room, the hotel staff and you can't beat the location. I look forward to my next stay.
August 23, 2014
Rated 4 out of 5 by carrilloc This hotel is next to DITKA's Steak House
Room was a bit small but very cozy. The bed was excellent. Hospitality was AWESOME!! It's in a great location and the price was excellent. Will definitely come back again.
August 23, 2014
Rated 3 out of 5 by ATLweeklytraveler check your bill before leaving
Hotel location was great, food was as expected. Room was nice, but dated.
Staff was friendly at check in, and as usual, I opted to have my bill emailed to me. I've had few billing issues in the several hundred nights I've stayed with SPG the last few years. When I received my bill, there was a $61 charge for parking, which was odd because I didn't have a car there. I called the hotel, and they told me to call back the next day when accounting was available. So I called back the next day, and "accounting" told me that they would reverse the charge. A week later, I called back again when the charge had not been reversed. They told me it would take "some time". After a month, I disputed the charge with AMEX. The hotel's response was to send the original, incorrect bill showing $61 in parking. At this point, I'm done fighting them, and they win, successfully stealing $61 from me. Not the antics I expect from a business hotel.
August 22, 2014
Rated 1 out of 5 by Yogi New yet Old, Very Old
The Tremont Hotel is new to SPG but it is an old hotel.
The Tremont Hotel is terribly outdated, and in some ways seems shabby. It is sorely in need of a facelift and repair.
Worse, the lobby stinks from Mike Ditka's restaurant.
The room was quite loud due to the raucous crowd from Ditka's. Adding to the room noise were the narrow halls, thin walls, and clangIng doors.
The bell/parking staff were slow and and the cost of parking outrageous: $49.
Even the phone menu was cumbersome in trying to reach the front desk.
In sum, staying at The Tremont is unrecognizable as a Starwood Hotel.
October 21, 2011
Rated 1 out of 5 by SteveMD No service
A small hotel in good location. However, service is horrible. They staff with one person at desk and you are lucky to see another person who works there. Took 15 minutes to get checked in and my room was not ready at 3pm and would not be ready until 4 even though check in is 3. We never saw a valet and had to leave the keys with the front desk. Car was still parked out front 3 hours later. No ice machines as for some and was told they would bring some up. Never happened. Rooms are small and cramped even the deluxe. Would never return.
August 16, 2014
Rated 1 out of 5 by SteveMD Run down with poor service
Poor service. Arrived at 3 pm and told our room would not be ready until after 4 pm. Long line to check in with one person at desk. Never saw valet. Had to leave keys at front desk. Came back 3 hours later and car still in front of hotel. Called for ice 30 minutes later no one shows went down to get and had to wait 10 minutes . Rooms are small and cramped with peeling paint and cracked tiles.
August 18, 2014
Rated 5 out of 5 by JSun First Stay
Perfectly located and incredible staff. Need to upgrade internet and was told it was in the works
August 7, 2014