Rated 1 out of 5 by liesl19 Not truly a Le Meridian experience
Upon checkin, we were told we were getting a "newly remodeled" room. If that is the case, I fear for the guests staying in the old rooms. The hotel has great location, but is clearly old and the elevators are very noisy. Upon entering the room, it appears a rock band has trashed the bathroom: the sink faucet wobbles so much it is difficult to turn on and perching on the toilet is an act of faith that it will remain secured to the floor because it is so loose and wobbly. For the final insult? A cold shower each and every day, regardless of the time of day you try. Extremely disappointing.
May 29, 2014
Rated 4 out of 5 by CAWF Helpful Valet
My husband has mobility challenges and the valet staff went way out of their way to accommodate our needs. Both the front desk and valet staff could not have been more helpful.
The room was clean, larger than expected, nicely furnished with a comfortable bed.
Could hear noise from metro during the night which may be the trade-off for convenient location.
September 16, 2014
Rated 3 out of 5 by thewayofthefuture NYE 2012/2013
Convenient location 1 block from Guy-Concordia Metro; 24-hour convenience store, art museum, bars/restaurants nearby
Junior suite is not really a suite at all, rather it is just a larger room with a couch and jacuzzi tub.
Internet is terribly slow and requires constant re-authentication. Accordingly, I would not recommend staying at this hotel on a business trip.
January 3, 2013
Rated 2 out of 5 by Chichi Not for business travellers
Very disappointed in this hotel. Not what I expect from an SPG category 4 hotel. Very small and dark. The elevators are old, tiny and dingy. Feels like you are in some sort of weird after hours club. Actually kind of creepy. First time I've been to a hotel as a platinum member and had to choose between welcome points and breakfast. Chose the points because ... No exec lounge. No hotel restaurant. And the fitness centre was a joke. 2 treadmills, 1 stationary bike and a few weights. Really? Hard to get a cab in the morning. No cabs waiting outside hotel. Upgraded to "penthouse". Rooms cozy and clean. But, bathroom tiny with dark brown marble and no counter space. Couldn't leave anything in there without fear of it falling in toilet. Bed uncomfortable and not a nice view considering it was the "penthouse" (rm 1552). Heater made so much noise all night long. Booked to stay 4 nights. Left after 1. Moved to another SPG property. Not for me!
April 26, 2013
Rated 5 out of 5 by HarryF Surprised Regular
I stay at the Le Meridien 5 to 6 times a year when I am teaching at Concordia. The hotel is conveniently located close to where I teach. This year we had a newly renovated room . My wife and I loved the renovations. The renovation is nothing spectacular but they have put in a new desk workspace, new couch, and comfortable lounging chair.
The couch and chair are extremely comfortable and a lot of clutter has been removed, namely the larger older couch and coffee table.
We love the renovation and always enjoy staying her and the staff are great and give excellent service.
January 12, 2014
Rated 2 out of 5 by LBnDC Tired Hotel
I agree with the comment below this one. The hotel is dated and worn down. Very disappointed although I did appreciate the friendly staff
August 7, 2013
Rated 2 out of 5 by FalconEye Not staying at this property again
I am a frequent business traveller and stay mostly in SPG hotels. This was the first stay at Le Meridien and I had very high hopes. The front desk staff is very welcoming, Rooms were clean but felt cramped. I like to workout in the morning but they have such a small gym that i lost all interest. It felt like they converted one of the guest room into gym. I purchased the breakfast package but what i got is cold breakfast only. I did not eat breakfast there for rest of my stay. But my biggest disappointment came when hotel charged me $800 for the carpent stain. Yes I made the mistake and spilled some food while eating but i did my due dilegence of informing hotel staff right away but they never mentioned that there might be a charge for the stain. They just said don;t worry we will take care of it for you. After i left the hotel my credit card is charged with almost $800 for this stain. I sent couple of emails but looks like staff is unforgiving and not interested in helping out their loyal SPG customers. I never received the receipt for the work they did. $800 for carpet stain seems outragous with no proof of work. I am left with bad memories at this hotel and have decided to never stay at this Le Meridian. It's been a year since I am staying at hotels in Montreal and I can tell you there are lot of good hotels in the area for the same price.
March 15, 2014
Rated 4 out of 5 by Dojang Wonderful Staff facilitated our stay
The newly renovated room was a waste of the hotel's money. The carpeting and the wall paper were the best features. Manager Massimo Urzillo was unavailable to show him that: No telephone in room. No mirror in room. Fancy fixtures but poor lighting. No room to hang clothing (extremely small space). No electrical outlet for coffee machine. Outlets to recharge cells and iPads are near the floor. Staff.....Robert,Cedric, Joanna, Amanda, Michael, Taha, Peggy,...are what make the hotel.
May 8, 2014
Rated 2 out of 5 by lmi00 A disappointment
The hotel is in a great location, but it was a disappointment overall. The room was very tired to say the least with a huge patch of peeling paint in the bathroom. I understand the hotel is undergoing an update, but perhaps some rooms should just be closed until they can be re-done. Since the room was booked for Osheaga and only used to sleep after a long day, it was okay, but it would not be room in which one would want to spend any time. Would I recommend it? No.
August 6, 2013
Rated 3 out of 5 by whatever Le Meridien Montreal - Bad Internet
I have stayed many times at Le Meridien Montreal and now remember their WiFi is programmed to reconnect every few minutes. This is to prevent movie downloads and Skype calls. Staff insist computers look for strongest signal and reconnect, but with full signal strength indicated, the excuse is hard to buy. Hotel is in a great location and staff are very helpful, but Wifi is bad and the breakfast is the identical items everyday.
March 25, 2014
Rated 2 out of 5 Hotel needs some upgrade
Hotel looks much better on web site than in reality. A/C did not work (however quickly repaired), no cold water running out of sink fawcett and mini fridge not working. Also, not enough car parking facitities (had to park a few blocks away) Other than that the staff was friendly and did its best and the Manager even called me back to appologize - I thought that was a very nice gesture. Overall, the hotel needs a face lift however bed was comfortable.
August 8, 2013
Rated 3 out of 5 by Cylon 2nd stay at this hotel
i got in late and immediately turned the temp down to 19.5 from 25.5 C. tossed and turned all night to wake and realize the AC was broken and now it was 26 C.
when i checked out i was asked "how was my stay" and told the agent. he said, "Oh sorry" and then handed me my bill? didn't really seem to care. i have to go there 2 x a month so i guess i will find another hotel
September 6, 2014
Rated 3 out of 5 by Doylemac Needs updating
Was disappointed in this Le Meridian property. Lobby, elevator, rooms all tired looking and in need of some updates. Was upgraded to the 14th floor. If this room was an upgrade, i'm glad that I was not in the std room. All that to say, the service was excellent from anyone that I met during my stay, as well as how housekeeping left the room. (Altho' carpet needed to be vaccumed; found a dried contact lens next to the bed).
January 18, 2013
Rated 5 out of 5 by Kenny54 This hotel is in a grest area of Twon
when in Montreal i always stay at this hotel , the staff is great and make you feel like you are at Home among friends
September 7, 2014
Rated 5 out of 5 by bennie great experience at the hotel
Great location on the west side of downtown, smaller property that gives a nice sense of intimacy. As a platinum SPG member, was upgraded to a larger room that was incredibly comfortable. With the proximity to Mt. Royal Park, it was easy to head up the hill for a beautiful run and be able to take in the views of the city. Will definitley be back.
August 31, 2012
Rated 5 out of 5 by TravelingMan Third time in Montreal at this hotel...
Staff is extraordinay, from the bellman to those behind the desk. They upgraded me as they've done the other 3 trips to a nice corner suite (Platinum perk). They recognized me everytime I came down to get a Taxi or head out. Great location and better staff.
June 21, 2012
Rated 4 out of 5 by Flyingtailor great little hotel
A very nice small hotel service has been great I stay here at least 3 or 4 times a year.
April 24, 2012
Rated 1 out of 5 by Wonko Not an upscale hotel avoid
This is supposed to be an upscale property. Booked it for night in June 2013 using 11000 SPG points. However, the rooms was small cramped, carpet is worn and old. The bathroom of the room I was assigned was very small and cramped almost to the point of being claustrophobic. Paint was peeling and there were paint bubbles by the bathroom door. The mirror was low in height so I had to bend to see my face in it. Overall the hotel, room and bathroom were not up to the standard of a Starwood Property. Very disappointed with the property. I don't think I will ever go back to this property.
June 30, 2013
Rated 3 out of 5 by NYNY49 Great Staff!
Easy check in
Young, energetic staff, always helpful
(Joanna and Joey)
Full, cold breakfast included in a sleek, modern decor dining spot within hotel.
Although modern in lobby and dining areas, room decor is traditional, perhaps due to refurbishing.
Modern decor would update it. Located in the Quartier Musee.
Within walking distance to many galleries, Beaux Arts Museum,
wonderful and free for all permanent collections!
Also within walking distance to Mt Royal Park and Overlook. Downtown, but outside all the mad hustle. Quiet and relaxing. Definitely would return
August 13, 2013
Rated 1 out of 5 by PA02467 Deeply disappointed
Stayed at the property for a 3 nights this past long week-end for a family stay. I have been frequenting Starwood properties for 15+ years, many of those as a platinum or gold level member. This was by far my worst Starwood experience ever and one of my bottom decile in any North American hotel.
- Toilet bowl not being cleaned despite visible dirt
- Towels not being replaced when dirty and left on the floor (as the green program states)
- Wet towels being left in random locations in the room after housekeeping had done the room
- Coffee service being randomly replenished
- Defective fawcet in bathroom
- Completely botched breakfast order for 3 out 4 orders
After (very politely and calmly) bringing this up with both the front desk, manager AND a SPG customer service in a couple of occasions the net/net was one night's free parking out of 3 and 5K starwood points (which don't even amount to one night in an equivalent Category 3 property).
The only thing that was less acceptable than the quality of the experience at the Meridien Versailles is the manner in which they AND SPG handled the incident after the fact.
Deeply disappointed. So much so, that in over 20 years of personal and business travel, this is the first time I feel compelled to write a review.
February 22, 2012
Rated 2 out of 5 by Odyessus11 Weak Hotel
I stayed at this hotel for two hot and humid days. The air conditioning in my room would operate for 15 minutes and the fail completely. There was no air circulation and the low temperate was 74 degrees F. The air conditioning unit required a manual restart each time to get it to run for the 15 minutes. I reported this in detail to the front desk and it took four tries by maintenance over two days before the problem was fixed. All communication to the hotel with the exception of the fourth try was by me.
I liked the room but it was clearly not maintained. The curtains were off their track and they would not close. The curtain problem was fixed immediately.
July 14, 2014
Rated 2 out of 5 by FranSan Overpriced and unsatisfactory
The outrageous price we paid in August was not reflected in the room standards. Our a/c did not work for both nights, we had maintenance in the room at 2am trying to blow dry heat to melt the frost on the a/c unit. Maintenance advised that the same problem occurred a week earlier in the room, so why this room was rented out without being checked prior to rental is a reflection of the poor customer service at this hotel.
August 19, 2014
Rated 2 out of 5 by Frequentflyer99 Run Down
This hotel is not at all what I expected from the pictures and hotel name. The elevators, rooms, bathrooms, hallways are all run down. It does not look like they have done any maintenance on it in years. Television wasn't working in the room either but it was too late to worry about having it changed. The bed was uncomfortable and I woke up stiff as a board. The only good thing was the location and the good evening service in the attached restaurant.
April 14, 2014
Rated 1 out of 5 by AppRedDevil All Kinds of Issues
We booked 2 rooms and brought our friends with us. This was a poor experience for them. When we arrived they noticed that the toilet was loose and when they flushed it leaked on the floor. The staff came and fixed it but used towels to mop up the water and didn't leave them any towels. The bath drain was clogged and backed up as they showered. They could not open the safe and their money was inside. On the first day their air conditioning did not work well, on the second night it stopped working altogether and they had a terrible nights sleep. We booked this hotel because it was supposed to be 4 stars and we wanted a little bit upscale but this was a huge let down. We brought this to the attention of the front desk but all they offered was $100 discount.
August 6, 2014
Rated 2 out of 5 by paragon concordia
mechanics of room did not work
Switched to second nicer room and still a/c did not work
staff never brought items requested
gym never had water
general sense no one knew what was going on
but staff was nice even though they had issues to work with
May 27, 2014
Rated 3 out of 5 by BadBob Not what I expected from a Le Meridien
The location was great for visiting museums and for access to the park. The staff were very friendly and helpful. I had used suite upgrades to upgrade my room to a suite - this was a disappointment. It was nothing but a slightly larger room (by comparison, when I have stayed at Le Meridien Chiang Mai I have always been given complimentary upgrades to a large multi-room suite). The fitness center was ridiculous - a couple of pieces of cardio equipment and some random light dumbbells. I would get more at a budget hotel. I didn't try the food and beverage. Perhaps travel in Asia has spoiled me, but when I stay at a Le Meridien (or any Starwood property) in Asia my Platinum status always gets me a free buffet breakfast. This seems not to be the case in North America. Why should I expect a reduced level of hospitality when traveling in the US and Canada?
October 3, 2012
Rated 1 out of 5 by Nanno Not a good hotel
Not clean, HVAC not working properly, slow elevators, very dated.
June 1, 2014
Rated 1 out of 5 by RBCOpenattendee Needs work...
We stayed in the hotel attending the RBC Cdn Open. We initially wanted to stay at Le Centre Sheraton Hotel which is a terrific hotel but was talked into trying Le Meridien by reservations as it was described as a boutique hotel with charm.
When we arrived at a fairly late hour with our children, the A/C in the room was not working and the room was stifling. To the staff's credit, they were responsive and offered us a better room which we took, but it constituted us having to move our kids that were asleep, along with all our luggage to the next room.
While the next room was nicer with a working A/C unit, it was one of the unrenovated rooms and it showed. The washroom was very dated as was the furniture. The TV reception was poor and the A/C unit ended up breaking again (it was fixed but clearly the hotel is in dire need of an overhaul).
In short, it was a disappointing hotel to stay at but staff was friendly and did all they could. I would not recommend a stay there until they have fully renovated the hotel (fixing all A/C units would be a start as they are extremely old). I wish I stayed at Le Centre Sheraton Hotel instead.
August 19, 2014
Rated 2 out of 5 by Bella1972 Not Typical of Meridien Chain
Hotel staff were very nice; but, hotel itself was dated. The room requires repairs and updates. The washroom had peeling paint, dated fixtures, hair dryer wasn't working, the toiletries were terrible. The room itself was a good space; but, dated in decor. The air unit made lots of noise making it difficult to sleep. I wouldn't stay here again.
March 4, 2014
Rated 1 out of 5 by Ko2003 Small queen size bed e deformed mattress
Queen size bed has width between double and queen, and mattress is totally deformed (appearing over 10 years of use)..Bathroom is small as of cruise ship´s one.
I can´t see how SPG classified this as CAT.4.
I couldn´t see also how this is a boutique hotel.
Stay away if you are looking real CAT.4 hotel.
Hotel location is good.
October 31, 2013