Rated 3 out of 5 by MmrX Unsatisfactory visits
I had 2 business trips in July and stayed at Le meridien Chiang Mai over a 2 week-period, July 3-9 & 10-13. Since my first day there, I arrived at the hotel around 3:30pm and I was told that my room wasn't ready. So I waited in my colleague's room until the staff brought me my room key and said that my room was ready. Awhile later, I walked up to my room with my baggage and still a floor staff was working in the room. I asked him and he said my room was not yet ready and he told me to wait. I did not know where to wait so I stood in the hallway for a while and he still did not come out from my room so I decided to go back down to the lobby and wait at the couch because I was tired from my trip. The Front desk staff helped me with this issue and this time took me to my then-ready room.
Second problem, I'd like to check out on Saturday and fly back to Bangkok over the weekend and make another reservation for Sunday til Wednesday. I told the front desk on Friday about this arrangement. A staff there understood but did not try to help with my new booking. He told me to call reservation or book through websites. He said the hotel was fully booked so I should check with booking agents. I kindly asked him again to help me with this since I was in a hurry for business. He insisted that I called reservation and handed me a card with phone number. I ended up calling and made my new booking through reservation line.
Third problem, for my second stay, Tuesday night I was looking to buy some chocolate confections at the hotel as a souvenir. I asked at the concierge, he said the hotel did not have or sell chocolate confections. I didn't believe that the hotel didn't offer chocolate so I later asked Bell, he attentively walked me to Latitude bar and helped me with it.
Lastly, room charge problems. The hotel charged a deposit equals to total nights stay when checked in for each booking. When checked out, the hotel processed another transaction for actual charges on my stay but did not cancel the pending deposit charge. I had 2 stays so now I have 2 pending charges (deposit or hold) and 2 final payment (transactions) on my card. I called my credit card and was told that the hotel didn't cancel the deposit/hold. The card representative suggested that I should call the hotel for charge cancellation. Soon I called the hotel and was told that he (Mr.Surat) would brought this issue to his manager and the manager would get back to me. Five hours later, no one got back to me so I called the hotel again. Mr. Surat recognized me and briefly explained the issue. He apologized and told me that his manager would call me back and explain the charging process to me soon. Later, the manager called back and explained the process. However, I believe that the final charge should be deducted from the deposit not posting another transaction, or at least tell the guest of what the hotel would do. Still this issue hasn't been resolved yet.
Credit card charge is the worst problem in my opinion. I was in Chiang Mai for my business trip. What if I needed to use my credit card for either business or emergency, but the hotel maxed out my card. Who would be responsible for it? None of the hotel staff informed me about the charge processing. I'm not satisfy with the explanation.
All in all, I'm not quite sure that Le Meridien Chiang Mai is up to Starwood standards. This hotel needs urgent improvement in customer services and staff re-training.
July 16, 2016
Rated 5 out of 5 by Nuraptor Best Location
This is the Best Hotel Located in the heart of Chiang Mai for the Night Bazaar and eateries. Hotel is nice and clean, nice pool and nice lobby. The receptionist service is good and leaded us to our room. Everything is great except the jacuzzi at the pool is faulty.
July 10, 2016
Rated 5 out of 5 by Horatio Fabulous
This great hotel is luxurious for the friendliness and responsiveness of the staff.
We applied suite awards to upgrade to a fantastic room.
Check out the gorgeous Club lounge at the top floor of the hotel.
Also be certain to try La Favola hotel, which serves the best Italian food for great prices that I have ever savoured outside of Italy.
Chiang Mai is a good jumping off place to spots in Northern Thailand and is a gorgeous town. I view it as the "Kyoto" of Thailand.
June 29, 2016
Rated 4 out of 5 by Horatio Wonderful service
This is a resort hotel perfectly located in Chang Rai for a day trip to the Golden Triangle and elsewhere.
The hotel staff from top to bottom are incredibly friendly and service-oriented.
The Club sandwich I had in the main dining room on the 1st floor is the best I have had anywhere in my life.
I am allergic to garlic. On the first evening I told the people in the Italian restaurant that and they prepared dishes meeting my request. The next days of our stay here, EVERY staff in the eateries in the hotel knew about my allergy and were responsive. The food and beverage manager personally came over during breakfast and mentioned it, apologetically, when there was absolutely no need for the hotel to apologise, rather it was only my idiosyncrasy.
This is my second stay here. We will return.
June 27, 2016
Rated 5 out of 5 by Benlng An Exceptional Experience from Exceptional Staff
Le Méridien Chiang Mai has everything going for it to make this the perfect hotel. For me everything started with the exceptional professionalism, care and attention to detail provided by All staff , from the Club Lounge to the front desk . They’re made sure every aspect of our stay perfect.
Kudos to all staff and the General Manager of Le Méridien Chiang Mai for making this Hotel the Absolutely Perfect Hotel which SPG should be proud of !!
June 12, 2016
Rated 5 out of 5 by NotChester Exceptional Platinum Recognition
For check in we were referred to the club lounge. The ladies there were wonderful. We received complementary upgrades to Club Level Suites. The rooms were wonderful. I have no complaints at all about this hotel or the room. The AC worked wonderfully. The staff were wonderful. Truly an exceptional SPG property.
It deserves a reward for service and accommodations.I wish I remembered the name so the ladies in the lounge that were so welcoming. Well Done!
May 26, 2016
Rated 5 out of 5 by Nuraptor Best location and Good Service
Nice hotel and great staffs, service and polite.During the check in reservationist greeted very kind and polite. Her service was excellent and leaded us to our room. The room was ok and the bed so confortable. But I notice few things they don't have when compare with other starwood hotels those are coffee coffee in the room but only have sachets of tea. But is ok cos this hotel also provided us complimentary voucher for nice iily coffee at the downstairs lounge.Another one is they don't provided any toothbrush and a small tooth paste, I think this usually they have for other starwood branches.The pool is great but the jacuzzi is not working.Free shuttle to biggsst mall in chiang mai call CentralFestival mall and the best of the best is night market just downstairs and many restaurants and eateries nearby.Am still loyal to SPG club because the hotels everywhere in the world and the most important their hotel is nice and clean and very confortable to me. Love starwood group. Keep it up!!
May 9, 2016
Rated 5 out of 5 by Verified Reviewer The Best Starwood Stay 2015
Our family enjoyed our December stay in Le Meridien Chiang Mai.
We enjoyed the warm welcome from Front Desk Manager Ms Janet and her staff. Check-in was excellent, well planned and received.
Upgrade room was fabulous, spacious, clean, well presented and well kept. Housekeeping did a good job during our 5D4N stay there.
Highly recommended :)
May 4, 2016
Rated 3 out of 5 by Verified Reviewer Hotel has good features but Sales and marketing Staff are unreasonable and difficult to work wuth
Hotel in general has good features and the overall service people are very polite and helpful. The Sales and Marketing team are very unreasonable and difficult to work with. I was part of a visiting teams of about 25 people with booking for about 15 rooms. One of the team member fell sick 1 day before the trip and we had called the hotel to cancel 1 of the 15 rooms( 24 hrs) before check in time but was told by the Marketing Director that we will be charged for Full Duration (4 FULL DAYS) of room charge with tax even though we did not need the room. After lots of talk and the Marketing Director final decision was still to charge 2 FULL Days with Tax even though the room was not used. Most 5 Stars Hotels around the World will only charge 1 day of Room charge if cancellation was made within 24 hrs.
April 25, 2016
Rated 4 out of 5 by Zach516 My stay
Staff was friendly. Expecially Mark at the bar
April 24, 2016
Rated 5 out of 5 by AmandaG Such an incredible experience
This hotel was the best hotel I've ever stayed in. The beds were so comfortable and the staff was amazingly welcoming. They always went above and beyond to make sure we were comfortable and enjoying our stay.
The hotel's location was great. Right outside is the night market and so many restaurants around the hotel. Even the temples and city center were within walking distance. This will forever be such a memorable great experience and it's largely in part to the staff.
March 27, 2016
Rated 5 out of 5 by TheMichael A Chiang Mai Superlative
Honestly one of the best hotel experiences I have ever had. The entire staff was very pleasant and helpful. My selected check-in amenity was a foot massage which was very relaxing. The conceierge helped us make reservations at a local spa. The club room breakfast and snacks were very high quality. The views from the hotel are terrific if you face the mountain. The happy hour cocktails were exotic and tasty. The hotel is on the night market and close to the Old City.
I can't find a fault in our stay. Very happy with our decision to stay here.
If/when I come back to Chiang Mai, I will not consider any hotel but this one.
March 17, 2016
Rated 5 out of 5 by Andre212 Amazing short stay
First of all, I would like to express my gratitude to the management and staff of this wonderful hotel. During this stay, I was experiencing some health issues. It was amazing how everyone here mobilised: taking initiative, serving me food that fits to my dietary needs. It was not their obligation: I was fed and pampered even in the Club during the cocktail hours!
As an SPG's Platinum 100+ member, in this hotel I truly felt that I was staying at my "home away from home"! Thank you for your kindness!
Hotel itself is fantastic. Very good location. Wonderful spa and rooftop swimming pool with outdoor jacuzzi, modern gym.
I highly recommend this place and... I will be back again.
March 10, 2016
Rated 5 out of 5 by jsalas2008 Amazing stay
Can't say enough about how great our stay was. Someone contacted me a week before my trip to see if there was anything I needed. We tried to check-in early, but a room was not available and they did their best to get us in. We got upgraded to an amazing suite (better than most I've been in even in the US).
Staff helped us book our trips / tours. Location is good.
Breakfast is good, but would be better with some eggs. The cocktail hour is great though!
Would definitely recommend!
January 14, 2016
Rated 5 out of 5 by Bob18 Nice hotel, great location
Great SPG recognition! nice executive lounge, but minimal food. Best perk of SPG platinum, the drinks that are available in the lounge are also available in the restaurant! Because of this, we ate at the nice, high quality restaurant in house.
Had a small issue with a window shade falling, but was dealt with immediately and management even checked with me the day after. Thank you!
December 8, 2015
Rated 4 out of 5 by rae379 Not spectacular, but good enough
This hotel is well located at the night market and a short walk to restaurants on the river as well as a short and cheap ($2 or less) tuk-tuk ride to the Old City to see the temples. The looks are okay - interior lacks a sense of place (am I in Chiang Rai or in Atlanta, Georgia?) Still, nice decor.
Only a couple negatives. As a platinum or gold member, you do not check in at the regular check in desk. You must go up to the lounge and check in there. This is presented as a good thing - "look how exclusive we treat our SPG members!" Instead, it just means a long wait to check in because there is only one person working the check in desk in the lounge. I would have preferred to check in downstairs with everyone else, like all other SPG hotels. Speaking of the lounge - it has a great view and some food to order in addition to the regular buffet, which is a nice touch. However, they have an odd dress code that makes no sense with the location. Again, what city am I in? No flip flops in the lounge? No shorts? In the middle of the day, that's all anyone is wearing in this hot tropical locale. You can wear nice shorts and nice Rainbow or other type of respectable flip flops and still look nice. Everyone ignored the dress code anyway, so I would just drop the pretense and just not allow bathing suits, like other SPG lounges.
Finally, this was a busy time as it was the floating lantern festival in Chiang Mai. Locales in Chiang Mai love to set off fireworks into the late night #3 am#. The hotel's windows didn't block the sound very well, but this issue probably would not occur on a normal night.
The pool is nice but the water is freezing. At night, it cools down a bit and it would have been nice to have a hot tub.
Staff were attentive but not overly so, like in some other Thailand hotels. We enjoyed the buy one get one drinks from 5:00 to 7:00 at the bar. Overall, good hotel though not great.
December 7, 2015
Rated 5 out of 5 by kamokha Great room and service
My stay was extremely comfortable. My room on the 19th floor has beautiful sunrise view. The staffs were very attentive and friendly.
December 5, 2015
Rated 5 out of 5 by Eshquirley12 AMAZING PLACE
This hotel may not be "up to par" with other Le Meridien Hotels (as other reviews have stated) BUT it is the best in Chiang Mai. My family and I enjoyed the superb cutomer service and the ammenities. I would definitely recommend it.
December 3, 2015
Rated 4 out of 5 by PT02 Great locations
Great locations to night bazaar
Improved internet speed and connectivity
November 25, 2015
Rated 5 out of 5 by wetravel One of my favorite Hotels in all of Asia!
As a family we come and stay every year. I do not even really look to book anywhere else, why would I? The Hotel has NEVER disappointed us. The Executive Lounge has to be one of the best in any Le Meridien Hotel in the World. They serve this croissant that is legendary in my family. Service is great, associates are super friendly and the Hotel is generous in SPG Platinum benefits. The water in the pool is cool. The location is great if you like to be downtown. The management has done a fabulous job to train its associates. The LM CM is such a jewel and in high demand that it is almost impossible now to redeem starpoits for a free night. That is the only negative I can think of.
October 28, 2015
Rated 5 out of 5 by DJacobs Best high class hotel in Chiang Mai city
Best city location, next to night market. Great Executive Lounge.
Hotel located in a very good location in the city center where you can find a nice restaurants, massage's shop, local products or souvenir's shop. It took just 15 mins ride from airport to hotel.
We've been upgraded to an Executive Suite. The suite was facing to Doi Suthep mountain, very good view. The room is a one bed room suite with oversize bathtub and rain-shower. Housekeeping well prepared our fruit plate and water.
STAFF / SERVICE: 5/5
Most of the staff is very helpful and friendly. Especially the receptionist and the waitress who work in the Executive Lounge.
RESTAURANTS:5/5 & (VEGETARIAN / VEGAN OPTIONS: 3/5)
The restaurant is good but it does not have enough varieties of vegan or vegetarian food. The price is reasonable.
SPA / FITNESS: 3/5
The gym is well equipped, but we did not had any space to do yoga. We tried to borrow their yoga mats, but they did not believed that we stay in the hotel. We had to leave our room key for a deposit. And when we was practicing yoga, one staff came and look at us with an unfriendly face. We did not feel so good with that. Spa was great.
SPG RECOGNITION: 5/5
There is a Executive lounge for a platinum check-in, complimentary food and drinks all day. They offer a small breakfast in the morning, afternoon with some cakes and evening with some snacks.
PLATINUM AMBASSADOR SPECIAL REQUEST RECOGNITION: 4/5
Well prepared daily fruit plate, water set in fridge as we ordered.
The executive lounge was fabulous.
DID NOT MEET EXPECTATIONS:
Nothing big to mention.
VALUE FOR MONEY: 4/5
One of the only high class hotels in Chiang Mai city.
ONE THING TO KNOW:
Pick the room which is facing to Doi Suthep mountain.
October 20, 2015
Rated 5 out of 5 by Anna4426 nice location and excellence service
i went to stay at your hotel for my golf trip during 16-18 oct 2015 , my husband's freinds was very appeciate with room, service staff which is very friendly , nice location they will recommedn to their freind for sure, and thank you K.Jenet to upgrade me to suite room ( so surprise and romantic 555)
October 20, 2015
Rated 3 out of 5 by John111111 terrible check in
I had a pre booked suite for 2 nights, on arrival there appeared to be considerable confusion between the reception staff, resulting in an excessively long wait to be checked in.
I queried the delay several times without a clear explanation, with repeated questions on the same topic. when I was finally checked a lady walked me to the lift, and that was all, no explanation to use the key card to operate the lift, no welcome information etc.
all the good points of internet reservations, hotel car to collect me at the airport were lost by this terrible experience and lack of feeling welcome. I am not impressed.
September 18, 2015
Rated 5 out of 5 by vendel56 Amazing
I can honestly say that after spending over 200 nights over the last 5 years in this great hotel is it an absolute pleasure each time when I come here, from the greetings I receive and the recognitions by everyone in the lobby, restaurants, pool area and especially the lounge on floor 21 despite the fact that staff has come and gone over the years is the consistency the same thanks to a great management and especially Janet who is the finest hostess I have ever met, also the people we never meet deserve a star for all their hard work. I have stayed in many properties all over the world but LM in CM is my second home away from home. you deserve 7stars,
August 26, 2015
Rated 5 out of 5 by Alex02933 Great Hotel
I am still convincing my friends to add Chiang Mai as one of our destination cities when visiting Thailand upcoming December because of my great experiece of this hotel.
Heart-warming welcome from staff members, nice and clean facilities, spacious club lounge, Doi Sutep view and delicious food... oh, I liked almost all Thai food I tried so far, though.
It is true that this hotel is only one Starwood property in Chiang Mai and I don't have any other option in Chiang Mai, but at the same time, it is very lucky that THIS HOTEL is the only Starwood property in this city.
August 24, 2015
Rated 5 out of 5 by chiu a memorable stay .
we enjoyed our previous stay and look forward to returning. we recommended to our friends for its location and helpful staffs. we enjoyed even more our recent club stay. our room was fresh and comfortable. club lounge, with spectacular mountain view and attentive staffs, was the highlight for us. after a busy day in town, it was a great place to relax. an excellent experience, we will be back soon!
August 14, 2015
Rated 4 out of 5 by Otoo2 The bathroom is moldy
The bathroom was moldy especially the shower. This is a 5 star hotel so I expect more. The GM need to train the staff to focus more on the smaller stuff to really call this a 5 star hotel.
August 13, 2015
Rated 3 out of 5 by atham bad time
no service mind staff. service look like 1 or 2 star hotel
never come back
August 1, 2015
Rated 4 out of 5 by peggy2010 the hotel is normal good.
the hotel is SPF member,but is only normal good in hotel overall,restaurant and staff service.
July 20, 2015
Rated 5 out of 5 by PETERMEX EXCELLENT SPG RECOGNITION
This Hotel is an example of what an SPG Platinum loyal member expect in a special stay and trip. The Staff is friendly and professional. Great SPG Platinum Benefits. Janet you are a Champion and Behalf of Maria and Gerardo Thank You for a fantastic experience and support of Le Meridien Chiang Mai team. The Special trip and accommodations were fantastic. This is the place to stay. Your Mexican Friend Mr RM
July 17, 2015