Rated 2 out of 5 by Chloe4468 Hotel requires improvements
I have never stayed in such an expensive hotel, without basic tea/coffee making facilities (that you didn't have to pay for), noise was heard from the streets, meaning I slept badly....will not be staying there in the near future
June 30, 2014
Rated 2 out of 5 by A2R2 I was disappointed in this hotel
I found the rooms to be very small and very expensive. The cleaning staff was spotty at times and did not bother to clean the bathroom on two of the four days we stayed at the hotel. I was not impressed with room service and found the food to be mediocre. The concierge was not that helpful and required that you be present to get any answers - the phone was rarely answered by the concierge. In addition, it took me 35 minutes to check out, even while waiting in the preferred line and being the second in line, which caused me to miss my train on the eurorail and almost miss my flight back to the United States from London
June 24, 2013
Rated 3 out of 5 by Nick2012London Worse night sleep in a hotel for several years
The room 1136 was positioned above the loading bay and at 4-5am i was awoken with all the noiseys from the loading bay....it was so loud that i couldn't sleep and it compared to sleeping in an industral site :(
The room itself was close to a cell, the bathroom and room were very dated. The toliet was 0.5m x 1m....plain walls and really the prison tolits are better.
I would not recommend this hotel, apart from the lobby to anyone especially at the exuberate prices
The manager receiving my complaint, offered me loyality points..... and that was it....I don;t collect the points, and all i really wanted was an apology
December 10, 2012
Rated 5 out of 5 by vuffir Great location and nice property
This hotel was in a great location, close to the subway and a 10-15 minute walk to the Arc de Triomphe. The hotel recognized my SPG status which is always nice, and made sure to ask about platinum benefit and room choice. I went ahead and chose breakfast which was definitely amazing. The room was decent size for Paris (I'm used to NYC hotel rooms so if I can't hit every wall in the room while sleeping then I'm happy). The breakfast spread was incredible with quite a bit of variety even on a Sunday morning. The staff was very friendly whether it was a quick drink or a full meal. The property was nicely arranged and was always willing to help out whatever the request was.
January 8, 2013
Rated 4 out of 5 by Cavalier Le Meridien Paris
Overall the quality of the room was good. We had power failures throughout the night on 2 of 7 nights, which was especially problematic as I depend on a CPAP. One night there was a loud celebration in the streets from 11:00pm to 3:00am. Room service food was excellent and the housekeeping staff were very accommodating.
June 24, 2014
Rated 5 out of 5 by FoodieDR great value
Clean, helpful staff, comfortable bed, quiet room, good location.
June 30, 2014
Rated 3 out of 5 by KMensah Bad SPG Recognition
I am a frequent guest at this hotel and have overall good experience with ups and downs but my last check-in experience was the worst.
Arrival 12/29th 1:30pm from CDG after 10h flight from San Francisco; booked 14 nights over 2 rooms for my family (wife + 2 boys) but here is my ordeal:
1) 30min at front desk to re-explain that i want communicating rooms)
2) was given 1 room for the boys and told to wait 30min for second communicating room be available
3) after an hour of waiting, i called then someone showed up with a key to a room on a separate floor.
4) long story short it took the on-duty manager to fix all this
3:30pm, 2h later arrival at the hotel, we finally got in our rooms.
If Le Meridien is monitoring this forum; tomorrow i'll reach platinum level and expect to get the deserved treatment.
December 30, 2011
Rated 5 out of 5 by Lololyta62 Great place
Great location, facilities and staff! I really recommend it and would go back !
September 5, 2013
Rated 5 out of 5 by oscar Fantastic location and comfort
Love this hotel. It is great for business ( expo is across the street) close to Champ Elise, airport shuttle stops right there etc. it is a modern, super clean hotel and the staff is FANTASTIC! At the reception the lady from Tunesia, and the others really make sure you have everything and beyond.
June 22, 2014
Rated 3 out of 5 by HappyTraveler1 Good location but they charge for everything (coffee, water, internet, etc)
The hotel is in a good location and is very convenient to the metro and Air France Shuttle Bus. I felt very nickel and dimed when staying here.
After paying almost $300/night, I was hoping for free or low internet fees and free coffee in the morning. They charge 19 euros per day to use the internet. They also did not offer any bottles of water. There was no coffee maker in the room and you could pay 2 euros for a machine automated coffee offered on each floor. My last frustration was that I made a 10 minute local call and was charged 27 euros for the call when the price on the phone said 70 cents per minute.
May 9, 2013
Rated 4 out of 5 by Nantaphon Good hotel and delicious food.
Good hotel and delicious food. I love food in your Steak house, and service is excellent especially the one who came to take order (sorry can't remember his name, a staff who has mustache). Only one thing that we are not quite ok with service in Steak house while we had dinner for 2nd night. A waiter brought a wine bucket stand and put beside our table (but we didnt order wine), then he came back with wine in the bucket. before we say anything to him, he said it's not yours with his look down smile and move that wine stand and bucket to the table behind us. we feel like he tried to make a joke with us, but we dont think its funny. (we can not remember his name but he is quite big and bald).
Concierge is not quite friendly as they should be.
May 19, 2014
Rated 4 out of 5 by Aaron93 This hotel bent over backward
The staff conveniently upgraded rooms for a recent business trip.
The only downside was that one of the rooms had a large leak in the sink, which immediately flooded the majority of the bathroom by the time it was noticed.
However, the front desk staff was very accommodating and quickly reworked rooms to get us put up in a different room without any hassle. What was an initial disappointment turned into as positive an experience as one can have when having to change rooms.
Overall, good stay and great location to access rail throughout Paris, while not paying a premium rate to stay in the heart of the city
May 16, 2012
Rated 3 out of 5 by PH60 Good hotel overall.
Rooms are a bit tiny and would need some level of refurbishment. Overall however the value for money is good. Well located near Paris most touristical attractions.
June 24, 2014
Rated 2 out of 5 by mlaug53 over priced under serviced
the room was not ready even after 3.00 pm
my "up grade" was proudly announced to the room I booked and paid for
on check out they wanted to bill me again for a pre-paid room
OK for giant groups who need no soul or attention, though the concierge was good
June 21, 2014
Rated 5 out of 5 by DLC14 Captain Donnie Cochran USN retired
Excellent job by your staff, I was particularly impressed with Lisa at the front desk. thank you again for an enjoyable stay.
June 24, 2014
Rated 2 out of 5 by Marina7 The hotel was good but the service was very bad.
The internet charge per night was 19 euro but it was very hard to connect. I had a hole on the bed sheet. I had only one small soap in the bathroom for 3 days until I complained to the reception. The TV channels were not working - the picture was not clear. My breakfast was supposed to be included in the rate since I was part of a conference but I didn't get free breakfast until I complained at the reception and even than they only gave me 2 free breakfasts. When I check out the computers were down so I couldn't review my bill. Nice hotel but very bad service.
April 28, 2014
Rated 1 out of 5 by Mary2527 Should not be a Starwood Property
We have always enjoyed our Starwood stays but this changed when we stayed at the Etoile hotel. The hotel is not up to what we would expect from Starwood either in physical upkeep or in staff responsiveness. Our first room was so bad, curtains hanging off rod, holes in the carpet, "garden view" was the loading dock. We requested another room which was somewhat better. However the staff was rude and dismissive, providing as little help as possible. I would not recommend this hotel to anyone and am very very surprised that it carries the Starwood name.
May 6, 2014
Rated 5 out of 5 by Tom23 Amazing platinum service
I arrived but there was no reservation. The check in staff - rather than blaming me for doing something wrong on my end - immediately worked out a way that I could obtain a room and settled me in.
It was a very pleasant encounter given the hotel was full. Other hotels would have taken the opportunity to stick me with high last minute charges. However my platinum card was honored and I was treated as a valued customer.
March 16, 2012
Rated 3 out of 5 by haribo1803 Expensive & small rooms
Location is pretty good
rooms need some renovation
Minibar is extremely expensive ( 0,33 Diet Coke 8,5€) MARS 7,00€
Reception personal is pretty slow
SPG is not responsive.
June 21, 2014
Rated 4 out of 5 by Rhino19 A short weekend
I stayed at this hotel as I needed a central hotel for one night. Check in was fast and efficient as was check out. The jazz club is nice - you can hear it well from the lobby. However, I got stuck in a lift and no-one answered the alarm call and concierge desk, to whom I reported the issue, did not reply to me in English - I was panicking so couldn't think in French. They did however send someone to help me find a working lift which was not necessary as I wanted to be in the lobby which was where I had managed to escape from the lift.
Free wifi is only available in the lobby which is disappointing - business travellers will charge the cost to their business but the leisure traveller cannot.
January 13, 2014
Rated 4 out of 5 by RocMon modern comfort in old city
I don't know if I'd prefer an older building, but my stay at the hotel was very comfortable... rooms are amazing in style and function. Paris is best experienced outside the hotel, but coming home at night to this hotel was a pleasure and our family of 5 was very comfortable in our 2 rooms.
Sights are a comfortable distance to walk and a short cab ride if the weather prohibits. I never quite understood why hotel bars are sooo expensive... and this one set me back 18€ for 2 coffees.
I had a couple issues, but the staff was fantastic in getting me a resolution... will stay here again for sure!
August 9, 2013
Rated 5 out of 5 by AlanKL Superlative in Every Way
I had to make a quick business trip to Paris to conduct two half-day workshops that were held in meeting space at Le Méridien. I stayed at the hotel the night before and the night after my workshops. Everything was excellent. The meeting room arrangements and catering staff were excellent. The catering was superb. The sleeping room was perfect. The included breakfast buffet was extraordinary. The staff were most accommodating.
The next time I'm in Paris for business or personal travel, I definitely will stay at Le Méridien. I highly recommend the hotel.
April 25, 2014
Rated 4 out of 5 by Bertino Paris Holiday at the Meridien Etoil
A great hotel to stay at. Free gym passes were an added bonus which we used once. You could walk to it down the street. The hotel is in a great location for shopping and eating out. The only down side was that the cost for Wi-Fi was shocking when I coul go to any bar or restaraunt and get it free. Also, the cost for using the hotel phone was out of this world. Other than this the hotel is wonderful but I feel that I would not return because of the price per night. We did get two free espressos every day which was a nice touch. The staff was also wonderful and helped us when it was required.
May 31, 2013
Rated 3 out of 5 by newtontony My first stay at this hotel
This was my fist stay at this hotel, although a number of my colleagues stay here regularly.
First impressions were not too good, with a long queue to check in at around 11pm. My first night was very poor, with my room (4001) I can only assume backing onto the lift/elevator shaft – it was very noisy through the night.
As I was only staying for 2 nights on this trip, I debated whether I should ask to move rooms or just get some ear plugs! Ultimately, I was offered another room, which was a higher level SPG room.
On balance, if both nights were like the second I would have been far more impressed with this hotel and had a better stay. That said, I will try again next time I am working in Paris.
May 17, 2013
Rated 5 out of 5 by Lance237 Favorite Hotel in Paris
I travel very often to Paris and this Hotel always meets or exceeds expectations. Friendly, excellent, professional in every aspect. I highly recommend it for business or pleasure
September 15, 2013
Rated 5 out of 5 by Calvin12 Saved my day
When we arrived at the hotel after a long day, it turned out that my reservation was canceled due to an issue with my credit card. But despite being fully booked, they gave me my room and only charged the special rate from the (somehow canceled) booking. Big thanks to the check in staff, you really saved my day.
Besides: location of Hotel and service is great as well.
August 25, 2013
Rated 5 out of 5 by RobertB an oasis of comfort in a hot and hectic city
just spent a wonderful three nights at le meridien etoile. the staff made me feel welcomed and the hotel was very attractive and comfortable. my platinum status was recognized proactively.
the executive room was very comfortable and well decorated albeit on the smaller side but this is true in most big cities like london, tokyo, or new york. paris is no exception.
the breakfast spread was huge and everything was excellent quality. sunday morning they served special egg dishes and i had a norwegian poached egg (with smoked salmon and a sour-cream sauce). it was one of the highlights of my trip it was so good!
Overall, my stay was perfect. My compliments to all of the staff for doing such a good job.
August 25, 2012
Rated 3 out of 5 by NYreviewer Modertately priced with reasonable amenities
This is a good hotel when booking with starwood points as you get to spent the least to be in Paris.
However, the service is lacking. The room service is completely overpriced for the quality of food and service you get. I had to call them twice just to get water.
I booked 2 nights with points and got the gold amenity for free wifi. When I checked out, they wanted to charge me cash for the 2nd night and for 3 days of internet. Good thing I didn't do an automatic checkout!
No porter offered to help me with my luggage at any time.
The lobby has a weird, heavy and moist smell to it.
January 5, 2014
Rated 3 out of 5 by starwoodguest32 Room Upgrade?
I booked a king bed room for 4 nights. Upon check in, I was advised that the hotel was "upgrading my room for free". Instead of a king bed, I was given a room with two twin beds crammed tightly into a small space, there were half used bottles of shampoo and body wash in the shower, and the TV - for some odd reason - was unplugged. Needless to say, figuring out why the TV wouldn't work was an interesting 15 minutes. On top of everything, after my 6+ hour flight, at check-in I was advised as to my options for making charitable donations and, upon leaving, I found that I was charged (only 1euro, but it's the concept!) without my consent. Overall unhappy with this stay, and I'm a longtime Starwood guest.
October 1, 2013
Rated 4 out of 5 by Nicolas2 It's OK
Hotel is OK. Clean. Not much noise. Breakfast is average. Right accross Conference Center. Good access to public transport.
June 17, 2014