Rated 5 out of 5 by Doug108 Gracious & spacious rooms
Le Meridien is a stylish and recently renovated property, well located at the Embarcadero within easy walking distance of the Ferry Terminal, the downtown business center, Union square and the theater district, plus countless other attractions of note. It's also walking distance from the BART Embarcadero stop, thus being easily and inexpensively accessible to SFO airport. The room I had was spacious and graciously appointed with a truly functional business desk and two comfortable club chairs to boot, with just about every amenity one could want (bathrobes, scales, fully stocked minibar with expensive but not ridiculous prices). I'd be delighted to stay here again anytime.
February 25, 2013
Rated 2 out of 5 by Toodie some problems atMeridoan
Disappointed! Main dining room closed for half of
our stay. Had to call for washcloths twice, toilet paper once. Had a bar waitress that did not want to do separate checks for a party of six.
iigniting was poor in the room and at the buffet.
All concierges were terrofic, somewhat saving the day..
September 24, 2012
Rated 1 out of 5 by Rob1977 Hotel can not work at full capacity!!
My family and I were originally booked in a business suite. When I called down to order a cot for my son the staff moved us to a studio in order to fit a cot. We left for most of the day touring the city at which time the staff was going to move our luggage to the new room. When we returned our luggage was lost and no cot in room. It took approximately two hours to retrieve our luggage. When I called to inquire about the cot they said they were sold out and no cots were available. No problem I understand human error. I requested a blanket for my son to sleep on the couch. I was told no blankets were available. Ummm did I miss something? You are a hotel right? I don't go to Starbucks and they tell me they're out of coffee. Sadly my son had to cover up with towels which is absolutely UNACCEPTABLE. At check out I brought the issue up and was compensated with 2,000 starpoints and an order of chicken fingers was comped. REALLY, that's hardly a way to treat your most loyal customers. I will never return to this property and am out raged with such poor treatment.
January 1, 2014
Rated 3 out of 5 by FrequentTraveler2012 Great location, but unfriendly people at front desk
Nice hotel in a great location, but I found the staff at the front desk to be pretty unfriendly. Other staff I dealt with were much friendlier and helpful, perhaps they should be the ones at front desk.
February 24, 2012
Rated 5 out of 5 by imssc A Pearl In San Francisco
My wife and I have stayed at this hotel 4 times in the past 5-6 years. We love the quietness, and location. It is literally a 5 minute walk to the Embacdero and Saturday Farmer's Market. From the desk, concierge, housekeeping, and restaurant staff are exceptional.GM Mr. Bobba was so kind to send us a nice bottle of wine, flowers, fruit, and olives to acknowledge us as loyal guests. He also assigned us a beautiful corner room on the top floor. It was just a perfect hotel experience for 5 days all around. We are looking forward to future visits at your remarkable hotel. The recent renovation of the lobby and bar are also great improvements. Thank you for your genuine hospitality !!!!!!!!
September 3, 2014
Rated 1 out of 5 by Unsatisfied My first and last visit to Le Meridien San Francisco
Overall, the hotel was a big disappointment. For starters, I received no warning whatsoever that the hotel was undergoing a major renovation. Even locating the "front door" to the hotel (behind the construction wall) was difficult! Once inside the hotel, guests are forced to take what is essentially a freight elevator up to the second floor where you then find a makeshift checkin desk. As I was accompanied by a business associate, these conditions were rather embarassing. And things didn't get any better... Notwithstanding only an hour earlier SPG.COM reflected that I'd received a Platinum upgrade to a Studio Suite, I was told at check-in that I was actually assigned to an "Executive" room (the manager on duty rather unapologetically insisted the change was due to a need to "balance the hotel" whatever that means... Of course this so-called Executive room (1509) was directly adjacent to the elevators, included a dirty plastic cup atop the dresser, and had none of the usual amenities (not even complimentary bottled water which I thought was standard)... I had to go to the front desk to remind them to send water bottles up to the room. Would not have booked this hotel had I known of the renovation and it's pretty outrageous the hotel conceals this fact from its guests (website contains no "special conditions" advisory no any other hint of what guests can expect). My only positive comment would be to acknowledge the good customer service shown by the young woman who checked me in. She was genuinely sorry for the last minute swap from a suite to a standard room and I appreciated that she tried (unsuccessfully) to have the manager find an alternative.
January 30, 2013
Rated 5 out of 5 by adey Excellent Hotel with great ammenities!!!
I stay at Le Meridian all the time. I am very impressed with the staff! When I check in they are all so professional and very positive!!
September 15, 2014
Rated 5 out of 5 by jerryjudd Conceige a-mazing
hopeless, i mentioned to the concierge i left my prescription glasses in back of a cab and she worked every angle she could think of to re-unite me with me glasses. She went waaayyyy beyond just trying to help. It was as if everything depended on me getting those glasses back. alas, yellow cab not so helpful but wow. she took the personal interest and it did not go unoticed. She made me a firm believer in the chain and that specific location. ill be back without a doubt.
April 15, 2013
Rated 5 out of 5 by DonnaRae Surpassed Our Expectations
Our room was beautiful. The bay view was amazing. It was my husband's birthday and it turned out to be the perfect celebration. We loved the location of the hotel--such a short walk to the Embarcadero, North Beach, Chinatown, Union Square and much more. We enjoyed the Bar 333 and the Park Grill in the hotel.
Josiah checked us in. He was so helpful and friendly throughout our stay. We credit him for our very positive experience at Le Meridien. We look forward to a return visit.
September 7, 2014
Rated 3 out of 5 by nvgirl Nice room poor service
The view from the room was beautiful. The room was comfortable and clean. However, arrived at 4:00pm and room was not ready yet. Told they would call when ready. Went out to walk around and kill time. Finally at 5:30 decided to head back to the hotel. (still no call) Went to front desck to see if room was ready. Was told that yes it was. I mentioned that I had been waiting for a call and the front desk personnel laughed and said, "I just got here so not up to me to call." Then appologized (sort of) and gave me the keys. The thing is, she was there at 4:00 when I had checked in. She could have cared less that we were waiting and inconvenienced. Once in the room, no towels or wash cloths. Towels were finally delivered, but never the cloths. Valet service not good upon arrival, but was at check out. Room, price, location all good, but service is Horrible!!
January 1, 2013
Rated 5 out of 5 by RyanB Great Service post check in- amazing views of city and bay
Unfortunately the other survey only asked for constructive feedback and didnt ask for the highlights of our trip, so I will use this venue to do just that. Great room and service for the money. We were very happy withe platinum upgrades and service. Special shout out to Troy for taking care of us during our stay. We will be back the next time we visit SF this summer.
January 29, 2013
Rated 1 out of 5 by rich unacceptable
This place used to be my favorite. It's unacceptable to not inform guests ahead of time off the massive construction. Very unacceptable to notify a guest the night before that the hot water would be shut off. It shouldn't be s suprise to a guest and should have been informed ahead of time especially at checkin.
January 26, 2013
Rated 4 out of 5 by PJG1 Great View, Great Price
We received an excellent deal on a large, comfortable suite, and the view (with balcony) of the Bay Bridge all the way to North Beach was stunning.
The bathroom and amenities were great (even a window in the bathroom), though there was no separate shower.
The bed was very comfortable. The furniture in the room was tasteful modern, but a bit hard and unwelcoming. A plush seating area to match the plushness of the bed would have been perfect.
One strange thing, however, which I didn't even consider until I noted the number of Starwood Hotels in the San Francisco area while 'registering'. It became necessary for us to stay in San Francisco longer than we had planned, and when we asked the front desk whether we could possibly extend our stay, they regretfully told us that they were completely booked. Understandable, but that was where it ended. No checking other Starwood Hotels, not even a referral toward one or the other. It seems an overlooked opportunity.
Overall, though, very nice hotel.
January 24, 2012
Rated 2 out of 5 by Starwoodfan Service below expectations
First time I have ever written negative review. Checked in after 10 hours of travel. No hint of friendliness from front desk or concierge. No welcome, no smile at all. Worst welcome I have ever received at a Starwood Hotel. NOT COOL!
January 22, 2013
Rated 4 out of 5 by Kaleberg as comfortable as ever
We have been staying at this hotel since before it was a Le Meridien, and it has always been our oasis in San Francisco. The rooms are large and comfortable. They are quiet and the windows have both great views and great black out curtains. The staff is friendly, knowledgeable and hard working. They will go the extra mile. We will definitely be coming back.
Our only complaints are minor. The bathroom has sliding doors which compromise privacy, and the Christmas music in the lobby and elevators was way TOO LOUD. We weren't the only guests to notice this, and it led to some amusing banter in the elevators. We could retreat to our room, but this must have been rough on the staff.
December 22, 2011
Rated 4 out of 5 by skuuter Always good
Checked in early and room was ready as requested. Stay is always comfortable, the rooms spotlessly clean and well maintained.
January 4, 2012
Rated 5 out of 5 by Traveler209 Excellent
Great gym at this location, adds to high quality I come to expect and receive from SPG on a regular basis.
December 9, 2013
Rated 2 out of 5 by RedFoo28 Normally great, but stay tarnished by inexperienced "Manager"
I have been a repeat customer of this property (expenditure of over $10k), and normally both the hotel and staff are great!
But, during my stay on Halloween weekend, my opinion was tarnished by a night "Manager" at the Front Desk. I only had a simple request for the SPG late check-out, and it was denied due to my appearence while in my Halloween costume. In my 14 years with SPG, never has this request been denied unless there is a lack of availability. Worse, she made me feel like I was making an unreasonable request, even though my profile explicitly states that I am qualifed.
When I made the exact same request with another rep over the phone, it was fulfilled without any questions.
October 31, 2012
Rated 5 out of 5 by Mickey1202 BEAUTIFUL HOTEL-EXCELLENT SERVICE
Every inch of this hotel is beautifully maintained and impeccable. The staff was nothing but gracious, kind and responsive throughout the hotel. The location is right in the center of the financial district and is accessible to all areas of the city and just a short distance from the nearest BART station. We stayed here with our toddler (which was obviously not the norm in the financial district) but were still treated as though we were right where we belonged. We stayed a week and it was one of our best vacations. We absolutely recommend this place hands down if it is within your budget.
November 24, 2012
Rated 3 out of 5 by Jplc Be aware of thin walls
Pro: Staffs are generally accommodating and responsive.
Con: Walls are super thin, you can literally hear everything next door- and the people staying next door weren't even that loud. There will be no privacy. Period. I was awaken several times during the night because of the noise from next door.
September 4, 2014
Rated 5 out of 5 by dtinker Amazing hotel room
My girlfriend and I went to San Francisco for our anniversary. We were given a hotel room upgrade and free drinks coupons to their wonderful bar (333 Bar). Our room was amazing! It was a corner room with a balcony that faced the Bay Bridge. We could see the LED light show on the bridge at night and the water front as well. The only bad thing was there were protesters at 7 am one morning with a blow horn, but we were already awake. The bathroom was great too. It had a shower and separate bath tub, and the water pressure was bliss. I loved the hotel location because it was downtown. My girlfriend and I loved to walk downtown and we were only a few minutes from Little Italy and China town. I highly recommend this hotel and look forward to staying here again.
August 25, 2014
Rated 5 out of 5 by WorldTraveler73 Classy, Tony Hotel in San Francisco
Classy hotel in San Francisco's Financial district. This means that it is somewhat removed from the major sights (Union Square is a 10-minute walk away), but is therefore very quiet and peaceful on the weekends. Masculine tony décor throughout the hotel (really like the color scheme and marble). As a SPG Platinum member, almost always get a nice upgrade to a suite with spectacular views of the Bay. Fitness center is well-equipped and service is also top-notch. One slight drawback is that the neighborhood shuts down early and the hotel bar also closes relatively early on the weekends, so you will just need to take a taxi to access the vibrant San Francisco nightlife (which was not a big deal for me).
June 1, 2013
Rated 1 out of 5 by Sch123 Very poor experience
The very worst experience at a Starwood hotel! The guest service staff are very rude and do not follow through with their promise. As a platinum member I asked three times over a two day period to book well in advance of the 72 hr guarantee and could not get anyone to call me back. The staff and the manager on duty were very rude and would not consider my request. Brand loyalty is meaningless to La Meridian. Service and attitude has been questionable in the past but this is the worst! I will inform my staff and corporation of the poor service and not to book with this hotel..
December 9, 2013
Rated 5 out of 5 by EBB3 Great location, responsive staff
Location is great for family vacationing, even though it is in the financial district.
Had a minor problem (sliding glass door to outside was off tracks, so it would not close) immediately after checking in. Night manager and staff responded quickly and fixed the problem in my suite, and also provided a room service credit for my problems.
Concierge (DK) was great in helping my family on our vacation. His help included identifying things to do, buying tickets, and recommending restaurants.
August 26, 2014
Rated 4 out of 5 by DesignGuy949 My favourite new SF Hotel
After staying many times at other SPG properties nearby I must say I'm so happy I finally stayed at Le Meridien. This will be my number 1 selection for future leisure and biz trips. I loved the staff and most of the decor and our room was fantastic. Quiet and with a great view of the Bay Bridge. The location isn't as perfect to BART but I found that to be a minimal bother as it helped me discover new places and access.
August 27, 2014
Rated 5 out of 5 by TomJ1 Great first time experience!
Am Hilton Diamond member...so don't normally stay here...great staff...more intimate setting...treated me like I was a recurring customer even though it was my first time to stay at hotel
August 31, 2014
Rated 1 out of 5 by SPGVIPFAN Snarky Manager
Lifetime Platinum here, FIRST review of any hotel. This hotel has protesters that come with bull horns at 7:00 AM. The hotel manager seems to be unaware of CA PC 401C, and says that they "lost in court". I got conflicting stories from different employees of the hotel, but this manager seems sympathetic to their cause, so I suspect things won't change any time soon. I am also told that "all our guests are platinum", so no accommodations will be made for you other than the bare minimum of what SPG requires. Avoid this place!
March 26, 2014
Rated 1 out of 5 by hbra Didnt reach our expectations
When we booked didnt mention about the renovation at the front lobby. The noise was disturbing and they didnt change our room because of the noise. We had to use one elevator to go to the 2nd floor for the lobby that was always crowded (we had to use elevator because of our 4 month old baby). The room next to us was too noisy and would wake us up or keep us awake.
When we called the bell man we waited on the phone for over 20 minutes.
Also the quality of the bed was under our expectation being too soft, deepening in the middle.
February 20, 2013
Rated 2 out of 5 by MaxB disappointing
We have been staying at this hotel for the last 25 years (about 20 times), dating back before it was a Meridien. We have always liked this hotel. This time was different. The hotel was under renovation, and no advanced warning was provided. Our shower door was missing. I tried to use the shoe polishing service, only to be awakened at 2 AM by a hotel employee asking what time I would like the shoes back! I left a message with the general manager, who did not return my message. This ho0tel has fallen off of a cliff.
December 26, 2012
Rated 4 out of 5 by imssc Great Value
Super location, close to Bart, Chinatown, Little Italy and the Farmer'sMarket. Very quiet hotel. Like a boutique hotel. Karim, the Server at breakfast was very friendly and personable along with the rest of the brerakfast staff. Breakfast was always excellent. The Gm upgraded us to a Suite. Thank you. The only negative was on the last day the mgr. on duty, Heath, was grumpy, rude and condescending when I asked him to review an error on our bill. Definitely would stay here again. Pleases retrain Heath.
December 31, 2011