On December 24, December 25, 2016 and January 1, 2017, Branzino Restaurant will have limited hours. Breakfast will be served from 7am until 10:30am. The restaurant will be closed for lunch and dinner. Room service will be available until 9pm.
Connecting Room Policy
Penthouse suites connect to an Executive Room to make a three room suite on the 15th floor. No other connecting rooms are available.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Babysitting/Child Care Policy
Babysitting services can be arranged through the Concierge Department with a minimum four hour advance notice. Rates vary according to the number of children and hours requested. There is a four hour minimum required for this service. After midnight, guests must pay for travel arrangements.
Pets are allowed only in guest rooms on the third and fourth floors and may not be left unattended at any time. Guests must advise the hotel when making reservations that they will be travelling with a pet, and they must sign a responsibility form for any possible damages. A daily fee of 15 CAD plus taxes per day plus taxes will be charged.
Check Cashing Policy
The hotel does not offer check cashing services.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a cash refund will be provided for funds held in excess of the amount actually incurred and charged.
The credit card holder must be present to accept the credit card as a method of payment. Additional options:
Third Party Credit Card – A non-guest wishing to pay for a guest must send written authorization to the hotel. Please specify which charges can be charged to the credit card.
Purchase Orders – To arrange meeting space or group bookings, purchase orders are accepted. Please provide credit references at least two weeks prior to the event for approval.