Rated 5 out of 5 by Flyer100 Excellent service
Comparing with my stay experience of last year in this hotel, there is a significant improvement of staff service especially at Club Lounge.
July 24, 2014
Rated 5 out of 5 by SK13 Great Exoerience
Overall, a great experience. Room was very comfortable, staff were frendly and helpful, food was excellent.
July 25, 2014
Rated 5 out of 5 by RodG Great all-around place to stay
The Plaza Athenee offers great service, ample dining opportunities, and clean, quiet surroundings. Situated back from the busy roads, it is less noisy that some of the other large hotels in Bangkok, but close to public transportation and a short taxi ride to major shopping and other attractions. Staff are extremely friendly and courteous, and helpful. Five eateries in the hotel offer a variety of cuisine. The breakfast buffet in the morning is excellent, with a variety of fresh fruits, breads, made-to-order eggs and omelets, cereals, etc., etc. It's hard to find anything to criticize!
March 18, 2013
Rated 4 out of 5 by Manny96 Nice Stay
my 5d stay in your hotel was a great experience. Staff hospitability is superb attending to our needs immediately.Complimentary beverages(water) are available at all times and having 6 bottles to offer instead of the usual 2.
July 20, 2014
Rated 5 out of 5 by JMB607 Executive Floor Lounge
The Executive Floor Lounge is an outstanding place to organize a meetings with a well trained staff standing ready to help and serve in a bright and comfortable living room like setting. No need to go outside the hotel when you can host meetings from this lounge.
The staff throughout are always very attentive friendly, personable . The staff is always helpful to solve all those little problems and special accommodations that every traveler has from time to time.
A pleasure to stay here... again!
June 21, 2014
Rated 4 out of 5 by Briani Sometimes very good, sometimes only average
This is my 8th or 9th visit to this hotel as an SPG preferred guest. Our visit this weekend was the worst so far. An interconnecting room on floor 17 with noisy guests made for a comfortable night's sleep being almost impossible. The absence of a Proper coffe maker and DVD player, as we have had in previous rooms, made the visit even less pleasurable. The hotel was the busiest we have seen it and this made the usually quiet breakfast impossible- the queue at the 'egg station' was too long to wait for. The entrance remains spectacular, but the rooms are beginning to look a little tired. Front of house staff are as efficient as ever. Overall, still value for money, but some minor points worth considering.
September 19, 2012
Rated 5 out of 5 by GregatCM Another Outstanding Stay
This hotel continues to amaze. It is consistently clean and its services are impeccable every time, all the time.
July 21, 2014
Rated 5 out of 5 by NKDC2020 service
Exceptional service and value for money.
July 23, 2014
Rated 4 out of 5 by Kobe Good hotel, but concierge needs improvement.
While the hotel itself is fine and the front desk, bar and restaurant staff were fine, the concierge needs work. I asked for a restaurant recommendation which they made. I then asked them to make a reservation which they said they would do, but didn't. Luckily restaurant was not full and we got a table anyway. Next I booked a tour through the concierge even though the information said the tour was 2,800 Baht per person the concierge told me that it really was 3,800 Baht per person. When I went to pay the tour operator they were confused as the real price was 2,800 Baht--very poor service on the concierge part. If you know your way around Bangkok and don't need the help of the concierge then this hotel is fine.
March 30, 2013
Rated 5 out of 5 Excellent Hotel Definitely a 5 star hotel with a 5 star service!!
I had the opportunity to visit Bangkok with my family.This was our first visit to the country. Your hotel has made us most welcomed. The service and courtesy shown by the staffs was beyond our expectation. This is what a 5 stars hotel should be.
I would especially like to thank the assistance manager for his assistance in sorting up a issue with a taxi driver. His action has greatly contributed our pleasant stay and has made our trip so wonderful.
Again, thank you very to all your staffs at Plaza Athenee Le Meridian Bangkok. We look forward to coming back to your hotel.
May 15, 2013
Rated 5 out of 5 by Playa Back again for the third year
We love the friendly and professional staff of the Athenee. The manager of the Rain Tree Cafe is, by far, the best ever. It is amazing to heve him meet and remember us each year. We just can't give him high enough reviews. The rooms are clean, well appointed and the club room staff is also a gem in the hotel.
July 10, 2014
Rated 4 out of 5 by ajaest what a difference a club floor makes
the club lounge, the staff especially 2 young guys, their concern and genuine interest is none to one. the restaurant staff are poor, they were a year ago and have not improved, neither has the quality or variety of food, this is the worst aspect of the hotel buy far. Unfornuately so many things are worth recommended this terrible start to the day is a reason for missing breakfast and going elsewhere.
June 26, 2014
Rated 5 out of 5 by SME747 Home away from Home
A good night’s sleep, comfortable place to stay and very clean makes a big difference to me when I’m traveling. The staff are great!
August 9, 2012
Rated 5 out of 5 by Tony8 This hotel provide excellence customer service
I stayed in this hotel last week. I was upgraded to suite room, one of the many good benefits to be SPG platinum number. The services are excellence, especially at the club.
Gym is relatively small in area compare to other Thai hotels but it contains many good maintained equipment, except one morning with electrical power break down.
Thail restaurant serves very nice food while Chinese restaurant is so-so with the food quality. Buffer BF has many many chooses.
Location is near a metro station which is just two stations from Siam Paragon, very centralized.
March 10, 2013
Rated 5 out of 5 by bigra99 Perfect Stay
I stayed at the Plaza Athénée Bangkok for 4 days for a personal vacation, and the hotel exceeded my expectation in all regards. The room was clean and comfort, and the staff at the concierge & reception always tried to accomodate my requests throughout the stay. In addition, the location of the hotel was perfect for shopping, dinning, and sight seeing with BTS station a few blocks away. The Platinum benefit was also satisfactory and I enjoyed my stay at the hotel more than I had expected thanks to all the staff that provided me with excellent services.
February 13, 2013
Rated 5 out of 5 by Sentimental Great Service and High Standar of cleanliness
Great Service as always. Best amongst all Meridian Chain. The hotel is classic with high standard of cleanliness.
July 12, 2014
Rated 5 out of 5 by uwelisa I appreciate staff responsiveness
I appreciate staff responsiveness
July 14, 2014
Rated 5 out of 5 by ANC34 Tried and Tested
This hotel has always been an excellent hotel. The staff on all levels always exceeds all expectations - that is why we return to this property regardless of any other new Starwood openings around town. Staff like this are - well - basically priceless. Thanks again to the Front Office staff, Suchada for her excellent leadership and staff. Also thanks especially to Pun and his Executive Club team supervisor Nomo - and their countless support staff for making this one of the best exec club levels around. Last but not least, a thank you to the Exec Management staff for getting to know your guests personally...a practice certainly not common among upper management! PS pls bring back Soundscape....your elevator sounds like a some bar in Patpong.
October 26, 2012
Rated 3 out of 5 by LouiS99 All round good service except for the porter / door man
- Concierge was extremely helpful, providing suggestions and advice to our travel plans.
- Thai restaurant is great
- Housekeeping ensured the room and toilets are very clean
- Extremely dated room decor
- Given a room on a smoking floor despite the reservation was for non-smoking
- Door man / porter messed up the entire experience on our departure. How did an established hotel allow a taxi which refused to charge by meter, to pick up their guest? Last I've checked, it is against the Thai laws for taxi drivers to not use the meter.
November 23, 2012
Rated 5 out of 5 by Abraham11 A wonderful hotel in a super lication
As a "permanent" guest to this hotel, I am always delighted to see that the service in this "home away from home" is constantly improving. Even the new members of staff are extremely well trained and most courteous and efficient. As always I can say Thank You to ALL!!!
June 28, 2014
Rated 5 out of 5 by skatr89 One of the best
I like to stay and I will recommend my friends to stay. In terms of the mobile app and the member privileges, SPG has definitely the best compared to any other hotel groups.
July 2, 2014
Rated 5 out of 5 by David555 Latest stay
I stayed here between 18th and 22nd June, not my first visit but an outstanding visit. I am usually well looked after here but every member of staff I connected with was friendly, knowledgable and kind. The whole team gets a big thank you from me.
June 27, 2014
Rated 5 out of 5 by JC59 Extremely nice accommodations & staff, internet could be better
Stayed here for three nights in February on the "Royal Club" level, everything was extremely nice with regard to room, amenities and especially staff! Only negative aspect was slow / sporadic internet service (wireless & wired) - lagging web response & Skype / VoIP basically unusable - unfortunately these days this can be a major issue especially for business travellers. Mentioned it to the staff and hopefully they have made improvements by now - would not keep me from trying them again, given all the other positives.
March 15, 2013
Rated 5 out of 5 by fetscherin excellence
great stay, excellent, location and staff
July 2, 2014
Rated 5 out of 5 by Whitnel Great staff and customer service.
The staff at the Plaza Athenee are always ready to help in any way they can. This attention to guests needs are reflected at all levels from housekeeping to personal attention from the GM. Top notch!
June 24, 2014
Rated 5 out of 5 by Trishrome14 An oasis of calm in the city that never sleeps!
The staff do their utmost to make your stay an enjoyable experience. The decor and the light in the atrium provides a welcome oasis of calm in a pretty busy city. The quality of the rooms and of the staff is wonderful, everyone is very obliging and service is good and your restaurants excellent.
June 16, 2014
Rated 5 out of 5 by santiagoper Its all about the people
This hotel is one of the best I've stayed in a while. From the moment you get out of the taxi to the moment you check out you are taking care of in an impressive and dedicate way. The rooms have one of the largest beds I have ever seen, the breakfast has an incredible spread (the morning stock is not to be missed), and the in house restaurants are amazing.
The spa had great massages ( I had the thai massage and feet massage). The only minus...the price of the drinks at the bar....wayyy to expensive.
February 11, 2013
Rated 5 out of 5 by Steveamcb Treated Like Family
Despite frequent trips to BKK, I had not stayed here for more than a decade; my loss! My family and I stayed here in July for 3 weeks awaiting our shipment, and I must say that it not only felt like home, but the staff and management treated us like their own family. We have had several major issues at SPG properties in recent years but not even a glimmer of a problem here at the Plaza Athenee Hotel Bangkok; this is all credit to the attitude of those that work here. Too many people deserve credit to mention by name, and I fear omitting someone, hence I'll just say a collective thanks to everyone, particularly those that treated my daughter so kindly. Sad to leave, but we are neighbours and will be back frequently to dine in the various great restaurants. Once again, our sincere thanks.
August 2, 2013
Rated 4 out of 5 by MCl3oy I Love It
Everything was great at this hotel. The staffs, the food, the room. It's all perfect!
June 25, 2014
Rated 5 out of 5 by Bhutto55 The hotel where the staff care for you
Whenever we go to Bangkok, we stay at Plaza Athenee. It is situated just about 5 minute walk from BTS, Phloen Chit. The room is large and very comfortable. The linens are clean and crispy. Almost all members of the staff know us by and even our room number to help us carry some stuff. The Sea Food buffet at the Rain tree restaurant was absolutely wonderful.
May 27, 2014