Rated 1 out of 5 by Banner This hotel is a threat to your brand
The keys I received the first time around, did not work. I had to come down, wait at the check in queue again and be given a new room. This time I was given a room that was exactly the way it was when the last guest left. As a bonus the airconditioning didn't work and stayed that way for my stay inspite of my complaining and a technician coming to take a look at it.
The next morning, at breakfast I had to eat at a dirty table because the staff couldn't be bothered to clean it.
When I book to stay at Le Meridien hotel I expect a basic level of cleanliness and functionality. That trust has unfortunately been breached. I will think twice before booking at a Le Meridien hotel that I am unfamiliar with, in the future.
May 30, 2013
Rated 3 out of 5 by Grumpy2 General impression
The Meridien reminds me of bygone era.
What was grand, is no more.
The general appearance is tatty. Tiles, carpets, paint pealing.
What I liked was the live entertainment by saxophone player and two ladies singing.
The price of drinks, Cocacola and local beer are nine times than across the street price.The norm is closer to three times.
Very busy hotel, with lots of people around.
May 27, 2014
Rated 2 out of 5 Bad hotel
I'm a platinum SPG guest, and I've traveled a lot in North America, Caribean and Europe. I can honestly say this was my worst stay of them all. The only good thing though, was the cake they made for my son's first birthday when I got there, that was really nice.
But then, after that all went downhill: there was a hot water outage, which meant that we took cold showers for about 2 days, internet outage for a day, towels had to be requested regularly, etc...
I feel like some of the staff is really trying to be helpful and are nice while others clearly couldn't care less.Also the overall condition of the hotel is questionable and I would think they will renovate it soon. Quite frankly, not up to international standards. I do not recommend there unless you really have no other choice.
September 21, 2012
Rated 1 out of 5 by Tess43 Le Meridien Libvreville Hotel review
This hotel standard is very unsatisfactory. I had a water leak in my bathroom, they never came to repair it though I did ask many times. They try to charge additional drinks and food on final invoices. The staff do not care about the customers though many business people stay there.The rate is very low, Only the terrasse with the swilling pool is nice. I will not go there again.
March 21, 2014
Rated 2 out of 5 by JamiSpartan Libreville
Terrible service at both restaurants and lobby bar. I was glad that the outdoor restaurant is being kept open until 11pm. Slight improvement in room quality. Generally a terrible place which should not be in the Starwood group of hotels.
April 23, 2014
Rated 3 out of 5 by Harry747 Needs renovation
Hotel itself ok. Especially food and pool facilities are good. But the rooms (I even had a SPG room on 6th floor) are terribly run down.
Dirt spots all over the carpet, furniture and ceiling. Looks quite disgusting. Big cut in the foot rest of the chair. Nobody seems to care to replace furniture or remove the carpets.
The hallways doesn't look much better.
Rooms and floors need really renovation!
August 16, 2013
Rated 4 out of 5 by Mzungu ok except restaurant service
Hotel is fine even if bathroom look old. But main unsatisfactory point was the pool restaurant service or should i say lack of service. After 20min waiting I went to pick the menu myself when asking if it was self-service they replied someone will come. After additional 15min i ordered directly from the bar. The table was not even settled when they brought my plate (no forks, no salt/pepper...)
August 25, 2013
Rated 1 out of 5 by HGBParis Totally uneccaptable
But for two individuals, staff members are both unprofessional and truly not interested by clients.
Air con has been off in the whole hotel for a long time but it doesn't change the very high price and not even an apology is offered.
Management is well hidden!
The fact that it seems there will be a renovation starting in 2014 is certainly not an excuse.
As a cherry on the cake food is bad.
March 10, 2013
Rated 4 out of 5 by Enchokete Enchokete
I really appreciated the cleanliness of the room and the fact that I was feeling like at home.
The personal was quite responsive to the guests requests, even though I found the security guys a little bit rude in their approach. They should be trained to act with a little be of tact. Also I think that that there are room for improvment of the quality of the breakfast.
December 12, 2013
Rated 4 out of 5 by chaitou Mr
the AC is bad, the hotel is getting old and needs to be renewed.
the price is very expensive and not including even a breakfast
the wifi is not free
April 14, 2014
Rated 4 out of 5 by Gaby8 The Hotel Acomodation Floor for SPG Members
I found this time the Accommodation Floor together with the SPG Member Rooms(at the 6th Floor) excellent in "Le Meridien RENDAMA" in Libreville.
Besides this,the overall charming smile of both the Front Desk and Reception Staff is matching with the new look of the internal facility ..Significant improvement !
September 13, 2013
Rated 3 out of 5 by EDaniel25 Rooms need updating
Tiles in the shower room had mold in-between. First day there was only one towel and a half used toilet roll! As a Star guest I normally get bottled water - none was provided and each day I had to ask. The fridge had been removed and the rail in the wardrobe was dusty - most likely had never been cleaned.
July 30, 2012
Rated 4 out of 5 by Haguere The location is very convenient
This hotel is 10-15 mn walk from the center, the pool side restaurant as well the inside restaurant offers good choice, breakfast buffet is excellent.All the staff from the reception, to the restaurant, and the business center are doing their best to help and please the guest
October 30, 2013
Rated 3 out of 5 by Mickey Needs makeover
Only good hotel in Libreville but in needs of makeover. Looks so outdated. The hotel is also very expensive but does not meet the standard of comparable Starwood hotels. The only great thing about this hotel is the kindness of his staff. That's really its only asset.
November 22, 2011
Rated 2 out of 5 by JRSJRSJRS Weak but expensive
Advance payment (mandatory for the visa) SHOULD BE POSSIBLE with a Visa Card, especially considering that the hotel accepts Visa cards
Important water leaks in bathroom (picture available on request)
Expensive breakfast and meals
June 12, 2012
Rated 3 out of 5 by Pokerman No what I paid for
The room I got #203 was not at all what I was expecting, at $250 a night I do not have to ask for towels, or ask that the floors get cleaned.
The room smelled bad and did not even have a proper shower, I was dissapointed!!!!
September 10, 2012
Rated 4 out of 5 by AB971 GOOD BUSINESS HOTEL
Hotel is good, facilities are good, SPG recognition is excellent, I was upgraded to a huge suite . some problems however between the central reservation and the local reservation but the problem was resolved immediately.
May 26, 2013
Rated 4 out of 5 by Nella6803 Comfort withhout Effort
My stay at Le Méridien Re-Ndama was very pleasant. The food on the terrace with the sea breeze in our face and the beautiful island style music was unforgettable! Staff was friendly and efficient. Expect to see me soon
June 24, 2013
Rated 3 out of 5 by Mimichung Receptionist is very slow
I have requested to prepare the bill in advance, but cheking out processing time took more than 30 minutes.
Payment by Credit Card (Visa) is not acceptable ??? And they even forgot to return back my credit card!
October 7, 2013
Rated 1 out of 5 by HENRI THIS HOTEL IS BELOW STANDARDS
NO AIR CONDITIONER - I HAD TO REQUEST A FAN.
NO INTERNET CONNECTION
FURNITURE & BATHROOM IS OLD AND ARE CLEARLY BELOW ANY STANDARD - THIS IS NOT A MERIDIEN ANYMORE
February 20, 2013
Rated 4 out of 5 by OLM1973 Hotel has ambience.
In General nice staff and with good service level.
Cosy bar. Easy to get transport from Hotel to Airport or City Center.
Good swimming pool next to Ocean.
August 8, 2013
Rated 4 out of 5 by arnauld Kind personnel while rooms want refurbshiment
Very good catering by Renaud at Royal club floor. He kept on attending to my needs throughout my stay.
Laundry service lacks quality for folded shirts.
July 30, 2012
Rated 3 out of 5 by Poly1955 This hotel has maintenance problems
1) Never get into a room in thi hotel, with all the ligths functioning;
2) Leaks in the bathtube, with water all over the toilet.
October 1, 2013
Rated 3 out of 5 by Protraveller This hotel has to make total restoration
I have wisiting this hotel many times on past six years.
Service is poor, staff motivation to work is poor.
May 1, 2013
Rated 3 out of 5 by Pyston This hôtel has a gréât gym
Rooms à bit old but matress very good
Ask à non smoking room
Wifi erratic especially 6th floor. Spg!!
February 17, 2013
Rated 3 out of 5 by lloydie Lighting
Room needs better lighting - too dull - no decent reading lights
November 8, 2013
Rated 1 out of 5 by dakar8043 Stay in Libreville
Old hotel, horrible food, rude staff no value for money
March 30, 2013
Rated 3 out of 5 by Patty10 a terrible stay
No water for more than 3 days is just unacceptable!!!
October 29, 2012
Rated 4 out of 5 by Rovin My Re-Ndama Experience
I arrived from South Africa and was assigned a room for the night. I was a little disappointed that the staff member facilitating the booking gave no recognition to my SPG membership, however being tired and frustrated by the travel delays, I had no energy to fight but since the check in process was efficient, I did not see any point in making a fuss. The next morning, after a lovely breakfast, I decided to take the matter up and was referred to the guest service manager who was an absolute pleasure to deal with. He epitomises customer care and focus and ensured that he firstly apologised, acknowledged the mistake and then proceeded to identify several room choices on the SPG floor for me to choose from. He mentioned that the hotel was very busy and that a huge contingent of guests were arriving (I guessed it was the football team) but nevertheless, he took the time and made me feel as welcome and comfortable as possible! Once satisfied with my choice, he organised the room transfer, my luggage and even sent me a complimentary fruit basket, so a true gentleman, clearly maintaining the very high standards of the hotel and customer satisfaction. The guest services manager also kept in contact with me throughout my stay by sending me SMS and Emails. This extraordinary behaviour from guest services manager and his team, has endeared me to your hotel and I will not hesitate to recommend your services to my colleagues and associates.
August 21, 2013
Rated 2 out of 5 by Ratatouille Try to avoid this hotel if you can
I know it's Africa, but it's a rich African country. The hotel is very expensive, comparable to those in Boston, and doesn't offer as much. During my stay, not only did the key card get demagnetized a couple of times, but the lock on the door itself died completely, so the technician had to physically remove the door to let me enter the room. He promised that the door would be fixed the next day but it wasn't, and I had to change the room, after the technician removed the door completely for the second time. Also, when I checked in, I asked the receptionist if the breakfast was included in the price of the room, and she said yes. I also checked at the restaurant if the breakfast was included, and she said yes. But when I checked out, the breakfast was billed. At over $30 per day for 2 weeks, that's a lot of money. I complained to the general manager, who couldn't care less. He said the receptionist made a mistake, which is only normal for human beings, but I have to pay unless I had something in writing. I've been traveling all over the world for a very long time, and I don't think I've ever been treated quite this poorly at a hotel where I am paying over $200 a night. Service was erratic too. Some staff (the technician who removed the door, the doorman, the cleaning lady and the sales manager) were really nice and friendly, and others (most of the receptionist, restaurant crew, and the general manager) were surly and downright rude. I will never stay at this hotel if I can help it.
June 5, 2012