Rated 2 out of 5 by Mimmy8 Great Hotel
The hotel has great features, but the staff need to improve on service. I understand it was peak period in Tunis with many tourists arriving but for me when I arrived at the hotel they told me that I could not book for 5 nights which I had booked a week in advance before arriving at the hotel. Instead, gave me 4 nights which inconvienced me greatly as I had to go through a lot to secure accommodation in Tunis for the 5th day. I wouldve thought I should have been given priority since I had already checked in at the hotel. The lady at the Reception was not friendly at all (especially the day I arrived on 22nd June 2013).
July 1, 2013
Rated 3 out of 5 by DGGE ROOM 2114
The room facilities were OK however I would like to highlight the following problems:
The air-con thermostat in the room (2114) did not work.
The Reception check-out service did not work (the "system" was down when I tried to check-out in the morning).
Reception said they would email me the invoice since I could not check-out. To date, they have still not sent it.
I called the reception 3 times today to check the status of the invoice, nobody answered.
I have now escalated this to the Duty Manager, I spoke with them today and asked them to investigate.
I would appreciate it if the above issues are investigated ASAP.
July 16, 2013
Rated 5 out of 5 by Austin59 My favorite affordable (almost) hotel in the Middle East
I have been staying at Le Meridien Airport Road Hotel, Dubai for over 20 years and I always look forward to my visits. I can cope with a very busy schedule and a fair amount of stress because of the comfort and support I have back at hotel.
On my most recent visit (September 2012) I was very pleased by the improvements made to the Gym which has always been excellent and is now even more so.
My only criticism is that the gardens seemed to be a bit neglected. The codorline trees for example have not had their dead lleaves removed for a few years, some are dying. Some judicious cutting and replanting is well overdue.
September 19, 2012
Rated 2 out of 5 by Paul11111111111111 Last resort.
No spg recognition. Noisy old hotel . Poor rooms at lower cost level. Not given room requested . Overpriced. Incompetent check in staff. Booking terms not honoured...shall I continue ?
May 1, 2014
Rated 2 out of 5 by IrishBusinessTraveller Great staff, restaurants and pools but misses on some basic issues
Great staff, restaurants and pools but I was staying on business and found the Wifi unreliable; I was unable to connect to my VPN and the Business Centre was unable to help. Having to request a new Wifi code daily was also an inconvenience. When you turn off the lights at night, the plug sockets also turn off. I only discovered this the next day when my mobile phone ran out of charge mid-morning. The shower ran hot (sometimes scalding) and cold while showering. The air-conditioning was noisy and settings 1, 2 and 3 all seemed to be the same. I have stayed in this hotel many times but am reticent to stay again.
April 23, 2013
Rated 4 out of 5 by Gemann This hotel continues to improve
The new build royal club facility looks excellent. Food choice available in hotel and the Meridien village is really good.
May 1, 2014
Rated 4 out of 5 by Chris Le Meridien Dubai Airport
I have two primary comments:
1) I love the hotel's location and availability of dining and entertainment options. I would choose this hotel more often; HOWEVER, I do not because it is not part of the SPG program. If I am going to spend several nights in Dubai, I will choose a different hotel to get credit for my support of the program.
2) I was upgraded to the Dubai Suite which was a very gracious gesture for not participating in the SPG program. HOWEVER ... the room was old, outdated and in desperate need of renovation. I would prefer to stay in one of the beautifully refurbished rooms vs the older rooms.
February 26, 2013
Rated 5 out of 5 by donnie61 One of the Finest Hotels in Dubai
Each time i come here i am blown away by how professional your staff truely is!! It all starts with being greeted by the bell hops and remembering who you are, and your staff at check in (regular or the royal club) always greeting you with a smile and ask how you are doing!! The rooms a awesome, clean an comfortable, Your room room service staff is very prompt and and always welcome me back!! The wait staff at all of your Restaurants & Lounges are very professional and are always very helpful especially the staff at the Paino Bar, The Warehouse, and the outside staff at Jules bar. Even renting the hotel car, the drivers get you where you need to go and wait for you. And the Spa staff is probaly the very best in Dubai. This Hotel makes you feel like you are part of their family, i will always make this hotel my first choice. And i would like to say thank you to the entire roayl club staff each and everyone of you, for always going the extra mile for me.
April 22, 2014
Rated 5 out of 5 by Jilly50 This hotel is in a good location
On arrival at the hotel we were moved to the new extension!
Very high tech, have never been in a room with so many lights!! Beautiful design, really spacious. Very clean, just wish we could have stayed for longer.
April 25, 2014
Rated 5 out of 5 by Andy0712 Stay at Le Meridien Dubai
This is one of the best business hotels to stay in Dubai. It is conveniently located next to the airport, yet you do not hear any noise from planes landing or taking off.
Front desk staff is always helpful and friendly, the gym is phenomenal and the pools are always clean.
This hotel has a huge number of restaurants to chose from so when I come back at the end of the day I do not have to leave the hotel.
It would be appreciated if the hotel installed an ATM on the premises.
Le Meridien Dubai has definitely the best value for the money in Dubai.
I always look forward to coming back to this hotel.
July 14, 2012
Rated 5 out of 5 by Nelly An oasis minutes from the airport!!!
My partner and I stayed at this hotel for 7 nights in June 12. We stayed in a Royal Club room. Everything about the hotel was excellent, despite building work and the airport close by. The layout of the hotel still manages to provide privacy and peace.
The staff are very attentive, the facilities and features of the Royal Club provide superb value for money, though some areas are ready for refurbishment. That said, we are already looking to book a return visit, not unlike many people we met during our stay! One of our most relaxing holidays, in a hotel with an intimate feel, and in a great location.
June 17, 2012
Rated 3 out of 5 by Visitor201 Convenient location, nice rooms, a bit too much up-sell
Our stay was good, breakfast in the restaurant was outstanding, rooms and bathrooms very comfortable. Was annoyed with the constant sales pitches - from the time I booked, I was emailed multiple times with offers of room upgrades, transport, etc, all at additional charge... on checkin was offered fruit in the room, internet access, and the international paper (all at additional charge; all declined), IN the room found fliers and hang tags advertising kebab platters for 100 riyals, movies for 20 riyals, etc.... it sort of felt like a fast food restaurant. (Would you like to upsize?)
January 12, 2014
Rated 4 out of 5 by Norma66 One sour note
An otherwise excellent visit was marred by incident at time of arrival. We arrived late after a long flight from Australia and, despite saying several times that we did not want to make up our mind about breakfast options, we were harangued into agreeing to a special deal option. This turned out to be more expensive and completely unsuitable for us. We complained to the duty manager who promised to remove it from the bill, we were willing to pay the normal charge for breakfast taken. Despite promising this was being done, in fact we were charged for the extra ""special deal". Be aware of special deals! We never did work out what was special to merit the extra cost. Quite spoiled what would otherwise have been a lovely stay in a lovely hotel.
March 4, 2014
Rated 5 out of 5 by KrishnanSN Mr
The renovated room (room no 2041) quality and the facilities are excellent
April 24, 2014
Rated 4 out of 5 by Justtraveling Great for Business and VERY close to airport
I was there only for a layover and needed only a place to lay my head. It is a very nice place and everyone was very friendly. I did not take advantage of the amenities (pools, restaurants). I loved how close it is to the airport. Can't stress that enough, right across the street, but you need a taxi. I was promised a fruit bowl, but it never came, that was fine. I would highly recommend staying there. Very upscale. I had a loud party going on till 3am next to me so I was surprized the hotel would allow that. I could have called, but they also should know what is going on in their hotel.
August 28, 2013
Rated 5 out of 5 by Derrick50 A Pleasant Stay
I was bought to my room by one of the reception staff and asked if I needed anything else. A few minutes later my luggage arrived and I was asked if I needed anything. Most of the hotel staff know me by name or recognize me as a frequent guest and I find all the hotel staff very helpful and polite at all times. The hotel is laid out well with its many restaurants located inside, outside, and close by to choose from. I enjoy my early morning breakfast and the staff is always attentive to my needs and food taste. From my observations this hotel is in a phase up updates and additional rooms are being added to accommodate more guests. I recommend other guest to try this hotel as I enjoy my stay each time.
May 19, 2012
Rated 5 out of 5 by Bill777 Very comfortable stay for stopover-transit
I have stayed at Le Meridien Dubai countless times (at least 50), for short stays ranging from 10 hours to a day and a half. I have invariably come away from my visits feeling much refreshed and better. Whether toward the start or toward the end of a pressurized business trip, Le Meridien Dubai is a wonderful haven, very close to the airport yet with all facilities and amenities (not all of which I have explored even in so many stays). I unconditionally recommend Le Meridien Dubai for anyone who wants to chill out, take some comfortable time off, and re-energize on a business trip.
April 26, 2013
Rated 3 out of 5 by Peter2409 Smoking
On arrival I was asked if I required a soaking or non smoking I asked for non smoking, I was shown to room 1125 my first instinct was someone as been smoking in this room after getting into bed I realised that the smell stale smoke permeating the air was too much . I phoned reception and asked for a move which they responded very quickly and moved me into a room that smelled less of smoke. I showed the staff member the burns in the table and he agreed the room was awful. This however cost me valuable sleeping time as I was in transit only left 4 hrs left of trying get some sleep.
September 17, 2013
Rated 5 out of 5 by donnie61 Returning from R& R
As Always this hotel exceeds my expectations and when i had problems with my flight to Afghanistan allowed me to extend my stay another day with a late check out, so i didn't have to stay at the airport Everyone and i mean everyone esp the front desk the spa people are totally helpful and treat you like family to include every person who works there try the outdoor buffet you will not be disappointed, Also the drivers, the concierge desk all the bell hops and the business center will remember your likes and dislikes and remember your name and greet you every time they see you
May 23, 2013
Rated 5 out of 5 by safrantina Anniversary Delight
We have just returned from 5 nights staying in a Royal Club Room for our wedding anniversary. We arrived at 2am but we were still given a 5* welcome and the offer of refreshments. The Club Lounge facilities were excellent, the staff couldn't do enough for you and the quality of the food was superb. We were also upgraded to an Art Tech Room. The dedicated Club pool and the other pools were spotlesly clean and again great service from the staff. We ate at 3 of the on-site restaurants and had very enjoyable meals.
A big thank-you to all the staff - we will definitely be back
October 16, 2012
Rated 4 out of 5 by joaopt Good stay
Hotel stay was as always great but the location of the room I was given did not met my expectations.
It had no access to a pool area. The outside area was on the back of the kitchen so the smell of food and the noise of motors made unpleasant to stay outside. Also, the construction going on the adjacent building, operations and workers.
This review is not meant to be published, it is the report of my stay asking for the correct attention on mine, or other guests, next stay so that to enjoy the full Meridien experience.
Thank you. Hope to soon join you again.
October 3, 2013
Rated 5 out of 5 by Aju60 Great services!
I stayed at this hotel twice for transit in June and July. I was surprised by their great welcome and shuttle service at the airport! The staff makes follow-up after check-in to see if the guest has any needs. Before I started enjoy the room, I enjoyed their warm welcome. The rooms are very clean and the beds are comfortable. I also like the complementary fresh juice and fruits that refreshed me after the long journey. In my second stay, I complained about some issues to the duty manager, she immediately addressed them. Overall, I like it and will come back.
July 26, 2012
Rated 3 out of 5 by Java I was EK Passanger
I have been in Le Méridien Dubai as EK passenger over the years and now came back after two years break. Frankly it was like walking into old motel room in back and beyond on cowboy country. Room smelled, and was very old, I know there are some new rooms as my family stayed as EK passengers few months ago and they were happy.
There is a need for consistency! and pls you need to see that the curtains cover the windows, it is not an essential, this room curtains were beaming sunlight and i could not even sleep after 10 hrs flight, room number is 1080.
August 11, 2013
Rated 5 out of 5 by MrsCathy An upgrade for a dream trip!
My husband surprised me with an upgrade to a Royal Club room, which included a great breakfast, afternoon tea and evening drinks with canapés and use of the exclusive club pool. The staff were friendly and helpful, nothing was too much trouble and indeed my parents-in-law were able to arrange a birthday cake for my husbands big day. We also shared many a laugh with the pool side bar staff and lifeguards.
I will definitely be returning to the hotel as soon as I can, it was very hard to leave!
Many thanks to the Meridien Dubai for an amazing stay.
September 29, 2013
Rated 5 out of 5 by hysteroking2000 This hotle is fabulous
This is my 5th tine staying in yoru hotel. It is not only bthe luxury and amenities that brings me back. I wish to express most satisfactory experience from working staff. Mr Lenon from front desk gave me most outstanding elite hospitality. he is so sincere and genuine in his service. I felt truly as if I am a royal guest. In every time, he welcome me personally remembering my name. Amazingly he keeps in memory my previous visits and also my preference for the room I do believe that person like Mr Lenon is a key factor in success of your hotel.
August 15, 2013
Rated 1 out of 5 by Allan43 Poor Experience
I can not recommend this hotel to anyone and as such have contacted my private travel coordinator in Australia to ensure it is not utilised or recommended for any other travellers staying in Dubai. Hotel & Facilities are outdated & tired or simply lacking. Staff do not follow instructions or requests. Not all inclusive i.e. business traveller and internet is an option when in this day and age should be inclusive especially when treated as an executive check in. Very disappointed as last night of luxury prior to returning to work in Afghanistan.
August 23, 2012
Rated 1 out of 5 by GS987654321 Overnight stay dubai between 2 Emirates flights
I landed with Emirates Business Class from Geneva in Dubai on 10 Aug 23:00: overnight transit stay in Le Meridien (Emirates Voucher) - with connecting flight - Business class the day after at 8:55 to Lusaka. Transfert from airport to hotel ok.
I was exhausted but didn't sleep: room very small, air conditionning noisy; lots of noise from outsde. In addition: bathroom very small and old fashionned conception; almost impossible to seat on toilet. Very disappointng for le Meridien (I visited several meridien in teh past and was always satisfied),
August 17, 2013
Rated 4 out of 5 by smittyghb website
As with this feature, the website look and feel are obscure and non-intutive. What in the world is a 'review title?'
The website--especially the reservation website--needs a major overhaul. I want straightforward terminology and options.
The second complaint is temporary, I hope. The heater/cable on the lap pool was broken during my recent stay. I choose Le Meridien at the aiport because of the lap pool. I do not understand why the heater can't be fixed with dispatch--and I understand an enormous amount about pool operation and maintenance.
January 18, 2013
Rated 3 out of 5 by Leeds1 Wolf in Sheeps clothing
Let me start by saying this used to my favourite hotel (worldwide) despite the fact you do not earn SPG points at this location. And I have been returning over many years. But over past few months its standards have dropped alarmingly and definitely not a 5 star experience. I have stayed here possibly 5-6 time this year hoping for improvement & not sure that I will return until the extension is complete.
Management are totally invisible especially when you want to complain. The staff turnover seems exceptionally high and motivation low.
August 5, 2013
Rated 4 out of 5 by Rob1965 Outstanding
My wife and I stayed at this hotel for 3 nights from 15 June, staying in a Royal Club room as a present to ourselves after six months seperation due to different work schedules.
The staff were outstanding and the hotel provided a comfortable and relaxed environment for my wife and I to reconnect.
A bonus was the birthday cake and bottle of wine on my birthday, it was a very nice and much appreciated gesture.
This hotel is my 1st choice when ever I am required to stay in Dubai and I recommend the Royal Club to my friends and colleuges.
June 20, 2012