Rated 3 out of 5 by SPARKLE01 NOT IMPRESSED.
SECOND STAY AT THE TREMONT, DOUBTFUL IF THERE WILL BE A THIRD. UPON ARRIVAL THERE WAS NO UPGRADE AVAILABLE, AND APPARENTLY NO ROOM ON A SPG FLOOR EITHER, THOUGH IT DIDN'T SEEM CROWDED. THE ROOM HAD NO CLOCK, CRACKED TILE IN THE BATHROOM, THE DOOR JAMB ON THE BATHROOM DOOR HAD BEEN BROKEN MAKING IT DIFFICULT TO CLOSE THE DOOR, BIFOLD MIRROR DOOR ON CLOSET WAS BROKEN. INTERNET WAS SUPPOSED TO BE AVAILABLE THROUGHOUT THE HOTEL, HOWEVER THE ONLY PLACE WE COULD GET IT WAS IF WE WERE STANDING BY THE ENTRY DOOR. WE HAD A CORNER ROOM SO MAYBEE THAT HAD SOMETHING TO DO WITH IT. OVERALL, NOT A PLEASANT EXPERIENCE.
July 20, 2014
Rated 3 out of 5 by robertm73 July 4th in Chicago
This is a super old hotel with character. The rooms as nice and large (which is great).
The real issues are as follows. One elevator with 15 floors means 10 plus minutes waiting and if you are on a lower floor you may have to wait even longer as the elevator only allows about 12 people. The free breakfast (platinum benefit) is super bad. Some stall bread, juice and coffee. The first day I went to look at it the server apology it was so bad and empty. The valet appears to be on call and never staffed which can mean 15-20 minutes waiting on your car (yes I called ahead and still had to wait). Noise, the street noise is pretty loud (I was on the 14th floor) and could clearly hear the street noise.
July 7, 2014
Rated 2 out of 5 by AlanTravels Maybe, once upon a time, a good hotel
The Tremont is obviously an old hotel that is in need of significant upgrades to bring it to modern standards. The rooms are old, with much chipped paint and cracks in the paint and plaster. There are few outlets. The Internet did not work. Breakfast was below average compared to other hotel breakfasts...it would be a bargain if it were free, but don't pay extra. The staff was friendly...maybe the hotel's only true saving grace.
July 19, 2014
Rated 1 out of 5 by veteran Stay Away
Too many other Chicago hotels that are less expensive and better accomodations. Air filter was filthy and had not beed changed in months. Tub drain was clogged. Room was very small-bed barely fit in room. Worst-Hotel elevator. Waited 13 minutes each time because housekeeping and guests must use the same elevator. (There is only one for 16 floors and it only holds 4 people) Front desk staff is lazy and simply insincere. Continental Breakfast-worst I have ever seen. No hot food and bread was stale from day before.
June 16, 2014
Rated 1 out of 5 by Yogi New yet Old, Very Old
The Tremont Hotel is new to SPG but it is an old hotel.
The Tremont Hotel is terribly outdated, and in some ways seems shabby. It is sorely in need of a facelift and repair.
Worse, the lobby stinks from Mike Ditka's restaurant.
The room was quite loud due to the raucous crowd from Ditka's. Adding to the room noise were the narrow halls, thin walls, and clangIng doors.
The bell/parking staff were slow and and the cost of parking outrageous: $49.
Even the phone menu was cumbersome in trying to reach the front desk.
In sum, staying at The Tremont is unrecognizable as a Starwood Hotel.
October 21, 2011
Rated 2 out of 5 by Mark1983 Outdated hotel
Decor and condition of the room and common areas looked as if the last update was sometime in the 70s. Only one elevator worked, there was no wi-fi as advertised, noise from adjacent rooms was excessive, interior doors wouldn't close and the costs for vehicle valet was outrageous. Wouldn't recommend The Tremont as it is over-priced for the service and facilities provided.
July 15, 2014
Rated 5 out of 5 by Omena The location is excellent, the staff most helpful in every way possible. We just keep coming back for another enjoyable stay.
The staff is exceedingly helpful. Our room was excellent (1505). Even though my husband is handicapped, the extra room helped us, allowing space for his walker. I would and do reccomend this hotel to my friends as the best place to stay in Chicago.
July 16, 2014
Rated 4 out of 5 by JoeyGonz71 A Hidden Gem!
At some point you may consider me biased. As a Platinum averaging over 75 nights per year I certainly see the entire range of what SPG has to offer depending on the city. The Tremont is my "Goto" place in Chicago.
The Pros: Location! Steps from Michigan Avenue! You're on the North side of the shopping area and in the middle of it all within a 5 minute walk.
Charm: I would describe it as a classic boutique hotel. The building isn't a spectacular high rise - it's 17 floors of what a hotel might have been like back in the day combined with an SPG modern injection (bedding, service)
Staff: having stayed at this hotel well over 15x they know me by name and are super engaging to make sure I have everything I need. I cannot say enough about their effort and attention to detail. I used my points once to send friends to Chicago as a surprise and they came back raving about the service. A staff member recognized my name on the reservation and let my friends know they would be taken care of. Loved it!
Mike Ditka steakhouse: Certainly not the best steakhouse in Chicago but definitely in the top 10 from my experience and it's connected to the hotel. Bring your clients on the Chance Mike Ditka stops by...he is there often enough. I have the pictures to prove it! A must if you're a Chicago Bears fan!
The Cons: Yes there are Cons
Elevator: There are two elevators. One is dedicated for service/staff and the other is for guests. I've been coming to this hotel for 4 years and it's never been an issue for me but I get if you're the totally impatient type that requires everything to happen at the moment you desire it. That's not me. I'm cool with a minute or three. The hotel is renovating/upgrading its elevators to be faster since they were older and slower. The consequence is now service and guests have to use the same elevator for 3 months. Yes it's a drag but it is temporary
The breakfast: It's a baseline basic. Bagels, toast, fruit, cereal, juice. There is nothing made to order. There is a Starbucks across the street and a Chik Fila and other places within 5 minute walk. You're in Chicago! Did you really come for the breakfast???
No Gym: I workout 3-4x a week. This is a drag especially in the colder months when I stay here. There is a Westin literally around the corner and guests at this hotel have access to use the Westin gym.
I love this hotel! It's my home away from home when in Chicago. It's not perfect (elevator) but it's certainly charming and the staff is 4 Stars! Enjoy!
July 18, 2014