Rated 5 out of 5 by Tennis really comfortable bedding
Great linens. Staff is very friendly and helpful.
November 11, 2012
Rated 4 out of 5 by Patty50 Hotel is an excellent location
Staff is very welcoming and accomodating.
October 24, 2012
Rated 5 out of 5 by PSPGUY Great Stay
Perfect stay in Santa Monica
December 11, 2012
Rated 2 out of 5 by Flip Icardo Feb 20,2012
Beautiful hotel. Very current presence. At check in clerk gave us room 742. We attempted to enter to find that the room was occupied. Both guests were more than a little schocked. Clerk assigned us room 738. Offered us complimentary dinner and cocktails for the inconvenience. Too late in the evening for that. The reassigned room we were given had twin beds instead of the King reserved. The room and beds were excellent. Newly remodeled, the sink in the bathroom barely drained. Next day in the Fitness Center I found that the only two eliptical machines were either totally not functioning or partially. No bathroom in the facility. My wife wanted to use the pool and did but had to change in a side area next to the pool. No pool changing rooms ! Strange. We enjoyed the look and feel of the hotel. The rooms were excellent decor and had a decent view and very quiet. Had we not been on a tight schedule I would have discussed all of this with the appropriate staff. How many other guest experienced mishaps and unusual cicumstances ? I have been an SPG member for a long time and would like to be recognized in some fashion for this mis adventure. How about adding back the 10,000 pts I redeemed for this stay ? Not jsut a letter of regret. I have choices wheer to use my travel dollars.
February 23, 2012
Rated 4 out of 5 by Vision42017 Great West Coast Visit
Upon Check-in DJ did an excellent job making sure my arrival needs were met and that my Platinum rewards benefits were honored in the form of my desired room upgrade. The service staff was attentive and kind. Kevin (Bartender) did an EXCELLENT job making my parents feel at home and providing recommendations of local activities and restaurants. The hotel seems to be going through phased renovations. What has been completed is beautiful and meets my Starwood expectations. While there was construction noise that was disturbing during the day, the staff made sure to appropriately address my concern. I will definitely be staying at this location again!
March 25, 2013
Rated 3 out of 5 by terere2 Truth in Advertising?
We stayed at this hotel a few weeks ago while it was still the Sheraton. In fact, I was very surprised that the property was being rebranded as there was nothing on the site or in my reservation to indicate the change. A small sign by the valet station tipped us off but everything else said 'Sheraton'.
One of the many reasons that I book here is the Club Lounge. This no longer exists and had closed a week prior to the changeover. So, this Sheraton was advertising Club rooms and attendant rates the day I arrived even though there was no lounge. Not good; I would have been upset had I actually paid the higher price for a Club room.
We were provided a very good continental breakfast but nothing for the evening before.
Illy coffee was available in our room and was decent but there were no instructions for the new machine. I got it to work but it was a little messy.
We arrived a little early and hoped to check in before 3 p.m. No such luck; in fact, I received a call about our room being ready after 4 p.m.
Overall, the staff was very friendly and the hotel is comfortable. The only real change between the previous Sheraton and the new Le Meridien is likely the bedding, the coffee and the food. Of course, the prices will be higher for a similar product.
While I am a loyal Platinum guest and will return to this property, I will take a hard look at some of the beachfront options in Santa Monica. I certainly wouldn't pay $400/night for this hotel when there are some great hotels on/near the sand for that price or less.
September 24, 2013
Rated 2 out of 5 by ProfessionalTraveler Room was loud, bad customer service
During my stay, I woke up super early in the morning because of the construction outside my window. I tried to take a photo of the view (the ocean), but the construction was in the way. Not very relaxing.
Room was clean, bathroom was clean. Front desk service was great and valet was great.
The bad customer service part comes in later. I phoned in to get a copy of receipt and they emailed me my Folio, which does not show the hotel name on it. If you're a business traveler, you know your expense reports require the name of the hotel you stay at. Eventually after 2-3 transfers, I was transferred to a lady named Vanessa. She said she would fax it. 2 hours later, no fax. So we called again.
She said she would scan and email it, we did not receive it. 2 hours after that, we called again, and said she will email it again to a different email address. We finally received the email with the receipt copy and the name of the hotel. Here was the problem:
Written on the receipt was our fax number (which she wrote down wrong). My SPG account has my email address, which she didn't send the email to, we had to provide a different email. I could only come to the conclusion that spelling is not her strongest suit, as the last email came in and she described her job title as "ACCOUNTS RECIVABLE". It's Accounts Receivable. It shouldn't take me an entire day and multiple phone calls to get a receipt with the name of the hotel on it. I originally had asked they email it when I check out and the Folio emailed did not have hotel name.S
September 30, 2012
Rated 5 out of 5 by 1RogerG Once again, an excellent stay!
We only stay in Santa Monica when visiting some friends -- 3 or 4 times a year. I wouldn't dream of staying anywhere else.
June 15, 2014
Rated 4 out of 5 by travelgal1969 Wonderful Weekend Stay!
My husband and I stayed here for the weekend. It is a 10-min walk straight down Pico to the beach and then another 5-10 min. walk north to Santa Monica Pier or south to Venice Beach area. I liked our location, the walking gave us our daily exercise!
The only downsides were:
1. There is supposedly a complimentary shuttle to the Pier, but it was broken down (For the convenience of guests, maybe mgmt should consider renting a van?). I personally love to walk, but it would have been a nice option for when my husband was tired of walking to/from the beach.
2. One of the two elevators was broken on both Saturday and Sunday. Minor annoyance.
3. Parking is $25/day. Limited Free self-park spots in garage.
1. Staff is very friendly and very helpful. I personally get annoyed when the front desk staff is 'grumpy/acting annoyed with my questions' when i am checking in - remember that I am on a guest on vacation and don't want to encounter grumpy. DID NOT encounter that at all, from the valet greater to the housekeeping staff - everyone was friendly!
2. Check-in was quick and my early check-in request of 2pm was done. We were given an ocean view room with a very spacious balcony with two lounge chairs. I was able to enjoy the afternoon sun laying out in the privacy of my balcony - very nice.
3. The room is spacious, very clean and the pillows are soft and fluffy. We had a mini fridge and standard coffee maker w/Starbucks coffee. Every morning I was able to catch housekeeping on our floor and they willingly gave me two more coffee packets.
4. Bonus: I asked concierge for help to get reservations at The Lobster that night for 7:45pm (after I called the restaurant direct at 4pm and was told no availability until 9:15pm.) and Andrew was able to get us a table with a view. Thank you very much Andrew!!
Overall, I recommend this hotel and will stay here again on my next visit to Santa Monica (which I hope is soon!)
Room Tip: Ask for an ocean view room - the balconies are larger and the view of the distant ocean/boats is nic...
June 26, 2013
Rated 5 out of 5 by Hannah456 Great hotel for a business trip
Since I was only there for a night it was a great hotel to stay at. Made it easy to walk down to the pier at night, view of the ocean from my room, and great bar to have a drink at. I loved my stay and will be back next time I visit LA.
June 9, 2014
Rated 4 out of 5 by ZoeAlicia Excellent Staff
The hotel was very cozy and modern, the staff was polite and punctual.
June 11, 2014
Rated 2 out of 5 by Docdees Our First stay at any Le Meridien
This was our first stay at a La Meridian hotel and we expected much more considering the brand is touted as being above the Westin brand and we had to use a lot of points to stay here. The rooms are very small and I mean small! In the first room we were put in, the sliding door was broken and the room was dirty with hair all over the bathroom. The surrounding homes and buildings are not very upscale and you feel like you are in a lower end neighborhood. We ate at the restaurant one evening and the food took forever to arrive and when it did it was stone cold. We asked for them to correct it and after another long delay our food arrived cold again. At this point we just ate it. Overall this place just should not be in the same class as an SPG brand hotel and cannot believe that it's even in the SPG program. I do not enjoy writing negative reviews but this is not a place I would recommend or one that I would go back to.
June 3, 2014
Rated 2 out of 5 by MarcL Not that Great...
Have stayed here a couple of times now and this last time was the weakest yet. They put my wife and I and our one year old on the second floor. Beware that the second floor rooms all overlook the bar and the doors are not soundproofed so you will hear everything going on in the bar until it closes. The refridgerator froze all of our food (no, there was no adjustment mechanism) and the shower decided at will to go from scalding hot to cold all weekend long. Add in a front valet group that could care less about helping you (standing around watching you load bags into your car) and you have a recipe for a weak experience.
August 8, 2012
Rated 2 out of 5 by leftydiver Out of Character Experience
I have stayed here several times in the past. This time, the staff let us down. Specifics:
*Was not able to check in until 6:30 pm since room was not clean. Was told they allowed late check out till 4:30.
*Brought my own Rediel stemware for a nice bottle of wine for my wifes birthday. Maid too them and had to go through hoops to get them returned
*Conceirge lounge staff was rude both mornings, ran out of coffee both days at 9:45 even though it does not close until 10
*Asked for docking station vs bose radio and never got a call back from desk; never came
*Parking lot full, valet was $20 a night
I have stayed here multiple times and not had this poor of an experience
August 1, 2012
Rated 1 out of 5 by romanov0411 ruined my vacation
feel that as an SPG member, starwood and this hotel allocate worst hotel rooms for redemption guests. my room overlook cafeteria dumpster and had an interconnecting door to strangers and they were loud and the noise travelled through door. towels threadbare and grey when should be white. sheraton club lounge should be for adult paying guests but was full of free loaders who made pigs of themselves and left the lounge in a disgusting state. I had to spend a lot to earn my points and I was on recuperative vacation following cancer surgery and barely got one nights sleep due to noise. Lost a valuable week of my vacation time and left in a worst state than when I arrived.
November 16, 2012
Rated 1 out of 5 by distad Avoid this hotel
I am a SPG Platinum and we first were first booked into a Jr. Suite as I was in LA for a 2-week work trip with a pregnant wife and young son - space was important. NOTE: the exact same thing happened earlier this year! On our way to the hotel we called to verify our room was ready. Nope. They gave it away. I called my Starwood Ambassador and she called and was utterly dismayed that they gave away my booked room. So they put us in a TINY room with a King bed and a roll away. We have been there for two days and NOT ONCE has the room been made over. We have called the hotel service a ton of times and nothing. This shouldn't be a Starwood.
Avoid this hotel at all costs! Stay ANYWHERE but here! Management is totally unresponsive to our repeated requests to remedy issues.
When leaving our other hotel (Westin) the GM there even said he has not heard any good things about the Delfina. If you have had a bad experience call Starwood and ask them to create a file on your experience. The more 'files' that are created on this hotel, the faster it will be kicked out of the Starwood licensing program. I stay at Starwood hotels over 120 nights per year and this is THE WORST HOTEL I HAVE STAYED IN.
June 15, 2012
Rated 5 out of 5 by RoyaltyQueen Amazing View & Great Stay!
Hotel is located about 3 blocks from the ocean. Rooms have great views of the city and the Santa Monica Beach. The balconies are wonderful and great for sun bathing. The workout facility was very spacious and had great equipment.
June 2, 2014
Rated 4 out of 5 by SteveandNancy Thank you!
We enjoyed our stay at the Sheraton Santa Monica. The room was comfortable and the hotel is within a reasonable walking distance of the pier, restaurants and shoping. Bus service is easy if you don't want to drive. Staff was very friendly, helpful and quick.
Housekeeping was never able to figure out that we had two adults and two children and thus needed 4 of each type of towel and a bit extra soap; although, they always brought it quickly.
The hotel advertises free self-parking, but really they have so few spots that it's never available. Count on spending $23 a day plus tips to park.
Very pleasant stay!
July 26, 2012
Rated 3 out of 5 by lawam Cramped Rooms, Nice Ambiance in Common Space
That about says it all for the location! Staff were very attentive and an asset to the experience outside of the room, but value for money was not there with the guest room.
May 31, 2014
Rated 4 out of 5 by smc31 Stay met our needs!
Overall stay met our needs and were very accommodating! Staff were very helpful to all of our wedding requests and then some! Only issue I had was upon check-in - Front desk wasn't as pleasant as other Starwood properties. I'd originally requested prior to check-in if they would be able to accommodate for a king bed vs a double simply because husband is well over 6'5" and as a Gold member, I've been able to put in these requests in the past at other properties which they've been helpful on. The front desk simply did just as the original reservation was, that was it. I had to speak with another rep in order to be heard and even had to mention we were part of a wedding party. Thank you to all of Le Méridien Delfina Santa Monica that made the bride's stay an excellent one!
April 30, 2014
Rated 4 out of 5 by OBJim Still a good hotel
I have stayed at the hotel under previous nameplates and it is still a nice place to stay that is out of the hustle and bustle.
May 29, 2014
Rated 1 out of 5 by rv902160 Does not live up to it names
I was very dissapointed at he hotel and lack on customer focus. The hotel rooms are very small and do not have any furniture to accommodate families on vacation with dresser draws. The parking is extremely limited and the staff forces you to pay for Valet parking by blocking the free parking spaces in the garage once they feel it is all occupied. They do not want people to search for parking at the location. Customer services is very poor as do not greet guests with any welcomes, assistance with luggage or catering to personal needs.The pool is very small and not recommended for large parties
August 9, 2012
Rated 2 out of 5 by NLD21 Not high on this spot!
Couldn't recommend if you feel you are going to a true Santa Monica location.
May 30, 2014
Rated 3 out of 5 by Globetraveller Poor Service
My greatest frustration with this stay is that I left my wallet in the safe. The manager on duty would not check the safe once I realized it was gone. I could not return to the hotel as I was on my way to Australia and realized it was missing at the airport. What I really needed was to get the wallet back, and she would not even check. Just said the wallet wasn't there.
November 30, 2012
Rated 1 out of 5 by AnotherDispleasedCustomer Account Services conned me!
This hotel is taking advantage of it's guests!!! As soon as I arrived at the hotel I was poorly greeted and my room was not properly cleaned; they had forgot to take out the trash. I called and complained and they gave me a "$20 food and beverage coupon" as complimentary. Well, I went to to their buffet and used it (food wasn't bad), but they never gave me the credit. I have tried reaching them twice now and the account services department has not even bothered to call me back. Other hotels are much more speedy in these matters. Be careful and don't let these hotels take advantage of you! You are their paying guest, and you should not be held accountable for paying for services you should not have to.
January 10, 2013
Rated 3 out of 5 by Mori Bad Feng Shui & Service needs Improvement
My first room was right by the pool belonging to the condo next door. After asking for a room change, they sent me to a room not yet cleaned. On the third try, the keys did not work. The front desk upgraded me to a SPG room but the demeanor of the front desk manager was not very apologetic. Bell desk, though, was very helpful and efficient
Design of the hallways to the rooms is zig-zag, full of sharp corners leading nowhere, which is disorienting. Hard to change bad architecture! Elevators are also slow. I would look around at other options in the area before staying here again.
May 9, 2012
Rated 3 out of 5 by Nado29 Too expensive for what you get
I recently stayed at this property with my family, The room was nice, but it smelled like cigarette smoke. Additionally, the bathtub was not clean. Overall, I would rate it average, which is unfortunate for a Le Merdian hotel level and for the price you get too expensive.
January 2, 2014
Rated 2 out of 5 by Richie09 Bad experience
Prior to our visit I asked for a room not facing the construction site. We were given a room facing into private accommodation . We were next to the emergency exit which was used by smokers even though the hotel is non smoking.
Below us was a gated entrance which was used for the private accommodation and banged all night. We did complain but nothing was done about the smoking. The reception staff were very unfriendly and could not answer any of our questions about the surrounding area. Lots of noise due to construction.I could go on but it would take too long.
September 13, 2012
Rated 1 out of 5 by jl22 Inconvenienced
I was in town for a family wedding and a water pipe burst a few floors down so we had to change rooms. After waiting for a few hours and missing out on some events for the weekend the room that we were put into was not a preferred guest room. The crib for our infant barely fit after we moved around the furniture and had to placed right up against the balcony door making that unusable. The closet was tiny and our luggage so we had to scatter our luggage out in the room. And our old room was near family who was helping us with the baby and our new room was not.
March 15, 2013
Rated 5 out of 5 by azbabe Very nice hotel
It is a beautiful hotel with very cooperative staff
May 19, 2014