Rated 4 out of 5 by tanc20000 This hotel has great location. Staff needs improvements
Staff never called me to inform me when room was ready. I left my cell number and kept waiting from1pm until 5pm then i decided to drive back to the hotel and check if room was available. Check out took too long due to incorrect payment transaction that was voided.
February 12, 2013
Rated 5 out of 5 by AE80 Beautiful ocean views
We only stayed at the hotel for one night, but were immediately upgraded to a junior suite on the Starwood level at check in. The room was gorgeous - a double balcony with a direct view of the ocean. Definitely one of the highlights of our trip.
July 23, 2014
Rated 4 out of 5 by Pdiddy Only complaint location.
The decor is lovely in the lobby and the room. The staff was very responsive. For shopping and restaurants you have to walk 1/2 mile to a mile. The beach is 5 blocks away.
My suggestion is the hotel have a car to take you to beach and restaurants within a 10 block area.
July 22, 2014
Rated 3 out of 5 by WineAdvisoryGroup Would Consider Alternatives
Expected a lot more from this place. Needs a face lift. The place is ok, but not up to other places in the area that are also in a better location... at similar price point.
April 7, 2013
Rated 5 out of 5 by Shypanda Close to beach
The sidewalk outside is under construction so it is hard to walk to the beach, which is 3 blocks away.
The room is nice. It's strange that there is no breakfast buffet.
May 20, 2013
Rated 1 out of 5 by SM2012 poor customer service
as an SPG Platinum member, you expect some level of service. This hotel has a nice location and that is it. The service is awful - their response to every request is no.
August 13, 2012
Rated 2 out of 5 by toomanyoptions Not what I expected but enjoyed breakfast
Stayed 2 nights at Meridien during our trip to California. I picked Meridian because I received an e mail for a special rate because it was a new hotel (switching from Sheraton to Meridain) I expected a newly renovated hotel, but was disappointed. There are nicks and dings in the furniture, the bathroom looked old/minimal amenities, and furnishings still looked outdated, although lobby was nice. The first night we had dinner in the bar area and the music was really loud. We could have eaten at the pool area but was told told there was a party out there and it would be too loud and crowded. There must have been a party the next night because as we tried to get to our room on the 7th floor, there were crowds have 20s to 30 year olds trying to get on the elevator holding their drinks and obviously drunk. We enjoyed our breakfast. Food/staff were very nice and experienced. There's a souffle I wanted to try but it took 20-25 min. to make and we didn't have the time. Although the location is 10 min. from the beach it's not in a very nice area. It's off a very main road and there is lots of traffic. If I ever stay in Santa Monica again I would stay closer to the beach.
October 14, 2013
Rated 4 out of 5 by katab delfina hotel
Great hotel! Staff very helpful!
Rooms very small but balcony huge and great views. Rooms need full length mirrors in them.
July 27, 2012
Rated 5 out of 5 by Lovely hotel has great features
Sheraton Delfina Santa Monica Hotel
very Lovely Place, very Kind.
but F&B not good
March 24, 2013
Rated 5 out of 5 by Coleo Great Hotel, Great View, Great Staff
This was my 3rd and best experience at this hotel, mostly thanks to Michael at the front desk who upgraded my room to a cabana pool side room and also sent up a nice treat for my GF who had a rough day of travel. Everyone was very pleasant, the property clean and the stay without any issues. Beds are very comfortable as well.
July 18, 2014
Rated 4 out of 5 by APendle Attentive Staff
Hotel was off the beach but never felt as if it was too far off. Staff was attentive and kind.
December 16, 2012
Rated 2 out of 5 by alainbnedetti Not up to expectations
small akward room; 2 star hotel
October 25, 2013
Rated 5 out of 5 by Tennis really comfortable bedding
Great linens. Staff is very friendly and helpful.
November 11, 2012
Rated 4 out of 5 by Patty50 Hotel is an excellent location
Staff is very welcoming and accomodating.
October 24, 2012
Rated 5 out of 5 by PSPGUY Great Stay
Perfect stay in Santa Monica
December 11, 2012
Rated 2 out of 5 by Flip Icardo Feb 20,2012
Beautiful hotel. Very current presence. At check in clerk gave us room 742. We attempted to enter to find that the room was occupied. Both guests were more than a little schocked. Clerk assigned us room 738. Offered us complimentary dinner and cocktails for the inconvenience. Too late in the evening for that. The reassigned room we were given had twin beds instead of the King reserved. The room and beds were excellent. Newly remodeled, the sink in the bathroom barely drained. Next day in the Fitness Center I found that the only two eliptical machines were either totally not functioning or partially. No bathroom in the facility. My wife wanted to use the pool and did but had to change in a side area next to the pool. No pool changing rooms ! Strange. We enjoyed the look and feel of the hotel. The rooms were excellent decor and had a decent view and very quiet. Had we not been on a tight schedule I would have discussed all of this with the appropriate staff. How many other guest experienced mishaps and unusual cicumstances ? I have been an SPG member for a long time and would like to be recognized in some fashion for this mis adventure. How about adding back the 10,000 pts I redeemed for this stay ? Not jsut a letter of regret. I have choices wheer to use my travel dollars.
February 23, 2012
Rated 4 out of 5 by Vision42017 Great West Coast Visit
Upon Check-in DJ did an excellent job making sure my arrival needs were met and that my Platinum rewards benefits were honored in the form of my desired room upgrade. The service staff was attentive and kind. Kevin (Bartender) did an EXCELLENT job making my parents feel at home and providing recommendations of local activities and restaurants. The hotel seems to be going through phased renovations. What has been completed is beautiful and meets my Starwood expectations. While there was construction noise that was disturbing during the day, the staff made sure to appropriately address my concern. I will definitely be staying at this location again!
March 25, 2013
Rated 3 out of 5 by Jane098 It's the little things
I chose this hotel for it's location and the promise of a little luxury during a short vacation in Santa Monica CA. The decision was based on the price per room and website photos. We booked a King suite, thinking the word 'suite' indicated more space and the chance to shut a door to a bedroom. The 'suite' is just a room, nothing more, and quite small at that, the word 'suite' should not be used. While the bed was delightfully comfortable the sofabed for my two children was really below standard, you could feel the springs under the incredibly thin mattress. Not good enough. In addition, the bathroom amenities were a disappointment. Toilet tissue like sandpaper, shampoo and conditioner that could be used for dish washing. The bathroom lighting, while fine for general use, was completely inadequate for make up. The staff were friendly and super efficient however we have previously stayed at other hotels in the area and know that we can get better value for our money. Sorry about that.
July 17, 2014
Rated 5 out of 5 by Mjem10 Fantastic getaway, great hotel
This property is modern, clean and comfortable with a good vibe. The entire hotel staff provided us with excellent customer service
and the location was ideal for sightseeing, beach, eating and shopping excursions. Overall a very enjoyable experience
On the west side. Will be back!
July 17, 2014
Rated 1 out of 5 by Zwizzer This is an old Sheraton...nothing more
Too many too list....in general, this re do of Sheraton Delfina, does not deserve Le Meridien branding, nor prices, regardless of higher priced prestige chain properties nearby.
For example, bathrooms were updated , but old, tired fixtures remain, even in purchased suite.
Request to be far away from Pico Blvd., was not fulfilled, or recognized despite Platinum status for years.
This is a Starwood embarrassment. Rename it Aloft, and change to lower price point, and guest expectations.
July 5, 2014
Rated 4 out of 5 by RunnerJac Pleasantly Surprised
Having read a number of the reviews my expectations were rather low. They shouldn't have been though as it was a good experience. I stayed in this hotel when it was the Sheraton, which was rather outdated. Although, the hotel doesn't look that great from the outside, the revamped interior and rooms are lovely and of a high standard. The bedrooms are typical Le Meridian style and with associated toiletries. I really liked the upscale expresso machine. The breakfast was good. The pool is small and I wish i had more time to enjoy it!
June 28, 2014
Rated 3 out of 5 by terere2 Truth in Advertising?
We stayed at this hotel a few weeks ago while it was still the Sheraton. In fact, I was very surprised that the property was being rebranded as there was nothing on the site or in my reservation to indicate the change. A small sign by the valet station tipped us off but everything else said 'Sheraton'.
One of the many reasons that I book here is the Club Lounge. This no longer exists and had closed a week prior to the changeover. So, this Sheraton was advertising Club rooms and attendant rates the day I arrived even though there was no lounge. Not good; I would have been upset had I actually paid the higher price for a Club room.
We were provided a very good continental breakfast but nothing for the evening before.
Illy coffee was available in our room and was decent but there were no instructions for the new machine. I got it to work but it was a little messy.
We arrived a little early and hoped to check in before 3 p.m. No such luck; in fact, I received a call about our room being ready after 4 p.m.
Overall, the staff was very friendly and the hotel is comfortable. The only real change between the previous Sheraton and the new Le Meridien is likely the bedding, the coffee and the food. Of course, the prices will be higher for a similar product.
While I am a loyal Platinum guest and will return to this property, I will take a hard look at some of the beachfront options in Santa Monica. I certainly wouldn't pay $400/night for this hotel when there are some great hotels on/near the sand for that price or less.
September 24, 2013
Rated 2 out of 5 by ProfessionalTraveler Room was loud, bad customer service
During my stay, I woke up super early in the morning because of the construction outside my window. I tried to take a photo of the view (the ocean), but the construction was in the way. Not very relaxing.
Room was clean, bathroom was clean. Front desk service was great and valet was great.
The bad customer service part comes in later. I phoned in to get a copy of receipt and they emailed me my Folio, which does not show the hotel name on it. If you're a business traveler, you know your expense reports require the name of the hotel you stay at. Eventually after 2-3 transfers, I was transferred to a lady named Vanessa. She said she would fax it. 2 hours later, no fax. So we called again.
She said she would scan and email it, we did not receive it. 2 hours after that, we called again, and said she will email it again to a different email address. We finally received the email with the receipt copy and the name of the hotel. Here was the problem:
Written on the receipt was our fax number (which she wrote down wrong). My SPG account has my email address, which she didn't send the email to, we had to provide a different email. I could only come to the conclusion that spelling is not her strongest suit, as the last email came in and she described her job title as "ACCOUNTS RECIVABLE". It's Accounts Receivable. It shouldn't take me an entire day and multiple phone calls to get a receipt with the name of the hotel on it. I originally had asked they email it when I check out and the Folio emailed did not have hotel name.S
September 30, 2012
Rated 4 out of 5 by Ozzie63 HOT HOT but nice
The staff was fantastic and the Hotel was nice. The room was Hot and the A/C would not go lower then 73. Since the beds did not have a sheet to cover yourself you had only the down cover which made it even hotter.
July 18, 2014
Rated 5 out of 5 by Olive56 Outstanding staff/service, great location, pleasant
Staff is extraordinarily courteous, friendly and helpful. There are many different sitting areas in and around the lobby and pool area, as well as on the mezzanine.
I like the decor very much - modern, light -, rooms are beautiful and well-maintained, maid service is very good, and there is a green option, that is, not to have your room made and/or your towels and linen changed every day. The only thing that needs improvement is the dining options - too limited and too pricey.
May 16, 2014
Rated 4 out of 5 by Browns26 Holiday
Great place for a holiday
July 19, 2014
Rated 4 out of 5 by travelgal1969 Wonderful Weekend Stay!
My husband and I stayed here for the weekend. It is a 10-min walk straight down Pico to the beach and then another 5-10 min. walk north to Santa Monica Pier or south to Venice Beach area. I liked our location, the walking gave us our daily exercise!
The only downsides were:
1. There is supposedly a complimentary shuttle to the Pier, but it was broken down (For the convenience of guests, maybe mgmt should consider renting a van?). I personally love to walk, but it would have been a nice option for when my husband was tired of walking to/from the beach.
2. One of the two elevators was broken on both Saturday and Sunday. Minor annoyance.
3. Parking is $25/day. Limited Free self-park spots in garage.
1. Staff is very friendly and very helpful. I personally get annoyed when the front desk staff is 'grumpy/acting annoyed with my questions' when i am checking in - remember that I am on a guest on vacation and don't want to encounter grumpy. DID NOT encounter that at all, from the valet greater to the housekeeping staff - everyone was friendly!
2. Check-in was quick and my early check-in request of 2pm was done. We were given an ocean view room with a very spacious balcony with two lounge chairs. I was able to enjoy the afternoon sun laying out in the privacy of my balcony - very nice.
3. The room is spacious, very clean and the pillows are soft and fluffy. We had a mini fridge and standard coffee maker w/Starbucks coffee. Every morning I was able to catch housekeeping on our floor and they willingly gave me two more coffee packets.
4. Bonus: I asked concierge for help to get reservations at The Lobster that night for 7:45pm (after I called the restaurant direct at 4pm and was told no availability until 9:15pm.) and Andrew was able to get us a table with a view. Thank you very much Andrew!!
Overall, I recommend this hotel and will stay here again on my next visit to Santa Monica (which I hope is soon!)
Room Tip: Ask for an ocean view room - the balconies are larger and the view of the distant ocean/boats is nic...
June 26, 2013
Rated 2 out of 5 by Carmen1426 Most Expensive SPG hotel, Least satisfaction
Bathroom had towels for 2, with 4 guests. When I called for more towels, the phone rang 50 times with no answer, went down to front desk, very long wait to get there as only one elevator was working, was told 30 min until more towels would be available. 1/4 roll of toilet paper and no additional upon check in. Pool service pleasant, but she was very slow and there was more demand than she could handle. Room was very sandy.
July 7, 2014
Rated 3 out of 5 by Tylerjulia False advertising
Overall 3 night stay was good, however, we were quite put off @ the beginning, as the website clearly states complimentary self parking. We had sent a message to the hotel in advance of our arrival stating that we would be checking in late. However, when we arrived, we were told our only option would be to valet park($32/day). When we expressed our disappointment we were met with "all the other hotels in the area charge," as well as "our self parking is first come first serve- we would be happy to discount your valet for you at 50% off! " -found out later that 15/day is still quite a high rate to pay, given the location. We realized that there are around 45-50 stalls for self park whereas there are countless stalls for valet...felt a bit scammed. Despite the fact that this was a small issue, we were disappointed with the lack of principle, and felt a bit let down.
July 6, 2014
Rated 5 out of 5 by Radi Delfina Santa Monica
We enjoy staying at the Delfina when we travel to LA
July 16, 2014