Rated 5 out of 5 by anne299 a precious gem in Malta
we have just come back from a wonderful stay at Le Meridien St Julian's (Malta). it was the most wonderful holiday we've had for a very long time. Well done to all staff - who were always going out of their way to help.
July 11, 2014
Rated 3 out of 5 by traveller89 hotel service needs to be improved!
the receptionist on check in was very profesional, although we waited by the reception area for more than 10mins, we were upgraded to a junior suite and that was a plus. Unfortunately, the room had a locked interconnecting door to another room, and in the middle of the night someone from the other side, tried to unlock the door, bang and knock on it along with other noise... This was really frustrating and we could not go back to sleep even because the pillows were extremely too soft... (in my opinion) Something which I was really disappointed with was, breakfast... By 9am most things were finished and not replaced, to name a few chocolate fondue, doughnuts and pancakes.. I must also add, that no lactose free milk was available... In my honest opinion, I think that these minor problems should be dealt with. Rather than having the receptionist apologising!
I am sorry to leave a review of this nature, but I have had better service in other hotels and resorts around the world and thought it is a shame not to do something about it, since balluta bay is one of the most spectacular views around st julians and sliema!
September 27, 2012
Rated 5 out of 5 by Soundman Silver anniversary
To celebrate our silver wedding anniversary we decided to holiday in Malta staying at the Le Meridien at St Julian's. What a great decision that turned out to be, from the day we arrived till the day of our departure the treatment by the staff was second to none. The hotel facilities were clean, modern and very comfortable, we had a spacious suite over looking the bay with a double balcony which made sitting on the balcony a treat.
We had a few requests of the hotel namely the delivery of flowers and champagne the morning of our anniversary which was delivered at the appointed time, with a surprise cake and bottle of rose cava compliments of the hotel management.
The complimentary cake and cava aside I cannot fault this hotel in anyway shape or form and would highly recommend a trip to the hotel spa.
July 6, 2014
Rated 4 out of 5 by Tom36 This hotel has great dinner !
The bed was to hard and the efficiency by breakfast could be better.
July 10, 2014
Rated 4 out of 5 by xxxxxxxxxx2014 Generally good service - but some exceptions
Generally good. Enjoyed location and facilities, and most of the service and staff. The exception was the staff and service at the pool which was really bad.
July 8, 2014
Rated 3 out of 5 by SPGnorecognition to be improved
orange juice at breakfast is not orange juice and in genearl all the juices are low quality ones; no cakes at breakfast (a lot of salty stuff but poor in sweety..good for english people less for the other ones)
no bath gel / slippers refurnished in the room by cleaning ladies;
lifts .. the slower of malta
No WI FI in the rooms (really unacceptable);
bath sink noisy after using water;
I suggest it s time to refresh rooms furniture;
no european adaptor plugs at the desk (unacceptable)
no SPG recognition by the hotel: no newspapers in the rooms, bottle of water not the first day, no fast check out/in)..anonymous treatment for SPGs in general..other chains are more attentive to their loyal patrons..
March 22, 2013
Rated 5 out of 5 by jefin Responsive staff,
We used a suite upgrade and were disappointed to receive a large room that looked out onto a parking lot instead of the sea. When we asked if anything else was available, we were told the hotel was completely booked for the night...and we expected that would be the end of it. Instead, we were upgraded on our second night to a suite with two balconies and a stunning view of Balluta Bay. The staff could not have been nicer about the request.
We were particularly impressed with the nice rooftop pool and the room service, which was surprisingly well-priced. The location is on a very nice seaside promenade, convenient to public buses, and a 20-minute walk to the Valletta ferry.
June 23, 2014
Rated 5 out of 5 by Shimonr2 The best hotel in Malta
We will came again to Malta. and to hotel Le meridian
July 4, 2014
Rated 4 out of 5 by Gballerina Some remarks
Peaple outside of the hotel use the sweming pool on the top 12 level.
The hotel entrence 0 leves is without control and every one can take the lifts have acces in the hotels.
In the room is not possible to have darkness because the drapes are worn;
Wanderfull vew of the Balluta Bay
July 2, 2014
Rated 4 out of 5 by Adila Excellent Value & Location
The Hotel location is excellent.
July 1, 2014
Rated 5 out of 5 by karlragtop Great Holiday
We have just returned from a fantastic holiday at this hotel - the staff were freindly and welcoming and the choice of food and wines were excellent. We were lucky enough to have a large well presented room looking over the bay. Theres no doubt we will return in the future.
June 28, 2014
Rated 5 out of 5 by Gagravarr A good hotel with great views
The hotel is situated on Balluta Bay, just round the corner from St Julians. It has the great views over the bay, but avoids the noise! You've plenty of nice cafes, bars and restaurants within a 10 minute walk though, so you're not missing out.
I had a 9th floor room looking out over the bay, which was really nice. The room was spacious, and had a great view from the balcony, make sure you get a sea view if you can!
The hotel lobby bar has a relaxed feel, with nice drinks and food, but it was quite a bit more expensive than surrounding places. Nice views if you're by the window though. The spa and gym were often busy, but were nice.
My one complaint - the lifts were dreadful. They're incredibly slow, there's no logic to put them where they're needed so often all 4 are together in the basement! There's a loud and annoying noise when you call one, and no guide as to which way one is going when it arrives, so if two come together you don't know which to board...
March 18, 2012
Rated 3 out of 5 by August Could be much better
Stayed here five days on points. No SPG gold / plat check in. Hotel was fully booked mainly with tourists who booked this hotel via travel companies, so checking in took a lot of time. Had to wait almost 20 minutes.
At checking in Gold status was recognized and an upgrade was provided, as well as access to the club lounge which provides small breakfast. Room was basic, but clean with old screen TV’s, small balcony and a nice shower. Bed was ok, but definitely not like a sweet sleeper / heavenly bed like other brands.
Swimming pool is far below average, too small to facilitate the whole hotel and nearly all sun beds were broken. House keeping service was far below standard. Need to call three times for fresh towels and still had to wait for 35 minutes and bed was not refreshed after requested.
Spa area was nice and free of charge to visit. Gym is very extensive and if you need this than this one is very big pro.
Location is ok, a lot of restaurants in the area.
March 7, 2013
Rated 5 out of 5 by e11011960s my experience
from the first day until the last one we enjoy, especially tha twe came with my disable mother', and the treatment for her was perfect.
June 27, 2014
Rated 5 out of 5 by Samour This Hotel has a warm welcome
I am pleased of my stay at your Hotel and I will definitely return very soon, I am very impressed of the service ad the response of the enthusiastic staff
June 26, 2014
Rated 5 out of 5 by Theo12 Memorable stay in great hotel
Our first trip to Malta was made very memorable by our choice of hotel. The hotel is clean, and quiet notwithstanding the internet comments that St. Julien's and surrounding environment is "party city".The staff were very attentive and friendly, especially towards our 6 year old son. The concierge was very helpful with suggestions/tips on tours and getting around that really made our trip memorable. Would stay again in a heartbeat
June 21, 2014
Rated 5 out of 5 by JimJimmerJim Great Hotel
Our second stay at this terrific hotel was even better than our first ... the staff were friendly, attentive and efficient. The hotel is very large, but comfortable and well sited. The food in the restaurants is excellent, and the breakfasts are epic!
June 22, 2014
Rated 5 out of 5 by goldman20 Very well looked after
This is an excellent hotel which goes out of its way to look after Platinum Guests. My wife and I have now stayed at this hotel on three occasions and each time we have been upgraded. On one occasion we took our son and his partner with us and the hotel upgraded them to a sea view room and gave them club lounge access. Nothing is too much for the staff of this hotel. I frankly do not believe the review posted here previously by a platinum guest( they must have been having a very bad hair day).
The only criticisms that I have of the hotel are the lifts, which do need to be upgraded and the sun loungers by the roof top pool which are getting a little tired. I also found the bed a little hard but that could just be my choice.
June 22, 2012
Rated 3 out of 5 by Milo27 Needs improvement
We had to wait for a good one and a half hours waiting in the lobby for our room to be ready. This is surely not acceptable for a 5 star hotel. Truth be told, the manager apologised and complimented us with a bottle of wine but this was time lost from our stay. Staff did not inform us of spg benefits such us the use of the executive lounge which we found out by ourselves. There was no free wifi in the room as indicated by our spg membership. Breakfast needs improvement since by 9 o'clock some items were finished and not replaced. The quality of the coffee leaves a lot to be desired. All in all we had a pleasant stay.
October 13, 2013
Rated 5 out of 5 by cucu1965 Very nice hotel
If you are not really looking for a holiday resort, this is a great place for your stay in Malta. The hotel has nice and big rooms, complimentary parking facilities, a pool and bar on the deck, and it is centrally located. The staff is quite friendly. I got a very nice upgrade to a suite with bay view... could not ask for more.
June 18, 2012
Rated 5 out of 5 by Swedes An excellent stay
Our family of four stayed in two double-rooms. Our SPG Gold membership gave excellent benafits: Room upgrades, breakfast in lounge, cocktails... Staff and management were very friendly and service-minded and went out of their way to give us a good hotel experience. In short, a pleasant stay with lots of nice holiday memories!
January 30, 2013
Rated 1 out of 5 by Power501 Not a Five Hotel
My family have just left this establishment in Malta and we must say we were extremely disappointed with our stay at the Le Meridian. A number of things were of very poor standard and I felt I must highlight them .
Firstly, the staff at reception , in the bar and in the restaurant were very dismissive especially of my two year old toodler and one member even accidently knocked him over and simply turned to me asking me to keep him close as he may disturb other guest. This staff member did not even think to politely apologise. In the bar, the staff talked amongst themselves ,did not serve us and I had to go looking for staff repeatedly for service. At reception staff did not welcome us and at checkout ,staff kept attempting to pressure me to pay my bill in a way that suited them and not me. In the spa, the staff were extremely pushy attempting to pressure me to book extra tretments including during my massage when I was attempting to relax and destress.
The room was to a poor standard, the grout between tiles was dirty, a brown colours, the cups and ice bucket were quite not cleaned properly previously , the cot that requested for my two year old son was far too small. When I highlighted such issues to the accommodation staff the girl seemed to not understand me or speak English well. The room's balcony also faced the car park which was very disappointing.
The breakfast was satisfactory but the dinner was far below the standard of a five star hotel as it was a cavarery which quite sadly looked like a barbeque. I at the very least expect appropriate table service and a good menu at this standard and at such prices I have paid.
In addition, the brochure and hotel were very deceiving as they neglected they state the indoor pool is off limits to children until after 6 pm and the Wi-Fi is only available to guests IF you supply a deposit of no less than 180 euro. Also putting two single beds together and claiming it is a double bed is simply false. It is not an appropriate double bed , it is simply uncomfortable and we received very poor sleep due to this.
The outdoor pool requires painting and cleaning and it is simply demeaning to be served from plastic disposable glasses and plates while staying at a five star hotel. My family and I felt as if we were treated as children.
Finally , I am a SPG member and as the travel agent did supply my membership details upon booking , I supplied them at check in and I was rudely informed I could not utilizes my membership or gain points even though I highlighted it was the error upon the travel agents part.
Overall, this hotel is not a five star hotel, staff are simply rude and especially dismissive of children and do not supply anything for children. The hotel is dirty and requires serious updating and an attitude adjustment I also forgot the mention earlier , I was especially concerns and frightening when I attempted to shower in the health club showers, I noted the part was falling down and was quite a large hole above the shower head as pieces of the shower came loose and dropped on my head..
I would never stay in this hotel in the future in such bad conditions.
May 18, 2014
Rated 5 out of 5 by juve A memorable experience in this hotel
A friendly and a relexing atmosphere. An unforgetable experience. A hotel near the sea and surrounded even with countyside view.
October 15, 2013
Rated 5 out of 5 by Magus great location
location is great, the service is excellent, friendly staff, the swimming pool is rather small..
October 22, 2011
Rated 4 out of 5 by wmwm Good hotel, but deposit for wifi is ridiculous
The hotel facilities were great, staff were helpful, and the food was excellent, but I was asked to provide a 250EUR (30EUR per night) guarentee pre-auth on a card in order to use wifi, presumably in case I used too much bandwidth while in my room.
This is a ridiculous prospect, especially when staying as a corporate-booked guest for a week long event in which I was using wifi all day from 8-6 in the events part of the hotel.
Also, the beds are very hard and with a bad back I found them difficult to sleep through the night in.
May 25, 2014
Rated 3 out of 5 by JackyS ZERO Benefits for SPG Platinum guests
Extremely disappointed that as a Platinum member I was offered NOTHING extra on check in. NO free internet; NO breakfast; NO late checkout, NOTHING at all. TV programs in English are non-existent unless you want to be entertained by various news channels. This is totally unacceptable for a FIVE STAR property. I am extremely disappointed to say the least and am going to cash in my SPG points as they mean nothing anymore. No more will I stay in SPG properties or support SPG. I will rather support programs that reward their Platinum members. So much time, money and effort spent to attain Platinum status only to be treated in exactly the same way I was treated as an ordinary member.
May 15, 2012
Rated 5 out of 5 by doron37 we had a great time!
we had a great vacation. the staff was very helpful.
can't wait to come back!
December 25, 2013
Rated 4 out of 5 by atters Friendly & good value
The staff are all very attentive, friendly & helpful from check in onwards. The buffet dinner in the Scirocco restaurant offers an excellent choice & is very good value for money. The spa & outdoor pool facilities are very good as are the sea view rooms.
May 31, 2014
Rated 5 out of 5 by Didina Excellent hotel
Excellent hotel. I spent a short holiday there and had a great time. The hotel is just fine: good location from which you can easily reach places of tourist attraction. The bus stop is near the hotel and in the area there are excellent restaurants. The hotel has a wonderful spa where you can relax after the long day and the breakfast is very rich and varied. The staff is exceptional and unique kindness. I'll stay again
November 7, 2013
Rated 3 out of 5 by Toothologist Great location
The hotel is located perfectly it is close to getting everywhere around the island. The buffet breakfast was disappointing the food tasted stale and the restaurant always had a bad smell. The bedroom layout is annoying, the toilet is separate from the sink and a distance away! Not my idea of a hygienic setting
The staff were very friendly however and helpful and attended to things quickly
September 14, 2013