Rated 5 out of 5 by farcire Best Le Meridien experience we've had to date
My experience with Le Meridiens is that the quality of service, rooms, amenities and cleanliness varies widely. At this point, I normally assume I will be underwhelmed any time I stay at one. In this instance the staff and the amenities at Le Meridien Chiang Mai surpassed my expectations. We were upgraded to a corner suite room on a high floor with amazing views of bustling Chiang Mai below us. The giant soaking tub next a wall of windows overlooking the city was beautiful and dramatic, and it's a shame we never got a chance to try it out. We loved the SPG lounge and the friendly and accommodating staff there; we spent countless hours there for breakfast, tea, and cocktails. The only thing area we felt could use some improvement was the gym which could use more updates (foam rollers, a place to put exercise mats, a cable machine). Our stay at Le Meridien Chiang Mai really made our trip and we hope to return again.
December 25, 2013
Rated 5 out of 5 by DavidHK 8 days in Chiag Mai
Great location, right next to the Night Bazaar with lots of bars, restaurants and shopping nearby
I booked on SPG and, nearer the time of my stay, my Platinum status was recognised and was upgraded to a suite and given Club Lounge access
The suites are amazing, sleek and spacious Used the Club Loungefor breakfast and evening cocktails. Friendly and helpful staff
February 17, 2014
Rated 5 out of 5 by Sidang Highly recommended hotel in a great location
Hotel is clean, bright, and well decorated. Rooms are very comfortable, staff is very outgoing, food is incredible, and location cannot be beat for Chiang Mai.
This is one of my all time favorite places to visit, and they will always take very good care of you. I spent a total of a month here in 2011, and can't wait to go back.
February 8, 2012
Rated 5 out of 5 by WanL A hotel that pampers!
My husband and I stayed at this hotel from the 19th to the 23rd of October and were pampered from the start to the end of our stay.
We had booked a Club room but were upgraded to a Diplomatic suite which was not only immense (144 sq) but tastefully furnished. This came as a more than pleasant surprise as I'm an SPG Preferred, not Gold or Platinum, member. What a memorable welcome!
Service was par excellence. The Club lounge team was friendly, personable, prompt and attentive. Of particular mention are Nichapha and Janyalak who went out of their way and made sure I had whole fresh mangoes at breakfast and evening cocktails when they found out it was one of my favourite fruits. Of special mention too is Chairat of the concierge team who was most knowledgeable and helpful in organising our private tours. For him, it was always service with a smile.
I was quite sad to leave at the end of our 4-night stay as we were made to feel so special and accorded such warm friendly service.
November 4, 2013
Rated 5 out of 5 by Miguelito Outstanding
This is one of my favourite hotels - its in a great location , the rooms are excellent with great views. Service standards did slip for a while but very glad to see that they are back up there again at the level you would expect from a Meridian. I always stay here when I go to Chiang Mai
February 14, 2014
Rated 5 out of 5 by Bellemare Staff exceed expectations
Chic, and so warm because of the incredible staff at this property.
The hotel treats repeat customers very well. F&B is good and decently priced. Royal Club Lounge is comfortable with stunning views of the city and Doi Suthep (mountain).
This is a second home for me, and will keep on coming back.
March 15, 2012
Rated 5 out of 5 by Joannkf A beautiful hotel in a great location
I highly recommend this property. However, the club level was a bit disappointing as there were few if any vegetarian options. However, the staff was lovely and we had a great experience.
Try the spa for a great treat !
February 18, 2014
Rated 3 out of 5 by jechho Great location, lounge and pool, but...
The most important thing for me when staying at a hotel is a good night sleep. Several things with our room made that very difficult:
1. Our suite was a connecting room, We could hear EVERYTHING from our neighbours. The doors between the rooms even had a small gap, so that one could have a small peak into their room.
2. Those sliding doors between the bedroom and bathroom had see-through plastic, and as it was impossible to block out sunlight from the bathroom, the bedroom was also lit up early in the morning. What were they thinking? Get rid od those sliding doors OR get decent curtains for the bathroom.
3. The aircon was very noisy.
4. Our corner room had a lot of windows, Great, you think. Well, as the sun hit the windows, it seemed like the material around them (or the windows themselves, hard to say) expanded (or something like that), making clicking / squeaking noises all day. Holy cow, those noises were irritating.
That said, the location, lounge and pool was all excellent. Too bad I was too tired (from not sleeping) to enoy it fully.
June 16, 2013
Rated 5 out of 5 by Aya446 This hotel met my expectations
Good location. Fast check in and out.
Staffs are all helpful and have good service mind.
Breasfast is good . Lunch box at conference room is acceptable in quality and taste. Dinner at meeting room is good in both amouth and quality.
October 28, 2013
Rated 4 out of 5 by marc nice hotel poor service
arrived on November 3, 2011. Front desk staff seemed uninterested in checking us in. No one greeted us as we entered hotel. No SPG recognition, no offer of late check out. No newspaper. Will not stay there again.
November 14, 2011
Rated 5 out of 5 by Rupertpb Perfect in every way!
Great location, luxurious rooms, nice service....Le Meridien is just about the perfect choice for Chiang Mai. This has been our hotel of choice in Chiang Mai for the last five or six years.
February 17, 2014
Rated 5 out of 5 by nbyh Hotel that provides comfortable stay
This is a very good hotel for business trip, couple, as well as family trip. The location is strategic, staff are nice and friendly, facilities are adequate. However, food still have room for improvement.
August 11, 2013
Rated 5 out of 5 by Pengkhum007 Truely 5 Stars Getaway
Nice location with personal treat, I am stayed at 1620 with facing mountain view super cool view, I am strongly recommend every one who plan to go Chiangmai stay this hotel
September 30, 2013
Rated 5 out of 5 by ccfromberkeley This hotel deserves more than 5 stars
I am not sure where to start, the welcoming staff, the beautiful facilities, or the extremely comfortable room. We had relatively high expectations--and they have been exceeded.
Although we arrived quite early (after a 30 hour journey) and we had known our room would not be available as they were fully booked the night before, the staff took care of us. we were able to shower, prepare for the day, and enjoy our day. We came back to a luxurious room, lovely fruit, and again the staff was very nice and extremely helpful.
We had some concerns about staying in a western-style property as we wanted to experience the city, but they arranged for a private guide of the night market (food!) and today of the area. Also, the hotel is surrounded by a night market-so actually having the oasis is lovely and one still experiences Chang Mai.
The property is walking distance to the main part of town, but is in an interesting area in and of itself--so the location is excellent.
The best Le Meridien i have ever stayed in and i would look forward very much to coming again. The staff has been wonderful and the room could not be more comfortable.
March 2, 2013
Rated 5 out of 5 by Nueng Great hotel in good location
The hotel's atmosphere is pleasant. The room was comfortable and clean. Breakfast was also excellence. I love this hotel and will be back again.
January 16, 2013
Rated 4 out of 5 by Chris28082 Another Great Stay
This is our 5th time staying at the Le Meridien, Chiang Mai, and we enjoyed another great stay. The location in central Chiang Mai is convenient for everything, and the hotel has all the usual amenities of a luxury hotel. The Club Lounge is a disappointing compared with other Club Lounges, in that it seems to be useable by anyone for a fee and there is no enforced dress code or standard for behavior. As a result, it can be more like a scrum, particularly in the evenings with people in (sweaty?) sweat pants and sweaty tank-tops grabbing food by hand. Apart from this, any other imperfections were forgotten in the enjoyment of all the "niceties".
January 15, 2013
Rated 5 out of 5 by elprofesor55 ChiangMai
Great city- great hotel- great staff
February 13, 2014
Rated 5 out of 5 by Indy Good location
Good location, friendly staffs, cleanliness and double security.
March 30, 2012
Rated 5 out of 5 by Vicky25 Awesome
I had one small problem. The A/con was leaking.
September 5, 2012
Rated 5 out of 5 by leon78 good location and service
very good everything, all above my exceptions.
June 13, 2013
Rated 5 out of 5 by Darunee This hotel has great service
Everybody great services my family
September 14, 2013
Rated 5 out of 5 by GVacationTravelers Fantastic New Year's Eve
Stayed at this hotel as part of a multi-sport tour, both starting and ending here. Great location--night bazaar just outside the hotel. Large rooms (great when you're repacking gear from different parts of travels) with sofa-style seating next to the window (great for relaxing or reading). Great buffet breakfast. Final night of our trip was Dec 31, and the Gala dinner was incredible--many food stations with different cuisines (was like eating around the world), entertainment, champagne toast at midnight. Very nice hotel, just one little glitch--service not up to par during first night's group meeting dinner at the Italian restaurant.
January 6, 2013
Rated 1 out of 5 by MAB123 Very Disappointing Hotel
Was very disappointed to come back to the room after a long day out expecting to shower and sleep only to find out that the room was not made up. Not because we forgot the do not disturb light on, but, for the poor management of the staff in totally skipping the cleaning and making up of the room. When calling the front desk, it took the manager on duty about 20 minutes to come and see for herself that the room was a mess and no one even walked in to clean. We had to wait for a whole hour for the cleaning staff to clean the room at 10:00 PM. All we got was “very sorry”. A very disappointing experience in this so called 5 star hotel.
February 24, 2014
Rated 5 out of 5 by ConditionOne Gem of a hotel in Chiang Mai
This is a great SPG property in Thailand. Upon arrival to the airport, I booked a hotel transfer for 550THB. It took me 5 minutes to find my driver, as he didn’t notice that my flight arrived 15 minutes early. The first time I went to Chiang Mai, I had to wait 15 minutes. In the future, I’d suggest skipping the hotel driver and purchasing a pre-paid taxi for 120THB (150THB for the trip back).
Aside from that hiccup, things were fine. I was upgraded to a corner Executive Suite (there are 4 per floor, so plenty of opportunities for upgrades), with more than ample space. Breakfast can be had in the Lounge or downstairs. I had my breakfast downstairs every morning due to the addition in variety. However, the hotel caters to tour groups, and mornings are pretty hectic. Good luck getting a refill on your tea or coffee.
Afternoon tea is put out in the Lounge from 3-5pm, and consists of a pre-plated dessert tray of 6 items (more than enough to share, actually) along with a drink of your choice. Snacks and drinks are put out in the evening between 6-8pm. Evening food consists of spring rolls, chicken satay, amuse bouches, fruit, and cheese. Enough to make a light meal if you’re not feeling terribly hungry.
The gym is located on the 4th floor and is a decent size with lots of aerobic and weight machines. It’s open 24/7. The front desk has two binders full of brochures for excursions and such. The staff were extremely friendly and helpful. For example, they helped me changed an airplane ticket, and steered me away from the “worse” tour operators. Due to rain, my tour was canceled and the staff was able to book me a cooking class at literally the last minute.
The hotel is located right next to the Night Market, and tuk-tuk drivers are readily available right outside the hotel entrance. Chiang Mai is a gem of a town, and the LM is the place to stay!
October 20, 2013
Rated 5 out of 5 by Siena200 A well run hotel
We booked this hotel because of location and its facilities . We have been to Chiang Mai a couple of times before but this is our first at Le Meridien, and was well worth it. The staff were welcoming , polite, and helpful. The club room was nice with a fantastic view across the mountains, and the club facilities are much appreciated. The evening drinks and canape always tasty, and varied. Experienced an earthquake while there, the manager Mr Anderson and staff handled the evacuation and situation in away that made us feel at ease. The pool area had a great outlook, if you were lucky enough to find an available couch.
May 17, 2014
Rated 5 out of 5 by Scotexplorer Perfect room
I chose one of the corner rooms and loved everything about it - just having that extra space made it feel more luxurious; being able to lie in the bath and enjoy the view...
The pool area was perfect - small pool for the little ones and a reasonable size pool for those that want to swim. The gym also had a good range of equipment, well maintained.
I had the misfortune to coincide with a golf convention making the breakfast area somewhat mad one morning however the staff coped admirably with the buffet constantly being topped up.
Concierge staff were very helpful, advising me on day trips to go on, booking them, etc.
October 25, 2012
Rated 5 out of 5 by Ohhola Good location and very convenience
Hotel is located in the heart of the market, easy access and convenience to travel around the city
September 2, 2014
Rated 5 out of 5 by trvl4fs Exceeded My High Expectations
This is really a great hotel with nice facilities and a wonderful staff. We had the good fortune to stay in a suite that is sleek and well appointed. The food was excellent and the common areas airy and bright. The best part of this hotel is the excellent staff who were beyond friendly and went out of their way to please at every turn. I can't wait to come back.
August 24, 2014
Rated 1 out of 5 by spgfriend79 Very disappointed
Le Meridien Chiang Mai hotel is good.
But some staff is low service to guest and Assitant Manager just cheat to me.
I think Hotel is very important to service, especially 5 star, Le Meridien. but this hotel manager and staff is too bad services and no responce about some ploblems.
Just neglect me and my wife so I disappointed this hotel and i couldn't recomment this hotel too.
I've stayed 60 nights for 6 months and 85 nights with my wife for 6 months in spg hotel and resort but i've got bad experience at first time.
I really really upset and disappointed about Assitant Manager's behavior and some staff's rude.
April 14, 2013
Rated 5 out of 5 by wetravel why look further?
I find the Hotel has a good and central location. It is well known to Taxi's and other forms of transport alike. It is also easy to get transport from there to other places. Lots of restaurants within walking distance. As SPG P members the benefits are very good. Like the rooms and the lounge. All the staff are well trained, they are helpful and friendly. Pizza restaurant in Hotel is very good. The pool area is beautiful. Elevators work fast. We have high status at other good Hotels in Chiang Mai as well, but why look further, LM CNX offers good value for money. Had one special request to the GM and that was granted. We will be back. Well done, well serviced and well managed.
May 28, 2013