Rated 2 out of 5 by DesDavis Needs Customer Service improvement
I stayed at the hotel for 4 days. Out of the 4 days only 2 days my room was kept clean. I had to call down for clean towels more than once. Also, the housekeeping didnt even wipe down counter tops and clean glasses. I was provided worn towels that needed to be replaced. I explained my concerns to the staff on more than one occasion. As I am a preferred member, the customer service should of been up to par. I stayed on the top floor, but didnt receive top level service. All things can be improved with any business. The overall ambiance was nice, I wish they would have lit the hotel as the pictures show at night. I was looking forward to the night decor and floor lights, but it did not happen. I have tried to contact upper management but have been unsuccessful. Because i stayed for multiple days, I would hope upper management will reach out and try to rectify these issues. I would refer the hotel in the event they provide any service or explanation for my overall stay.
February 11, 2015
Rated 5 out of 5 by JoySF Daphne was a lifesaver!!!
I had a huge issue because I lost my license on my way to Dallas and when I went to check in, the staff was really helpful in getting me checked in no problem. THEN, Daphne went above and beyond to help me print out a photo of my passport so that I could get on my plane the next day. She called the airline to find out whether I could use a color copy of my passport, she made sure I had extra, made sure that the cpies were slipped under the door of my room even though I was coming and going all day.
i cannot say enough about how wonderful Daphne was and the rest of the staff in helping.
February 9, 2015
Rated 4 out of 5 by GeeWhiz fantastic hotel
I've stayed at this hotel many times. This hotel is very modern with generous room sizes. The front desk was incredibly friendly. I had one issue with the room and the front desk took care of it immediately and also comped me three breakfast buffets. I was most impressed with Anthony in valet. He was the most friendly and helpful by far . I would come back to this hotel because of Anthony!!!
January 21, 2015
Rated 5 out of 5 by KennyS Everything was 1st Class
The room was superb
The staff would not have been more helpful or more pleasant
All 3 persons @ reception could not have been bettered.
The bed was the best.
Nice people staying at the same time.
proximity to the Galleria Mall was magnificent.
Courtesy car was used once & was clean,, calmly driven by a chatty, cheerful driver.
Highly recomended overall
One very small criticism : would have liked a internal non slip bath mat (it's perhaps an age thing) !
December 1, 2014
Rated 4 out of 5 by coolestchip Good hotel, some issues with staff responsiveness
The hotel was good, very nice facilities, great room, study and sofa space.
One issue I had was with staff responsiveness. I ordered food in room, and after waiting for an hour - called them again to check on what's happening. Got response that the food isn't ready, and won't be ready, so they were offering me an alternative.
Similar stuff happened the next day - I ordered coffee for me and my guest - it arrives after 1.5 hours. We had forgotten about it.
November 18, 2014
Rated 3 out of 5 by Sona Not impressed.
We celebrated my daughters birthday with a hotel night in town. The room was pretty and modern. That's why I picked the hotel. However there were other issues that's couldn't be ignored. Both beds were very uncomfortable. The floor in the bathroom was not clean. Wi-Fi was $12.99 per day. In this day and age, it should be complimentary.
November 3, 2014
Rated 2 out of 5 by GimT Great rooms but...
The hotel is located just across the Galleria shopping mall with easy access to great food and shopping. Furthermore, the rooms are spacious and nice.
However, the front deskk staff needs to be more friendly and able to offer more information when asked about eating places around the hotel. Housekeeping were late (4pm) one day, and came early at 9 am the next day, waking us up.
October 28, 2014
Rated 5 out of 5 by raycal Nice place, excellent value
We received nice treatment from start to finish at this hotel. Staff was friendly and helpful, room was beautiful.
October 14, 2014
Rated 5 out of 5 by LLL3 Awesome hotel & staff
We were in Dallas for our son's wedding and were given a very competitive rate for the group. The rooms were well appointed, clean and comfortable.
The staff were very attentive to our needs and requests including the desk services, guest services manager, restaurant and bar staff to the valet/bell services.
We felt as if we were the only guests in the hotel.
The rooms were very quiet and the one night there was noise in the room next door the staff resolved the matter quickly with no other issues.
October 13, 2014
Rated 3 out of 5 by Hudddy03 Had both good and not so good service
We stayed at this hotel for just 2 nights to attend a wedding in Dallas. So as we began to take clothes out of the suitcase to allow them to hang out before the wedding, we noticed my hair product had leaked on my husbands dress pants. As the day was late we tried to get them dry cleaned asap. The front desk worked hard to help us out, but they do not have a dry cleaner in house. They did follow up as we checked out as we said that nothing had been done, and gave us parking credit to compensate. The thing that was not so good was that we did not get our room serviced. When they came to service us we were getting ready for the wedding and asked to hold off for an hour. When we returned later that night from the wedding our room was left with dirty towels and no coffee or cups for the next morning. We were not happy about that!
No sheet on bed between comforter and bottom sheet!!!
October 1, 2014
Rated 5 out of 5 by lynnette8 Beautiful hotel but rooms have no storage.
The food and beverage director Eddie Phelps is always checking to make sure the standards of both his food and staff are at their best. Hector Garcia and Marlon Rodrigez are two of the best servers I have ever had. Their constant attention make every meal an absolute delight. They are extremely friendly and helpful to each and every guest they have contact with.
September 29, 2014
Rated 5 out of 5 by lynnette8 I wish the hotel had drawers to put your things in.
There are a few staff members that time after time are fabulous. Hector Garcia is probably the best waiter I have ever had. Each trip when I return back to the hotel he not only welcomes me back he remembers what I like. His attention to detail is amazing. Another incredible server is Marlon Rodrigez he is both professional and extremely attentive. Eddie Phelps is always on the floor making sure that every ones needs are met. He does what ever it takes to make the guests happy.
September 29, 2014
Rated 5 out of 5 by kevbot Keeps Me Coming Back
This is one of the best Starwood properties in Dallas. Clean, comfortable, friendly. The lobby is open, airy, and I love to spend time working down there as it is quite quiet. I also appreciate the above and beyond full breakfast buffet for the platinum amenity.
September 15, 2014
Rated 5 out of 5 by Aeson Great Group Accomodations
Great stay. Staff went above and beyond to make sure our group was happy. Kristen, Chris and Eddie made sure our expectations where exceeded. GM came out to introduce himself and periodically checked in during our stay. Highly recommend for group travel.
September 12, 2014
Rated 5 out of 5 by yolz The hotel staff and stay
Enjoyed the stay the hotel staff was excellent from check in to the restaurant. Eusebio our waiter in the restaurantand bar became our friend he was excellent from the time we sat at the bar waiting on our room until our last meal. He became our friend and provided top notch service. With staff like that you definitely want others to share the experience.
September 8, 2014
Rated 5 out of 5 by Jay910 Hotel has great staff
Hotel staff was very accommodating. Traveling with a 9 month old can be difficult but the staff was always there to help us with whatever we needed.
September 2, 2014
Rated 5 out of 5 by jill9114 Great Hotel
We arrived at the hotel and we were immediately greeted by valet, we had our two young kids with us and they had been in the car 5+ hours so they were ready to get out and run, the hotel staff didn't mind at all and completely understood. We then ate at the restaurant in the hotel and our server was great, the food was excellent! She was there for anything we needed and made sure our drinks were full at all times. The hotel was beautiful, very clean and our room was so pretty! We also ordered room service the next morning for breakfast and everything was delicious, it came fast, the food was hot and fresh.
August 26, 2014
Rated 2 out of 5 by brucie01 Not at this price
At more than 110 dollars a night in an area when I can get a better experience for that price I would expect more. The first room I was in had a chemical smell mixed with what seems to be cigarette smoke. A bad combination. I should not have had to ask for another room. I stayed the first night becuase I got in late and was too exhausted to get another room
August 15, 2014
Rated 2 out of 5 by crissman gone downhill
Each time I stay I have the problem of room temperature and auto shut off in the middle of the night and not being able to control the temp below 65 degrees - which it never reaches. The bathroom was not clean and towels were not comepltely replenished; a 2" roach/cricket on my bathroom; my dirty glasses were not removed from my room for 2 days; the menu change in the restaurant is awful.
August 15, 2014
Rated 4 out of 5 by pilosca hotel is great but room service and drinks are expensive
the accomodations are great and price for room is great; however, we had one of the rooms that overlook the lobby instead of outside and the room was dark. Also, privacy (unless the curtains were closed) was not great. The room service and drinks were super expensive. For two drinks we did room service for, our bill increased by $70.
August 11, 2014
Rated 5 out of 5 by Amber1013 Anniversary Weekend
This hotel exceeded every expectation I had, and then some. From the minute we walked in, we were treated like the only guests in the place. Because it was our anniversary, they put us in a large suite (at no extra charge), they gave us free drinks at the bar, comped our parking, etc. Definitely 5 Star service! The rooms are adorably chic & modern, yet comfortable! We had a great view of the Galleria, which by the way is about 50 steps away from the hotel. The food & drinks here are impeccable! Truly top notch! Overall, we had such an awesome experience here that I cannot wait to visit again! Not to mention, for the prices of this place, you are getting a steal!
August 8, 2014
Rated 4 out of 5 by DC55 Le Meridien Amazon Local Stay
Purchased a one night stay at Le Meridien through Amazon Local. Had meeting in Dallas and gave it a try. As a Starwood Preferred Member was placed on club floor. Rate included breakfast, parking and wifi. Had appetizers and dessert and wait staff was awesome. Website shows two restaurants, but actually only one. Hotel room was a very nice and clean junior suite, food was good and staff was very friendly. Was not a bad deal since purchased through Amazon Local. Had to stay in Dallas a second night at last minute but hotel would not give same deal so had to find another place to stay. Other than that, all was good!
August 5, 2014
Rated 5 out of 5 by DavidnAmie Very nice!
I was very impressed with the staff and quality of the room.
August 5, 2014
Rated 3 out of 5 by MT85 Great hotel, not great food!
My husband I stayed here for our 8 year wedding anniversary and we had a great time. The beds were so comfortable and the room was very nice. However, we paid $47 for breakfast and it was not good and was WAY WAY WAY overpriced. I couldn't believe it. That alone makes me NEVER want to stay here again, even though the beds and the room were very nice. I don't want to stay in a hotel where the breakfast is overpriced and not even good. The great beds do not distract from the over priced and disgusting breakfasts.
August 4, 2014
Rated 4 out of 5 by MissTt Price was right
This was our first experience with the Le Meridian brand. We had 2 rooms for 2 nights. Both were very comfortable in size. My daughter's room had a leaking faucet that was addressed by turning off the hot water to her sink the second night. Which did not stop the leak, they had a wet bathroom floor their entire 3 day stay.
The other room was a "Suite" which was huge but lightly furnished, the pillows were awful causing my husband neck pain for his stay. The mattress was less than comfortable.
The good thing about this hotel was its location to the mall. It is right across the street however, if I stayed in the area again I would choose the Westin which is located in the mall and is usually a great experience.
We also tried the gym facility. It smelled so strong of chlorine from the pool that we could barely breathe! It was small but workable for the short stay.
August 4, 2014
Rated 4 out of 5 by Jack2Ruby1 Modern Styling
Love the decor of this hotel. The staff are very friendly and helpful. The room service menu was mostly casual sandwiches, burgers, pasta and salads with only a limited number of main meal choices but the rib eye steak was excellent. I have enjoyed my many stays at this hotel and would definitely recommend.
August 3, 2014
Rated 4 out of 5 by samstrap Excellent Staff
Always has very responsive and friendly staff.
August 1, 2014
Rated 5 out of 5 by Marth Great R&R after a long work day
Coming back to a room with the right amentities, quietness and good bedding/pillows makes business travel a lot better. After long work days I was able to get good quality rest during my stay at Le Meridien.
July 31, 2014
Rated 4 out of 5 by BizTravellerDP Great hotel but dirty towels
Beautiful hotel. Very trendy and front-desk guys are responsive. Great all around but the towels are filthy,discolored and stained, and the in-room dining menu is limited.
July 31, 2014
Rated 4 out of 5 by stevena55 Good facilities; good breakfast; good access to the Galleria; ... terrible reservations and manager access
When I attempted to make reservations, it went to an 800 number that was very curt and abrasive (I had some limited special arrangements I was trying to verify). When I asked to speak to a supervisor, I was told the supervisor was unavailable. I called back to the hotel and asked to speak to a manager on duty, and was told that all managers were unavailable ... but that one would call me back. They never did. Bottom line: Good facility, excellent breakfast ... but don't expect much personal attention ... and don't expect a manager to be available if you need one!
July 28, 2014