Rated 1 out of 5 by Cees25 Regional Director
Absolutely no value for money, filty appearance, many items in room not working, even when came first into the room, room was not cleaned, dirty stains on mattras, poor shower, everything overpainted in black pait, makes you feel depressive. To many employees doing nothing, some in the dining area give you an impression to go away like you are too much we don't like you. Food is very good. Water in hallway, halway stinks Paying CFA129.000 (Libbreville is CFA122.000) equivalent to Euro 200??? Please assure that for that money you show that your guests are welcome, I was informed by all business partners in Port Gentil not to use the Le Meridien, so apparantly it is known in town that your hotel is not liked
March 10, 2013
Rated 3 out of 5 by MPStephane Restaurant, bathroom, TV set
Service at diner time in restaurant is unacceptable to long. wait about 1 hour for the main course. without my friends on the table i will have leave your restaurant.
Bathroom has a poor level maintenance.
It is a shame to have HD TV in the room and a so bad quality reception of image. to be fixed.
November 30, 2013
Rated 2 out of 5 by OceanRig54 No water but great food
Did arrive on July 12 in the evening after 4 long flights in a row (25 hours total) and wanted and needed a shower. There was no hot water and very little cold water. I told front desk and they told me they where working on it. Had to go to bed without a shower and hoped for a shower or bath next morning. Woke up next morning to the same situation. No hot or cold water. Hotel need to be maintained / repaired instead of only painted everywhere. Heavy paint smell everywhere in and outside rooms. More towels need to be put in every room. This is my third stay at this hotel and always lack of towels.
Staff is very nice and help full and food is great. AC is also great. Prices are way to high and shocking. Port Gentil and Gabon is a very safe place to be and all people are very friendly
July 14, 2013
Rated 3 out of 5 by GODFATHER RESTAURANT NEEDS A COMPLETE CHANGE OF SYSTEM
> Food not good/fresh, specially the fish dishes.
> Staff need to be more friendly and properly
trained for the job they do.
> Menu needs to be changed from time to time.
> Items displayed on menu not available when
> Waiting period to much too long when only
1 or 2 diners present .
> No side plates for bread, no salt on the
tables, no proper spoons for cereals on the
> Staff need to be properly trained to use
Espresso Machine, capuccino is terrible.
March 30, 2013
Rated 1 out of 5 by Browny69 Meridien name unworthy
I regular stay at the hotel but over the last half year hot water is non existent of which guests are not informed at the reception. This stay was no different;No towels on arrival, the AC remote missing, no tea kettle, heavy paint stench. Reception staff apologetic but show clear lack of interest and do not bother to record the complain or call the Supervisor / Manager. Greatly unsatisfactory for a "1st Class" hotel for which my company has to pay the 4* price!
July 28, 2013
Rated 3 out of 5 by Som3a The hotel requires a lot of maintenance
The hotel have a an excellent location but it is very old and required to redesigned and will have a very good future
The best thing i have seen in this hotel is the managment team especilly the sales manager she is very co-operative, kind and an excellent level of hospitality this is the only appreciated thing in this hotel and if i come back to this hotel. it will be because of the managment team.
September 12, 2013
Rated 1 out of 5 by Unhappyme Avoid when possible
Ten years ago this mosquito invested hotel was already below average and now it's below acceptable. Hotel is constant under reconstruction but that doesn't stop them from renting out affected rooms. Resulting in noisy, unattractive environment. Overpriced small rooms with only the very basic furniture, re-painted several times. No mini bar, no water kettle, no Iron, no nothing. Towels are taken in the morning, returned in the night. Pay for WiFi, 25 US$ per day!!!!! Lunch buffet is the same every day, left overs turned into mixed salads. Their is absolute no management, personnel is arrogant as if it is the costumers lucky day to be allowed to pay over 200 US$ for so-called 4 star Meridien Hotel. If it was not for the shortage of hotel rooms in town this one would be empty all the time. Not the name Meridien worthy and should be banned from SPG
March 18, 2013
Rated 4 out of 5 by M666 Always a Pleasure
It's always nice to come back to Port Gentil and see the familiar faces at Le' Meridien. The management team always does what they can to help and provide a level of comfort that has made my stays enjoyable. I will continue to stay at this hotel when visiting Port Gentil.
October 2, 2013
Rated 3 out of 5 by gfdenis Recetn stay
Fiendly staff at front desk and at the Bar.
Need a second set of towels in the bathroom (all taken out during the day).
Appreciated the recognition of SPG Gold status. Room at second floor needs repainting (ceiling room 240 heavily stained and bathroom). For months, TV channels available at the Bar is not available in the room ... why ?? Only 4 French channels available in the rooms .... .
June 1, 2013
Rated 3 out of 5 by John This Hotel Is not Changing
Does not recognize SPG (never done with me). Every stay requires SPG number. Even then, they still subscribe you afresh. Breaking utilities (water closet, etc. The Restaurant has large number of mosquitoes which are such a nuisance in the night during dinner which require waiting for up to 1 hours for orders met. myself and my guest made orders only for the orders to be messed up by mixing 1 item or the other to someone that did not make the order.
The Internet facility is simply cheating. Internet rate is charged per hour and for 24 hours. I bought 1 hour, used 25 minutes, logged out and on login back in lost the balance. Then bought 24hours and got only 12hours and lost the balance. I was forced to buy another 1 hour again. Front desk staff are aware of this and usually offer to negotiate the payment. I told them on this last stay that I will never ever buy internet time ever again at this hotel.
April 4, 2013
Rated 1 out of 5 by HSEman24 Rooms on ground floor are damp
If you are going to stay here couple of pointers
1.do not accept a room on the grond floor as the beds are damp almost wet
2 The rooms 2nd and 3rd are basic and they cost arond the same as you would pay for a hotel in London but with none of the benifits Breakfast is not included
Beer spiits and wine equivalent to London prices with none of the benifits
February 14, 2013
Rated 1 out of 5 by Biker44 Poor value
The hotel is very poor value for money. There was no hot water for the first 24 hours of my stay (and no apology or warning) and wifi would cut out for hours at a time despite being very expensive. On the plus side, staff were friendly and the food was OK.
September 7, 2013
Rated 2 out of 5 by Avee Bad service
We stayed at the hotel where the planes are always delayed and the hotel mess shuts at 2200 hrs. The staff does not understand english, the rooms offered were bad, stinking of paint and not ventillated. I had to request cook to get me something even a piece of bread with cheese. Veg cousine is not available.
August 28, 2012
Rated 4 out of 5 by Buisnesstraveler Nice quiet hotel
Always use Le Meridien when in Gabon. Nice and friendly service. Hotel in Port Gentil being refurbished to even better standard
September 8, 2013
Rated 1 out of 5 by Phil Poor customer service
Room stinks of cigarettes
Matress was damp
Paint pealing off ceiling
laundry missing till late night
No mosquito control in restraunt at night
Toilet hardly flushes
Sewage flooding in corridors
Paying for internet after paying an expensive price fro room
February 13, 2013
Rated 1 out of 5 by HWE39 Hotel Ovarall Review
No TV programmers in my check in room, then have to change room after 5 days.
Hot water was not working, have to shower with cool water everyday.
A lot of mosquitos at the receotion.
Hotel was old lack of maintenance.
The price too expensive.
February 2, 2013
Rated 3 out of 5 by cedric84 This hotel has some fantastic Friday Nights
My stay in this hotel was okay but some improvements are necessary (refurbishment of the buildings, front office people need to be more punchy and available etc.).
Special thanks to the Sales & Marketing team
I will probably come back ;-)
February 11, 2013
Rated 1 out of 5 by charminfrog Badly management
Overall, hotel was badly managed. Room is still under construction with leaking here and there. Old furniture. Hallway of hotel room kinda creepy. Doesnt look like a hotel, more like cheap student hostel or eerie hospital.
February 13, 2013
Rated 1 out of 5 by Verzule 26 july stay
Dirt room, no room for me even with a reservation, no internet , and the worst, no water and the waitress asked me if i wanted a water bucket?????????
July 27, 2013
Rated 2 out of 5 by James60 Not satisfied
Needs to be upgraded to deserve to stay as a Starwood Hotel
March 29, 2013