Rated 3 out of 5 by Apecalvin Transportation Hub; but not necessarily the perfect location
If you've been reading the reviews, you would know by now that everyone raves about the location of this hotel. Note, however, that it sits right opposite the main train station, hence it is essentially a transportation hub. The historical, cultural and shopping hub of Munich (Marienplatz) is a good 15-minute walk away. Within your immediate vicinity, there are a number of eateries (pizzerias and such) inside the train station complex, a few uninteresting souvenir shops, and little else. And if you're wondering why there isn't a photo of the hotel's exterior on its website, it's because of the cheap souvenir shops that share the same building and street-front as the hotel.
I think this hotel also needs to seriously relook its platinum recognition. I wasn't offered a suite upgrade, but that's OK, my courtyard-facing room was comfortable enough, though a tad smaller than I'm used to. But in the absence of an Executive Lounge, a nightcap in hotel lounge might be a nice touch. This was the arrangement in the last Le Meridien I stayed in, and it made a nice difference, coming back to the hotel every evening.
December 10, 2013
Rated 3 out of 5 by Michelle64 Great location
I chose this hotel for the location. The temperature in the hotel was a bit hot and I could not get the temperature in our room to cool down. I woke up at 3 am the first night went to lobby to ask for a fan (there were none). I was very uncomfortable temperature wise.
December 19, 2013
Rated 4 out of 5 by zippydoesspg up to standard
but would have loved a kettle in room
excellent for the main station
December 18, 2013
Rated 4 out of 5 by Silberfisch Eingespieltes Team
Service und Räumlichkeiten in bewehrter Qualität
December 12, 2013
Rated 4 out of 5 by Michael10 Making the extra effort..
Staff is very friendly and attentive. Breakfast until 1 pm on a Sunday speaks for Managment's understanding of traveller Needs. Go and experience great Bavarian Service.
December 9, 2013
Rated 5 out of 5 by MrMac Excellent Location
Arriving by train, we were able to WALK right across the street to the hotel upon our arrival. The hotel representative at the check-in desk volunteered to give us a city map and noted some areas of interest.
Our room was larger than most, especially for European rooms, and the bathroom had a separate shower and bathtub; nice accommodations.
The hotel is very close to the pedestrian walking area with many restaurants and shops, etc. For sightseeing, the tours leave from in front of the train station, which is across the street from the hotel. All around, GREAT location!
December 2, 2013
Rated 2 out of 5 by Raj33 Needs improvement, training. Disappointing experience.
Below average stay.
Carpets not vacuumed in Room when I checked in. The pattern is very busy, so it can hide dirt, but I saw particulate and string. Also not vacuum second day.
LOTS OF BILLING ERRORS. At checkout, charged for 5 days parking, but only stayed 3 days.
Also, double charged for Internet on bill. It was listed clearly under each days room rate, but also charged additional on bill for 3 days. Very obvious on bill.
Staff not reviewing bills for accuracy. I felt awkward arguing with checkout person until bill was fixed.
Would not stay here again or recommend, A low trust staff who does not care about guests.
August 7, 2013
Rated 3 out of 5 by GlobalTraveler Good, not great
First of all, there is a number of good things about this hotel. First, the bed and the pillows are excellent. If all you will do here is sleep, you will get great rest. Overall the rooms are fine, nothing special, nothing bad. There is a pool which is quite nice, and was actually was the key deciding factor for why I chose the hotel. However, the pool is quite popular with families with small kids, which completely eliminates the zen factor. I came after work a few times, and the surroundings stayed very loud and splashy until closing time.
Now, to the really disappointing things: the room service menu is awful. There is nothing healthy on it. Not even a decent salad. I ordered three nights, and none of the dishes I ordered is something I would like to eat again. Plus, they twice ignored (or forgot) my requests to keep the dish not spicy. So the food is neither healthy nor delicious, which is a problem.
Can't comment on location credibly, since I drove everywhere, but the few places I did want to go to were always 20+ minutes away. The area immediately surrounding the hotel does not feel like a place I want to take a walk around.
There are no coffee machines in the rooms (and suites seem to be perpetually unavailable), so in line with other Meridiens they give you a coffee card which you can exchange for a coffee in the lobby. Unlike other Meridiens, they give you only one for the entire stay. I don't even drink coffee on a regular basis, but if I'm staying with you 20-25 nights a month, for weeks at a time, I feel like a paper cup of coffee is not something that should even come into equation. Nor should I have to wait for said coffee while the person whose job it is to make it does other things prior to surprisingly asking "Are you in a hurry?" -- Yes, and even if I were not, watching you count change is not my preferred way to spend time.
Another drawback: I did not feel appreciated as a Platinum member. The SPG counter is "undercover" and not respected. Upon check-in, one of the staff members was fairly rude. Fortunately, one of her colleagues stepped in and solved the situation quite easily, but come on! The desk tends to be very busy, and a couple of times I waited to speak to a concierge or one of the members for so long, I turned around and left.
In Munich's defense, I very rarely even feel appreciated by any of the Meridiens. After spending ~150 nights with them this year, I am still waiting for an exciting experience. It's almost as if they are doing Starwood a favor. In reality, the main (and often only) reason I am here is SPG, and constant hope that I will get a pleasant experience at a place where I spend far more time than at my technical home.
December 7, 2013