2011-06-06
White Plains, NY – June 6, 2011 – Starwood Hotels & Resorts
Worldwide, Inc. (NYSE: HOT) announced today an unprecedented managerial
endeavor to move its Senior Leadership Team to China for one month. From
June 8th through July 11th, Starwood President & CEO
Frits van Paasschen and the company’s top executives will be headquartered in
Shanghai, where they will conduct day-to-day business on a 12-hour time
difference with their “usual” operations in White Plains, New York. This
unique relocation underscores Starwood’s game-changing growth in China, which
recently became its second largest market outside of the U.S. and its fastest
growing. The move also reflects Starwood’s innovative approach to
cultivate a more global culture in a company that grew up largely in the United
States.
“With properties in nearly 100 countries, Starwood is no longer an American
company that happens to run some hotels overseas. Today, we’re a global
company that happens to be based in New York,” said van Paasschen. “Eighty
percent of our future pipeline is outside of North America, and nowhere is more
emblematic of our global growth than China, where we will open one hotel every
two weeks this year. China’s spectacular transformation is hard to grasp
unless experienced firsthand – it’s the proverbial, ‘you can’t really
understand a culture until you buy groceries there.’”
From their home base in Shanghai, van Paasschen and seven members of his Senior
Leadership Team will conduct daily business in an unconventional effort to
understand, appreciate and ultimately leverage different cultural perspectives
and approaches to business. In addition, more than 20 Starwood executives
from the U.S. and international locations will join the team throughout the
course of the relocation. The group will delve into Starwood’s
extensive business in China, meeting with local customers, partners and
developers, while also touring new properties throughout the country.
Impact of Chinese Travel Market Extends Beyond its Borders
During its month abroad, Starwood’s Senior Leadership Team will also bolster
the company’s guest loyalty outreach among Chinese travelers. As one of
the world’s fastest growing travel markets, with 100 million outbound travelers
expected by 2015, China will play an outsized role in global travel within the
next decade. The country continues to be the richest source of new loyal
travelers for Starwood, with Chinese enrollment in Starwood Preferred Guest,
Starwood’s loyalty program, jumping 71 percent in 2010.
Most “Globally Fluent” Companies Will Win
Based on the anticipated success of Starwood’s managerial experiment in China,
the company intends to implement a month-long global relocation annually.
Its next high-growth target markets include Brazil, the United Arab Emirates
and India.
“It is not just language that gets lost in translation, but also cultural
nuances. The companies that will break away in an increasingly global
world will be those that are most globally fluent,” said van Paasschen.
China Illustrative of Explosive Growth in Emerging Markets
Starwood’s global relocation is also a symbolic trip, as the company reaches a
new milestone: for the first time in its history, Starwood has more
hotels outside the U.S. than inside. As the world’s most global hotel
company with more hotels in emerging markets than its competitors, Starwood is
on the frontlines of globalization, and is experiencing explosive growth in
India, the Middle East, Africa and of course, China. Starwood enjoys a
first-mover advantage in China dating back to 1985 with the landmark debut of
the Great Wall Sheraton Hotel in Beijing, which was the first international
branded hotel in the People’s Republic of China. Today, Starwood has more
than 70 hotels in China flying eight of its nine brands’ flags and another 90
properties in the pipeline.
About Starwood Hotels & Resorts Worldwide, Inc.
Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and
leisure companies in the world with 1051 properties in 100 countries and
territories with 145,000 employees at its owned and managed properties.
Starwood Hotels is a fully integrated owner, operator and franchisor of hotels,
resorts and residences with the following internationally renowned brands: St.
Regis®, The Luxury Collection®, W®, Westin®, Le Méridien®, Sheraton®, Four
Points® by Sheraton, and the recently launched Aloft®, and Element SM.
The company boasts one of the industry’s leading loyalty programs, Starwood
Preferred Guest (SPG), allowing members to earn and redeem points for room
stays, room upgrades and flights, with no blackout dates. Starwood Hotels also
owns Starwood Vacation Ownership, Inc., one of the premier developers and
operators of high quality vacation interval ownership resorts. For more
information, please visit www.starwoodhotels.com.