Rated 5 out of 5 by Bill4LA Excellent Location; Great Service
If you want a well-located hotel with exceptional service, this is the property to stay at in London. Whenever I visit London for work and for pleasure, I usually pick this property. The service is always exceptional. The staff is always helpful and welcoming.
As others have mentioned, this hotel is located off the Piccadilly Line and is adjacent to Piccadilly Circus. It is always busy in the area so if you don't want to deal with a little bit of noise and some crowds during the weekends, pick another place. However, if you wish to be steps away from the theatres, Covent Gardens, the Piccadilly Circus tube stop, great restaurants, shops, etc., etc., this is the place to be.
It is also a very close walk to Green Park, Regent Street, Old Bond Street, etc. And it is only a few tube stops to the Eurostar Station (on the Piccadilly Line).
The lounge on the Mezzanine Level is great; the Terrace Restaurant is even better. And the gym and other amenities are fine for a business traveler and/or a tourist.
I would recommend this hotel highly and think you'll be glad you picked this place.
September 3, 2012
Rated 4 out of 5 by Flaubert Very friendly
I stayed with my daughter as a special Christmas visit, combined with seeing a show. The staff were kind, friendly and helpful. My daughter was treated especially well by the staff. The doormen made sure we got transport, and the bags were looked after on our second day by the concierge so we could walk around freely. We found the room amenities good, it was warm and clean. We normally use 3-4 star hotels/budget hotels and we felt there was a clear difference with a lot of care taken to provide good unobtrusive service. The location was perfect for visiting Regent St,, the Royal Academy, the theatre and also a short bus ride from Knightsbridge and South Kensington where we could go to the museums.
December 20, 2014
Rated 4 out of 5 by YeVoyage Location, location
With a large majority of rooms now upgraded in terms of style -- not plumbing! this is an attractive West End property if your rate is not too high. The bathrooms are NOT modernised. Staff were hit and miss in terms of knowledge and professionalism -- they lost our bags upon check-in and sent them to another suite!!
For Platinums, definitely take breakfast in the Terrace restaurant but beware that the full buffet is only on weekends. Staff knowledge of this benefit was mixed with several different answers to the same question.
November 23, 2011
Rated 2 out of 5 by Chairman53 No hot water!
If you arrive and are told you have been upgraded, ask to which room! Being in a hurry to make an appointment I didn't realise until my return after midnight that our view was of the central well of the hotel, full of noisy equipment necessitating earplugs to sleep through it. And there was no hot water in the room. Response from the engineer was very poor - an offer to send someone to check the room when convenient. I reported this to desk on checkout and was met with indifference. Not good enough at £450 a night.
November 19, 2011
Rated 3 out of 5 by Jackie27 Inexperience shows
Staff was young and generally inexperienced. One terrific concierge (Luis), the rest, not so knowledgeable or effective. Unable to make a restaurant reservation I later made myself. Booked a taxi for me to the airport that I had already rejected as unduly expensive and no different than any other taxi readily hailed on the street. Switched us from one tiny room to another (porter guessed the reason immediately). No special Starwood recognition.
Absolutely terrific location;near theater, sights, shops.
October 21, 2011
Rated 4 out of 5 by Andrew1234 Great service, pool and executive club in London's West End
I've now stayed quite a few times at this hotel - and very much enjoy the central West End location (great for theatres and restaurants). The executive club (free for Platinum members) offering pre-dinner drinks and nibbles, and a good solid breakfast, is a real added bonus. David on the SPG front desk is always helpful and welcoming, and was able to arrange some rapid turnaround laundry I needed. The highlight, as several reviewers have noted, is the gym and pool in the basement - amazing!
November 24, 2011
Rated 2 out of 5 by john cant expect much new trick from a old dog??
executive room, 16mar-20mar
i was prepared for some problem when i booked this hotel... but guess i got much more than i bargained for...
16mar heater dont work, even after we feed back to them, nothing changed, sigh....
we slept with full gear on... heattech, winter jacket... few layers of clothing to keep us alive... unbelievebale??? yes, it is unbelievable..
the heater finally came alive after the 2nd complain...
starwoodneed to buck up on this one... pleeeeaaaasssseeee???
March 25, 2013
Rated 1 out of 5 by Glenn576576 Hotel has become very tired
My last visit to this hotel was 2012 and I do not recall it being this poor an experience. Rooms I was provided are dirty and in very, very poor state of repair. For the price charged which can only be supported by location, there was zero value. This will be my last stay at this hotel.
November 11, 2014
Rated 5 out of 5 by kpatt45 Love this hotel!!
This is our company's favorite hotel in London, and for good reason. The staff is always incredibly nice, the location is fantastic (steps from Piccadilly Circus), way better gym than most and I've always been recognized as a platinum guest. Given that, I've always been upgraded, so I can't comment on their standard rooms, but my rooms have always been incredibly spacious...especially for a city like London! Complimentary cocktails in the lounge are great to wind down after the work day. You can also have a car arranged to take you back to the airport (and charged to your hotel bill) for practically the same cost as a cab. Amazing!
May 9, 2014
Rated 4 out of 5 by Nasser Excellent Location, staff and services
When I made the reservation on-line I requested connecting rooms, Ms Pais called me overseas and confirmed my request. gave me excellent rooms and provided me with all the best SPG awards from upgrading, free internet, Club lounge and all. I had an excellent stay. Yes the hotel is old but well kept. problems with housekeeping, lack of training and supervision. I would fire the Housekeeing manager but not the staff.
November 15, 2011
Rated 4 out of 5 by PriorGuest Great hotel in a great location
The hotel is well located between 2 underground stations on 2 different lines (Jubilee and Piccadilly), making access to the rest of the city very easy. Hotel staff is very attentive, welcoming and knowledgeable with regard to asking for directions. I stayed here for business, so it's not ideally located to Canary Wharf (30 min. underground ride), but definitely offers more after hours entertainment than CW.
January 28, 2014
Rated 5 out of 5 by Belinda2106 Everything was perfect. Cant wait to return!
We stayed 3 days at the Meridien Picadilly and absolutely enjoyed every moment of our time there. Very helpful staff and great breakfasts, super spacious room for me and my 2 children (aged 8 and 6), the swimming pool and health club is perfect . Location fantastic. Really can't recommend this hotel enough. We will be back next time we come to London! Thankyou.
January 3, 2014
Rated 2 out of 5 by STARFLEET Don't ignore the reviews...
I have rarely been as disappointed with a hotel experience as this. I burned a Suite Night Award on this stay hoping for a superior experience, and the front desk sent us to a room that felt like it was in a basement (although it was on the 5th floor), as all the windows were 5 feet above the floor...if this was an example of the premium Executive Suites, I would hate see what the standard rooms are like. Surely the CA at check-in must have known he was taking advantage of me!
The room felt as though it was a leftover space with some used furniture sparsely scattered around...we avoided even going into the living room because it felt so uncomfortable. In addition, I asked one of the very friendly doormen for advice on where to eat after arriving late. He sent us to a "local pub" which was dirty and full of smoking, raucous, tattoo-covered teens...obviously not a fit for two tired over-50 year-olds looking for a late night dining experience! We took one look, turned around, and walked until we found an appropriate and wonderful place to eat nearby.
The only bright light was the truly helpful staff at the Club Lounge.
October 2, 2014
Rated 2 out of 5 by Summit63 Good location but blah rooms and overpriced
i have stayed here three times and each time ended up in very small, old, unimpressive rooms. If you don't have plat status, you definitely are treated like a 2nd class citizen (even though rates are 300 GBP/nt). There are many more hotels on the area with better appointed rooms for the same price.
December 11, 2011
Rated 1 out of 5 by VA77 Horrible Customer Service
I am a platinum member that had a last second cancellation due to illness. I travel to London all the time and originally the hotel would not issue a credit. Then they conceded they would and when I went to re-cboook using the credit the realtions manager completely ignored me. I have never had this type of customer service issues at a Starwood hotel outside of this property. They were rude on the phone, by email, pretty much any way you can think about. Good news is that I run a consulting group with a lot of clients that go to London or are based in London and trust me they will all hear about my experience.
February 4, 2014
Rated 5 out of 5 by Elwy excellent in all respects
We've stayed at this location twice, and both times have been great. The check in staff, bell staff, and concierge are all excellent and the rooms are clean and comfortable. I would not consider staying at any other London hotel. Great location as well.
December 24, 2013
Rated 5 out of 5 by Josephsuar In the center of London!
Great service at the desk. Upgraded me to a nice corner room. Definitely ask for a room facing the streets, or you have no view and face into another building. They do have odd step up and down hallways throughout each level.
February 10, 2015
Rated 2 out of 5 look elsewhere
small outdated room. found out only the 1st floor has been renovated ? you can get MUCH better value elsewhere. even the beds/mattresses are old as is the furniture and the lighting in the room is terrible. UNDERwhelmed.
April 15, 2013
Rated 5 out of 5 by cucu1965 Great stay
Had a great stay mostly thanks to the courtesy and efficiency of the staff.
The hotel has a great location and has been renovated, so that everything is high standard.
March 15, 2012
Rated 5 out of 5 by JRKeb Great Location and Staff!
Stay here for the best location in London. Tube station, shopping, theater, main sights, are within steps of the front door. Staff is superior--from reception to housekeeping to Club Lounge (which offers generous and delicious selections for breakfast, teatime and early evening appetizers). Understand you will be staying in an historic building in the middle of the busierst part of London, so your room will be comfortable, clean and well maintained and will reflect the life around it. The Terrace Bar and Grill is a must for dinner: delicious food (especially the beef), great setting, and good service.
August 21, 2012
Rated 2 out of 5 by Mkbflorida Do not stay in room 411
We stayed on points and also requested a suite night request. It was honored.
It is a two room suite with a large sitting room with a tacky futon, tv and small dining table. The suite contains 1.5 baths.
The biggest problem is the sitting room is cold. There is no heat. After complaining twice, they sent up a portable heater which did not warm the large space. The sitting room was unusable in the evening. The windows are drafty and the exterior windows blow open.
The floor plan is very awkward. The desk chair is in the way of the door in the bedroom and it is a tight squeeze to get to the closet. The lighting isn't great either. There is no light over the dining table.
The carpet is seriously stained and the furniture is a strange hodgepodge of modern and tired traditional. The mattress also needs to be replaced...very uncomfortable on one side.
The location is great for sightseeing. The tube is very close and there is so much you can walk to if the weather cooperates.
The club lounge is great with snacks, drinks, breakfast, etc. The health club is fine also.
I would stay again if I received a better room/suite. I would be very careful about upgrading to a suite.
September 24, 2012
Rated 5 out of 5 by habsfan Great location - Pleasant experience
Great location. Enjoyed my one night stay. Comfortable room and nice lounge.
March 17, 2012
Rated 3 out of 5 by montelux nice location but..
the rest. Is not value for money, apart from the launge
December 26, 2011
Rated 1 out of 5 by loryani Poor Customers Service
I stayed for three nights with my daughter in a two single bed room. The first night, when we entered our suite, the room didn´t have a window. I asked to change to a room with windows, and so we did the next day. Unfortunatelly, in that room: the toilet woudn´t flash (so the engineer had to come and fix it), the bath tab did not drained (so the engineer had to come and fix it later), the towel heater did not heat (so the engineer had to come and fix -and didn´t). So I called de Duty manager, Sary, which correctly apologize at first, and offered me to change again of room. We didn't want to make our suitcases again (for the second time) so we decided to stay. Instead, she offered us to stay for a late checkout (leaving the hotel at 6pm) and we accepted. She even offered up to go and take a bath in some other room, which we didn't not accept. The late check out in any other hotel includes to make up the room that same day (and so did Sary promised). When we arrived at 3pm to make up our suitcases and leave the hotel, the room was not made up. And worst of all, when I called Sary to complain she "woudn´t" remember what she said less than 24 hours before. Very sadly, I leave this hotel today, very upset and with no intentions either to recommended it or to come back.
April 7, 2013
Rated 2 out of 5 by USAvisitor01 Hotel Staff need better training
Did not have a great time staying at this hotel. Found the staff to be very officious and presumptuous that guests would do something wrong. Staff were not very service oriented and used no discretion at all to ensure customer satisfaction.
Duty manager badly mishandled a meaningless situation that got completely overblown and taken out of context.
Room was very small too, for two people and not of the quality required for a hotel of this supposed stature.
Left as a very unhappy customer and got zero feedback from management at check out despite them being very aware that I was dissatisfied.
April 14, 2014
Rated 4 out of 5 by mikesull Meridien London
Always stay here so i have a very good opinion of the hotel. on the last stay i was however disturned by an agitated staff member at 10pm at night who burst into the rom loking for something a previous guest had left in the fridge - i thought the whole episode was bizarre
February 7, 2015
Rated 5 out of 5 by toddml NYE Stay
We have stayed at this property quite a bit mainly because they always seem to look after us so well and the location is simply superb!
As I am usually there on a mixture of work and relaxation the club lounge and pool work really well! I hate being stuck in a room while working, it is much nicer being in the lounge. The fact there is a good size pool, hot tub and steam room also in the hotel is an added bonus!
This time the stay was over NYE, 3 nights and although being very busy they managed to upgrade to a suite which was greatly appreciated. They moved the breakfast from the Terrace to the 1st floor to give themselves more room and on the whole it worked well and nice to see a proactive solution to the situation!
The lounge staff are great and although several have changed over the last few months the new team see very friendly and helpful. Until the next visit wont be able to judge fully but I do get the feeling with the alchol a little bit of cost cutting going on. There always used to be a bottle of Cava or prosecco out for breakfast but now it is request only and some of the evening drinks spirits seem to have changed brand, not for the better altough this could have just been due to the very busy Christmas period and running out of stock of the usual ones so time will tell!
Overall though a great stay, couldnt have been made to feel any more welcome and had a great meal in the Terrace on New Years Day! Drinks in the bar were also very good although we miss the old bartender team in there!
January 6, 2014
Rated 5 out of 5 by Adam63 Great Service, comfort and Location
Le Meridien Piccadilly is a a fantastic London hotel. The staff here is terrific and the guest experience led by David McNamara is among the best I have experienced. There is a real personal touch by David and his team that makes the hotel a home away from home. The hotel is old but the rooms have modern touches with very comfortable beds. The location is also among the best in London - in the heart of Piccadilly Circus, but you feel an escape from the street the minute you walk in the door.
January 29, 2015
Rated 4 out of 5 by jechho Nice stay
Had a three night stay here in August, after the Olympics. As spg platinum members we were upgraded to a jr. suite that had a very small bed. Asked for a room with a king size bed, and was given another jr. suite . They seemed to be out of regular suites, but the jr. suite was rather big.
- the room (facing courtyard) was surprisingly quiet
- bottle of wine was awaiting us on the second day, that is how to treat platinum members!
- the bathroom was old and dingy, and the aircon pretty noisey.
- the lounge could be rather crowded at times.
- windows were small, so not a lot of natural light
We snagged a great deal, and would stay here again - if we could find a similar bargain.
September 15, 2012
Rated 2 out of 5 by ghp2 Disappointing stay at an average hotel
For a SPG Category 6, you'd expect a truly luxury experience, but the reality is that Le Meridien Piccadilly has average (if not subpar) décor and average service levels. Hallway carpets were worn, paint in the rooms was marked, food in the Club Lounge was of low quality, and check in staff were less than helpful. Check in was unpleasant - the room wasn't ready (at 4PM) and they claimed they didn't have an alternative, so I was told I'd just have to wait in the lobby. Not the bar with a drink voucher or the club room (which I would have access to once my room was available anyway). After an hour I talked to a different member of the staff who found me a room eventually. I wouldn't bother with this hotel again.
May 28, 2012