Rated 1 out of 5 by Esther1 Change of Name-Change of Standards
Having stayed at the Sheraton Delfina over many rears, it came as an absolute shock to see such a determination in standards by a simple change of name.
Our room was over a very noisy bar, the staff were unhelpful, it took 3 days of a 7 day stay to get a working coffee machine and television.
No self parking for guests when a function is on. This was most certainly not a change for the better and most certainly the worst hotel associated with the Sheraton name I have ever stayed in, and will never return to.
October 20, 2013
Rated 4 out of 5 by riffraff19 work work work
stayed here for work but this would be a good hotel for tourists as well. walking distance to Santa Monica Pier and 3rd street Promenade. Also can get to other areas of LA pretty easily by highway or side roads. though I did have an issue with wakeup call and never received as scheduled
August 2, 2014
Rated 1 out of 5 by disappointed WAYYYY overpriced
it took 4 trys and 3 hours to find a room that I could sleep in- one room had noise blasting in - one room had hadsmokers in a smoke free room - no screens on doors, no king bed as reserved, bathroom so small one person was almost too much - mold in the tub, no water pressure all for the low low price of $310.00 per night
March 26, 2013
Rated 5 out of 5 by CathyGroomMom A night to remember!
We had our son's wedding reception at the hotel. Stayed the weekend here as well. Was a fabulous event. Staff was amazing. The concierge and bell men were nothing short of outstanding. They couldn't do enough for us and our guests. Attentive, courteous and professional. They are a true asset to your establishment.
July 31, 2014
Rated 5 out of 5 by DrKosmic Long Weekend Stay
A very lovely hotel with great facilities. The room was spacious, with a nice balconey and a very comfortable bed. The fitness room was delightful. The staff was terrific. A convenient location to all the major places in Santa Monica with no problems walking into the downtown area
March 26, 2013
Rated 5 out of 5 by BTP11 Excellent Vacation
Outstanding from check-in to check-out. Concierge service, valet parking, bike rental on-site, pool temperature, everyone on staff was exceptional. Stayed with spouse and 2 teenagers. Everyone loved it. Very clean all around, plenty of seating indoor and outside by pool, etc.
March 28, 2013
Rated 5 out of 5 by Martin80 Fantastic Hotel
As always a great stay at the Sheraton Delfina. From the moment you arrive to the moment you leave, the staff are pleasent and eager to help. Rooms are clean and quiet and the room service food is fantastic. Look forward to staying again!
December 3, 2012
Rated 1 out of 5 by Zwizzer Need mgmt on grounds
This spg platinum experience was one of the worst service experience I have evr had at a Starwood property. Inexperienced, obsequious young staff ...left alone on a Saturday night.
March 4, 2013
Rated 4 out of 5 by casamia Beautiful hotel, service needs work
The hotel is in a good location, walking distance to Main Street in Santa Monica and the beach. The hotel itself is beautiful, modern and recently updated. We made an SPG reservation for a double room and due to status and the fact that we were traveling with kids were updated to a fabulous suite, newly renovated, modern with a king bed, pull out sofa, fabulous view and tiled jacuzzi on the balcony. The hotel has a nice pool right off the bar. It's a bit small with no bathrooms/changing rooms nearby (you need to walk through the bar to get there) but it's quite nice. While the hotel was lovely, service still needs work. The staff when we checked in was quite nice. Our room was upgraded but we were asked to wait until 5:30 for our room to be ready because the pipes in the original room we were slated for weren't working due to construction. We spent the afternoon at the pool but bar/food service was slow and not especially friendly. Net-net, we'd definitely go back and our experience wasn't nearly as bad as previous reviews but they hotel needs to focus on service in order to start earning better reviews overall.
April 22, 2012
Rated 3 out of 5 by PJ12 great staff
The staff was wonderful and attentive. Housekeeping was fantastic. However, the rooms are small, the food was disappointing at best. Closets are tiny, not enough drawer space if you're staying more than a few days. Does not compare to other hotels in the neighborhood at similar price points.
July 30, 2014
Rated 3 out of 5 by Gabo2010 E-mails
The internet provider blocks sending e-mails from Outlook which makes users consume a lot of extra time sending e-mails from webmails.
July 31, 2014
Rated 3 out of 5 by KatieM Needs updating
This hotel needs updating--it's run down. Also, more self-parking spaces need to be reserved for overnight guests. Returning to the hotel at 8 pm on Saturday night, I couldn't find a spot. I was told there was an event going on. The nearest parking is several blocks away--not good for someone wearing high heels.
July 28, 2014
Rated 4 out of 5 by SydneyChic Sleep...
I would have slept better if I could have removed the duvet and just had a sheet or a light blanket. I found I got too hot during the night. Other than that the bed and pillows were comfortable.
July 29, 2014
Rated 2 out of 5 by RCowles Late Check in - Room Not Ready
We arrived early and were told that there was no room available, and that they would call when it was ready. They "pre-checked" us in by taking all of our information and credit card info. The room wasn't ready until nearly 4:00 (normal check-in is 3:00 PM). When we finally returned we still had to stand on line again, show our ID again, and give our credit card again - really, what was the point of "pre-checking" us in? They "upgraded" us to the top floor (but we are gold SPG members anyway - so no big deal). By the way wifi is $15 per day for a limit of 3 machines (more than that and there is an additional fee) - I have never heard of a limit on devices. There are better options within the city - we will not be returning to this hotel, I would not recommend this hotel.
July 20, 2014
Rated 4 out of 5 by Mattdycr In need of some tender loving care.
I arrived a little early for check-in but was given a room within 30 minutes of arrival. The room that I was checked-in to was a corner room, and had a view of the beach/pool. The location is pretty decent, it's a short 10 or so minute walk to the beach. The only downside is the ageing of the rooms. The furniture was outdated, and the curtains were cut to allow room for an old-school air con vent which allowed a lot of light in from the minute the sun was up. Other than that, I was well looked after and the bar, restaurant, pool rival many places in Cali. Good for business and pleasure.
April 3, 2012
Rated 5 out of 5 by Rook1 Great Santa Monica Hotel
We had a great time at the Le Meridian in Santa Monica. Great location and proximity to all the westside features of Los Angeles.
Terrific bartender too!
July 29, 2014
Rated 5 out of 5 by Crickit Caring and Professional Staff
The staff were always accommodating and were happy to make sure everything was perfect for you.
Loved the comfortable beds and the special happy hour featured in the bar.
Being a Starwood Guest we were treated exceptionally well at this hotel. This is by far our favorite Starwood Hotel.
July 26, 2014
Rated 5 out of 5 by Cristy48 Excellent Hotel
The staff were very professional and friendly. The hotel was very nicely decorated. The food was excellent the rooms were nice and overall our experience was excellent. The location is great a few blocks from the beach, dining, shopping and everything that you need. I would recommend this hotel it was amazing. I can not say enough about how nice the staff were. Always welcoming and holding the door for us no matter what time it was. They were amazing!
July 21, 2014
Rated 5 out of 5 by Pam70 Oasis during Business
It is important to business travelers to have a retreat after a hard day. This hotel was an oasis of stress relief at the end of brutal work days.
July 27, 2014
Rated 5 out of 5 by AE80 Beautiful ocean views
We only stayed at the hotel for one night, but were immediately upgraded to a junior suite on the Starwood level at check in. The room was gorgeous - a double balcony with a direct view of the ocean. Definitely one of the highlights of our trip.
July 23, 2014
Rated 4 out of 5 by Pdiddy Only complaint location.
The decor is lovely in the lobby and the room. The staff was very responsive. For shopping and restaurants you have to walk 1/2 mile to a mile. The beach is 5 blocks away.
My suggestion is the hotel have a car to take you to beach and restaurants within a 10 block area.
July 22, 2014
Rated 5 out of 5 by Coleo Great Hotel, Great View, Great Staff
This was my 3rd and best experience at this hotel, mostly thanks to Michael at the front desk who upgraded my room to a cabana pool side room and also sent up a nice treat for my GF who had a rough day of travel. Everyone was very pleasant, the property clean and the stay without any issues. Beds are very comfortable as well.
July 18, 2014
Rated 3 out of 5 by Jane098 It's the little things
I chose this hotel for it's location and the promise of a little luxury during a short vacation in Santa Monica CA. The decision was based on the price per room and website photos. We booked a King suite, thinking the word 'suite' indicated more space and the chance to shut a door to a bedroom. The 'suite' is just a room, nothing more, and quite small at that, the word 'suite' should not be used. While the bed was delightfully comfortable the sofabed for my two children was really below standard, you could feel the springs under the incredibly thin mattress. Not good enough. In addition, the bathroom amenities were a disappointment. Toilet tissue like sandpaper, shampoo and conditioner that could be used for dish washing. The bathroom lighting, while fine for general use, was completely inadequate for make up. The staff were friendly and super efficient however we have previously stayed at other hotels in the area and know that we can get better value for our money. Sorry about that.
July 17, 2014
Rated 5 out of 5 by Mjem10 Fantastic getaway, great hotel
This property is modern, clean and comfortable with a good vibe. The entire hotel staff provided us with excellent customer service
and the location was ideal for sightseeing, beach, eating and shopping excursions. Overall a very enjoyable experience
On the west side. Will be back!
July 17, 2014
Rated 5 out of 5 by LyndaLou LA Get A Way
Living in West Los Angeles who would think we'd find ourselves in Santa Monica celebrating our 49th wedding anniversary. Well, it happened when we stayed at the Sheraton Delfina a Starwood Property, sexy, open, airy, clean, delicious food, surprisingly for hotel dining, pool facility with nooks and lounges, cabanas and outdoor chef. What's not to like! Walking distance to the beach and many restaurants in the surrounding environment to enjoy. Can't wait to do this again!
July 4, 2012
Rated 4 out of 5 by Ozzie63 HOT HOT but nice
The staff was fantastic and the Hotel was nice. The room was Hot and the A/C would not go lower then 73. Since the beds did not have a sheet to cover yourself you had only the down cover which made it even hotter.
July 18, 2014
Rated 5 out of 5 by KM1982 Beautifully renovated location with a great view
I loved the modern decor and the excellent service provided by the staff. I liked the small touches such as the loofah provided along with the toiletries in the bathroom, which I haven't seen at other hotels. The fitness center was one of the nicest I've seen with its quantity and quality of machines (including a power plate!).
If you get an ocean view room, the view is amazing, and you're a short walk from the beach as well as Main St. and the Third St. Promenade.
November 5, 2012
Rated 4 out of 5 by Browns26 Holiday
Great place for a holiday
July 19, 2014
Rated 3 out of 5 by Lolo707 Nice hotel but some issues
I chose this hotel because I was traveling with my 85 year old mother for a few "getaway" days and we love Santa Monica. We did not want to rent a car and the hotel Website indicated the hotel had shuttle service locally to Santa Monica. However, when we checked in we were told that the hotel had stopped this service. The room was fine and we had a great ocean view. But we had to call guest services everyday to get coffee in our room. The restaurant food was sub-par (don't order the Caesar salad) and there are not a lot of restaurants closeby within easy walking distance. I left my earrings behind (my fault), but after repeated calls to housekeeping and their promises to call me back (which they did not do) and the offering of a reward, I never did recover the earrings. In summary, the hotel is OK, there are some issues with service that need to be fixed.
November 24, 2011
Rated 1 out of 5 by Zwizzer This is an old Sheraton...nothing more
Too many too list....in general, this re do of Sheraton Delfina, does not deserve Le Meridien branding, nor prices, regardless of higher priced prestige chain properties nearby.
For example, bathrooms were updated , but old, tired fixtures remain, even in purchased suite.
Request to be far away from Pico Blvd., was not fulfilled, or recognized despite Platinum status for years.
This is a Starwood embarrassment. Rename it Aloft, and change to lower price point, and guest expectations.
July 5, 2014