Rated 3 out of 5 by Jackie27 Inexperience shows
Staff was young and generally inexperienced. One terrific concierge (Luis), the rest, not so knowledgeable or effective. Unable to make a restaurant reservation I later made myself. Booked a taxi for me to the airport that I had already rejected as unduly expensive and no different than any other taxi readily hailed on the street. Switched us from one tiny room to another (porter guessed the reason immediately). No special Starwood recognition.
Absolutely terrific location;near theater, sights, shops.
October 21, 2011
Rated 4 out of 5 by Andrew1234 Great service, pool and executive club in London's West End
I've now stayed quite a few times at this hotel - and very much enjoy the central West End location (great for theatres and restaurants). The executive club (free for Platinum members) offering pre-dinner drinks and nibbles, and a good solid breakfast, is a real added bonus. David on the SPG front desk is always helpful and welcoming, and was able to arrange some rapid turnaround laundry I needed. The highlight, as several reviewers have noted, is the gym and pool in the basement - amazing!
November 24, 2011
Rated 2 out of 5 by john cant expect much new trick from a old dog??
executive room, 16mar-20mar
i was prepared for some problem when i booked this hotel... but guess i got much more than i bargained for...
16mar heater dont work, even after we feed back to them, nothing changed, sigh....
we slept with full gear on... heattech, winter jacket... few layers of clothing to keep us alive... unbelievebale??? yes, it is unbelievable..
the heater finally came alive after the 2nd complain...
starwoodneed to buck up on this one... pleeeeaaaasssseeee???
March 25, 2013
Rated 2 out of 5 by zb14 value for money
The hotel is too expensive for what you are offering.
September 15, 2014
Rated 2 out of 5 by letitbe Tired rooms.
The hotel is showing wear and is in need of updating. We prepaid and upon check-in were "upgraded" to a club room which was so ridiculously small two people could not stand at the same time in parts of the room. The rug needed vacuuming and the room smelled of cigarette smoke. After much complaining and a not so happy dismissive front desk we changed rooms. Also, it seemed the entire hotel was always too humid, the air conditioning just didn't work properly.
September 9, 2014
Rated 5 out of 5 by LawyerCat Best choice in London
I've stayed here before and will stay here again. This hotel is pretty much everything you can ask for in a business location. It's incredibly central: Piccadilly Station is about 100 meters away and so you can get pretty much anywhere in Central London within 20 minutes. It's convenient to Heathrow: on the same line as the airport, it's a 45-minute ride which is quicker often than any other method and costing 1/4 or less of that price. The facilities are wonderful: I particularly like that the rooms are separated from the elevators by doors that the staff closes at night so you don't hear the noise. The restaurant is just the right combination of quick and unhurried. And for almost the first time ever I had a hotel where, when I removed the duvet from its cover because I find it too hot to sleep under, the cleaning staff didn't try to replace it but instead left it folded on the chair. If you're a pleasure traveler of course this hotel is within 15 minutes of all of Central London's attractions including the National Gallery, Buckingham Palace, the British Museum, the V&A and Natural History Museums, and of course the shopping on Regent, Oxford, and Bond Streets. My one negative, and it's a small one, is that the lobby is a bit small so when it's crowded it can feel a bit busy. The positive to that though is that because it's small you're also through it quickly.
September 15, 2014
Rated 5 out of 5 by newegg Great Value In Central London
Well, I usually prepare myself to be underwhelmed when it comes to London hotels. High prices, small rooms, outdated facilities and charges fro everything. But I stayed at this hotel for 10 nights and came away thinking it was a very good value and is extremely comfortable. Its not a place for over-the-top luxury, but everything is just right. The staff is wonderful and my room was spacious and comfortable, even though I did not get a suite. The location is perfect. Everything you could want (and I mean everything) seems like is a very short walk away. Club lounge was excellent and so was teh internet access. Special thanks to Julia at the front desk, who did my check-in and check-out. I took the red-eye flight in and arrived at the hotel at 10:00 am that day to drop off my bag before going to the office. She was nice enough to give me my room early, which allowed me to prepare for my first day better. That was unexpected and very important to me... Thanks!
September 11, 2014
Rated 4 out of 5 by PriorGuest Great hotel in a great location
The hotel is well located between 2 underground stations on 2 different lines (Jubilee and Piccadilly), making access to the rest of the city very easy. Hotel staff is very attentive, welcoming and knowledgeable with regard to asking for directions. I stayed here for business, so it's not ideally located to Canary Wharf (30 min. underground ride), but definitely offers more after hours entertainment than CW.
January 28, 2014
Rated 4 out of 5 by Nasser Excellent Location, staff and services
When I made the reservation on-line I requested connecting rooms, Ms Pais called me overseas and confirmed my request. gave me excellent rooms and provided me with all the best SPG awards from upgrading, free internet, Club lounge and all. I had an excellent stay. Yes the hotel is old but well kept. problems with housekeeping, lack of training and supervision. I would fire the Housekeeing manager but not the staff.
November 15, 2011
Rated 5 out of 5 by Patrick99 Great stay, and happy to be back
This was my second trip to this hotel. The first time I was upgraded to a beautiful suite. This time (despite paying a much higher rate) I was "upgraded" to a small room with a window overlooking regent street. The window and a table with 1 chair was up some stairs in an odd stage style area of the room. I would have rather had a room on a lower floor with a larger window that i was actually able to open, but I guess it was busy.
The lounge was insanely busy during my stay, and was impossible to even get a seat there during breakfast time. This made it hard to enjoy it. I came by during the early afternoon at one point to have some sparkling water and I was given some attitude from the attendant for being there then, as I was the only guest there. I found that a bit odd.
Overall, everyone else was wonderful, and I enjoyed my stay. I will be back, and hopefully next time I will get a nicer room again.
May 2, 2013
Rated 5 out of 5 by Belinda2106 Everything was perfect. Cant wait to return!
We stayed 3 days at the Meridien Picadilly and absolutely enjoyed every moment of our time there. Very helpful staff and great breakfasts, super spacious room for me and my 2 children (aged 8 and 6), the swimming pool and health club is perfect . Location fantastic. Really can't recommend this hotel enough. We will be back next time we come to London! Thankyou.
January 3, 2014
Rated 1 out of 5 by VA77 Horrible Customer Service
I am a platinum member that had a last second cancellation due to illness. I travel to London all the time and originally the hotel would not issue a credit. Then they conceded they would and when I went to re-cboook using the credit the realtions manager completely ignored me. I have never had this type of customer service issues at a Starwood hotel outside of this property. They were rude on the phone, by email, pretty much any way you can think about. Good news is that I run a consulting group with a lot of clients that go to London or are based in London and trust me they will all hear about my experience.
February 4, 2014
Rated 2 out of 5 by Summit63 Good location but blah rooms and overpriced
i have stayed here three times and each time ended up in very small, old, unimpressive rooms. If you don't have plat status, you definitely are treated like a 2nd class citizen (even though rates are 300 GBP/nt). There are many more hotels on the area with better appointed rooms for the same price.
December 11, 2011
Rated 5 out of 5 by Elwy excellent in all respects
We've stayed at this location twice, and both times have been great. The check in staff, bell staff, and concierge are all excellent and the rooms are clean and comfortable. I would not consider staying at any other London hotel. Great location as well.
December 24, 2013
Rated 2 out of 5 look elsewhere
small outdated room. found out only the 1st floor has been renovated ? you can get MUCH better value elsewhere. even the beds/mattresses are old as is the furniture and the lighting in the room is terrible. UNDERwhelmed.
April 15, 2013
Rated 5 out of 5 by cucu1965 Great stay
Had a great stay mostly thanks to the courtesy and efficiency of the staff.
The hotel has a great location and has been renovated, so that everything is high standard.
March 15, 2012
Rated 2 out of 5 by USAvisitor01 Hotel Staff need better training
Did not have a great time staying at this hotel. Found the staff to be very officious and presumptuous that guests would do something wrong. Staff were not very service oriented and used no discretion at all to ensure customer satisfaction.
Duty manager badly mishandled a meaningless situation that got completely overblown and taken out of context.
Room was very small too, for two people and not of the quality required for a hotel of this supposed stature.
Left as a very unhappy customer and got zero feedback from management at check out despite them being very aware that I was dissatisfied.
April 14, 2014
Rated 5 out of 5 by JRKeb Great Location and Staff!
Stay here for the best location in London. Tube station, shopping, theater, main sights, are within steps of the front door. Staff is superior--from reception to housekeeping to Club Lounge (which offers generous and delicious selections for breakfast, teatime and early evening appetizers). Understand you will be staying in an historic building in the middle of the busierst part of London, so your room will be comfortable, clean and well maintained and will reflect the life around it. The Terrace Bar and Grill is a must for dinner: delicious food (especially the beef), great setting, and good service.
August 21, 2012
Rated 2 out of 5 by Mkbflorida Do not stay in room 411
We stayed on points and also requested a suite night request. It was honored.
It is a two room suite with a large sitting room with a tacky futon, tv and small dining table. The suite contains 1.5 baths.
The biggest problem is the sitting room is cold. There is no heat. After complaining twice, they sent up a portable heater which did not warm the large space. The sitting room was unusable in the evening. The windows are drafty and the exterior windows blow open.
The floor plan is very awkward. The desk chair is in the way of the door in the bedroom and it is a tight squeeze to get to the closet. The lighting isn't great either. There is no light over the dining table.
The carpet is seriously stained and the furniture is a strange hodgepodge of modern and tired traditional. The mattress also needs to be replaced...very uncomfortable on one side.
The location is great for sightseeing. The tube is very close and there is so much you can walk to if the weather cooperates.
The club lounge is great with snacks, drinks, breakfast, etc. The health club is fine also.
I would stay again if I received a better room/suite. I would be very careful about upgrading to a suite.
September 24, 2012
Rated 5 out of 5 by habsfan Great location - Pleasant experience
Great location. Enjoyed my one night stay. Comfortable room and nice lounge.
March 17, 2012
Rated 3 out of 5 by montelux nice location but..
the rest. Is not value for money, apart from the launge
December 26, 2011
Rated 1 out of 5 by loryani Poor Customers Service
I stayed for three nights with my daughter in a two single bed room. The first night, when we entered our suite, the room didn´t have a window. I asked to change to a room with windows, and so we did the next day. Unfortunatelly, in that room: the toilet woudn´t flash (so the engineer had to come and fix it), the bath tab did not drained (so the engineer had to come and fix it later), the towel heater did not heat (so the engineer had to come and fix -and didn´t). So I called de Duty manager, Sary, which correctly apologize at first, and offered me to change again of room. We didn't want to make our suitcases again (for the second time) so we decided to stay. Instead, she offered us to stay for a late checkout (leaving the hotel at 6pm) and we accepted. She even offered up to go and take a bath in some other room, which we didn't not accept. The late check out in any other hotel includes to make up the room that same day (and so did Sary promised). When we arrived at 3pm to make up our suitcases and leave the hotel, the room was not made up. And worst of all, when I called Sary to complain she "woudn´t" remember what she said less than 24 hours before. Very sadly, I leave this hotel today, very upset and with no intentions either to recommended it or to come back.
April 7, 2013
Rated 5 out of 5 by Lexasan Very helpful and professional staff
I stayed here a while on a business trip, and must say that this hotel is excellent. The staff was caring and professional, and the hotel is in an excellent location. It's within walking distance of theaters, shopping, Hyde park and the Palace, and a wonderful selection of restaurants. Also, make sure to visit the 2nd floor restaurant and balcony for a relaxing afternoon tea. I will definitely stay here again.
September 1, 2014
Rated 5 out of 5 by toddml NYE Stay
We have stayed at this property quite a bit mainly because they always seem to look after us so well and the location is simply superb!
As I am usually there on a mixture of work and relaxation the club lounge and pool work really well! I hate being stuck in a room while working, it is much nicer being in the lounge. The fact there is a good size pool, hot tub and steam room also in the hotel is an added bonus!
This time the stay was over NYE, 3 nights and although being very busy they managed to upgrade to a suite which was greatly appreciated. They moved the breakfast from the Terrace to the 1st floor to give themselves more room and on the whole it worked well and nice to see a proactive solution to the situation!
The lounge staff are great and although several have changed over the last few months the new team see very friendly and helpful. Until the next visit wont be able to judge fully but I do get the feeling with the alchol a little bit of cost cutting going on. There always used to be a bottle of Cava or prosecco out for breakfast but now it is request only and some of the evening drinks spirits seem to have changed brand, not for the better altough this could have just been due to the very busy Christmas period and running out of stock of the usual ones so time will tell!
Overall though a great stay, couldnt have been made to feel any more welcome and had a great meal in the Terrace on New Years Day! Drinks in the bar were also very good although we miss the old bartender team in there!
January 6, 2014
Rated 4 out of 5 by Patrick99 Frequent guest, and always leave with a smile.
I have been a frequent guest at this hotel over the last 6 months. When I checked in this time, the woman actually remembered me, which was a great way to be greeted after a terrible flight experience.
I was upgraded to a "club" room, number 450. I would have liked a junior suite or suite, but I am seeing it was very rare to get those at this hotel, so take notice. This room was located through 2 sets of doors in a stairwell. Despite its privacy, it was difficult to find, and almost had given up and gone back to ask before peaking into the stairwell. The hotel NEEDS better signage or at least NEEDS to inform guests of the room location at check-in. The corridors and random stairs and turns are already difficult to navigate.
Upon getting into my room, the carpet was filthy, and it appeared there was vomit on it, next to the bed. There were also only 2 towels in the room, but a call to housekeeping to request this cleaned and towels was quickly addressed. Although, on subsequent days, there were only 2 towels left.
This was the first time I used the pool, and it was once of the nicest pools, hot tubs, and saunas at any hotel, especially for a Central London hotel.
The club lounge still needs some work. The drinks in the afternoon are great, as is tea. Breakfast is a joke. I was actually on a rate that included breakfast, but I was told I could not take it in the dining room, it had to be the club lounge. That breakfast was maybe "half" of what a continental breakfast would be in any other hotel in the city. It needs to be addressed, especially when it is paid for!
June 4, 2013
Rated 5 out of 5 by JRDJ A wonderful stay, as always
Front office management, especially Stefan, went above and beyond to make my stay an enjoyable one. Thank you so much!
September 6, 2014
Rated 4 out of 5 by jechho Nice stay
Had a three night stay here in August, after the Olympics. As spg platinum members we were upgraded to a jr. suite that had a very small bed. Asked for a room with a king size bed, and was given another jr. suite . They seemed to be out of regular suites, but the jr. suite was rather big.
- the room (facing courtyard) was surprisingly quiet
- bottle of wine was awaiting us on the second day, that is how to treat platinum members!
- the bathroom was old and dingy, and the aircon pretty noisey.
- the lounge could be rather crowded at times.
- windows were small, so not a lot of natural light
We snagged a great deal, and would stay here again - if we could find a similar bargain.
September 15, 2012
Rated 2 out of 5 by ghp2 Disappointing stay at an average hotel
For a SPG Category 6, you'd expect a truly luxury experience, but the reality is that Le Meridien Piccadilly has average (if not subpar) décor and average service levels. Hallway carpets were worn, paint in the rooms was marked, food in the Club Lounge was of low quality, and check in staff were less than helpful. Check in was unpleasant - the room wasn't ready (at 4PM) and they claimed they didn't have an alternative, so I was told I'd just have to wait in the lobby. Not the bar with a drink voucher or the club room (which I would have access to once my room was available anyway). After an hour I talked to a different member of the staff who found me a room eventually. I wouldn't bother with this hotel again.
May 28, 2012
Rated 2 out of 5 by michele good location but needs improvement
I stayed here from June 2nd to June 5th. I was put in a very noisy room right next to elevator/stairs and house keeping closet. i could not sleep at all. so i asked to be moved. they said they would move me when i return from my work in the evening. when i returned they had not moved me and had to wait in the line to get access to the reception staff. finally they moved me. the toilet in the new room was not working properly so they had to come to fix it. needless to say it was not a pleasant experience. what i also found is the reception desk staff is fairly small. that means for check in or check out or room change you do have to wait for at least 15-20 minutes before you could speak with the reception staff.
July 5, 2013
Rated 1 out of 5 by Raffster OMG
What a debacle of a hotel.
Old, tired and what a shame for a grand hotel in such a great location and a great brand.
Staff were the one redeeming feature and kudos to them for making a silk purse from a sows ear.
As a platinum member, the room which we booked as an executive suite was small, and far from being a suite.
We had the opportunity to sit in the executive lounge on the Friday night where food ran out early on in the evening much to the disdain of late arriving guests, and the poor staff were left to apologise for an inept kitchen not keeping up with demand.
I would recommend any platinum members to avoid this hotel for its Rooms were average and club lounge below par but great staff who tried above average to keep customers happy!
March 21, 2014