Rated 3 out of 5 by Claire2505 The outside of the hotel does not reflect what's inside
When we saw the outside of the hotel, we almost cancelled the reservation but inside the hotel was very comfortable and the reception and concierge services were very accommodating. The breakfast buffet was of excellent quality and with great choices. Housekeeping needs improvement with our room not cleaned until 4pm and no turn down service. The clientelle was of limited diversity although I appreciate this is difficult to control.
August 20, 2014
Rated 3 out of 5 by vinat Munchen August 2014
Needs improvement; location
August 20, 2014
Rated 1 out of 5 by SPGPatron Huge Dissapointment
We were shocked at the daily level of chaos and mayhem in the hotel's expansive lobby -- for hours each day of our three day stay, young children used the lobby as a play area. It felt like a day care center. Children were running, jumping on the chairs, and shouting, right in front of the front desk and concierge. This hotel is clearly unsuitable for business purposes.
In spite of the noise and dust from the construction right outside the hotel, the doors were kept open, making the lobby dirty as well.
The sole saving grace is its location across from the train station, but next trip to Munich, we'll stay in a nicer neighborhood.
August 11, 2014
Rated 4 out of 5 by JAD68 Hotel Review
This is a beautiful hotel, with the amenities we are used to from SPG brands of hotels. The room was spacious and comfortable. The only negative is that a fee is charged for use of the TV, etc. We were there only one night, but, we did enjoy it very much.
August 10, 2014
Rated 3 out of 5 by VickyC Hotel standard not as expected for a high tier Starwood Group
Hotel was a standard one - room was spacious, however TV options were limited for a non-German speaker and water leaked out of shower cubicles so the bathroom floor will always be wet. I don't rate front desk staff and concierge at all, however dining staff were good and so was breakfast selection.
August 8, 2014
Rated 4 out of 5 by Walnuts Excellent location
I liked the location of this hotel. Right near the railway station for traveling and signing up for tours.
August 6, 2014
Rated 4 out of 5 by KRS7 Concierge was great
Both George and Martin were fantastic!!!
August 5, 2014
Rated 5 out of 5 by Jacob38 Great
100 % great hotel. Very very nice
August 4, 2014
Rated 5 out of 5 by Jpbjam Le Meridian stay was good with helpful staff
We stayed at Le Meridian Munich on a recent short stay in Munich and were happy with our experience. George, the Concierge, was most helpful with all of our needs. We enjoyed the food in the restaurant too. It was of excellent quality and the staff were very friendly.
August 4, 2014
Rated 4 out of 5 by Ruschel Poor wifi
Wifi service does not work. Always a queue for concierge
August 2, 2014
Rated 3 out of 5 by spgguest0108 Good hotel - but this stay wasnt satisfactory
- Overall, hotel is okay - stayed there a few times
- Location is good next to the main station
- Rooms are of decent size
- But this time very noisy room to the front and next to the elevator - even with high SPG status.
- Bathroom wasnt cleaned properly - e.g. the WC.
August 1, 2014
Rated 3 out of 5 by TravelerUS2014 Average
Overall it was an average stay. The bed was comfortable and room was fine but I was on the 8th floor and could still hear a great deal of street noise - very noisy. Also - please replace the hairdryer - it is one of those that you have to hold down the button to keep the air flow and gets tiring for women. Location is great.
August 1, 2014
Rated 5 out of 5 by vacjoc Excellent Hotel Great Location
excellent, desk was quick to resolve room issue
July 31, 2014
Rated 4 out of 5 by Michael10 Always the same great level of service
The staff at Le Meridien really goes the extra mile. Although the hotel is located across from the main train station, there is no major noise level. Once in the Hotel, you feel you are in a different world. Reception staff is very friendly and professional at the same time. A great plus, on Weekends breakfast is open until 1 pm!
July 29, 2014
Rated 4 out of 5 by Munich14 Munich
Air conditioning probably OK for European travelers who typically like rooms warmer than USA. Most US travelers would find the rooms uncomfortably warm on a hot day - even with AC on highest setting.
July 28, 2014
Rated 2 out of 5 by Unfamily Very rude staff
My little girls wanted to eat noodles after a long journey with jet lag etc. the bar manager said can't eat anywhere in an open lobby. Never heard of such a thing in my entire life travels.
July 28, 2014
Rated 5 out of 5 by Ral78 Excellent location
I love the location of this hotel, I stayed there 8 years ago and when I had to visit again Munich, I immediately booked this hotel because of previous good experience. I recommend it to all...
July 27, 2014
Rated 2 out of 5 by travelmax1029 Service Needs much improvement
I am a Platinum Starwood member and stay almost exclusively at Starwood properties around the world and have done so for years. Almost all of the Starwood properties I stay at are very good to excellent. However the Munich Le Meridien, was a big disappointment. The biggest room for improvement is clearly in the F&B area. The staff are obviously undertrained and seem very inexperienced. Of the four times we used either the bar, restaurant or room service, all of the employees consistently got the very simple orders wrong multiple times. It got to the point where we were just expecting the service to be bad and sloppy. This location clearly needs a new F&B manager because there is no service culture there to match the brand's expectations. This location is also either understaffed in the lobby/desk area and/or the general manager is not on top of things either. I must assume that this location either is performing badly due to low revenue and has had to cut experienced employees and leaving the business understaffed on purpose. This is the first time that I have ever said I would not recommend a particular Starwood Hotel. I can't believe that the regional management hasn't figured out that they have a problem here.
July 25, 2014
Rated 2 out of 5 by APV01 High Hopes But Disappointed
I got a large suite for my stay. While the hotel facility in general was very nice and the room was nicely decorated, the responsiveness of the staff was poor.
First - the air conditioning in the room was broken and was never fixed despite the fact that I had made several calls over the course of my stay. I finally mentioned this to the front desk who acknowledged that they were not being responsive and offered to move me to a new room on the day that I was checking out! Why could they not have done that when I first called?
Moreover, the couch in the living room area had a cigarette burn on it that was never taken care of. The value was not there for the price of the suite.
July 25, 2014
Rated 2 out of 5 by martybro45 Shower Overflowed
The drain in the shower was clogged and flooded the bathroom. Had to change rooms which was a nuisance that was not needed. Staff responded well to problem and worked it out quickly
Breakfast and lunches were not as good as in past years.
July 23, 2014
Rated 4 out of 5 by Menzie Great Product, Concierge/Porters disappointing
Returning to this Meridien for several years, this was the first time I really was disappointed by the porters & Concierge service. Upon arrival no effort was made to assist with luggage. Same on departure (conveniently looking away). How about considering a service to assist clients catching a train to take luggage across to track? Concierge gave incorrect advise, recommending a taxi, whilst the tram would have been there with 2 stops. Taxi stuck in traffic due to building site. Sincerely hope that this non-attentive and somewhat arrogant attitude was a once off - The hotel made up for the above inconvenience by assisting perfectly and efficiently with some left behind property which was quickly found, dispatched and arrived at other hotel shortly - thanks to Carina Wimmer, Guest Services Agent. Otherwise a great location, if one needs to catch the train or needs to be close to the "Innenstadt", as well connected with the U-BAHN.
July 20, 2014
Rated 5 out of 5 by John2765 Great Option for Munich
Dagmar Zechmann, the GM, went out of her way to make our visit a memorable experience. We had shared with her that we were traveling with our teenage children to celebrate our 20th wedding anniversary and she treated us very well. We were put into two beautiful adjoining rooms. A couple of hours later room service knocks and in comes champagne, fruit, etc. Further, the Concierge, Georg, recommended an excellent restaurant for our last dinner in Europe. Le Meridien personnel were welcoming and it was an excellent way to end our trip to Europe.
July 14, 2014
Rated 4 out of 5 by AntoC My Recent Stay at LeMeridien
I do not normally fill out reviews however I am a big fan of the Starwood organization and I wanted to share with you my comments.
Having stayed in numerous Starwood resorts and Le Meridiens as well I feel there were a few items that need improvement and do not live up to the Brand Standards.
Here are some comments:
1. The furniture in the bar area is dated and the carpeting should be removed and a hard surface wood or stone.
2. Elevator lobby wall light fixtures are too low. Typically light fixtures are at a minimum of 6'-8" in public areas.
3. Carpet in rooms if not changed to stone or wood should be better maintained. Carpet is stained and not meeting starwood standards.
4. Technology in rooms is extremely lacking. Low voltage connections for USB ports at the work station is that should be upgraded.
5. Outlet (Receptacle) for shaving in the bath room should be dual voltage due to the large international presence.
Overall it is a great hotel and I only wrote a review since I care about Starwood.
July 8, 2014
Rated 5 out of 5 by CharlieKC Favorite hotel in Munich
I have stayed in numerous hotels in Munich for both work and pleasure. I always come back to this one. It is directly across from the Munich Hauptbahnhof. It is just a short walk to Karlsplatz and the Old Town. The hotel is always impeccable. They bend over backwards to be accommodating in every respect.
July 6, 2014
Rated 3 out of 5 by Christaandjerry Details and Quality Lacking
Upon arrival pleasant and helpful staff. Upgraded room as no king or double available. Room was clean with little decor. Ordered breakfast by room service for 11 days with little variation. Received what we ordered only once - ie missing, silverware, salt & pepper, no rolls, no milk, etc. on one occasion, my wife ordered tea only to get a pot of slimy water one quarter filled. Morning room service staff needs major improvement. Evening staff was timely, pleasant and provided exactly what was ordered. Overall, our stay was average, except for the breakfast problems. I could not recommend this hotel to my friends.
July 4, 2014
Rated 5 out of 5 by Dmbo1 Excellent Hotel
Great Service and location.
July 3, 2014
Rated 5 out of 5 by nhs55 First Ever Stay in Munich
A truly fine hotel with a truly exemplary Concierge staff.
July 1, 2014
Rated 4 out of 5 by KSLNR hotel for a business trip near the railway station
breakfast served in the room was very unsightly. should be noted that execution time was flawless. sleep quality is quite poor, old showers.
June 30, 2014
Rated 5 out of 5 by LadyB84 Great stay
My stay was good but I would have liked a larger selection of vegetarian meals.
June 25, 2014
Rated 4 out of 5 by Traveler007 Great staff & good location
The hotel did an excellent job at check in, made prompt wake up calls, and Georg at the concierge desk was very knowledgeable and helpful. We stayed at five hotels on this trip to Europe and the three Starwood hotels where I stayed certainly stood out. The Le Meridian Munich was well located near the train station which puts you in a good location for many traveler services. That said, it is a bit of a walk to the "tourist" areas near the Marianplatz and English Garden. The walk is very doable, however, so it is not too far if you are staying one or two nights at the hotel. As you walk east to the tourist area, you pass through a pedestrian only shopping street a short distance from the hotel. If you planned a longer stay for your holiday, you may want to find a hotel closer to the tourist area. The location is also very convenient for the S-bahn and U-bahn (city subway lines). Our rooms were very spacious and well appointed. The general area near the hotel had a lot going on and we expected noise to be bothersome. We had an interior room, however, that faced the courtyard versus the street and we had no outdoor noise to disrupt our sleep. The complementary bottled water in the room was also appreciated. I did not eat at the hotel so I can not comment on the food. Overall, our family enjoyed the stay.
June 22, 2014