Rated 3 out of 5 by robertm73 July 4th in Chicago
This is a super old hotel with character. The rooms as nice and large (which is great).
The real issues are as follows. One elevator with 15 floors means 10 plus minutes waiting and if you are on a lower floor you may have to wait even longer as the elevator only allows about 12 people. The free breakfast (platinum benefit) is super bad. Some stall bread, juice and coffee. The first day I went to look at it the server apology it was so bad and empty. The valet appears to be on call and never staffed which can mean 15-20 minutes waiting on your car (yes I called ahead and still had to wait). Noise, the street noise is pretty loud (I was on the 14th floor) and could clearly hear the street noise.
July 7, 2014
Rated 1 out of 5 by veteran Stay Away
Too many other Chicago hotels that are less expensive and better accomodations. Air filter was filthy and had not beed changed in months. Tub drain was clogged. Room was very small-bed barely fit in room. Worst-Hotel elevator. Waited 13 minutes each time because housekeeping and guests must use the same elevator. (There is only one for 16 floors and it only holds 4 people) Front desk staff is lazy and simply insincere. Continental Breakfast-worst I have ever seen. No hot food and bread was stale from day before.
June 16, 2014
Rated 5 out of 5 by GE003 Cubs visit
Great location for shopping and for riding the subway up to the game.
July 9, 2014
Rated 4 out of 5 by Babs7 Pretty pricey, with few amenities
I guess I'm used to having a room with a coffeemaker & a small refrigerator. I was in town for 2 Cubs games; too bad I found out after the fact that they had a baseball special. I was asked when I made the reservation when I would be arriving, & was told that even though it was early, my room would be ready. It wasn't, but it wasn't a big deal. Still, it would have been nice to at least change clothes. A 3 night stay cost me double of what I would have liked to have paid.
June 24, 2014
Rated 3 out of 5 by Jackie768 Great Location - Older Hotel
The hotel was in a great location but its very old. There was only 1 elevator working (other one was broken). The shower leaked onto the bathroom floor. The rooms were older and not well kept but clean.
July 8, 2014
Rated 1 out of 5 by sophia6319 Worst hotel experoience
4 towels for 3 people. an unclean room. No ice available, no one to bring any to the room. Left the desk a wake up call, they forgot to call. No amenities at all, no gym. Filthy room. Airconditioning didnt work. Called for extra pillows and no one showed up. No toilet paper...I mean come on. The worst stay ever. Zero customer service.
June 5, 2014
Rated 1 out of 5 by Yogi New yet Old, Very Old
The Tremont Hotel is new to SPG but it is an old hotel.
The Tremont Hotel is terribly outdated, and in some ways seems shabby. It is sorely in need of a facelift and repair.
Worse, the lobby stinks from Mike Ditka's restaurant.
The room was quite loud due to the raucous crowd from Ditka's. Adding to the room noise were the narrow halls, thin walls, and clangIng doors.
The bell/parking staff were slow and and the cost of parking outrageous: $49.
Even the phone menu was cumbersome in trying to reach the front desk.
In sum, staying at The Tremont is unrecognizable as a Starwood Hotel.
October 21, 2011
Rated 3 out of 5 by Pathill A/c unit
WE stayed in 1107 and the HVAC unit made noise the whole we stayed there. we went to walgreens and got ear plugs. loved the view, they charged us for breakfast the first day we got there and all we got was coffee, which they told us was free.
July 3, 2014