Rated 1 out of 5 by Kec50 Horrible Experience
Where do I start?. From the moment we walked in, the key system had been blown out with an outage. How that can happen in this day in age, I could not know. Did anyone think of a backup generator!! Because of this, we never had a room key and had to be escorted to our room everytime we left the room, etc. The problme with this is that you had to hunt someone down to take you up to your room, you also could not get into the healthclub, etc. You felt imprisoned in the hotel. They did not have enough people working to cover this issue for both days that we were there. We could not wait to leave the place. The room was not in very good working order, the tiolet did not work well and the temperature control was off. To top if off, we I checked out, I was not even asked how my stay was. When I asked the person why he did not ask the question "How as your stay?" He just said I forgot to ask, but still did not ask. I told him anyway and he just shrugged his shoulders and had no response. I would have expected some kind o compensation for this horrid experience. No one seemed to care.
May 21, 2012
Rated 4 out of 5 by napermom Great location for me
I need to be in Santa Monica but do not need to be near the beach. I can walk into the downtown area but am still closer to where I need to be for my purposes. Personnel are great -- parking can be an issue.
August 30, 2012
Rated 3 out of 5 by Kansas38 Not as nice as expected.
While our stay was short we found that for almost $600 our room wasn't that great. The beds were very uncomfortable. The jacuzzi was broken and the early check - in but an hour after regular check in time.
March 25, 2013
Rated 4 out of 5 by lizzy don't use the concierge!
We took the concierge's recommendation for a private hollywood tour in a limo. The driver drove down a one way street, swerved in and out of lanes, ran intersections and
NEVER asked us what we
February 23, 2013
Rated 5 out of 5 by Debbie Really enjoyed our stay here.
This was a really nice hotel. It's beautiful and the staff couldn't have been nicer. The pool is great(and heated!), the hotel is nice to look at and the location is perfect for what we needed.
January 22, 2013
Rated 5 out of 5 by brian267 Another great trip
The hotel is great but the people are what makes this hotel the best. Jimmy, Gary, DJ and Ashley were always smiling and treated us more like family then hotel guests.
Can't wait to come back!
September 19, 2012
Rated 4 out of 5 by Neko Great Staff
This hotel has exceptional staff, they were prompt, freindly and ready to meet my every need. It is 4 blocks from the ocean and an easy walk to enjoy the great shoreline of Santa Monica.
March 1, 2013
Rated 4 out of 5 by Hppytom Nice hotel, nice location
Well located hotel in Santa Monica just 4 blocks from the beach. Modern and with very comfortable beds. One of the few hotels in Santa Monica that allows self parking at no charge too.
September 29, 2012
Rated 5 out of 5 by Esther1 This Hotel eptimises true customer care
This hotel is excellent in every sense of the word, the staff have a very high standard of customer care, without being in your face. I will go back and will recommend it to friends.
March 26, 2013
Rated 4 out of 5 by MSBJ Pretty hotel
Hotel was nice, but it took some doing to actually get the full ocean view room that I paid for to be guaranteed on Expedia.
Spent a good 20 minutes at check-in to get the damn room
March 31, 2013
Rated 2 out of 5 by able50 Noisy Night Stay
The room was adjacent to a night club and heard loud music most of the night. Heard people talking with our adjoining room situation and some of the noises were intimate in nature.
February 1, 2012
Rated 4 out of 5 by Sherri56 Sheraton Delfina - Santa Monica - a great long weekend.
I found the hotel delightful and the staff extremely warm and helpful. The entire hotel has been renovated and is clean, modern and fun. The beds were fantastic.
July 9, 2012
Rated 2 out of 5 needs improvement
Staff was excellent.
Booked a regular/traditional room. Was given a handicapped room.
Room was loud.
NIce location to beach.
November 18, 2012
Rated 5 out of 5 by JennyG PURE COMFORT
I loved my experience at the Sheraton Delfina. The hotel is beautiful. The rooms are amazing. The beds are incredibly comfortable and they have great amenities.
December 13, 2012
Rated 5 out of 5 by DVS22 Exceed My Expectations
Excellent experience overall. Attentive and friendly staff. Appreciated the late-night lounge area dining however not the best Starwood hotel meal I have had.
January 30, 2013
Rated 4 out of 5 by Bobbb Remodeling well done
Great decorating and furnishings every where. Location is convenient. Club lounge small but comfortable and staff was very helpful with shopping plans
February 11, 2013
Rated 5 out of 5 by ITO28 Wonderful Facilities and Location
This hotel has a wonderful location near the beach and shops of Santa Monica. The hotel itself is lovely with beautiful rooms and nice amenities.
February 21, 2013
Rated 2 out of 5 by pppvvv below par
Walls are thin and can hear people talking easily. Waitress brings Ham when I am a vegetarian.
Not recommend it unless they apologize properly.
March 21, 2013
Rated 5 out of 5 by rapattack Loud Lobby
The lobby could get kind of loud so if you're there on a business trip keep this in mind. Especially if you stay on on the 1st or 2nd floor.
March 4, 2013
Rated 4 out of 5 by MarkK Nice hotel
Stated here 1 night before flying to Europe.
Nice hotel but a bit further away from Santa Monica centre and beach than we expected
January 22, 2013
Rated 3 out of 5 by Winedr Generic
Generic hotel on busy street . Reception friendly. Rooms average, dirty, towel bar gone but hooks still in wall. BReakfast so so
February 21, 2013
Rated 5 out of 5 by Marie53 This hotel is beautiful!
The bed is extremely comfortable! The room is cozy, and the hotel is located in a great location near the pier and shopping!
October 10, 2012
Rated 3 out of 5 by Travel10101 Uncomfortable
My roommate and I thought the beds were hard and my back hurt every morning. I slept in the sofa chair the last two nights.
September 12, 2012
Rated 4 out of 5 by wookie Great amenities and service
Service was exceptional at reception, the bar area and snack bar. Room service was prompt, and food was hot and delicious
March 18, 2013
Rated 4 out of 5 The concierge was great
Our concierge was extremely helpful. All queries were dealt with immediately. A shame the music in the lobby is too loud.
November 18, 2012
Rated 5 out of 5 by Guest17 Hotel has great room design and service
Hotel room design is modern and classy.
Hotel Sheraton Club was great and available all day with yummy treats.
October 23, 2012
Rated 5 out of 5 by Noel10 Hotel Expectation
This hotel was better than I expected and one of the best hotels I been to and will reccomend it to everyone
February 25, 2013
Rated 5 out of 5 by Jeff71 Great Location
This was a nice place to stay, close to everything and shopping on 3rd St and close to the Santa Monica Pier
October 23, 2012
Rated 1 out of 5 by seaport mixed review
the positives - staff was excellent! warm, friendly, accommodating.
the negatives - the room was a handicapped room with a moldy seat in the shower and a mirror that I could not see my head in when I shaved nor could my wife when she was blow drying her hair. we asked for a different room and were told hotel was booked. the air conditioning system was very inefficient. the cold air blew up into the curtains when they were closed at night. we had no hot water or water pressure on our third night in hotel. although at first nobody could offer us an alternative as we had a dinner engagement and were late. we were then offered a shower in a room on our floor. unfortunately the key didn't work so another trip to the lobby was required.
and lastly it is annoying to have to remember every time you get a cup of coffee or have a meal to say that you are an SPG member to get the 10% discount. I think we may have remembered 50% of the time. It seems to me that it should be in your profile and readily accessible by the staff to apply the discount or for you to apply it at the end of the stay.
we travel all over the u.s. and stay at many other properties with much better satisfaction.
August 27, 2012
Rated 2 out of 5 by Quicki Very Disapointing
This is not a 5 star property. Terrible value, overstated amenities. Room service poor.
November 1, 2012