Rated 5 out of 5 by Gr8fulGuest Comfort and grace
The facilities were comfortable and elegant, the service was impeccable, the food was wonderful, and the staff was gracious.
April 26, 2014
Rated 4 out of 5 by Lovetravelling80 Good hotel, but not ideal location. Expensive food
I stayed at this hotel for 1 night in January 2013. The hotel have seen better days, and the room I got looked tired. It is really nothing much around the hotel, but the BTS is a 5-10 minutes walking from the hotel. The room was bigger than expected. Staff was nice and welcoming, and gave me late checkout. The pool looked really nice, but too few sun beds, and the staff didn't/very seldom arrange the beds after people left, so some looked like they were occupied all day. The food and drinks at the pool restaurant was way overpriced. In everything listed in the menu they charged for service and government tax (17,7%).
January 10, 2013
Rated 5 out of 5 by MasaTokyo Comfortable and relaxing
The hotel is conveniently located in the heart of Bangkok and yet once you are inside you don't feel any hectec feeling. The atomosphere is very quiet and peaceful. The staff are very caring and supportive always with gentle smile. The room I stayed is spacious, clean and in order. EverydayI was provided with proper housekeeping with necessary supply of bottled water, newspaper, and so on. Breakfast is excellent with many well balanced items. These are crucial fundamentals to assure you comfortableness while you are away from your home, whether on vacation or buisness. The hotel is more than the price you pay.
April 17, 2013
Rated 5 out of 5 by NigelW Business trip to Bangkok
I took a business trip to Bangkok in Dec, 2013. I was booked by my employer at the Royal Meridien at the Plaza Athenee. The hotel exceeded expectations. The room was comfortable and clean, the food offered at breakfast catered to many cultural tastes and the service offered by the staff was most helpful and always friendly and polite. The concierge service was superb in providing taxi service and offering guidance. I was impressed when I was offered use of the SPG lounge while waiting for my very late flight even after I had checked out. I also appreciated the fast internet connection in my room.
December 24, 2013
Rated 5 out of 5 by RodG Great all-around place to stay
The Plaza Athenee offers great service, ample dining opportunities, and clean, quiet surroundings. Situated back from the busy roads, it is less noisy that some of the other large hotels in Bangkok, but close to public transportation and a short taxi ride to major shopping and other attractions. Staff are extremely friendly and courteous, and helpful. Five eateries in the hotel offer a variety of cuisine. The breakfast buffet in the morning is excellent, with a variety of fresh fruits, breads, made-to-order eggs and omelets, cereals, etc., etc. It's hard to find anything to criticize!
March 18, 2013
Rated 4 out of 5 by Briani Sometimes very good, sometimes only average
This is my 8th or 9th visit to this hotel as an SPG preferred guest. Our visit this weekend was the worst so far. An interconnecting room on floor 17 with noisy guests made for a comfortable night's sleep being almost impossible. The absence of a Proper coffe maker and DVD player, as we have had in previous rooms, made the visit even less pleasurable. The hotel was the busiest we have seen it and this made the usually quiet breakfast impossible- the queue at the 'egg station' was too long to wait for. The entrance remains spectacular, but the rooms are beginning to look a little tired. Front of house staff are as efficient as ever. Overall, still value for money, but some minor points worth considering.
September 19, 2012
Rated 4 out of 5 by Kobe Good hotel, but concierge needs improvement.
While the hotel itself is fine and the front desk, bar and restaurant staff were fine, the concierge needs work. I asked for a restaurant recommendation which they made. I then asked them to make a reservation which they said they would do, but didn't. Luckily restaurant was not full and we got a table anyway. Next I booked a tour through the concierge even though the information said the tour was 2,800 Baht per person the concierge told me that it really was 3,800 Baht per person. When I went to pay the tour operator they were confused as the real price was 2,800 Baht--very poor service on the concierge part. If you know your way around Bangkok and don't need the help of the concierge then this hotel is fine.
March 30, 2013
Rated 5 out of 5 Excellent Hotel Definitely a 5 star hotel with a 5 star service!!
I had the opportunity to visit Bangkok with my family.This was our first visit to the country. Your hotel has made us most welcomed. The service and courtesy shown by the staffs was beyond our expectation. This is what a 5 stars hotel should be.
I would especially like to thank the assistance manager for his assistance in sorting up a issue with a taxi driver. His action has greatly contributed our pleasant stay and has made our trip so wonderful.
Again, thank you very to all your staffs at Plaza Athenee Le Meridian Bangkok. We look forward to coming back to your hotel.
May 15, 2013
Rated 5 out of 5 by SME747 Home away from Home
A good night’s sleep, comfortable place to stay and very clean makes a big difference to me when I’m traveling. The staff are great!
August 9, 2012
Rated 5 out of 5 by Tony8 This hotel provide excellence customer service
I stayed in this hotel last week. I was upgraded to suite room, one of the many good benefits to be SPG platinum number. The services are excellence, especially at the club.
Gym is relatively small in area compare to other Thai hotels but it contains many good maintained equipment, except one morning with electrical power break down.
Thail restaurant serves very nice food while Chinese restaurant is so-so with the food quality. Buffer BF has many many chooses.
Location is near a metro station which is just two stations from Siam Paragon, very centralized.
March 10, 2013
Rated 5 out of 5 by bigra99 Perfect Stay
I stayed at the Plaza Athénée Bangkok for 4 days for a personal vacation, and the hotel exceeded my expectation in all regards. The room was clean and comfort, and the staff at the concierge & reception always tried to accomodate my requests throughout the stay. In addition, the location of the hotel was perfect for shopping, dinning, and sight seeing with BTS station a few blocks away. The Platinum benefit was also satisfactory and I enjoyed my stay at the hotel more than I had expected thanks to all the staff that provided me with excellent services.
February 13, 2013
Rated 3 out of 5 by LouiS99 All round good service except for the porter / door man
- Concierge was extremely helpful, providing suggestions and advice to our travel plans.
- Thai restaurant is great
- Housekeeping ensured the room and toilets are very clean
- Extremely dated room decor
- Given a room on a smoking floor despite the reservation was for non-smoking
- Door man / porter messed up the entire experience on our departure. How did an established hotel allow a taxi which refused to charge by meter, to pick up their guest? Last I've checked, it is against the Thai laws for taxi drivers to not use the meter.
November 23, 2012
Rated 5 out of 5 by ANC34 Tried and Tested
This hotel has always been an excellent hotel. The staff on all levels always exceeds all expectations - that is why we return to this property regardless of any other new Starwood openings around town. Staff like this are - well - basically priceless. Thanks again to the Front Office staff, Suchada for her excellent leadership and staff. Also thanks especially to Pun and his Executive Club team supervisor Nomo - and their countless support staff for making this one of the best exec club levels around. Last but not least, a thank you to the Exec Management staff for getting to know your guests personally...a practice certainly not common among upper management! PS pls bring back Soundscape....your elevator sounds like a some bar in Patpong.
October 26, 2012
Rated 5 out of 5 by JC59 Extremely nice accommodations & staff, internet could be better
Stayed here for three nights in February on the "Royal Club" level, everything was extremely nice with regard to room, amenities and especially staff! Only negative aspect was slow / sporadic internet service (wireless & wired) - lagging web response & Skype / VoIP basically unusable - unfortunately these days this can be a major issue especially for business travellers. Mentioned it to the staff and hopefully they have made improvements by now - would not keep me from trying them again, given all the other positives.
March 15, 2013
Rated 2 out of 5 by gjhk100 Recent stay in BKK
I recently stayed at the Plaza Athenne for the 3rd time and I have to say service was rather jaded this time. Rooms could do with a lick of paint and don't even get me started on the rubbish wifi service!
May 1, 2013
Rated 5 out of 5 by santiagoper Its all about the people
This hotel is one of the best I've stayed in a while. From the moment you get out of the taxi to the moment you check out you are taking care of in an impressive and dedicate way. The rooms have one of the largest beds I have ever seen, the breakfast has an incredible spread (the morning stock is not to be missed), and the in house restaurants are amazing.
The spa had great massages ( I had the thai massage and feet massage). The only minus...the price of the drinks at the bar....wayyy to expensive.
February 11, 2013
Rated 5 out of 5 by Steveamcb Treated Like Family
Despite frequent trips to BKK, I had not stayed here for more than a decade; my loss! My family and I stayed here in July for 3 weeks awaiting our shipment, and I must say that it not only felt like home, but the staff and management treated us like their own family. We have had several major issues at SPG properties in recent years but not even a glimmer of a problem here at the Plaza Athenee Hotel Bangkok; this is all credit to the attitude of those that work here. Too many people deserve credit to mention by name, and I fear omitting someone, hence I'll just say a collective thanks to everyone, particularly those that treated my daughter so kindly. Sad to leave, but we are neighbours and will be back frequently to dine in the various great restaurants. Once again, our sincere thanks.
August 2, 2013
Rated 4 out of 5 nice hotel - top personal service
This hotel met all my expectations although the room fit-out is a little dated. Also, as pointed by someone before, there was a slight smell from the aircon which was only obvious on entry.
Good bed and bathroom.
We were given a room at the 20th floor upon request without any problems. Management and staff were very friendly and concerned about our wellbeing. Good service!
Did not sample food or bar, but prices appeared excessive, compared with what you can get outside.
August 28, 2012
Rated 4 out of 5 by Garrett55 Last 3 stays reviews
I would say my stays are very good and the staff and hotel is wonderful. My comment to the negative has been the room levles that I hve had for the last 3 stays with you.
I normally spend 8 to 15 days on my stays and feel that my gold level SPG and repetitive stays would allow for an upgrade to a better room. I have been stuck in Deluxe level rooms that I do not like the seating and desk arrangements. So I would like to see upgrades on rooms when booked going forward.
July 25, 2012
Rated 2 out of 5 by Dee991 not as good as the reviews suggested
Poor check in and check out experience, especially at the Club level - slow response to questions, slow explanation why rooms not available, slow response to get a manager to speak to. Poor food service at Club. had to ask for utensils during breakfast. no food replacement during evening service though prior to end time.
January 24, 2012
Rated 5 out of 5 by Django10 This hotel really understands it's business
On average I stay 320 nights per year with my wife in hotels and so to that end look at hotels as our second home. So to that end we look towards the staff to provide that homely atmosphere. Your hotel although the first for us in Bangkok provided that atmosphere and made us feel welcome from day 1. My wife loved every minute of the attention she got from every single staff member. A credit to all of you. In my book you guys are second to none.
July 1, 2013
Rated 5 out of 5 by frequentrvlr very helpful staff
All was excellent during my stay, as usual, but I needed extra help this time as I forgot my suitcase in the taxi as I was dropped off at the airport (from the hotel). The hotel was excellent in 1) giving me a piece of paper with the taxi's ID number on it as I left the hotel, 2) after being called by the tourism police from the airport, they immediately tracked the taxi company and got my luggage back. So, many thanks again. I love this hotel.
January 15, 2013
Rated 5 out of 5 by Cassie13 Cannot be bettered
This is a fantastic property. I have stayed here on five occasions and each time it just gets better.
The position close to Embassy row and Lumpini Park, make it an ideal haven for holiday and business guests. The Club Lounge is the best I have experienced. Managed so capably by the wonderful Pun, who obliges and anticipates the guests wants, and the entire Club staff who are so able and efficient. I am always disappointed when my stay is over.
February 5, 2013
Rated 5 out of 5 by 2013 We always have a good experience here
We often stay at the Athenee, and we continued to have excellent service and a great experience during our last trip. The service particularly in the Executive Floor is top notch. Our only complaints are that there should be a second chair or sofa in the room -- there is plenty of space; and there is often a pretty long wait to get a taxi. The breakfast as always is great. The pool is quite nice and the exercise room and sauna are excellent.
May 9, 2013
Rated 5 out of 5 by Ian0758 Excellent Hotel and Location
The Hotel has always a warm welcome everytime i am staying there. The staff throughout the different departments always excel themselves. I stay in Le Royal Club rooms with Club benefits and find this package very good for my needs. I had visits while in the lounge in the evenings from the GM, Director of Human Resources, Catering Sales Manager, Front Office Duty Manager 'Fiat' and 'Marissa' at the front office who was most helpful.
March 24, 2013
Rated 4 out of 5 Good Stay but need to some improve.
I stayed this hotel...
It was very warm welcomm and good stay..
Front desk staff gave me Jasmin flower...it was great...
But one thing is good to me..
Outside whether is over 27 degree. So I need to operate airconditioner even during sleeping, but airconditioner's pan made very big noise...
While turn on the airconditioner I could not get a sleep, but while turn off the airconditioner also could not get a sleep...it was so hot..
I think...you need to consider about airconditioner's pan noise canceallation..
One more thing...I enjoyed club lounge...
several days there are children with there parents..But some parents did not care what they do!!! So I expected staff of lounge handled them, but nobody care about that...
They made some noise, running and some exercise with a chair..
For convinient environment...your staffs need to care more than now..
January 6, 2013
Rated 5 out of 5 by Ghostie This hotel has great STAFF....
The staff at this hotel is amazing. They have made us feel welcome, at home and very special, and that is everyone that we have come across, from Bellboys, reception, breakfast staff, chefs, gym, pool...
We love the pool area, however, it does need a slight upgrade right now with timber work and edging of the pool, which is deteriorating. We feel this could also be an ever bigger highlight of your lovely hotel than it already is.
June 24, 2013
Rated 3 out of 5 by Zaz1815 Medium satisfaction
I paid for an upgrade to the Executive Floor and was surprised by the room I did not enjoy. Wifi did not work correctly during all my stay [3 nights] and I also experienced TV problems.
Fitness centre was great, as well as breakfast on the ground floor, compare with the one provided at the ROYAL club located on the 26th Floor, featuring few things to eat.
Members of team I met were very professional and friendly.
January 28, 2013
Rated 5 out of 5 by AZjohn Treat customers like a real guest
Plaza Athenee is becoming my home away from home. It appears that several others have written their reviews the same as I am. From the moment you are greeted at the doors, at check in, and the numerous restaurants, all the staff treat me with sincere kindness and appreciation (which I truly appreciate in return). The facility itself has a class of elegance with the special Thai flare. The pool area is my personal oasis where I escape coming back from work. The breakfast is wonderful with the largest and diverse options I have ever seen. And numerous times, the management team has gone out of their way to introduce themselves and ask if everything is good with my stay. The entire team at Plaza Athenee has set a standard that no hotel for my business stay has come close to achieving, which makes me very thankful I found this hotel. Will be seeing everyone there again next Monday!
July 26, 2013
Rated 4 out of 5 by KingKong Good stay
The reason why I rated the overall stay at 4 is becouse of two incidents which was really a put off especially when you are on a vacation. The attendant manning the concierge desk was very rude. I was not carrying my room key once (both the keys were with my wife) and I requested his help to let me go up the lift. This was made such a big issue as if I have committed a crime. Second: I requested a cab at the hotel enterance. When I was about to board the cab I was rudely told that I was second in the queue while there was no one else standing at the enterance gate. I had no intention to break the queu but how would I know that there is a queue if there is no one else standing and without me being told that I am second in queue.
Apart from these two stray incidents we had a very good time at Plaza Athenee. Great and clean room, great breakfast, freindly (except for 2 service) staff.
October 25, 2012