Rated 5 out of 5 by DWarren The hotel staff was excellent
Hotel was close to Shopping and Convention Center
July 17, 2016
Rated 5 out of 5 by Stanimal Great hotel and staff, but beware of the fees
I stayed at this hotel last year before I first moved to Dallas. I really enjoyed my stay. The staff as really friendly and the breakfast was great. It is an easy walk across the street to the Galleria. The room was perfect for my stay... clean, quiet and I was upgraded to a suite as a Platinum member. For a Le Meridien, it does lack some of the unique characteristics that other Le Meridiens have (Barcelona, Shanghai, Siem Reap, Koh Samui, Bangkok), but it was a nice hotel.
The only thing I didn't especially care for was having to pay a package fee when I was downstairs waiting in the lobby for the package when UPS came. Parking is an additional fee. I also was looking at staying there again this weekend, but this time with a pet and noticed the somewhat outrageous $75 PER DAY NON-REFUNDABLE pet fee, which I found to be excessive by most hotel standards. The Westin across the street has free parking and no pet fee, making Le Meridien significantly more expensive even though the room rates tend to be slightly less.
July 15, 2016
Rated 4 out of 5 by TonyB1978 Nice Hotel, bad SPG recognition.
All in all I have to say this Hotel itself is nice and comfortable! Its clean and I rested well. But I feel like they do not recognize or appreciate SPG Platinum's as they should. We was there 2 days and the only isse was with staff.. None were rude so to speak just indifferent would be a good word, which surprised me for a Le Meridien. Beware of Parking fee. Should not be a fee way out where this hotel is located I find this tacky but oh well. It is clean and nice just don't expect to be wowed by staff. I will try again just to see if my impressions were wrong.
July 8, 2016
Rated 5 out of 5 by Kenneth42 Staff is great
I just wanted to acknowledge 2 staff members that are always professional , personable and great at their jobs. One is Wausiq and the other is the bar tender with the blonde hair (excuse me for not remembering his name) . These two men go out of their way for the guest and I really appreciate that.
July 3, 2016
Rated 5 out of 5 by TravelAthena Awesome hotel
Great hotel! Room is clean, big, comfy, love the design. Staff were super nice. Location is great.
June 8, 2016
Rated 5 out of 5 by Troutycat GREAT MOTHER/DAUGHTER STAY!!!
We found this hotel for a quick, last minute mother/daughter weekend. We could not have been happier! The hotel is very impressive and feminine in décor which was perfect for our stay. We were greeted quickly and upgraded to a suite during check-in. We were able to check in early and had a very spacious and comfortable room! The location was perfect for our American Girl Store outing across the street at the Galleria. The indoor pool was a huge hit with my daughter and the bar tender served up some killer Shirley Temples with extra cherries for my girl! Every employee we encountered was pleasant and eager to help. I have no complaints and will re-visit if I get the opportunity! Thank you for a flawless stay and precious memories with my daughter.
May 16, 2016
Rated 3 out of 5 by Firsttime2016 Good Hotel
Hotel was satisfactory and met the general expectation of a business hotel. Please ensure the staff clarifies what SPG benefits are specific to the various tiers of internet service.
Service levels were very good
Amenities were average (gym is a bit limited)
Elevator flooring replacement was in progress during peak hours which can be troublesome
May 10, 2016
Rated 5 out of 5 by SR0410 Great features and excellent service
I stayed here 4 my Birthday getaway weekend and the service was excellent... See Chris and he will take care of you ☺!!!! I recommend this hotel!!!!!
April 11, 2016
Rated 5 out of 5 by Rick380 Great business hotel
Very comfortable stay. Super friendly staff especially in the restaurant and Bar
April 6, 2016
Rated 5 out of 5 by FunTraveler Quick enjoyable first stay at this Le Meridien
My husband and I arrived late and were checked in quickly to an upgraded room. The room was lovely and we had a nice quiet nights sleep. We stayed at another hotel close by and heard road noise previously. I ordered an omelet for my husband for breakfast from the restaurant and it was delicious - the restaurant put it on a nice tray for me to take it to him. The room had a nice desk type set up with plenty of outlets for our computers, phones and ipads. There is also a mini fridge in the room if you need. We needed a couple of items that we requested from the front desk and they were brought to the room quickly. We will certainly come back here next time we are in town.
March 29, 2016
Rated 4 out of 5 by Theviewgirl So Convenient
The Le Meridien was so convenient to the Galleria. The staff was friendly and attentive. Really enjoyed my stay.
February 22, 2016
Rated 5 out of 5 by Mylissa This hotel is awesome!
Upon check-in I was greeted by a lovely young man who instantly upgraded my room when he saw I had three other people with me. The hotel room is very nice, spacious & had a great view. Visiting hotels is a hobby of mine so I do it just for fun but this hotel exceeded my expectations as this was just a hotel the kids picked out because it had an indoor pool. The pictures do not do it justice. It is also well priced as I usually pay hundreds more for the type of room that I like. I liked it so much that I am coming back this weekend. The staff is very nice & go out of their way to take care of you. I also wanted to add that the drinks downstairs at the bar are so good. I was so impressed & that is why I will be back this upcoming weekend.
February 22, 2016
Rated 5 out of 5 by Rozz01 My new favorite hotel!!!!
From the time we pulled up to the valet it was first class all the way! The lobby was impressive, the staff was very professional and helpful. Our hotel room was spacious and flawless! I can't wait to return!!
February 17, 2016
Rated 2 out of 5 by Britches17 Expensive
This hotel is way pricey. The room was okay but there was no coffee in room. The ice maker on the floor I was on didn't work. The breakfast buffet was average with cold potatoes & tepid milk.
I've stayed at this particular hotel many times but never for the price I paid this time. When I made my reservations the price went up & the free breakfast went away!!!
I won't be returning.
February 12, 2016
Rated 1 out of 5 by bn8on Don't stay here
SPG has several great properties in Dallas but this is not one of them. I stay at the Le Meridian in Uptown quite a lot. It is a great property. Last week the whole town was sold out and the only room I could get was at the Le Meridian Galleria so I booked it assuming it would be comparable to the other Le Meridians I stay at, The StoneLiegh in Dallas and The Le Meridian in Arlington, Va. It was maybe one of the worst Starwood properties I have ever visited. The hotel was full, all 11 floors of the Atrium building. Having only 2 elevators it took me 15 minutes to get to my room. After I finally got to my room, my keycard would not open the door. 15 minutes later I was at the front desk and was told by the agent that she programed my key to the wrong room. Almost an hour after arriving, I entered my room. Long story short, the staff is not well trained and the hotel is not maintained as I would expect. I have nothing good to report on this property from check-in to bar to room service. I would not recommend this property.
January 31, 2016
Rated 5 out of 5 by Corevalue23 Great Sevice
The staff was professional from the bell men, front door, front desk and house keeping. Great Job by the management team.
January 18, 2016
Rated 1 out of 5 by Lunkey Disappointment
We had and unfortunate experience.
January 2, 2016
Rated 5 out of 5 by MilitaryWife1114 Another phenomenal stay!
We stay at Le Meridien Dallas about once a month, and we absolutely LOVE this hotel. It is truly our home away from home. Every staff member is super nice and accommodating. We love Chris (in front desk management) and of course, Gilbert at the bar is awesome. Looking forward to another stay at our fave hotel in 2016!
December 30, 2015
Rated 1 out of 5 by gster78 Wifi Didn't Work, Hotel Manager Makes False Promises
I'd stayed here once before my last visit, and I thought it was a solid experience. On my last trip, though, I encountered severe issues with their wifi, making it impossible for me to get any work done. The staff first played it off as it was an unknown issue, but then after the wifi issues persisted after a room change at 11 p.m., acknowledged that it was a known issue (that they never bothered making me aware of at check-in). I complained to the hotel, as well as SPG via Twitter. Front desk manager offered points as compensation, which I appreciated. More than 2 weeks later, though, compensation promise has gone unfulfilled. Even worse, the manager is unresponsive to multiple emails asking for an update. SPG Twitter team even said they left a voicemail for him to contact me -- still not a word from him. Unbelievable. I was prepared to stay at the hotel again despite the issues, but given the lackadaisical follow-up, I doubt I will stay here again. I wouldn't recommend it to any of my colleagues either.
December 16, 2015
Rated 5 out of 5 by WorldTraveler73 Great hotel with Terrific Staff Across From the Galleria
Hotel is very nice - pink/grey decor is chic, lobby is beautifully designed and bed is very comfortable. The hotel is located directly across the street from the Galleria mall, which makes shopping very convenient. I got an upgrade to a suite, which was very large-sized and extremely comfortable. The best part of the hotel, however, is the staff, which provide superb service, from the front desk agents to the bartender. When my grandmother left her purse in the lobby after having tea, the staff took good care of it before we came back to retrieve it. The only thing I would change about the hotel is the in-room wifi, which was a bit slow and the connection was poor at times.
December 6, 2015
Rated 5 out of 5 by MilitaryWife1114 Still the best!
We love this hotel so much. They treat us like gold! Everything from the staff to the food is top notch.
I wish people would contact the hotel staff (like Chris) before they bashed this hotel online! They are so responsive to your needs and issues. We've never had a problem once and they always know us by name and take care of us. I feel like they are part of my family. Aren't many hotels with this type of true southern charm anymore. Starwood is blessed to have this staff. Hope they get some kind of awards for excellence!!
October 20, 2015
Rated 2 out of 5 by Bidnessman Unimpressive
Great hotel except the phones don't work, the internet doesn't work and the staff has no idea how to help. Gold status not recognized either.
October 6, 2015
Rated 5 out of 5 by MilitaryWife1114 Best Starwood Property In the South
I've stayed in many hotels, and no one compares to the customer service I receive at this hotel. They treat you like royalty. Chris, the front desk manager, is awesome. The restaurant is out of this world; big kudos to Heather for amazing service. Both chefs are fantastic. Everything about this hotel is just awesome. We would stay here over and over again (I think we'd live here if we could). Do not hesitate to book this property for your next stay.
Also, tips: this is within walking distance to the Galleria. Right outside the hotel, actually.
This hotel is EXTREMELY pet friendly.
Parking is locked with a gate.
All rooms receive free bottled water.
Tell them if you are celebrating a special occasion ahead of time! You won't be disappointed.
September 17, 2015
Rated 5 out of 5 by Lucci85 Great Stay
Staff was very respectful and polite. Room was beyond what was expected.
August 25, 2015
Rated 4 out of 5 by JLHGremista Overall a good experience
Le Leridian Dallas by The agalleria is very convenient for business and Shopping. The Staff provides a good service.
July 24, 2015
Rated 4 out of 5 by debnick check in
freat check in with Dauphane
May 31, 2015
Rated 5 out of 5 by Ginger15 Quick weekend in Dallas....
Nice hotel. Very friendly staff. Larry helped us with our bags and was the highlight of the trip. I would stay there again just because of his kindness and service. Room was spotless and very modern. Will stay again!
May 26, 2015
Rated 5 out of 5 by pilotjoejoe Wedding Night
We used this hotel for our wedding night. The staff was very helpful, allowing me to check in early so the groomsmen and I could suit up. I never write hotel reviews. But this one item guaranteed I would. This hotel still believes in a dying hotel service which I miss dearly. They still keep a container of free coffee in the lobby! Clean, modern, great rooms and friendly service!
May 21, 2015
Rated 5 out of 5 by Tuffy1956 The best STAFF!!
I was a walk in to this hotel since I got lost traviling in Dallas. What a great treat I found Le Meridien. Would like to say how great Trent the manager and front desk Loyce were. Traveling by myself I felt safe staying here. Very nice and clean hotel. Will stay here when in Dallas!!
May 5, 2015
Rated 1 out of 5 by Left51 Impress with the hotel, disappointed with services
The facility was very beautiful but the service was not pleasant. We kept getting locked out of our room and the bail man broke several items. Probably want go back.
April 13, 2015