Rated 5 out of 5 by ThreeGo Very good experience
Nice hotel, the place and outside view are very good, Especially thanks to lobby bar Lucy and reception Sarah, really nice and professional, thanks for that.
August 24, 2014
Rated 5 out of 5 by RochelleG Great service
I had a difficult issue that the on duty manager, Alex, went to a great deal of trouble to fix for me. Alex and his staff were extremely helpful and courteous.
August 23, 2014
Rated 5 out of 5 by ellenandbaby Good place for family time
The hotel just looks like a park. You can relax yourself by all kinds of ways. Biking and swimming are recommended. Sands are the most beautiful thing for kids. Wonderful.
August 11, 2014
Rated 3 out of 5 by chenying I'm disappointed, maybe because of the timing...
Maybe becuase it's a weekend - lobby is crowded, no one takes our lugguage, no one greets at the gate, and even no towel at the swimming pool!...... it's far from my expectation to the brand.
July 21, 2014
Rated 4 out of 5 by angele nice hotel, so so food
great environment, nice swimming pools (indoor and out door), a lot of options for family activities, specially the family with young kid(2-10 years), very comfortable room with kind size bed.
the breakfast quantity is OK, but the taste is just so so.
July 14, 2014
Rated 2 out of 5 by JM178 service depreciating/ needs improvement
I came many times in yhe past with my (Chines) wife and son and were both very disappointed by service and attention from staff vs previous times.
June 23, 2014
Rated 4 out of 5 by 49C7 Good facilities
Good location and facilities, I still don't think that Gold members have any advantage when travelling in China
May 19, 2014
Rated 3 out of 5 by stq88 Unfriendly Staff
The facility is OK and good for the family with kids. However, the staff at the receptionist (trainee) and at the restaurants were really bad. 1. Not familiar with the process. 2. Not friendly at all.
September 15, 2013
Rated 1 out of 5 by JC35 This hotel is like a wet market
Service at the restaurant is bad and there is very limited options for food. You have to queue for 45 minutes for breakfast which cost around USD 40 each person. No spoon or fork on the table and not enough waitress to serve.
Not a good hotel for relaxing in the weekend, since it is often filled with hundred of family group.
No ambience of a category 4 SPG hote/ or resort
For the price that you pay, no value for money
June 1, 2013
Rated 4 out of 5 by Makrele666 Outdoor Pool Closed :-(
Overall it was a good stay. However, negative was:
a) The outdoor pool was closed during our entire stay over Labor Day. Actually that pool was the main reason to go there in the first place. Weird enough the outdoor pool was open until 29 April 2013, but then closed over the May holidays, were there were enough customers to use it and it was very warm, too. That does not make sense at all. Furthermore a sign displayed "outdoor pool is closed due to winter, will be opened late spring". That is a lie, as the outdoor pool was open days before. Very disappointing, and brought me down the entire stay.
b) The receptions staff could not find my SPG number in the system. I forgot my card and no, but she was not able to track me in the system...
May 1, 2013
Rated 5 out of 5 by Jack747 SO GREAT
This hotel met all my needs and my room was beautiful. The views were so great. Plus there building an extension of Happy Valley!
Thank You So Much
April 9, 2013
Rated 1 out of 5 by David Too many kids-family guest
The hotel obviously intended to fill in the rooms during the Chinese New Year holiday by promoting kids family group guests, which resulted in over capacity in everything and huge noise in every open/public space. It shouldn't attract so many kids family while not separating with other guests, it seems the hotel has no experience in dealing with such situation even though they launch such programs in regular weekends as well. Hundreds of noisy kids and noisy parents/grand parents make other guests into uncomfortable mood.
February 13, 2013
Rated 4 out of 5 by Ben2012 A pleasant escape from the city
This was my first time at this property, so it was a pleasant change of scenery. Less than an hour away from the city, this property is located "away from the hustle bustle", and you feel like you are at a resort.
The Sculpture Park just next door provides for a great stroll, and the mini-beaches are a nice touch.
Not the place for you if you do not enjoy staying inside the hotel for the entire duration of your stay, or if you need easy access to/from public transportation.
September 20, 2012
Rated 4 out of 5 by ranger The best hotel in the area
It is a beautiful resort outside Shanghai city. Room is nice but shower is bad similar to 3 stars hotel. Choice of restaurants is limited and food no good.
Staffs are friendly but need more training. Concierge is efficieny and arranged transportation with no difficulties.
June 18, 2012
Rated 3 out of 5 by Fredrik Potential for improvements
Hotel is located quite nicely just outside Shanghai city center, with easy access by either taxi or subway. Both indoor and outdoor pool and a nice park to walk around in makes this a nice oasis and getaway from the city. Room was nice and spacious with very comfortable beds. There was a lot of confusion regarding SPG benefits and front desk staff couldnt give any clear answer on what the benefits are for Platinum members, and from 3 different people i got three very different answers so I was actually never able to figure out what they really were...
June 4, 2012
Rated 3 out of 5 by minmog 普通のレジャーホテル
May 14, 2016
Rated 3 out of 5 by dellerpon 少しの改善をすれば、更に良い
March 22, 2012
Rated 5 out of 5 by suiht 度假休闲的好地方
August 9, 2016
Rated 4 out of 5 by 7331025 上海地区度假及亲子的最佳酒店
无数次入住了，也就这样吧。中规中矩的度假酒店，上海地区唯一的依山傍水酒店，主打亲子牌。 生意一如既往很好，对SPG白金也一如既往不屌。呵呵。 他家的中餐厅经常有时鲜菜肴，是个好选择。
July 25, 2016
Rated 1 out of 5 by Elven24 非常糟糕的一次入住
December 30, 2015
Rated 3 out of 5 by Zhao2014 环境A 硬件B 服务C 食物D
如标题所示 可能客流量太大 比其他艾美酒店服务水准差一截 员工服务 意识 连外地艾美都快赶上了 环境 空气很棒 早餐甜点少得很 晚上西餐厅2**的自助餐不行
周末结账 工作人员不分优先 都让你老老实实排队结账
December 6, 2015
Rated 3 out of 5 by LordK 适合家人出行的酒店但是服务亟待提高
October 12, 2015
Rated 3 out of 5 by LordK 人的因素影响了入住兴致
September 23, 2015
Rated 3 out of 5 by oranchen 设计标准不错，设施略陈旧，服务相当一般
July 24, 2015
Rated 4 out of 5 by Jeffrey2015 小朋友很开心
May 31, 2015
Rated 5 out of 5 by Polarbear7327 适合带孩子去度假
May 25, 2015
Rated 5 out of 5 by LIFEVOYAGER 阿姨让我感动
April 5, 2015
Rated 4 out of 5 by jerry28 总体非常满意
December 27, 2014
Rated 5 out of 5 by YIYI11 非常适合亲子游的酒店
December 26, 2014
Rated 5 out of 5 by webberchan 非常不错的入住体验
November 26, 2014