Rated 5 out of 5 by Schnitzel3 Excellent all around
I booked the room as soon as I got off the plane in YUL. I arrived at the hotel about 35-45 mins later. However, the front desk was unable to find my reservation. He apologized, quickly made me a new reservation and checked me in.
Moments after arriving in my room I received a phone call from the from desk saying my reservation just showed up in the system and he has not only cxld it but also insured I would not be double charged. Quick and incredible service!
Went down for dinner at the hotel restaurant. Service and food was impeccable.
I will never again stay anywhere else in Montreal. Bravo!
January 1, 2014
Rated 4 out of 5 by kate A lovely staff; nice rooms
Everything about this hotel was perfect, with the exception of the cleaning/house-keeping. I found a moldy, used milk in the safe [!] and the tray of candies had emply (i.e. eaten) cans of nut mix, as if someone had eaten the contents and then tried to cover it up [!] Also: the beds are hard, and the blanket had small holes.
HOWEVER - the room was wonderfully spacious, with a nice view and the staff went way and beyond the call to make me comfortable, take care of my business needs, and address all issues. They were exceptionally nice, too - perhaps nicer than any hotel I have stayed in of late.
February 17, 2013
Rated 4 out of 5 by carlinov What a great stay!
We had a wonderful stay. The room was very spacious, and the staff were attentive and courteous. All of our needs were met, especially considering we were travelling with accessibility requirements.
In particular the shower and bath tub were super luxurious! Had a great stay.
The only thing that would make this hotel better is if it had a pool.
We were pleasantly surprised to find that the wifi access was complimentary, and that we also received free passes to a nearby museum. We were not in Montreal on the appropriate day, and so could not use the passes, however it was a lovely thought.
December 9, 2011
Rated 4 out of 5 by dunc911 always an unessary charge
love the hotel and staff!!
however every year, i have stayed here many times, there is a large hold on my credit card after the final bill!!! it is explained as a "system error"..... that is NO excuse.....
due to this i may change hotels for my next trip.
June 10, 2014
Rated 4 out of 5 by stokjoc Good Value
This was my first visit to Montreal and to The Meridian. When we first entered hotel we noticed some dirt and minor maintenence problems in elevator and hallways. Room had a slight odor but after after a/c was turned on it seemed to disappear. Ice machine was 2 floors down but no big deal. Location is about 8 blocks from underground mall. Restaurants in surrounding area are mostly asian, pizza etc so it was hard to bring in a decent meal. There is a restaurant in hotel lobby but we didn't try it out. Room was well appointed and water pressure in tub/shower was very good.
May 31, 2012
Rated 5 out of 5 by Mary12345 Visiting McGill University
We are SPG members and were upgraded to a great room (wish we had more time to enjoy it) even though we were using points plus cash. The staff could not have been friendlier or more helpful from the front desk to the valet parking attendant to a random staff member we met on the elevator. The room rate included free admission to two nearby museums. It was a short walk to McGill, but conveniently the #24 bus also stops right outside the hotel. It was also a short walk to metro. The hotel is on a very quiet street at night (our room overlooked Sherbrooke St), but just take a short walk (about two blocks and then take a right) to Crescent St and it is like another world with an abundance of lively restaurants and bars.
April 24, 2012
Rated 4 out of 5 by Stasia Good and Reasonable
Hotel is conveniently located Down Town Montreal, within walking distance to many great restaurants and shopping. It is also reasonably priced. When arriving by car be prepared to wonder where car drop off is. There was nobody in front of the front entrance to guide and there are no signs directing you to drive around the corner where you can use valet service or park yourself.
May 22, 2014
Rated 3 out of 5 by fred18 Nice welcoming
The room was very small, no upgraded.
The water closed was not working on arrival, an I had to call two times for repair. The safe was not working, but was repaire. The corridor at my froor was not cleaned. Next time in Montreal I will change Hotel
May 29, 2014
Rated 4 out of 5 by RobandPhyylis Great location with charm
The location was great as it was close to numerous shopping districts and Old Montreal. We did alot of biking with Montreal's BIXI system and walking so this was very conveinient. The jetted tub was a pleasant surprise along with the decor and comfy bed. The kitchen and cupboards made it easy for us to purchase a few groceries rather than always eating out.
There was unusual nature music in the elevator that was amusement for us as well as other guests and we enjoyed the staff and overall charm. We would definately stay again!
May 14, 2012
Rated 5 out of 5 by KT06 Great location and Great Service
This hotel is in an ideal location a few blocks from the downtown core and easily accessible to the metro. Due to it being located the few blocks from downtown- it is more quiet at night so you can get a good night's sleep.
In addition to the great location, the hotel’s staff is the most welcoming and attentive team that I have ever seen. Any questions that I had were answered and they went above and beyond all my expectations. Thank you so much to Steve, Issom, Derek and everyone else- you made my stay so great!
January 24, 2013
Rated 4 out of 5 by PRM1 Freindly and well located
The hotel was well located except its a bit too far form the Airport Bus stop to walk over with bags.
Staff were friendly and recognised my Gold Status and were ready to help with anything.
One glitch - even though we booked as a couple, there was only one bathrobe, one bottle of complimentary water, one bar of soap etc- in short the set up was for single occupancy. and it took a day or so to sort this out.
Otherwise, a very nice 3.5 to 4 star property with friendly and helpful staff.
July 23, 2012
Rated 4 out of 5 by ecogirl montreal
Rooms need some updating, esp. the bathrooms. Valet/Bell Staff service was bad. Checked in after a snow storm, I pulled up in front of the hotel and the Bell/Valet informed me it was a bus stop and told me to pull around to the side. Neither the spaces nor the sidewalk were clear and he never came to assist me with my bag. Breakfast in the morning was very overpriced and I was served cold toast both days. Front Desk, housekeeping and the night staff in the rest were all very nice.
March 22, 2013
Rated 1 out of 5 by Jen38 Thieves
We had planned to stay at this property for 4 days and left after 1 night. Boutique hotel it is not. Very average rooms, bathroom not so clean, food terrible. We were given an upgrade (sounds good!) Upon check in and were told that continental breakfast was included. Next morning had "breakfast" (toast w peanut butter-rest of food was canned or not well prepared) and was subsequently charged $50!! Explained situation to front desk and manager who basically called us liars. Most likely trying to recoup cost of our upgrade. Never ever had this happen before-totallly stole money from us. Would NEVER trust such an establishment who mistreats guests this way. Went to W Montreal-amazing, true "boutique" hotel. Even they were horrified when they heard our story and gave us a real "free" upgrade. LMS are thieves.
August 11, 2012
Rated 4 out of 5 by horatio17 Lovely but Housekeeping below expectations
We have stayed at Le Meridien many times over the years and have always appreciated the outstanding front desk staff and restaurant service, the rooms, and general ambiance. This stay however the housekeeping was actually substandard. Surfaces were not cleaned, especially in the bathroom, amenities were not restocking, not enough towels in the bathroom, and one morning cleaning staff turned up at 8:15 am to clean. This was disappointing. That aside, the stay was otherwise great.
July 21, 2012
Rated 4 out of 5 by dunc911 excellent ... but
a great hotel and staff, have stayed there many times!
i attend an event in Montreal that requires me to pre-pay for three night in advance...we stay at total of 4 night.... 4 months in advance.
the hotel then puts a hold on my credit card for the pre-paid nights! I have spoken to management on this issue before my stay and was assured it was aginst policy and would not happen...... it happened again. the dest manager resolved it, but there is no excuse for this happening !!!
June 11, 2013
Rated 5 out of 5 by debideck Welcoming and Professional Staff
Our most recent stay at the Meridien was in January 2012. We have been staying at this hotel for the last 6 years and have not been disappointed. Yes, there are rooms without a view other than the high rise next door, but there are also rooms looking out over Sherbrooke. What makes this hotel special is the welcoming, professional, and helpful staff. We are SPG members and were upgraded even though we were redeeming points for this stay. We look forward to our next visit.
January 16, 2012
Rated 5 out of 5 by Mixy3 Our new favourite hotel.
We spent 3 days here in November and we're looking forward to returning. We arrived early and accepted a downgrade from the executive room we'd booked in order to get into a room earlier. We weren't sorry we did. Hotel staff were pleasant and helpful. The restaurant staff were super as well. The sommelier went above and beyond in helping us with a sauternes. Staff are all young professionals and that bodes well for their employers. Great people make for a great hotel!
November 21, 2012
Rated 4 out of 5 by BettyB Service makes up for worn feel
This is my second stay with Meridien. I am very pleased with the service. The hotel is worn but comfortable enough and clean enough. It felt a little dirty because of the carpet but I know it is due to age. The staff more than makes up for it though.
The restaurant in the building is not very good either but the hotel is close to great restaurants! I will be back. I was told that they are renovating so I'm sure that the negatives of this review will be fixed.
August 29, 2013
Rated 3 out of 5 by Foodie Friendly staff, good location - needs updating
My daughter and I stayed in a King Suite for two nights. The room was a corner, all glass and large. We could not get the room to reach a comfortable temperature no matter how hard we tried to reduce the heat. The wallpaper in the bathroom is peeling and there were toenail clippings on the floor even after housekeeping came. Overall - this hotel has nice staff but it's dated and not as clean as one would expect. It's also not a typical "full service" hotel.
May 6, 2013
Rated 5 out of 5 by MikeyD What we've come to expect
This hotel is probably one of Montreal's best kept secrets. We discovered it several years back and have not stayed anywhere else since. It is a BOUTIQUE hotel. If you want a large fancy one, this is not for you. If you want great and friendly service, a nice comfrtable clean room try it. The staff makes you feel like family and bend over backwards to accomodate. Only problem this trip wasour was during a cold spell and the hallways were quite chilly.
January 28, 2013
Rated 5 out of 5 by Sussy Easy Access, Staff were friendly
From beginning to end the staff were all friendly and knowledgeable. We used the valet parking which was great- a little pricey, but this is a big city, and the convenience was perfect.
I like a firmer bed, but if you like the poofy, softer top beds, it was good. I liked the style of decor, but it was tired. I'm told they are in for a total renovation, and it is due.
The only negative was the grout in the shower and the showerhead were gross
August 22, 2012
Rated 4 out of 5 by wine Weekend maid service
Thursday and Friday's maid service was excellent. On Saturday and Sunday the towels were not replenished in sets of 3. We did receive 3 hand towels but no bath mat and only 2 bath towels plus one wash cloth. The regular coffee, paper cups and creamer were not replenished. The front desk staff was awesome!!! When we requested higher wattage bulbs for the bathroom mirror, two 100 watt bulbs repalced the 40 watt bulbs, immediately!!!
September 3, 2013
Rated 3 out of 5 by NKAB Good hotel for the price
Staff is very friendly and accomodating.
Rooms are a bit dated, but from what I understand, they are working on renovations.
Not as centrally located yet not too far from all the major activities like old port etc.
Bed was reasonably comfortable.
We stayed in a junior suite yet it only had two towels. The staff did not replenish items as they should have, however, on request they were quickly supplied.
Excellent value for money!!
September 6, 2012
Rated 5 out of 5 by HarryF Love staying at Le Meridien
Stayed on March 14 and really appreciated staff went out of their way to ensure requests after last visit were met for this visit. Also appreciate as I stay regularly at least 6 times a year when teaching at Concordia the staff address me by my name. My wife and I love the newly renovated rooms.
Hotel is close to shopping and Montreal Museum of Fine Arts.
March 16, 2014
Rated 5 out of 5 by mgtshopper Quick visit
We were only in Montreal for one night, arrived at Le Meridien at 2100 and out at 0730 the next morning, so not a lot of time to relax. However, our room was very nice, a little small, but it had all the usual amenities including a mini bar. The bed was very comfortable (I didn't miss my own mattress for once!) and the room was exceptionally clean. i will definitely consider Le Meridien for my next stay in Montreal.
July 30, 2012
Rated 4 out of 5 by MiriamShiellFineArt Newly Renovated Room
I was given a newly renovated room. The shower faucet wasnt working properly and was failrly loose in the wall. I enjoyed the room's decor but the broken faucet affected water pressure. That being said I had no need to switch to a different room or was too concerned. I did report the malfunction but I am unsure why the cleaning staff did not mention this to the management in advance of my arrival.
November 8, 2013
Rated 4 out of 5 by Flips Outstanding staff!
I booked this hotel because it is very close to Concordia where I had a meeting, and because it is an SPG hotel. The staff really stood out. Very professional, extremely friendly and helpful. I felt very welcome. I had a room with two double beds and the room itself was very spacious.
March 25, 2014
Rated 5 out of 5 by March2014 excellent staff
I went to a family event that was catered by the hotel, and stayed at the hotel. The food was very good - the staff was amazing. On the whole, the hotel is much like any other, but the staff, without exception, made our stay comfortable and enjoyable. I would highly recommend the Meridien for this reason.
March 14, 2014
Rated 5 out of 5 by SDuffy31 Fantastic experience
This was our first time and it won't be our last. The staff was friendly and helpful. The location is perfect. We were able to walk to dinner and breakfast. There is a SAQ a couple blocks away that we walked to, got a bottle of wine, and relaxed in the jetted tub. The Metro is close-by. The room was spacious with a fantastic view. Thank you Le Meridien for the amazing experience.
March 13, 2013
Rated 4 out of 5 by MayaG friendly and great location in Montreal
Staff were very welcoming throughout stay, bedroom freshly decorated, paint smell noticeable, nice bed, bathroom and amenities. Hotel in great location for taxi, metro and bus. Easy walk to many galleries, shops etc.
March 31, 2014