Rated 4 out of 5 by Aaron93 This hotel bent over backward
The staff conveniently upgraded rooms for a recent business trip.
The only downside was that one of the rooms had a large leak in the sink, which immediately flooded the majority of the bathroom by the time it was noticed.
However, the front desk staff was very accommodating and quickly reworked rooms to get us put up in a different room without any hassle. What was an initial disappointment turned into as positive an experience as one can have when having to change rooms.
Overall, good stay and great location to access rail throughout Paris, while not paying a premium rate to stay in the heart of the city
May 16, 2012
Rated 5 out of 5 by Aussies Aussies
A very positive experience. The staff were so professional and friendly making our stay a most pleasurable one.
August 4, 2014
Rated 4 out of 5 by natty24 STAFF NOT VERY HELPFUL AND SEEMS DOESN'T CARE!!
I WOULD SAY TO THIS HOTEL WHAT A BUSY HOTEL ?? WHEN I CHECKED IN WITH MR NICOLAS AT FIRST LOOK SO GOOD BUT WHEN ALL DONE HE SAID TO ME ABOUT UNFORTUNATELY YOUR ROOM IS NOT READY PLEASE BACK AGAIN ABOUT 15:00 AND HE DOESN'T SAY ANYTHING ABOUT THE BAGGAGE SO I ASKED HIM WHERE CAN I LEAVE MY BAGGAGE?? HE SAID I CAN LEAVE OVER THERE!! OKAY I DO UNDERSTAND HOW BUY THEY ARE NEVER MIND BUT WHEN I BACK FOR GET MY ROOM KEYCARD AND I SHOWED THEY MY TAG NUMBER FOR MY BAGGAGE, THE RECEPTION SAY I HAVE TO GIVE IT TO OVER THERE AGAIN SEEM NOT VERY HELPFUL LIKE LE MERIDIEN IN ASIAN AT ALL ALL STAFF LOOK VERY BORING THEIR JOB !! I HOPEFULLY THIS COULD HELP THEY PROVE THEIR SERVICE IF THEY STILL WANT TO WORK WITH THE SERVICE CAREER.
June 3, 2014
Rated 5 out of 5 by AK2014 In Room Amenities
The only disappointment was that despite being in an Executive Room the promised complimentary bottled water was not provided during the entire duration of the stay. Which was a minor inconvenience specially due to the warm weather during those days in Paris.
Another negative was that it was difficult to reach housekeeping since the line was always busy and the hold times were long.
July 24, 2014
Rated 5 out of 5 by Tom23 Amazing platinum service
I arrived but there was no reservation. The check in staff - rather than blaming me for doing something wrong on my end - immediately worked out a way that I could obtain a room and settled me in.
It was a very pleasant encounter given the hotel was full. Other hotels would have taken the opportunity to stick me with high last minute charges. However my platinum card was honored and I was treated as a valued customer.
March 16, 2012
Rated 5 out of 5 by altahnoon Excellient hotel overall
real nice hotel and near for every think
August 3, 2014
Rated 4 out of 5 by alask01 Recent Stay
Loved the outside garden, could not believe we were the only ones who used it. Quiet and relaxing and lovely. Wished it was opened later in the evening to enjoy a relaxing glass of wine and earlier in the morning for coffee.
July 30, 2014
Rated 4 out of 5 by Rhino19 A short weekend
I stayed at this hotel as I needed a central hotel for one night. Check in was fast and efficient as was check out. The jazz club is nice - you can hear it well from the lobby. However, I got stuck in a lift and no-one answered the alarm call and concierge desk, to whom I reported the issue, did not reply to me in English - I was panicking so couldn't think in French. They did however send someone to help me find a working lift which was not necessary as I wanted to be in the lobby which was where I had managed to escape from the lift.
Free wifi is only available in the lobby which is disappointing - business travellers will charge the cost to their business but the leisure traveller cannot.
January 13, 2014
Rated 4 out of 5 by TD9297 Excellent Assiatnace.
I checked out of my room and realized only once I arrived at the airport that I'd left my Travel wallet in the hotel safe. with only 2 hrs be3ore my flight departed, I called the hotel in desperation as I couldn't risk getting a cab back to the hotel only to collect my belongings. My other concern was that I had a considerable amount of USD cash in the wallet. I called the hotel and spoke with Jeanette, the Duty manager. She was absolutely fantastic.
Jeanette took the lead on the situation, collected my travel Wallet from the room, identified a Taxi driver who was known to the hotel, placed the wallet in an enclosed envelope, called me with the details and had him sign receipt when he arrived at CDG airport. This was all executed within 30 -45 minutes and the driver finally arrived envelope in hand with approx. 45 minutes to spare before the flight closed. I wish to personally thank Jeanette for her excellent service and for going beyond her normal course of duty to assist me with my dilemma.
Very much appreciated.
July 28, 2014
Rated 4 out of 5 by RocMon modern comfort in old city
I don't know if I'd prefer an older building, but my stay at the hotel was very comfortable... rooms are amazing in style and function. Paris is best experienced outside the hotel, but coming home at night to this hotel was a pleasure and our family of 5 was very comfortable in our 2 rooms.
Sights are a comfortable distance to walk and a short cab ride if the weather prohibits. I never quite understood why hotel bars are sooo expensive... and this one set me back 18€ for 2 coffees.
I had a couple issues, but the staff was fantastic in getting me a resolution... will stay here again for sure!
August 9, 2013
Rated 2 out of 5 by maslaw Not A Luxury Hotel
Overall the facility is in good condition, and it is located in a central location. On that basis the hotel rates 2 or 3 stars. For a rating beyond 3 stars, a hotel must be able to provide high quality service.
I was disappointed in both the Concierge and the Doorman. We tried to get help booking tickets to Versailles (poor website and even the "english" website is mostly in French). The Concierge could book us on a tour, I assume because the tour company pays a commission, but otherwise they couldn't help. I expect the Concierge at a luxury hotel to handle the reservations/event tickets. The Doorman also seemed to simply watch the door. He didn't coordinate with cabs, if you wanted a cab, you need to walk to the nearby cab stand and wait inline.
Not the level of service I expect from a hotel claiming 4 stars.
July 8, 2014
Rated 2 out of 5 by Cav2 Just a decent place to lay your head
We redeemed our points here before joining a river cruise. Our first view of Paris was of a hotel roof - our points just got us a first floor room. The concierge seemed to just tolerate our questions, which were asked in English. On the plus side - it was steps to the metro and the bed after a long flight was wonderful. We emailed to say that we would appreciate an early check-in after a long flight; it was very helpful to take a nap before an evening of sight seeing.
July 9, 2014
Rated 4 out of 5 by Bertino Paris Holiday at the Meridien Etoil
A great hotel to stay at. Free gym passes were an added bonus which we used once. You could walk to it down the street. The hotel is in a great location for shopping and eating out. The only down side was that the cost for Wi-Fi was shocking when I coul go to any bar or restaraunt and get it free. Also, the cost for using the hotel phone was out of this world. Other than this the hotel is wonderful but I feel that I would not return because of the price per night. We did get two free espressos every day which was a nice touch. The staff was also wonderful and helped us when it was required.
May 31, 2013
Rated 3 out of 5 by newtontony My first stay at this hotel
This was my fist stay at this hotel, although a number of my colleagues stay here regularly.
First impressions were not too good, with a long queue to check in at around 11pm. My first night was very poor, with my room (4001) I can only assume backing onto the lift/elevator shaft – it was very noisy through the night.
As I was only staying for 2 nights on this trip, I debated whether I should ask to move rooms or just get some ear plugs! Ultimately, I was offered another room, which was a higher level SPG room.
On balance, if both nights were like the second I would have been far more impressed with this hotel and had a better stay. That said, I will try again next time I am working in Paris.
May 17, 2013
Rated 5 out of 5 by Lance237 Favorite Hotel in Paris
I travel very often to Paris and this Hotel always meets or exceeds expectations. Friendly, excellent, professional in every aspect. I highly recommend it for business or pleasure
September 15, 2013
Rated 5 out of 5 by Calvin12 Saved my day
When we arrived at the hotel after a long day, it turned out that my reservation was canceled due to an issue with my credit card. But despite being fully booked, they gave me my room and only charged the special rate from the (somehow canceled) booking. Big thanks to the check in staff, you really saved my day.
Besides: location of Hotel and service is great as well.
August 25, 2013
Rated 5 out of 5 by RobertB an oasis of comfort in a hot and hectic city
just spent a wonderful three nights at le meridien etoile. the staff made me feel welcomed and the hotel was very attractive and comfortable. my platinum status was recognized proactively.
the executive room was very comfortable and well decorated albeit on the smaller side but this is true in most big cities like london, tokyo, or new york. paris is no exception.
the breakfast spread was huge and everything was excellent quality. sunday morning they served special egg dishes and i had a norwegian poached egg (with smoked salmon and a sour-cream sauce). it was one of the highlights of my trip it was so good!
Overall, my stay was perfect. My compliments to all of the staff for doing such a good job.
August 25, 2012
Rated 3 out of 5 Average Stay
The room update was nice. The AC didn't work well and we had to sleep without sheets and still sweated. It would be nice if you could open the window more than a few inches to get more cool air.
July 27, 2014
Rated 3 out of 5 by starwoodguest32 Room Upgrade?
I booked a king bed room for 4 nights. Upon check in, I was advised that the hotel was "upgrading my room for free". Instead of a king bed, I was given a room with two twin beds crammed tightly into a small space, there were half used bottles of shampoo and body wash in the shower, and the TV - for some odd reason - was unplugged. Needless to say, figuring out why the TV wouldn't work was an interesting 15 minutes. On top of everything, after my 6+ hour flight, at check-in I was advised as to my options for making charitable donations and, upon leaving, I found that I was charged (only 1euro, but it's the concept!) without my consent. Overall unhappy with this stay, and I'm a longtime Starwood guest.
October 1, 2013
Rated 3 out of 5 by NYreviewer Modertately priced with reasonable amenities
This is a good hotel when booking with starwood points as you get to spent the least to be in Paris.
However, the service is lacking. The room service is completely overpriced for the quality of food and service you get. I had to call them twice just to get water.
I booked 2 nights with points and got the gold amenity for free wifi. When I checked out, they wanted to charge me cash for the 2nd night and for 3 days of internet. Good thing I didn't do an automatic checkout!
No porter offered to help me with my luggage at any time.
The lobby has a weird, heavy and moist smell to it.
January 5, 2014
Rated 4 out of 5 by pugsley Comfort
Look overall you are not bad.
Bed comfort was Average.
Poor heating / cooling in the room
The meal I had smoked salmon & classic burger was not at all value for money. I travel extensively and my company pays for me but I do think if I was paying for the services how would I feel and the above reflects this.
July 21, 2014
Rated 2 out of 5 by TMG1000 Know what your getting for your $$$
The big pluses for this hotel were the Concierge staffs that were very helpful in all aspects of my request. The breakfast they hotel offers one of the best food and services I have had, and the bar area has one of the best jazz clubs in Paris. The negatives are the hotel overall was not clean, especially my room and hallways. For the price that you pay, you would expect better. Also, don’t ask for an executive suite at this hotel! I paid out a ton of points and all I got was a corner room with no view. I tried to get the staff to upgrade me with no luck. It was very disappointing!
September 18, 2012
Rated 3 out of 5 by Flyer It’s a business orientated hotel
I am an SPG Platinum member. This time, I booked the hotel for an award night.
As I was travelling on leisure, I was missing the executive lounge and I missed breakfast included for me as a Platinum SPG. Not that I usually go for breakfast, but it’s always nice to have it as a benefit.
The only benefit I had in this hotel was an upgrade to Starwood Preferred Guest Room that was called ‘executive’, however, the room was small, however clean and silent.
I was travelling with my other half and we found the room a bit too small...
The staff on the other hand, were amazing and helpful!
January 21, 2012
Rated 2 out of 5 by Agrawal Poor service rude restaurant staff - must avoid
I stayed there for 3 nights with my wife and 2 kids ages 4 and 8. Being Platinum member I chose the breakfast but restaurant charged me full price for 2 kids even though for all days except 1, my kids did not go to the reastaurant. Also check in staff is slow. Service is poor. Staff is not friendly. Conceirge wants to answer minimal questions and does not seem to be interested in helping. I got the worst room assigned which overlook a large AC unit despite attempting to use my suite rewards for upgrade. Also got charged for the high speed internet access despite being platinum.
August 9, 2012
Rated 2 out of 5 by KB228 A Very Disappointing Stay
I do not share the opinions of other reviewers on this particular hotel. I do not recommend staying here. This is, by far, the worst experience I had with any spg property. I cannot recall a time where any business has made me feel less welcome or appreciated. At one point, my friend and I were going to run to the Eiffel Tower and we stopped at the front desk to ask general directions. The clerk would not even look up when we approached but actually shoo-ed us away with a sighing comment of "The concierge has maps of the local area..." The hotel has beautiful rooms and is easy to find and in a decent location near restaurants. However, I cannot recall a time where I was treated so poorly. I will not return.
September 12, 2012
Rated 2 out of 5 by Marina7 The hotel was good but the service was very bad.
The internet charge per night was 19 euro but it was very hard to connect. I had a hole on the bed sheet. I had only one small soap in the bathroom for 3 days until I complained to the reception. The TV channels were not working - the picture was not clear. My breakfast was supposed to be included in the rate since I was part of a conference but I didn't get free breakfast until I complained at the reception and even than they only gave me 2 free breakfasts. When I check out the computers were down so I couldn't review my bill. Nice hotel but very bad service.
April 28, 2014
Rated 3 out of 5 by FFMM Hotel is way too busy with tourists so poor business trip experience
All is in the title. Despite the great location and the extreme friendliness and efficiency of staff ( which was the real positive surprise considering we are in France which does not have the best reputation for service) this hotel is really busy an provides a sense if chaos. Lobby and breakfast room are too small and very noisy and other facilities such as luggage storage area a mess...well done to the staff for remaining nice and patient with such little comfort in the facility they work in. However, This is not a good atmosphere for a business venue and i would not recommend it as such. The room I was put in had not been part if refurbishment and felt like we were back in the 70's . Good location though.
July 4, 2013
Rated 3 out of 5 by Malteser Overall good Value
The Hotel was overall quite good with a good location if you are on business but I would not suggest it as a holiday hotel due to the distance from the city center. However the fact that the line 1 metro is just 200 meters from the hotel is a good plus point. I was very surprised that the hotel does not have basic tea and coffee making facilities in the rooms and this is only available at a charge. The in room prices of beverages were exhorbitantly expensive with € 8.50 for a small bottle of water. The same bottle could be purchased form the shop round the corner for € 1.85!!
December 9, 2013
Rated 3 out of 5 by GRCC The Hotel Industry
A very typical industrial hotel.
Several business solo stays ,for its location,and always ,more or less,same experience.
Rooms ( Club floor) are ok ,although quite small,had been renovated few years ago,but start to be already tired...
Housekeeping is very efficient.
The rest can be quite unpleasant, specially due to the size of this hotel.
Easily you can spend half an hour for check in
It is overcrowded and most of the staff unfriendly.
Breakfast quality is awful ,really an industrial breakfast.
If you have a business around,go ahead,otherwise there are much better options.
June 11, 2013
Rated 4 out of 5 by Nantaphon Good hotel and delicious food.
Good hotel and delicious food. I love food in your Steak house, and service is excellent especially the one who came to take order (sorry can't remember his name, a staff who has mustache). Only one thing that we are not quite ok with service in Steak house while we had dinner for 2nd night. A waiter brought a wine bucket stand and put beside our table (but we didnt order wine), then he came back with wine in the bucket. before we say anything to him, he said it's not yours with his look down smile and move that wine stand and bucket to the table behind us. we feel like he tried to make a joke with us, but we dont think its funny. (we can not remember his name but he is quite big and bald).
Concierge is not quite friendly as they should be.
May 19, 2014