Rated 5 out of 5 by KT06 Great location and Great Service
This hotel is in an ideal location a few blocks from the downtown core and easily accessible to the metro. Due to it being located the few blocks from downtown- it is more quiet at night so you can get a good night's sleep.
In addition to the great location, the hotel’s staff is the most welcoming and attentive team that I have ever seen. Any questions that I had were answered and they went above and beyond all my expectations. Thank you so much to Steve, Issom, Derek and everyone else- you made my stay so great!
January 24, 2013
Rated 5 out of 5 by fdboucher Really nice people
I spent two nights here in May. The room was very clean, and the bed comfortable. There was an issue with the room being too hot, but the very nice staff responded immediately and this issue was settled quickly.
The people who work there were very, very nice and cared for the comfort of their guests.
The food at the local restaurant was excellent Italian fare.
This was a very pleasant stay, and I would recommend this hotel enthusiastically!
Thanks for everything! I will be back!
May 28, 2014
Rated 1 out of 5 by RBCOpenattendee Needs work...
We stayed in the hotel attending the RBC Cdn Open. We initially wanted to stay at Le Centre Sheraton Hotel which is a terrific hotel but was talked into trying Le Meridien by reservations as it was described as a boutique hotel with charm.
When we arrived at a fairly late hour with our children, the A/C in the room was not working and the room was stifling. To the staff's credit, they were responsive and offered us a better room which we took, but it constituted us having to move our kids that were asleep, along with all our luggage to the next room.
While the next room was nicer with a working A/C unit, it was one of the unrenovated rooms and it showed. The washroom was very dated as was the furniture. The TV reception was poor and the A/C unit ended up breaking again (it was fixed but clearly the hotel is in dire need of an overhaul).
In short, it was a disappointing hotel to stay at but staff was friendly and did all they could. I would not recommend a stay there until they have fully renovated the hotel (fixing all A/C units would be a start as they are extremely old). I wish I stayed at Le Centre Sheraton Hotel instead.
August 19, 2014
Rated 4 out of 5 by PRM1 Freindly and well located
The hotel was well located except its a bit too far form the Airport Bus stop to walk over with bags.
Staff were friendly and recognised my Gold Status and were ready to help with anything.
One glitch - even though we booked as a couple, there was only one bathrobe, one bottle of complimentary water, one bar of soap etc- in short the set up was for single occupancy. and it took a day or so to sort this out.
Otherwise, a very nice 3.5 to 4 star property with friendly and helpful staff.
July 23, 2012
Rated 4 out of 5 by Linda1956 Staff was wonderful
The staff at the 'Meridian was wonderful. Derek Lee took the time to explain about the local attractions. When we returned to the hotel even though he was off work and in street clothes, he came over to to ask about our day.
August 8, 2014
Rated 5 out of 5 by BradH Short but Sweet
Came in late and left first thing in the morning but found the hotel to be great. Front desk people were nice and attentive. My only wish was that the hotel had a lounge for an early morning coffee.
August 9, 2014
Rated 4 out of 5 by ecogirl montreal
Rooms need some updating, esp. the bathrooms. Valet/Bell Staff service was bad. Checked in after a snow storm, I pulled up in front of the hotel and the Bell/Valet informed me it was a bus stop and told me to pull around to the side. Neither the spaces nor the sidewalk were clear and he never came to assist me with my bag. Breakfast in the morning was very overpriced and I was served cold toast both days. Front Desk, housekeeping and the night staff in the rest were all very nice.
March 22, 2013
Rated 4 out of 5 by scoobie123 small boutique hotel
overall, rooms are clean and have nice fixtures but the checkout process was challenging - they only had one staff person at the front desk and there was no check-out email or bill under the door to make check out easy.
August 7, 2014
Rated 1 out of 5 by Jen38 Thieves
We had planned to stay at this property for 4 days and left after 1 night. Boutique hotel it is not. Very average rooms, bathroom not so clean, food terrible. We were given an upgrade (sounds good!) Upon check in and were told that continental breakfast was included. Next morning had "breakfast" (toast w peanut butter-rest of food was canned or not well prepared) and was subsequently charged $50!! Explained situation to front desk and manager who basically called us liars. Most likely trying to recoup cost of our upgrade. Never ever had this happen before-totallly stole money from us. Would NEVER trust such an establishment who mistreats guests this way. Went to W Montreal-amazing, true "boutique" hotel. Even they were horrified when they heard our story and gave us a real "free" upgrade. LMS are thieves.
August 11, 2012
Rated 4 out of 5 by horatio17 Lovely but Housekeeping below expectations
We have stayed at Le Meridien many times over the years and have always appreciated the outstanding front desk staff and restaurant service, the rooms, and general ambiance. This stay however the housekeeping was actually substandard. Surfaces were not cleaned, especially in the bathroom, amenities were not restocking, not enough towels in the bathroom, and one morning cleaning staff turned up at 8:15 am to clean. This was disappointing. That aside, the stay was otherwise great.
July 21, 2012
Rated 4 out of 5 by dunc911 excellent ... but
a great hotel and staff, have stayed there many times!
i attend an event in Montreal that requires me to pre-pay for three night in advance...we stay at total of 4 night.... 4 months in advance.
the hotel then puts a hold on my credit card for the pre-paid nights! I have spoken to management on this issue before my stay and was assured it was aginst policy and would not happen...... it happened again. the dest manager resolved it, but there is no excuse for this happening !!!
June 11, 2013
Rated 3 out of 5 by Fussyone Fantastic Service!
Really fantastic service from the front desk. Very attentive and helpful staff.
The building itself is old but maintained well. The bathroom could use more upgrades.
The location was convenient.
August 6, 2014
Rated 5 out of 5 by debideck Welcoming and Professional Staff
Our most recent stay at the Meridien was in January 2012. We have been staying at this hotel for the last 6 years and have not been disappointed. Yes, there are rooms without a view other than the high rise next door, but there are also rooms looking out over Sherbrooke. What makes this hotel special is the welcoming, professional, and helpful staff. We are SPG members and were upgraded even though we were redeeming points for this stay. We look forward to our next visit.
January 16, 2012
Rated 5 out of 5 by Mixy3 Our new favourite hotel.
We spent 3 days here in November and we're looking forward to returning. We arrived early and accepted a downgrade from the executive room we'd booked in order to get into a room earlier. We weren't sorry we did. Hotel staff were pleasant and helpful. The restaurant staff were super as well. The sommelier went above and beyond in helping us with a sauternes. Staff are all young professionals and that bodes well for their employers. Great people make for a great hotel!
November 21, 2012
Rated 4 out of 5 by BettyB Service makes up for worn feel
This is my second stay with Meridien. I am very pleased with the service. The hotel is worn but comfortable enough and clean enough. It felt a little dirty because of the carpet but I know it is due to age. The staff more than makes up for it though.
The restaurant in the building is not very good either but the hotel is close to great restaurants! I will be back. I was told that they are renovating so I'm sure that the negatives of this review will be fixed.
August 29, 2013
Rated 3 out of 5 by Foodie Friendly staff, good location - needs updating
My daughter and I stayed in a King Suite for two nights. The room was a corner, all glass and large. We could not get the room to reach a comfortable temperature no matter how hard we tried to reduce the heat. The wallpaper in the bathroom is peeling and there were toenail clippings on the floor even after housekeeping came. Overall - this hotel has nice staff but it's dated and not as clean as one would expect. It's also not a typical "full service" hotel.
May 6, 2013
Rated 4 out of 5 by jondee Nice little hotel
Cute little boutique-styled hotel that's very close to the busy downtown area. Recently upgraded and renovated, but unfortunately it still looks and feels as if it was recently touched-up. Very polite and professional staff. Overall nice, clean and quiet. Great location. Thanks!
July 23, 2014
Rated 5 out of 5 by MikeyD What we've come to expect
This hotel is probably one of Montreal's best kept secrets. We discovered it several years back and have not stayed anywhere else since. It is a BOUTIQUE hotel. If you want a large fancy one, this is not for you. If you want great and friendly service, a nice comfrtable clean room try it. The staff makes you feel like family and bend over backwards to accomodate. Only problem this trip wasour was during a cold spell and the hallways were quite chilly.
January 28, 2013
Rated 5 out of 5 by Sussy Easy Access, Staff were friendly
From beginning to end the staff were all friendly and knowledgeable. We used the valet parking which was great- a little pricey, but this is a big city, and the convenience was perfect.
I like a firmer bed, but if you like the poofy, softer top beds, it was good. I liked the style of decor, but it was tired. I'm told they are in for a total renovation, and it is due.
The only negative was the grout in the shower and the showerhead were gross
August 22, 2012
Rated 4 out of 5 by olliven Friendly hotel
A pleaseant and relatively small hotel with excellent staff. The only thing I would like to see improved is the fitness centre. I value a good work out on my travels and it could have been better equipment.
July 24, 2014
Rated 4 out of 5 by wine Weekend maid service
Thursday and Friday's maid service was excellent. On Saturday and Sunday the towels were not replenished in sets of 3. We did receive 3 hand towels but no bath mat and only 2 bath towels plus one wash cloth. The regular coffee, paper cups and creamer were not replenished. The front desk staff was awesome!!! When we requested higher wattage bulbs for the bathroom mirror, two 100 watt bulbs repalced the 40 watt bulbs, immediately!!!
September 3, 2013
Rated 3 out of 5 by NKAB Good hotel for the price
Staff is very friendly and accomodating.
Rooms are a bit dated, but from what I understand, they are working on renovations.
Not as centrally located yet not too far from all the major activities like old port etc.
Bed was reasonably comfortable.
We stayed in a junior suite yet it only had two towels. The staff did not replenish items as they should have, however, on request they were quickly supplied.
Excellent value for money!!
September 6, 2012
Rated 4 out of 5 by Stasia Good and Reasonable
Hotel is conveniently located Down Town Montreal, within walking distance to many great restaurants and shopping. It is also reasonably priced. When arriving by car be prepared to wonder where car drop off is. There was nobody in front of the front entrance to guide and there are no signs directing you to drive around the corner where you can use valet service or park yourself.
May 22, 2014
Rated 5 out of 5 by mgtshopper Quick visit
We were only in Montreal for one night, arrived at Le Meridien at 2100 and out at 0730 the next morning, so not a lot of time to relax. However, our room was very nice, a little small, but it had all the usual amenities including a mini bar. The bed was very comfortable (I didn't miss my own mattress for once!) and the room was exceptionally clean. i will definitely consider Le Meridien for my next stay in Montreal.
July 30, 2012
Rated 3 out of 5 by Pots48 smell in bathroom
i have stayed here many times; this room was renovated but the smell from the bathroom was not very nice and the sink tap was very loose...i will be back but just saying...i informed staff at check out
July 17, 2014
Rated 3 out of 5 by SBB1 Nicely renovated room
The room we had was very nice - newly renovated and spacious. The front desk was very helpful with restaurants suggestions as well. The common space can use a face lift. There is basically no lobby area and the front entrance is not welcoming.
July 8, 2014
Rated 4 out of 5 by MiriamShiellFineArt Newly Renovated Room
I was given a newly renovated room. The shower faucet wasnt working properly and was failrly loose in the wall. I enjoyed the room's decor but the broken faucet affected water pressure. That being said I had no need to switch to a different room or was too concerned. I did report the malfunction but I am unsure why the cleaning staff did not mention this to the management in advance of my arrival.
November 8, 2013
Rated 5 out of 5 by reeagle 45th anniversary trip
My Thanks to Derek and the front desk staff for the upgrade. It's nice to see long term relationships get rewarded
July 23, 2014
Rated 2 out of 5 by landshark99 do not stay here
Air conditioning did not work, tv reception is bad, internet barely worked, room service is awful in choice and execution, unedible, bed broken, only good thing is nice size room
July 15, 2014
Rated 5 out of 5 by SDuffy31 Fantastic experience
This was our first time and it won't be our last. The staff was friendly and helpful. The location is perfect. We were able to walk to dinner and breakfast. There is a SAQ a couple blocks away that we walked to, got a bottle of wine, and relaxed in the jetted tub. The Metro is close-by. The room was spacious with a fantastic view. Thank you Le Meridien for the amazing experience.
March 13, 2013