Rated 4.1 out of 5 by 188
Rated 5 out of 5 by Mujdat Excellent hotel and friendly staff, very good location
Stayed here for a conference for a week. Hotel has very good location in the center of the city, staff is very friendly and helpful, facilities are good. Meeting rooms and catering for conference breaks were satisfactory.
Would like to return for a family visit in the future.
Rated 5 out of 5 by mk49 Great service and attention to guest's needs
The hotel staff is wonderful!
Rated 5 out of 5 by harok Fantastic experience at Shanghai
Confortable location from airport and view, Hotel's surround
Rated 5 out of 5 by hxoc1234 Service
Extraordinary service from Concierge desk to return misplaced credit card holder.
Rated 5 out of 5 by Fred frequent visitor
best staff in Shanghai, perfect
Rated 5 out of 5 Royal Club and Swimming pool are outstanding
Your staff and its senior management both at the Royal Club and at the Swimming pool offered an excellent service
Rated 5 out of 5 by John Awesome Property with Just One Comment
This is an absolutely beautiful property in the heart of Shanghai! Frankly, I thought all aspects were excellent except one.
I was on a business trip and basically had to start my day in the hotel retaurant for breakfast. Like the rest of the hotel, all aspects were excellent: food quality, service, and variety. However ..... the buffet was nearly US$40. Even for a top end experience, this seemed very high for breakfast. I would have rated it excellent Value for Money anywhere at US$20 or below.
Rated 5 out of 5 by Chris Great in all aspects
Excellent location just off the Nanjing Rd mall.
Hotel was clean and well presented.
The quality of food was fresh and authentic catering for all tastes.
Staff always eager to help and very efficient.
Rooms were modern, clean and bright. (I am quite critical of room standards).