Rated 4 out of 5 by Otoo2 The bathroom is moldy
The bathroom was moldy especially the shower. This is a 5 star hotel so I expect more. The GM need to train the staff to focus more on the smaller stuff to really call this a 5 star hotel.
August 13, 2015
Rated 3 out of 5 by atham bad time
no service mind staff. service look like 1 or 2 star hotel
never come back
August 1, 2015
Rated 4 out of 5 by peggy2010 the hotel is normal good.
the hotel is SPF member,but is only normal good in hotel overall,restaurant and staff service.
July 20, 2015
Rated 5 out of 5 by PETERMEX EXCELLENT SPG RECOGNITION
This Hotel is an example of what an SPG Platinum loyal member expect in a special stay and trip. The Staff is friendly and professional. Great SPG Platinum Benefits. Janet you are a Champion and Behalf of Maria and Gerardo Thank You for a fantastic experience and support of Le Meridien Chiang Mai team. The Special trip and accommodations were fantastic. This is the place to stay. Your Mexican Friend Mr RM
July 17, 2015
Rated 5 out of 5 by Beef The highlight of my Chiangmai trip
I was in this small city for a week and and Le Meridien was the highlight of my trip.
-Good / convenient location
-Platinum member room UG and very nice executive lounge and a long drink list for the happy hour. Super!
-most of the staff here are very friendly/helpful
-breakfast is good (and if more variety even better)
-pool a bit small
July 15, 2015
Rated 5 out of 5 by VeryGoodPointsStacey Modern and Luxurious City Hotel
I love the Le Meridien brand and the Le Meridien Chiang Mai didn't disappoint. The hotel is modern and luxurious, you feel like you're in an oasis in the city.
The staff is exceptional and the overall stay was fantastic.
The hotel is in the central area of the city so it's very convenient and has easy airport access. You're in walking distance of everything you'll need.
I was upgraded to a fantastic suite on a high-level floor with direct access to the lounge, which was beautiful. The room had a king-sized bed, a gigantic bath-tub (small swimming pool) and shower. There was a separate area with a toilet and sink.
The living room area was large with a couch, coffee machine and desk. More than enough room for a fabulous stay.
The Le Meridien Club Lounge is amazing. Breakfast is available for those with access to the club. In addition to the buffet, which is plentiful, there is a special egg menu. The hotel GM highly recommended the egg croissant with herbs and he was right, it was delicious. The salmon bagel is amazing too. I could have had that daily.
The Italian restaurant, Favola, is quite good as well. We tried it for dinner where we received a discount as platinum SPG members. The menu is modern Italian with Thai influences.
We had lunch at the restaurant on the main level the day we arrived, they offered great salad specials and we were all quite satisfied with our lunch.
SPG PLATINUM BENFITS:
The platinum benefits are great at the hotel. In addition to the upgraded room, we got a discount on food and spa services, lounge access and exceptional recognition.
The hotel is easily accessed from the airport by Taxi and the hotel can arrange for you.
Overall, the hotel was fabulous. I would absolutely recommend this hotel to anyone visiting Chiang Mai no matter what the reason. You won't be disappointed.
July 10, 2015
Rated 4 out of 5 by Kylie Extremely helpful and welcoming.
Stayed with the family over a long w/e. Unfortunately during our stay there were several minor issues which threatened to disrupt our stay. However, the staff were extremely helpful, particularly the Assistant Manager (Mr Preekun) who went out of his way to assist us and prevent our holiday being adversely affected. All staff were friendly and welcoming and I look forward to staying here again in the future.
July 6, 2015
Rated 5 out of 5 by Danberg Butler service at a Le Meridien?
Spending over 200 nights a year at premium hotels and recognised as a top tier member of hotel's loyalty programmes, it is so easy to identify a property that under performs and so difficult to identify an outstanding property as a guest with status is generally accorded the highest level of service. Further, Thailand is a country that is known for high level of service in the hospitality industry. As such, for me to comment on the high level of service of this property is a true compliment. The difference I found is the attention to detail of their customer service. Aside from doormen almost fighting to assist with a guest's luggage upon arrival, manager, Janet Teo, over heard me asking concierge for strings and tape and immediately offered to send her staff to assist with my packing. Later, she offered to assist me with my airline online check in (without me even asking) and before I knew it, my boarding pass was printed and handed to me! Who would expect to find 'butler service' at a Le Meridien when I have hardly experienced true 'butler service' even at the numerous St Regis hotels I have stayed at in recent times? An impressive team indeed!
Aside from service, the hotel is well located. Close to most tourist attractions, it is also at the doorstep of the night bazaar. The lounge on level 21 offers great views of Chiangmai and is quiet. Clearly one of the best hotel in Chiang Mai.
July 4, 2015
Rated 4 out of 5 by Wanwa Good hotel in the city
The hotel is located in nice location in the city which close to the night market. The guest room is comfort and clean. However, I found that the check-in process was taken quite a long time.
April 24, 2015
Rated 4 out of 5 by ModTraveler Nice hotel in the heart of chiangmai's night life
This hotel is right smack at the main stretch of the night market which Chiang Mai is famous for. there are nearby food choices and cheap massages . in a safe location . Safe enough for a solo lady traveller
April 23, 2015
Rated 5 out of 5 by ARGYLL Great staff !! Great location!!
A modern art hotel in a perfect location for sightseeing, and nightlife. Hotel staff are very professional and friendly. I had a very complicated bill require in Favola Restaurant
.Their cashier Miss FAH process my require very quickly and correct . She is so nice and elegant.
I had a great time in Le Meridien Chiang Mai.
April 19, 2015
Rated 5 out of 5 by Piuk1234 Awesome!!!
First of all, I had a very nice and good memorable during stat here, The guy who check me in is so kind, always smile and gave a room for me even I go early at 10 am. So sorry and thank you for him. The door staff, everyone is awesome too, thery always opened the door with smile and sat hi us. Housekeeping clean the room so perfectly. Thank you everyone to make my amazing stay
April 11, 2015
Rated 5 out of 5 by Noina Great location
Great Experience for the first time here. Good service and staff very friendly.
April 2, 2015
Rated 5 out of 5 by Darek 100% good choice
Le Meridien is my favorite brand of Starwood
Beautiful hotel, fantastic service - as elsewhere in Asia , very good breakfast , excellent upgrade , excellent location
February 21, 2015
Rated 4 out of 5 by weddingtraveller Good overall, except very slow checkout
Hotel is very comfortable, near the airport and right next to the night market, decent size rooms, big windows to look out, mostly clean other than stains on carpets.
Breakfast spread and food quality was good but would be nice if there wasn't the exact same thing every day.
Staff was helpful when it came to arranging transport for our tour.
My only big complaint was the really long time it took to check out. Since my card number was already there as security, and I had no extras, I asked if I could just return the key cards and have they bill the room to that card, but I was told that wasn't possible. The process of printing forms, doing the payment took longer than at other hotels I've been to.
February 17, 2015
Rated 5 out of 5 by Luxury1Georgia The Best Choice in Chiang Mai
While planning our itinerary in Chiang Mai, I had stressed about which property to choose for our stay. As someone who enjoys upscale properties, I wanted a great hotel but I wanted an excellent location as well. Since I did not want to stay far outside of town, I chose the Le Meridien. I was so happy with my choice.
The Le Meridien is an upscale hotel with very comfortable rooms - great bed, separate shower and soaking tub, and excellent air conditioning. The hotel itself is beautiful and was the perfect choice for me...but the location is one of the property's best benefits. When you stay at the Le Meridien, you are in the middle of the night market. You can literally step off the hotel grounds and be surrounded by a vibrant (and completely safe) night market. With the Le Meridien, you are in the middle of the action and would not be with some of the other upscale choices in the region.
After several days, we were looking for a fine dining restaurant in Chiang Mai. We found Favola, located inside of the hotel, and were very happy with our selection. Andy, at Favola, provided some of the best service we've received in years - professional, friendly, and great knowledge of the wine list. The food and service was so good that we dined here a second night during our stay in Chiang Mai.
If you're planning on visiting Chiang Mai, I would highly recommend this hotel.
January 31, 2015
Rated 4 out of 5 by Detailandia Courteous and Attentive Staff
I am very impressed with the excellent service. The front desk agent who checked me in was very friendly and informative. We booked two rooms and she provided us with connecting rooms. In addition, the staff at Latest Recipe were very attentive and professional. there was a group of noisy guests at a nearby table. She offered me to move the table even before I asked for it. The concierge were also helpful.
January 26, 2015
Rated 5 out of 5 by Vincos No Amount of Praise would be Too Much
OVERALL IMPRESSION: The already incredible Thai hospitality is magnified to the Nth degree in this spectacular property. I could not imagine a more hearty welcome - from the manager himself to nearly every other member of staff on down. This is matched by a beautiful and excellently-maintained facility to make the perfect accommodation experience.
SPG RECOGNITION: Incredible. Gorgeous Executive Suite upgrade. Immense breakfast buffet. Array of in-room amenities. Access to the Meridien Executive Lounge. Beautiful cocktail hour with hot dishes. They make you feel like a sultan!
THE ROOM: Meridien chic and Asian elegance combined in a huge room with gorgeous cityscape views.
LOCATION: Right in the middle of everything…the night market is directly below.
EXCEEDED EXPECTATIONS: In every possible way.
DID NOT MEET EXPECTATIONS: Service is touted EVERYWHERE but hardly ever does it arrive at the level of this property. One example which I feel should be recorded: I received some photos on a CD and wanted them transferred to my computer so I asked a reception clerk to download them and send to my email. As I was leaving, I was seen off by no less than the FOM, Janet, and the Reception Manager, Sukanya, and they presented me with a hard copy of the most beautiful photo in a gorgeous hand-made frame. That’s SERVICE with a capital S!
ONE THING TO KNOW: You can entrust the concierges, lead by Doi, with all your touring and onward travel arrangements and know that you will have the best of the best.
January 11, 2015
Rated 4 out of 5 by asianblitz Weekend getaway
Great recognition for platinum members. Was upgraded to a suite and had free Chandon during happy hours.
Too bad I overslept and missed breakfast during my stay there.
January 6, 2015
Rated 4 out of 5 by Jinny81 This hotel has great atmosphere.
Very good for relaxation, convinience for local food. The best part is the swimming pool, especially the wonderful scenary to the Doehsuthep, the mountain veiw in front of the Le merdian. Hightly recommend!
January 1, 2015
Rated 4 out of 5 by Thomas88 At the nightmarket
Location is top: directly at the nightmarket of CR. Very modern hotel, huge lobby hall. Nice check-in fro platinums at the Club Lounge on the top floor. Upgrade to an Executive Suite, very clean and modern; great bathroom with huge bathtub incl. panoramic views. Nice selection of food and drinks in the Lounge. Breakfast buffet is big, but the atmosphere in the main restaurant is too hectic. The Concierge service was multiple times disappointing just trying to sell expensive tours and transfers instesad of answering concrete questions.
Pool was a bit too cold for the season, but has nice vews. Gym very well equipped. Nice
Spa with good offers for SPF members as well.
December 29, 2014
Rated 5 out of 5 by Apecalvin The Best SPG Executive Lounge!
LM Chiangmai has once again exceeded all expectations. It is an oasis of calm, even when surrounded by a bustling night market. Among the many highlights of this hotel are: the Executive Lounge, without doubt one of SPG's best; the stunning view from the lounge and my suite; the Bose Wave CD player, I think every SPG hotel room should have one of these; breakfast in the Executive Lounge; and the understated decor of the rooms.
On this stay, I am again privileged to enjoy the hospitality of the staff here. In particular, I would like to mention a few outstanding staff: Ms Neng, Ms Praew, and Mr Mike from the Executive Lounge; Mr Ratchanon, who assisted me in the gym in my previous stay and who now works in the lobby bar - I hope management recognizes his sincerity and earnestness in his duties, and is grooming him for greater responsibilities; and Mr Wanchai from Concierge, who was most helpful in assisting me with my luggage and transportation, as well as storing certain big fragile packages.
An unfortunate issue, a lapse of better judgement on the part of the hotel, arose in my previous stay, but that remains the only time I had any problem with the hotel. This time, everything was perfect. I have fond memories of my many stays here, and look forward to coming back more often.
December 27, 2014
Rated 5 out of 5 by Howard123 Only place to stay
I chose this hotel originally for its location, however the room was also great, with great details. The staff is also extremely helpful and recognizes you by name and room number from the front desk to the doorman. I would definitely stay here again.
December 25, 2014
Rated 5 out of 5 by VIJAYA great location. very accessible many facilities
We greatly enjoyed our stay. the staff is very professional and cordial. They are very accommodative to our needs. The front desk is very helpful to give us guidelines and inform us the restaurants around.
December 4, 2014
Rated 4 out of 5 by Mal100 Second time.
I originally visited this hotel shirtly after it opened and now several years later I chose to stay again on a return visit to Chiang Mai.
There were a few minor glitches. The hotel didn't give me details of wifi when I checked in, had to go back down to reception to query it as free wifi was included in my room rate. They checked and said it wasn't included, which sort of threw me, because I have a bit of an issue with paying for internet in Sheraton hotels - basically I won't stay in them unless it's included - Fortunately I keep all my confirmation emails on my ipad and was able to show reception my reservation, including free internet access - at which point they obviously agreed that it was included... hmmmm. The staff member handling the query was very polite and apologetic, but I wonder what she was checking that allowed her to state that it wasn't included in the first place and why it wasn't picked up when I first checked in? I can only conclude there must be some issue with the reservation system - makes me wonder what else might have gone wrong under other circumstances?
Anyway once that was sorted the hotel was fine. The pool was closed for a few days at the end of my stay, not a problem for me.
December 2, 2014
Rated 5 out of 5 by Jebe81 Perfect stay
Excele stay in le meridien Chiang Mai , friendly and helpfull hotel staff, room we stayed was clean and comfort was very good, next time when we go to chiang Mai we going to stay at this hotel again
November 28, 2014
Rated 3 out of 5 by salgiam2 this hotel has not appeal
This hotel is an a good position, staff is professional and kindy.
The hotel has not appeal, nothing of Thai style.
Wasted space everywhere: from the business center floor up to the rooms (only 2 small drawers and a lot of unuseful solutions).
The breakfast room seems a big canteen.
The pool is very small for the dimension of the hotel.
If you want to live the intimate and warm Thai atmosphere, this is not the right hotel.
November 13, 2014
Rated 5 out of 5 by Susann123 Perfect Service
We stayed the second time in this Hotel and we will come again.
We had this time some issue with our room, this was perfectly solved, we got a new upgraded room, even the laundry was redirected to the new room.
This Hotel is perfectly managed, the staff friendly and helpfull and this needs to be considered by high occupancy of the Hotel.
November 12, 2014
Rated 4 out of 5 by inu1982 Can improve more on service
This is the 2nd time i stay with le meridian in chiang mai. the hotel still have good facilities but i think service wise there can be room for improvement. over all its still a pleasant stay, but if there's a chance to stay with le meridian again in chiang mai i hope the standard can be raise to a higher bar. :)
November 7, 2014
Rated 5 out of 5 by Peersan Good
Your bed is my heaven I can sleep within 5 min, Thank you
October 14, 2014