Guests must be 18 years and older with a valid photo ID to check-in.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
The hotel does not accept waitlist reservations.
All public areas are wheelchair accessible. Wheelchairs are available free of charge upon request.
Alcoholic beverages are strictly prohibited for all individuals, regardless of age, per law in the Kingdom of Saudi Arabia.
Pets are not allowed at the hotel.
Health & Well-Being Policies
The 5th floor is the designated non-smoking guestroom floor. Advance notice is required and is based upon availability.
Check Cashing Policy
No personal checks are accepted.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Hotel accepts all major credit cards.
Direct Bill – All direct billing must first be approved by our Credit Department prior to arrival.
Electronic Funds Transfer – Electronic funds transfer is available and should be request at least one week prior to guest arrival. Please use below details.
Banquet Saudi Franci
Walee Al-Ahd Street Main Branch
Jeddah, Kingdom of Saudi Arabia
Account No. 689 39600 313