Rated 2 out of 5 by James60 Not satisfied
Needs to be upgraded to deserve to stay as a Starwood Hotel
March 29, 2013
Rated 4 out of 5 by Guillermo14 5-star for African Standards
Compared to other hotel options in Port Gentil, this hotel stands far above the rest. You cannot expect the same Le Méridien quality you'll find in other (more developed) parts of the world; however, the sheets will be clean, the air conditioning will work, they'll have a generator (it sometimes takes a little while to kick in), and the breakfast will be excellent. Local staff are definitely slow and can often be quite uncooperative. They may even refuse to understand English, Spanish, or Portuguese. Fortunately, Lubica from the hotel's marketing department is an absolute gem, who will happily translate for you. Note that the pool is often closed, most of the power outlets in the lobby don't work, and the entire place could use a good paint job; but, again, compared to your other options in Port Gentil, I wouldn't go anywhere else--in spite of a rather high nightly rate and a ridiculous surcharge for Internet (which I found out on my last night they waive for SPG Gold and Platinum).
June 18, 2014
Rated 3 out of 5 by nns2012 First time is a surprise
If this is your first trip to this part of Africa then you could get frustrated when dealing with some of the local staff. However, they seem to try hard and mostly start with a smile. You just need to ask one thing at a time and don't be in a rush. The management (Florian and Lubica) are very helpful so reach out for them if needed. The hotel needs renovation which I understand will start in few months. Rooms are not great but are clean and ok. Food is ok. Internet is available almost everywhere but not very fast and typically have to pay for it. Don't go with high expectations and you will enjoy your stay for business.
September 24, 2013
Rated 1 out of 5 by MLAW worst in 12 yrs
have stayed at this hotel for 12 years ... this stay was the worst
June 8, 2014
Rated 2 out of 5 by gfdenis Hotel needs improvement in service quality
Good impression on front desk people. Good impression of the waiters at the Bar/Lounge.
Good service from Lydie at the Business Center.
The breakage of the power generator was not acceptable and way too long. Upon arrival, I missed a plastic curtain in my bathroom, no plug for the tub, one lamp was missing in the room and the arm chair was not complete. In the bathroom the fixation of the shower was broken. Part of these problems were solved, not all. I do not understand the 12.000FCFA/day for the internet. You have to make a special request to keep one towel in your room during the day because they are taken out in the morning (the hotel you have 2 sets available so they are changed)
February 20, 2013
Rated 1 out of 5 by PaulMcP 1star hotel, a joke to be part of SPG
Conference was planned for the Mandji, one of our party arrived a day before, no hot water, 4/5 light bulbs missing, generally very poor condition of room.
8 or so others due to check in a day later only to find out booking cancelled at last minute.
Still used conference facilities, which were satisfactory, but toilets a joke, not cleaned, tap hanging off, hand dryer not working.
How SPG put there name to this is unbelievable considering the usually high standards.
As a result of cancellation and shortage of hotels I was forced to sleep on a friends sofa for one of the nights here.....
November 29, 2012
Rated 1 out of 5 by Cees25 Regional Director
Absolutely no value for money, filty appearance, many items in room not working, even when came first into the room, room was not cleaned, dirty stains on mattras, poor shower, everything overpainted in black pait, makes you feel depressive. To many employees doing nothing, some in the dining area give you an impression to go away like you are too much we don't like you. Food is very good. Water in hallway, halway stinks Paying CFA129.000 (Libbreville is CFA122.000) equivalent to Euro 200??? Please assure that for that money you show that your guests are welcome, I was informed by all business partners in Port Gentil not to use the Le Meridien, so apparantly it is known in town that your hotel is not liked
March 10, 2013
Rated 4 out of 5 by OGUWUIKE1 Cheerful people, great service
I am happily recieved on arrival and all the staff makes you feel welcome like family.
May 25, 2014
Rated 2 out of 5 by Kurt12345 not too happy
have stayed at many Starwood hotels but this one falls short of the norm
May 22, 2014
Rated 2 out of 5 by 40Countries This hotel has great potential
I had a comfortable stay at Mandji. Hotel staff are wonderful, friendly and accommodating. Staff at the front desk spoke English fluently which was a great help. The hotel is kept clean and tidy but signs of disrepair are starting to show. Although my room was well maintained and the linen always clean and fresh there was a smell of paint and cigarette smoke. There are signs of poor workmanship and deterioration in the structures of the bathroom. I was disappointed to see the pool empty. In the absence of a fitness centre I was expecting to swim everyday. It is evident that this was once a class hotel and with a little more effort and investment, I'm sure that it can achieve that again. As taxi transport in the city is far from ideal, I am also disappointed that the hotel does not run a shuttle service.
March 10, 2014
Rated 2 out of 5 by OceanRig54 No water but great food
Did arrive on July 12 in the evening after 4 long flights in a row (25 hours total) and wanted and needed a shower. There was no hot water and very little cold water. I told front desk and they told me they where working on it. Had to go to bed without a shower and hoped for a shower or bath next morning. Woke up next morning to the same situation. No hot or cold water. Hotel need to be maintained / repaired instead of only painted everywhere. Heavy paint smell everywhere in and outside rooms. More towels need to be put in every room. This is my third stay at this hotel and always lack of towels.
Staff is very nice and help full and food is great. AC is also great. Prices are way to high and shocking. Port Gentil and Gabon is a very safe place to be and all people are very friendly
July 14, 2013
Rated 1 out of 5 by Browny69 Meridien name unworthy
I regular stay at the hotel but over the last half year hot water is non existent of which guests are not informed at the reception. This stay was no different;No towels on arrival, the AC remote missing, no tea kettle, heavy paint stench. Reception staff apologetic but show clear lack of interest and do not bother to record the complain or call the Supervisor / Manager. Greatly unsatisfactory for a "1st Class" hotel for which my company has to pay the 4* price!
July 28, 2013
Rated 1 out of 5 by nsch0321 Just not worth the money
The room was ok but the furniture not taken care of. Internet is expensive. The toilet was running and when I once dared to ask for an iron they brought me a broken one without an ironing board because they don't have that. Just really not worth all the money you pay.
April 4, 2014
Rated 1 out of 5 by Unhappyme Avoid when possible
Ten years ago this mosquito invested hotel was already below average and now it's below acceptable. Hotel is constant under reconstruction but that doesn't stop them from renting out affected rooms. Resulting in noisy, unattractive environment. Overpriced small rooms with only the very basic furniture, re-painted several times. No mini bar, no water kettle, no Iron, no nothing. Towels are taken in the morning, returned in the night. Pay for WiFi, 25 US$ per day!!!!! Lunch buffet is the same every day, left overs turned into mixed salads. Their is absolute no management, personnel is arrogant as if it is the costumers lucky day to be allowed to pay over 200 US$ for so-called 4 star Meridien Hotel. If it was not for the shortage of hotel rooms in town this one would be empty all the time. Not the name Meridien worthy and should be banned from SPG
March 18, 2013
Rated 3 out of 5 by Som3a The hotel requires a lot of maintenance
The hotel have a an excellent location but it is very old and required to redesigned and will have a very good future
The best thing i have seen in this hotel is the managment team especilly the sales manager she is very co-operative, kind and an excellent level of hospitality this is the only appreciated thing in this hotel and if i come back to this hotel. it will be because of the managment team.
September 12, 2013
Rated 3 out of 5 by gfdenis Recetn stay
Fiendly staff at front desk and at the Bar.
Need a second set of towels in the bathroom (all taken out during the day).
Appreciated the recognition of SPG Gold status. Room at second floor needs repainting (ceiling room 240 heavily stained and bathroom). For months, TV channels available at the Bar is not available in the room ... why ?? Only 4 French channels available in the rooms .... .
June 1, 2013
Rated 3 out of 5 by John This Hotel Is not Changing
Does not recognize SPG (never done with me). Every stay requires SPG number. Even then, they still subscribe you afresh. Breaking utilities (water closet, etc. The Restaurant has large number of mosquitoes which are such a nuisance in the night during dinner which require waiting for up to 1 hours for orders met. myself and my guest made orders only for the orders to be messed up by mixing 1 item or the other to someone that did not make the order.
The Internet facility is simply cheating. Internet rate is charged per hour and for 24 hours. I bought 1 hour, used 25 minutes, logged out and on login back in lost the balance. Then bought 24hours and got only 12hours and lost the balance. I was forced to buy another 1 hour again. Front desk staff are aware of this and usually offer to negotiate the payment. I told them on this last stay that I will never ever buy internet time ever again at this hotel.
April 4, 2013
Rated 1 out of 5 by HSEman24 Rooms on ground floor are damp
If you are going to stay here couple of pointers
1.do not accept a room on the grond floor as the beds are damp almost wet
2 The rooms 2nd and 3rd are basic and they cost arond the same as you would pay for a hotel in London but with none of the benifits Breakfast is not included
Beer spiits and wine equivalent to London prices with none of the benifits
February 14, 2013
Rated 4 out of 5 by OGUWUIKE1 Only real Hotel in town
The hotel is old but all the features of a real hotel are there. I prefer to stay in this hotel because on the whole it's better that the rest in town with continued improvement of the facilities.
The staff are good and helpful
February 19, 2014
Rated 3 out of 5 by MPStephane Restaurant, bathroom, TV set
Service at diner time in restaurant is unacceptable to long. wait about 1 hour for the main course. without my friends on the table i will have leave your restaurant.
Bathroom has a poor level maintenance.
It is a shame to have HD TV in the room and a so bad quality reception of image. to be fixed.
November 30, 2013
Rated 4 out of 5 by M666 Always a Pleasure
It's always nice to come back to Port Gentil and see the familiar faces at Le' Meridien. The management team always does what they can to help and provide a level of comfort that has made my stays enjoyable. I will continue to stay at this hotel when visiting Port Gentil.
October 2, 2013
Rated 1 out of 5 by Biker44 Poor value
The hotel is very poor value for money. There was no hot water for the first 24 hours of my stay (and no apology or warning) and wifi would cut out for hours at a time despite being very expensive. On the plus side, staff were friendly and the food was OK.
September 7, 2013
Rated 1 out of 5 by Phil Poor customer service
Room stinks of cigarettes
Matress was damp
Paint pealing off ceiling
laundry missing till late night
No mosquito control in restraunt at night
Toilet hardly flushes
Sewage flooding in corridors
Paying for internet after paying an expensive price fro room
February 13, 2013
Rated 1 out of 5 by HWE39 Hotel Ovarall Review
No TV programmers in my check in room, then have to change room after 5 days.
Hot water was not working, have to shower with cool water everyday.
A lot of mosquitos at the receotion.
Hotel was old lack of maintenance.
The price too expensive.
February 2, 2013
Rated 3 out of 5 by cedric84 This hotel has some fantastic Friday Nights
My stay in this hotel was okay but some improvements are necessary (refurbishment of the buildings, front office people need to be more punchy and available etc.).
Special thanks to the Sales & Marketing team
I will probably come back ;-)
February 11, 2013
Rated 1 out of 5 by charminfrog Badly management
Overall, hotel was badly managed. Room is still under construction with leaking here and there. Old furniture. Hallway of hotel room kinda creepy. Doesnt look like a hotel, more like cheap student hostel or eerie hospital.
February 13, 2013
Rated 4 out of 5 by Von017 Quiet place to stay
I have a good experience last time, the room was really comfortable and quiet.
January 19, 2014
Rated 1 out of 5 by Verzule 26 july stay
Dirt room, no room for me even with a reservation, no internet , and the worst, no water and the waitress asked me if i wanted a water bucket?????????
July 27, 2013
Rated 4 out of 5 by Buisnesstraveler Nice quiet hotel
Always use Le Meridien when in Gabon. Nice and friendly service. Hotel in Port Gentil being refurbished to even better standard
September 8, 2013