Rated 3 out of 5 by NYreviewer Modertately priced with reasonable amenities
This is a good hotel when booking with starwood points as you get to spent the least to be in Paris.
However, the service is lacking. The room service is completely overpriced for the quality of food and service you get. I had to call them twice just to get water.
I booked 2 nights with points and got the gold amenity for free wifi. When I checked out, they wanted to charge me cash for the 2nd night and for 3 days of internet. Good thing I didn't do an automatic checkout!
No porter offered to help me with my luggage at any time.
The lobby has a weird, heavy and moist smell to it.
January 5, 2014
Rated 1 out of 5 by Fedupguy nasty factory
It is a huge hotel, with a bad setup, and lifts are very far from the majority of the rooms. I will try to avoid it in the future. Corridor smells, rooms a bit less... The room size is ok, if you go for a bit higher category, bathroom is ok. A bit ruined down.
I even do not write about the queue and the mess at breakfast. Second day i rather dropped it.... not to let them to get on my nerves....
Really needs improvement, or maybe use the good location, a build a new one... It is everything, but not meridien level....
March 22, 2014
Rated 3 out of 5 by Aiai Chambermaid needs to improve
I have to say that chambermaids need improvement, I was a payee costumer but felt that the room was not looked after properly and had to go to get the coffee voucher everyday in the reception. 1 of ur concierge said oh it's u again! As if I am only allowed to go and ask for things only once. Overall though the hotel is good apart from those things. Thank you
April 17, 2014
Rated 4 out of 5 by Bertino Paris Holiday at the Meridien Etoil
A great hotel to stay at. Free gym passes were an added bonus which we used once. You could walk to it down the street. The hotel is in a great location for shopping and eating out. The only down side was that the cost for Wi-Fi was shocking when I coul go to any bar or restaraunt and get it free. Also, the cost for using the hotel phone was out of this world. Other than this the hotel is wonderful but I feel that I would not return because of the price per night. We did get two free espressos every day which was a nice touch. The staff was also wonderful and helped us when it was required.
May 31, 2013
Rated 3 out of 5 by Sdj24 lift noise
I booked this hotel for a weekend away with my wife,
The rooms are quite small, in need of some attention, black mold in the bathroom, my wife was kept awake most of the night by the constant sound of the lifts going up and down, so overall not very impressed.
April 21, 2014
Rated 5 out of 5 by racheli everything was great but...
i need a bath and there was only a shower.
April 27, 2014
Rated 3 out of 5 by newtontony My first stay at this hotel
This was my fist stay at this hotel, although a number of my colleagues stay here regularly.
First impressions were not too good, with a long queue to check in at around 11pm. My first night was very poor, with my room (4001) I can only assume backing onto the lift/elevator shaft – it was very noisy through the night.
As I was only staying for 2 nights on this trip, I debated whether I should ask to move rooms or just get some ear plugs! Ultimately, I was offered another room, which was a higher level SPG room.
On balance, if both nights were like the second I would have been far more impressed with this hotel and had a better stay. That said, I will try again next time I am working in Paris.
May 17, 2013
Rated 5 out of 5 by Lance237 Favorite Hotel in Paris
I travel very often to Paris and this Hotel always meets or exceeds expectations. Friendly, excellent, professional in every aspect. I highly recommend it for business or pleasure
September 15, 2013
Rated 4 out of 5 by valserv2014 Easter Week Business Trip
Hotel is conveniently located, quiet and clean. The beds are exceptionally comfortable. The WiFI was reliable in the room but was spotty when free in the lobby (dropped connection)
April 23, 2014
Rated 4 out of 5 by jtraveling Paris Hotel
Nice location to the metro. Room was nicely furnished with a modern flair. The plate that covered the slot to insert your room key to activate the electricity in the room was broken. No biggie, housekeeping replaced it the next day. Wifi is only free in the lobby. Purchased access in my room but the service was so slow I wasn't able to work without frustration so I gave up. Disappointing considering the cost to use it. The staff were helpful an friendly. Overall nice stay except for the wifi situation.
March 24, 2014
Rated 5 out of 5 by Calvin12 Saved my day
When we arrived at the hotel after a long day, it turned out that my reservation was canceled due to an issue with my credit card. But despite being fully booked, they gave me my room and only charged the special rate from the (somehow canceled) booking. Big thanks to the check in staff, you really saved my day.
Besides: location of Hotel and service is great as well.
August 25, 2013
Rated 5 out of 5 by RobertB an oasis of comfort in a hot and hectic city
just spent a wonderful three nights at le meridien etoile. the staff made me feel welcomed and the hotel was very attractive and comfortable. my platinum status was recognized proactively.
the executive room was very comfortable and well decorated albeit on the smaller side but this is true in most big cities like london, tokyo, or new york. paris is no exception.
the breakfast spread was huge and everything was excellent quality. sunday morning they served special egg dishes and i had a norwegian poached egg (with smoked salmon and a sour-cream sauce). it was one of the highlights of my trip it was so good!
Overall, my stay was perfect. My compliments to all of the staff for doing such a good job.
August 25, 2012
Rated 3 out of 5 by starwoodguest32 Room Upgrade?
I booked a king bed room for 4 nights. Upon check in, I was advised that the hotel was "upgrading my room for free". Instead of a king bed, I was given a room with two twin beds crammed tightly into a small space, there were half used bottles of shampoo and body wash in the shower, and the TV - for some odd reason - was unplugged. Needless to say, figuring out why the TV wouldn't work was an interesting 15 minutes. On top of everything, after my 6+ hour flight, at check-in I was advised as to my options for making charitable donations and, upon leaving, I found that I was charged (only 1euro, but it's the concept!) without my consent. Overall unhappy with this stay, and I'm a longtime Starwood guest.
October 1, 2013
Rated 2 out of 5 by Discouraged21 Room was poor quality SPG preferred room
-Wall paper peeling from walls
-moldy shower/tub tile
-loose tile on floor trim
-had to remind staff of my SPG preferred status even though my SPG # was on file
April 22, 2014
Rated 3 out of 5 by VInd check every detail or u will be doomed
the property is an good for the class. However, please verify everything before availing, else you may be required to pay for things you were never told. And if you discuss with their manager, You may be told, in as plain terms, that you are stupid. And also, that the hotel does not care for your feedback.
April 17, 2014
Rated 2 out of 5 by TMG1000 Know what your getting for your $$$
The big pluses for this hotel were the Concierge staffs that were very helpful in all aspects of my request. The breakfast they hotel offers one of the best food and services I have had, and the bar area has one of the best jazz clubs in Paris. The negatives are the hotel overall was not clean, especially my room and hallways. For the price that you pay, you would expect better. Also, don’t ask for an executive suite at this hotel! I paid out a ton of points and all I got was a corner room with no view. I tried to get the staff to upgrade me with no luck. It was very disappointing!
September 18, 2012
Rated 3 out of 5 by Malteser Overall good Value
The Hotel was overall quite good with a good location if you are on business but I would not suggest it as a holiday hotel due to the distance from the city center. However the fact that the line 1 metro is just 200 meters from the hotel is a good plus point. I was very surprised that the hotel does not have basic tea and coffee making facilities in the rooms and this is only available at a charge. The in room prices of beverages were exhorbitantly expensive with € 8.50 for a small bottle of water. The same bottle could be purchased form the shop round the corner for € 1.85!!
December 9, 2013
Rated 3 out of 5 by Flyer It’s a business orientated hotel
I am an SPG Platinum member. This time, I booked the hotel for an award night.
As I was travelling on leisure, I was missing the executive lounge and I missed breakfast included for me as a Platinum SPG. Not that I usually go for breakfast, but it’s always nice to have it as a benefit.
The only benefit I had in this hotel was an upgrade to Starwood Preferred Guest Room that was called ‘executive’, however, the room was small, however clean and silent.
I was travelling with my other half and we found the room a bit too small...
The staff on the other hand, were amazing and helpful!
January 21, 2012
Rated 2 out of 5 by Agrawal Poor service rude restaurant staff - must avoid
I stayed there for 3 nights with my wife and 2 kids ages 4 and 8. Being Platinum member I chose the breakfast but restaurant charged me full price for 2 kids even though for all days except 1, my kids did not go to the reastaurant. Also check in staff is slow. Service is poor. Staff is not friendly. Conceirge wants to answer minimal questions and does not seem to be interested in helping. I got the worst room assigned which overlook a large AC unit despite attempting to use my suite rewards for upgrade. Also got charged for the high speed internet access despite being platinum.
August 9, 2012
Rated 2 out of 5 by KB228 A Very Disappointing Stay
I do not share the opinions of other reviewers on this particular hotel. I do not recommend staying here. This is, by far, the worst experience I had with any spg property. I cannot recall a time where any business has made me feel less welcome or appreciated. At one point, my friend and I were going to run to the Eiffel Tower and we stopped at the front desk to ask general directions. The clerk would not even look up when we approached but actually shoo-ed us away with a sighing comment of "The concierge has maps of the local area..." The hotel has beautiful rooms and is easy to find and in a decent location near restaurants. However, I cannot recall a time where I was treated so poorly. I will not return.
September 12, 2012
Rated 3 out of 5 by FFMM Hotel is way too busy with tourists so poor business trip experience
All is in the title. Despite the great location and the extreme friendliness and efficiency of staff ( which was the real positive surprise considering we are in France which does not have the best reputation for service) this hotel is really busy an provides a sense if chaos. Lobby and breakfast room are too small and very noisy and other facilities such as luggage storage area a mess...well done to the staff for remaining nice and patient with such little comfort in the facility they work in. However, This is not a good atmosphere for a business venue and i would not recommend it as such. The room I was put in had not been part if refurbishment and felt like we were back in the 70's . Good location though.
July 4, 2013
Rated 5 out of 5 by OlivierD Great staff, location
Enjoying the individual top class service in such a great property and fantastic city, just perfect.
April 21, 2014
Rated 3 out of 5 by GRCC The Hotel Industry
A very typical industrial hotel.
Several business solo stays ,for its location,and always ,more or less,same experience.
Rooms ( Club floor) are ok ,although quite small,had been renovated few years ago,but start to be already tired...
Housekeeping is very efficient.
The rest can be quite unpleasant, specially due to the size of this hotel.
Easily you can spend half an hour for check in
It is overcrowded and most of the staff unfriendly.
Breakfast quality is awful ,really an industrial breakfast.
If you have a business around,go ahead,otherwise there are much better options.
June 11, 2013
Rated 4 out of 5 by chezzie April 2014
Fantastic quality of food and wine with excellent healthy options, variety of salads and loads of fish !!! Conference facilities were spot on. Great location. Some queues at check-in and out but very helpful staff. Coffee making facilites in the room would be great and price of water in mini-bar seemed a little overly expensive even for central Paris.
April 9, 2014
Rated 3 out of 5 by miami425 Good location on metro line 1
Ideal for getting around Paris as the location is 1 minute walk from Line one station.
However, was disappointed that wifi was not free (some rooms have 1 hour per day free but you could get that by just sitting in the lobby and signing in as a guest).
Drinks in the bar were much more expensive than local bistros - a pot of tea was 8 euro! No discernable bonus being SPG
April 7, 2014
Rated 4 out of 5 by dGeorge Very Good Hotel All in All
This is a fantastically located hotel, close to most attractions still away from the hustle and bustle of tourists, you keep a healthy space, and the staff are courteous and responsive, the hotel has the basics, if you are looking for a very good combination between affordability, convenience, and wonderfully comfortable bed, this is the hotel for you,
Please note that this is not a place for those who like spacious rooms, the rooms are anything but spacious, this hotel easily has more than 1000 rooms, and if you ask they'll tell you "but that's Paris!"
One more thing I remembered is the Breakfast, Good quality food and drinks, remember to get there as early as you can, as it does become very busy around 9 onwards.
August 19, 2012
Rated 4 out of 5 by tstrerath One night in Paris
Hotel is just fine. Good location to walk everywhere. Parking, however, is an absolute nightmare. Valet only wants cash and the car delivery takes forever.
Room are excellent.
April 16, 2014
Rated 5 out of 5 by Gisella03 Excellent service and gorgeous-modern hotel
When we arrived, we were greeted happily by front desk staff. They were super nice and kind to get us room earlier than check in.
I loved that they honored Continental Breakfast in the room. Magazines and guides in room very helpful.
June 14, 2012
Rated 5 out of 5 by NikiD Superb service
The service provided by the staff at the Meridien Etoile is exceptional. Desk staff were very pleasant and helpful. Since I arrived in Paris quite early in the day, the staff found a room that was available three hours earlier than the check-in time. Check-out was similarly efficient. Bell staff and wait staff in the hotel restaurants were all very helpful and kind. The location is excellent: close to a Metro station, very convenient walk to many wonderful sites and eating venues, quiet at night. The room was well-equipped and clean. The food at the hotel restaurants was very good. The only issue that I had was small: I had paid for a room that included breakfast; however, at the time that I went to the dining area for breakfast each day, there was a prohibitively long line and I had to eat elsewhere. I imagine that this was in part due to the fact that many attendees of the conference being held across the street were also staying at the Meridien. Despite this, I would definitely stay at the Meridien again; however I would not buy the breakfast option.
July 9, 2012
Rated 5 out of 5 by Lance237 Excellent Hotel in the Heart of Paris
I stayed at this hotel a few weeks ago because my usual hotel was fully booked, and thought it was a fabulous hotel and great value. After this second visit, I won't stay anywhere else in Paris. Facilities and rooms are beautiful, roomy, quiet and extremely clean. The service was great and started before I got through the front door. I checked in early on a Saturday both visits and both times they went out of thier way to find a room so I did not have to wait. I belong to the SPG program, but the staff really treat you special and provided far more than I anticipated.
March 19, 2013