Rated 5 out of 5 by DaveB22 Favorite in Ctr City Philly
Great location, decor, and service. Hands down my favorite in Philly. If only the price was more reasonable, more often I would stay there all the time. I have stayed in 75+% of the Hotels in downtown Philly.
December 25, 2012
Rated 3 out of 5 by RalphT Improvement needed!
My wife and I recently stayed at the Le Meridien in Philadelphia on Oct 4th & 5th, 2013 to attend a family wedding. Our room was #1053. Overall, it's appearance was pleasant. But, there were numerous things we ran into that quickly disappointed us considering this is suppose to be an above average hotel.
First, when we went to bed, we found there were no top sheets on either of the two double beds in our room, just the bottom sheet over the mattress and the duvet on top. So, unless the temperature of the room was set perfectly (that's another story!), you found yourself either too warm with the duvet or too cold without it.
Now, as far as the thermostat in the room goes, I set it on 68 initially. Within minutes we were too cold. I raised it to 69 and it became too warm. I have never experienced any thermostat where a one degree difference in the setting made such an obvious change in the temperature of the room.
When we awoke the next morning, my wife made her in-room cup of coffee and found a lack of creamer. We both like our coffee light and had to request more brought to our room. The next day, after the room was suppose to have been serviced, we found that none of the coffee items replenished.
Now it's time to shower and get ready for the day. Went to place the bath mat on the floor and found the sides of it unraveled with threads loose all along the edges. Went to take a towel and found a large rip on one side and also unraveled.
We also found a nice size hole in the duvet cover.
The magnifying mirror hung on the wall? Ready to fall off!
Get in the shower only to find a slight case of mold forming along the bottom edge of the inside shower curtain!
And, don't expect any reasonable prices for parking. It's $40.00 per day. Tax on Parking? Gee, only 20%. Although the tax is not the fault of Le Meridien, it's another reason to consider where you might stay.
Would I stay at Le Meridien again? I don't think so. I can get torn and unraveled towels at much less expensive hotels. But, I will say that the staff was courteous and pleasant to deal with and the Sunday Brunch was delicious.
October 9, 2013
Rated 5 out of 5 by Candace Army Navy Hotel Stay
Excellent. Staff -valet, front desk, concierge, all extrememly helpful and kind. Restaurant staff despite being very busy were attentive and always gave service with a smile
December 13, 2012
Rated 5 out of 5 by Welby Intown excellence
Wonderful expereince from reservation, to greeting at the door, to room, to dinner....wow. All next door virtually to the Convention Center.
A Hidden Gem!
October 23, 2012
Rated 5 out of 5 by GloriaN Favorite Place in Philly
Love this hotel. It's centrally located, upscale, well maintained, and the staff are top notch! This is our go-to spot when we travel to Philly.
August 29, 2012
Rated 5 out of 5 The Hotel is extremely clean...
Everything looked brand new. The bathrooms were nice size and the bed was very comfortable as well as the pillows.
January 21, 2013
Rated 5 out of 5 by Susanfoodie Great chic hotel & the best location
The front desk service is great and the restaurant is superb!: fresh ingredients and great service. I loved it!
October 19, 2012
Rated 5 out of 5 by BBJJAD Great location, chic hotel
Convenient downtown location, very pleasing atmosphere and soundtrack in lobby. Comfortable and spacious rooms.
August 20, 2012
Rated 2 out of 5 Disappointed
I was disappointed with my stay this time. The air in both rooms of the suite blows right in your face in bed or on the sofa. The air control is ridiculous as it turns off when you are not moving, like sleeping! I like feather pillows, hotel does not have any. Room was not cleaned well as when I went to set alarm on radio, radio was full of dust. Called twice to get car 25 minutes early, both times doorman did not get message or failed to get car, had to wait as they just left when I got downstairs and asked for car. Tried to get change of $$$, not very helpful at all. I am used to better service at SPG hotels, not sure I would stay here again.
October 4, 2012
Rated 5 out of 5 by Sophie2 Wonderful staff and location
We were very pleased with the excellent service, helpful staff and location convenient to everything.
December 6, 2012
Rated 5 out of 5 by spg2345 Great staff
Staff at the hotel were extremely friendly and helpful. Got a great upgrade without any hassle.
September 27, 2012
Rated 3 out of 5 by Jim1111 Over-priced for a decent hotel
Wasnt really impressed with this property. For what I paid, I would've expected more
July 29, 2012
Rated 5 out of 5 by us1214 Beautiful Hotel
Exceeded our expectations. Loved the room and the hotel
October 24, 2012
Rated 1 out of 5 by Matt727 SPG Platinums - Stay AWAY!
The Staff are trained to say there are no available upgrades!
I have now stayed twice at this property and each time I have never been upgraded. Yet, when I checked for available rooms on spg.com after checking-in there are upgraded rooms available!
During my last stay (Feb 2013), I showed the the front desk manager that there were available rooms on spg.com and she begrudgingly upgraded me.
STAY AWAY! There are better options in Philadelphia to get your complimentary Platinum Upgrades!
March 18, 2013
Rated 5 out of 5 by TravelinKen Great Location, Great Architecture, Stylish Hotel
I was in town for a meeting at the Convention Center and this hotel was very convenient as it’s located 1 block away. The hotel used to be a YMCA and they have done some amazing things with the architecture to preserve the past and still make it a completely stylish and comfortable hotel.
The hotel is very close to the shopping and great restaurants. Not much else to say except I would stay here again!
May 28, 2012
Rated 4 out of 5 by Jay29 Valet Parking
My stay at this location was extremely enjoyable until the valet driver brought my car around the next day. The parking attendant left my vehicle unlocked and someone stole all my purchases from the previous day to include a camera bag with a Nikon camera w/ two lenses. I'm extremely upset about the items, but the pictures on my camera are irreplaceable. The hotel staff was very apologetic and have been very active in helping me file a claim. I honestly thought my car would be safe parked in the hotel's garage vices the streets of Philly.
November 1, 2012
Rated 4 out of 5 by lbm57 Good Hotel, Overall Experience Needs Work
When first getting to the hotel the bellhops let us lug our luggage up the two flights of stairs, would be really helpful (especially for women) to help them carry their luggage up the stairs. I'm SPG Gold and did receive check in gift but did not receive the room requested or any upgrades. Overall the room and rest of the hotel were great, very comforatable but rooms on the small side. I had a late 4pm checkout but of course my key stopped working after noon which required a trip to the front deck because we were locked out.
January 3, 2013
Rated 1 out of 5 by Franklin Benjamin
Hotel is not well maintained; even the lobby wood floors need to be refinished. Although the staff is very friendly, they are greatly understaffed and undertrained. Perfect example of the mistake of focusing on design over function. Very poor lighting in the dining room, making it difficult to read the menu. The food was very good, but kitchen was slow putting out the food, even with very few dinners. Host was also waitress and busser. Greatly over priced , very sad to see this once wonderful chain fall so low!
July 30, 2012
Rated 4 out of 5 by IrvS Really nice boutique hotel
Would haven given 5star review except for; wanted a room with a bath which was only available on a lower floor with double beds. The double beds were comfortable but were very short; on one day a small crawling bug was on my wife's bed; the SPG floor was on the10th floor and we were on the 6th. On the positive side the hotel staff was exceptionally friendly and helpful. The room was spacious and nicely furnished with a 42 inch LCD tv. Great center city location with picturesque views of City Hall tower.
October 27, 2012
Rated 1 out of 5 by lextalionis Not up to par
I travel a great deal and have stayed at a large number of Starwood hotels. This one was my worst Starwood experience. Here is a partial listing of the failures. There was no luggage or door assistance when I arrived in the early evening. There was only one person managing both check-in and the concierge service, which lead to a 15 minute check-in wait. Again, no one at the door when I needed a cab later for dinner. The icing on the cake is partially my fault. I left my Kindle on the bed in the room. I called in the late afternoon as soon as I knew it was missing - when I was only checked out of the room for a few hours. It rang 10+ times on two calls with no answer (I am imagining similar front desk staffing as the night before). Then, I finally got through. I spoke to the front desk and I left a message on the housekeeping manager's voicemail after being transferred. No one called me back. It would be one thing to lose the Kindle. That is my fault. But, not even returning the call is poor service.
October 22, 2013
Rated 3 out of 5 by YMCA good location but service should improve
we used SPG starpoints for this night. The location and building upgrade are very good but base upon the rate we should expect much better attention to customer. My request was king bed but at first they offer double bed as no room was available. The restaurant manager (breakfast and lunch) did not pay attention to customer and saw us coming as if we bother him!
Being in Asia for many years, such attitude is unthinkable in other Meridien (Bangkok) Saint Regis (Singapore)
October 24, 2012
Rated 4 out of 5 by Achee Overall great experience.
I live in Los Angeles, but stay at Le Meridien whenever I am in Philadelphia because I love it. But, I do have 2 comments. First, my room did not have any bath towels in it and I had to call 3 times to get them which is not that big of a deal except that I was in a rush to shower/get ready for dinner. Second, I was told that we get one complimentary bottle of water per room rather than per guest which seems odd. But, overall, I had a great experience.
January 3, 2013
Rated 2 out of 5 by Rob22 Dirt & Stains
The carpet in the room is badly stained and in one spot was actually sticky. I asked for slippers which the front desk gladly provided so I didn't have to walk around in the dirt. The bed linens also had stains. There was a brown stain on the duvet cover and there were brown stains on the bed coverlet. The floor of the shower stall was dirty and looked like there was black mould growing in the corners. I would not stay at this property again.
January 11, 2013
Rated 3 out of 5 Needs more attention to cleaning
Room was lovely and service great but I was saddened (and disgusted) to discover a gross stain on the bedspread upon arrival. The floor in bathroom and bedroom was also dirty and in need of attention. Finally, the drawers to store clothing were full of hairs and dirt. I wasn't able to store my clothes in the the drawers! I requested attention to the room or to even change rooms but didn't get a response. Disappointing.
October 11, 2012
Rated 2 out of 5 by Rstriker300 Don't expect Elite benefits
I have ambassador level platinum status with SPG and I've stayed here 4 times over the past three months for a corporate project (and rate) with team of 5-10 colleagues. My current stay being my 4th.
We've had continual problems with the valet service taking an unreasonable amount of time to retrieve cars. Calls from the room to request the car in advance have not been relayed to the valet desk.
I have never been given a room upgrade to a suite (an advertised platinum benefit), even on stays when it's very evident that occupancy is low.
It's also obvious that they are not observing the notes made in SPG / Ambassador profiles as mine states "Late Arrival Time, High Floor, King Bed, and Room Away From Elevators" and this is now the 3rd time that two or more of these items were not considered. On my current stay, I was told that due to my late arrival, neither an upgrade or a king bed was available and I am instead placed in two double beds, one of which clearly has broken box springs, or mattress. When asked to move to another room I was told that none were available. Upon check-in, I was not thanked for my status. I was not offered my welcome amenity (I had to remind her), there was no free bottle of water in my room and it was missing toiletries.
It is very likely that my project team will be moving to other Starwood properties in the city who value our group business and extend the platinum level benefits we deserve (despite our staying on a negotiated lower rate).
The only good thing I can remark on is that it's a beautiful hotel from a decor standpoint and in a fantastic location.
November 4, 2013
Rated 4 out of 5 by Amine Excellent location, NO Spg recognition, still waiting for them to add my make a green choice points
Very nice hotel in a very nice area. Staff is super nice but there is no recognition for SPG Platinum..
I have called the hotel six times already for my make a green choice points and every time I am told "it will be fixed this evening".. still waiting..
September 29, 2013
Rated 2 out of 5 by JCB1951 below expectations
I was given an "upgraded" room which consisted of two double beds rather than the king I usually have, I cannot believe these beds are even remotely close to the same quality as the larger beds and I am writng this review in the middle of the night because I am simply so uncomfortable there is no point in bothering to try to sleep. this is without a doubt my most miserable hotel night in 5 years
April 4, 2013
Rated 5 out of 5 by Baltimorean Chic Hotel, Great Location and Service
My teenaged son and I traveled to Philly from Baltimore for a long weekend of sightseeing and museums. The hotel was lovely, comfortable, and clean, and the staff were all friendly and helpful. The location was walkable to all the sights we were interested in. A bonus: the hotel's restaurant, Amuse, was an excellent restaurant, worth going to for the quality of the food, not just the convenience.
November 29, 2012
Rated 5 out of 5 by HHH6 Great Location, Awesome Service
I stayed at the hotel in October for business. The location was convenient and the staff did an awesome job to offer service and accommodated our teams special requests for the conference we were attending.
The restaurant exceeded our expectations. Our group was surprised by the fresh menu selections and that the Chef offered to adjust the menu for a member of our team who has a gluten allergy.
October 29, 2012
Rated 4 out of 5 by CaliTraveler Nice hotel but some service issues
My only issue with this hotel is that I twice asked for a cab to be ready ahead of time and both times it was not available. As a business traveler, I'm tight on time and having a cab ready to go when I leave the hotel is important. Both times, the valet / doormen did not begin to look to hail a cab until I walked out the door, despite being given instructions to at least 5-10 minutes before.
November 9, 2012