Rated 4 out of 5 by George2 Great hotel
Great hotel, very friendly staff, nice breakfast, all in all a beautiful location
May 19, 2013
Rated 4 out of 5 by SINECK Good Thai food resturant - Smooth Curry.
The service in the Smooth Curry resturant was excellence and the food was good.
December 25, 2012
Rated 5 out of 5 by fetscherin excellence
great stay, excellent, location and staff
July 2, 2014
Rated 4 out of 5 Nice elegant and smart staff.
Check-in, Pool side and Entrance. Everywhere I feel consideration. Thank you.
May 18, 2013
Rated 5 out of 5 by Fred Great Service
Great service and hospitality. Staff was very accommodating and professional.
May 18, 2013
Rated 5 out of 5 by yukky My BestHotel
Good hospitalty,The hotel which i recommend it to a person,and it not sorry.
January 6, 2013
Rated 5 out of 5 by johnmal First Time
This was the first time I stayed at this hotel and it was very impressive.
May 1, 2013
Rated 5 out of 5 by bataa Thank you for great service
The service was excellent, employyes were professional. Location was good.
June 2, 2013
Rated 3 out of 5 by JS0503 good location for business travel
good value for money, but better to upgrand the room condition
May 7, 2014
Rated 4 out of 5 by MarkE nice hotel
good breakfest, nice room had a very nice pool will stay here again
June 28, 2013
Rated 4 out of 5 by SGpl Hotel Location
Location is not as ideal, shopping centers are not exactly nearby.
February 3, 2013
Rated 5 out of 5 Very nice stay - wonderful squash court and pool
Very nice stay - wonderful squash court and pool. Very nice hotel.
January 10, 2013
Rated 5 out of 5 by cotofey I like the hotel
I like the hotel but the taps in the bathroom should be mended
December 3, 2012
Rated 5 out of 5 by Tahiti6 Excellent
Enjoyed staying here ! All The staffsare very kindly & gentle.
December 16, 2012
Rated 4 out of 5 by BLTHAI51 good location
luxury hotel, great location, helpful staff, got room upgrade,
July 15, 2013
Rated 5 out of 5 by Roger Excellent hotel, excellent service excellent staff
I always enjoy staying at your hotel when I come to Bangkok.
February 17, 2013
Rated 5 out of 5 by Haohan Great hotel
Nice experience, sever ices were good. The crews are nice.
March 24, 2013
Rated 3 out of 5 by steng The gym is too crowded
The gym is too crowded and congested
May 24, 2014
Rated 5 out of 5 by MarkE very nice
a great hotel, will stay here again, great food
June 28, 2013
Rated 5 out of 5 by Guamese Awesome
Truly enjoyed my stay... Great staff and room!
September 14, 2012
Rated 5 out of 5 by bangkok The hotel has the best location and friendly staff
and Thai food is excellent. Gym is also nice.
February 1, 2013
Rated 4 out of 5 by heavyguyhk good place to stay
great service who understand customers needs!
May 12, 2013
Rated 5 out of 5 by Hoebel Excellent experience
It was a fine stop over on my way to Macau
December 7, 2013
Rated 5 out of 5 by APAC Excellent
First class hotel with first class service
November 15, 2012
Rated 5 out of 5 by kkwong good hotel
very good hotel for staying in bangkok
September 26, 2012
Rated 4 out of 5 by Vincentpang08 This is a nice hotel
Nice room, nice location, good value.
November 16, 2012
Rated 4 out of 5 by JDK1 the hotel has great services
Hotel staffs are excellent!
November 23, 2012
Rated 5 out of 5 by Saigon12 The Hotel have a nice location
Everything was first class
August 3, 2012
Rated 3 out of 5 by Christian78 Do not stay at Plaza Athenee with children
We have been frequent visitors to the Plaza Athenee hotel for the past few years and we have always had a wonderful time at the hotel and its restaurants. We have always stayed at the Executive Floors and really loved the Club Lounge, which has a real living room feel to it. However, for each stay the level of service seems to be a bit lower.
During our last visit to Plaza Athenee the great service that we have been getting used to at this hotel was completely gone. Even during the reservation of our room several mistakes were made, and when we were checking-in the staff in the reception (a “low-talker” who spoke very bad English) could not find in our reservation that we had made a reservation for a Club Room even though her manager finally did.
After being escorted to the Club Lounge and a proper check-in, we received no information about the Executive Floor benefits. We were handed our key cards but no staff escorted us to our room even though they clearly did not have that much to do.
Our Club room was nice even though the rooms are starting to feel a bit dated. The amenities are not of high quality either.
We called for a baby cot/crib since our request for one must have been lost from our reservation. After a while one of the hotel staff delivered a crib and mentioned that she would come back again. We assumed that she would come back with a sheet, blanket and a pillow for the crib. When we left our room for the Evening Cocktails in the Club Lounge we had still not received anything but an empty crib.
Shortly after entering the Executive Lounge for the lovely Evening Cocktails, one of the staff cornered us and told us that we were not allowed in the lounge with a child. When I asked why he said that this was an Executive Lounge (as we did not know that...), but we could sit in the bar at the ground floor instead. I found this a bit strange since at first I thought that there must be a local law against bringing children to places were alcohol is served. I asked why we were not given any information about this when making the reservation or when checking-in, but no answer was given and he just ushered us away to the elevators. When we entered the elevators he said that we could sit in the lounge if the baby did not cry(!) (our baby had been totally quiet this whole time), but now we had lost interest after the rude manner, bad service and lack of information.
Instead we decided to have an early dinner at the wonderful French restaurant ‘The Reflexions’ at the hotel. When asking for a table we were told (and again, not in a friendly manner) that we could not eat in the restaurant with a child under eight years. (I have not found any information about this anywhere at the hotel or website.) As an expat living in Bangkok and a member in the hotels dining and wine club, and a frequent visitor of the restaurants and ‘The Reflexions’ in particular, I was really surprised about this. (And so were the staff in the ‘Glaz Bar’ and the Executive Lounge, they did not know anything about this when I explained the children below eight-policy of ‘The Reflexions’).
Running out of options we went to ‘the Glaz Bar’ to have a glass of wine while trying to figure out what to do and where to eat. Not finding anything of interest in ‘the Rain Tree Café’ a la carte menu, I went back to ‘The Reflexions’ and kindly asked if they could serve us in the ‘Glaz Bar’. After talking to the manager he suggested that we could have the food served in one of the other restaurants located on the same floor, but as I was tired of running around at the hotel so I kindly declined. Finally they showed us a bit of good service and agreed to serve us in the ‘Glaz Bar’.
The food from ‘The Reflexions’ was great as usual, although the staff in the ‘Glaz Bar’ did not provide the best service, but what can you expect when having a dinner in a bar. The coffee we ordered after our dinner never showed up, fortunately not on the bill either.
After coming back to our room we had still not received any blanket, sheet, nor pillow for the crib. I went back to the Executive Lounge and explained that we needed this and asked for the staff to knock at the door and not to use the door bell since our baby had fallen asleep. A few minutes later one of the hotel staff rings the door bell and deliver a King-size blanket (with no sheet around it). I went back to the Executive Lounge once again with the blanket and now the lady explains that the hotel do not provide sheets, blankets or pillows for their cribs/baby cots. I explain that I find this very odd and not suiting for a five star hotel. All other five star hotels I have stayed at have provided this and usually also provides a care-kit with diapers, baby oil, etc. If they do not provide this they should at least provide information to their guests that they must bring their own sheets and blankets when staying at Plaza Athenee. No information regarding this is provided on the website and was not provided during our reservation.
After this visit we have decided that we will never stay at Plaza Athenee again, and we will not renew our membership in the hotels dining and wine club. There are many other much better hotel options in Bangkok in the same price range that provide much better service and do allow children in their Club Lounges. Plaza Athenee is clearly not a five star hotel anymore, it should be demoted to a four star hotel!
May 2, 2012